CrunchLabs Reviews 1,599

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 1,262 reviews, reviewers had a great experience with this company. Customers are really happy with the product, finding it to be of great quality and providing an amazing, fun, and engaging experience for children. Many appreciate how the product fosters interest in engineering and science, with kids often able to build projects with little assistance and enjoying them for days. The user experience is also highly praised, with many finding the ordering process simple and the website user-friendly. However, some people were dissatisfied with aspects of the subscription, order, and delivery services. Issues included unclear shipping statuses, delayed deliveries, and difficulties tracking packages, especially for international orders. Some customers also reported receiving incomplete orders or experiencing problems with parts of the product not working correctly, leading to disappointment.

What people talk about most

Product

Reviewers highlight positive aspects of the product, with many customers expressing satisfaction with the... See more

User experience

People report positive experiences with the user experience. Many customers found the process smooth, with... See more

Subscription

Users describe ambiguous interactions with subscription. Many customers express excitement and satisfaction,... See more

Order

Customers had ambiguous experiences with order. While some reviewers found the ordering process simple, easy,... See more

Delivery service

Consumers find delivery service to be ambiguous. While some customers experienced quick and expedient... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Mostly satisfied, but the shipping status was unclear and it was uncertain when it would arrive. Also, the motor for the "pitch" on the IR Turret does not work correctly, as it gets really hot and was... See more

Rated 5 out of 5 stars

We’ve been watching Crunchlabs videos for almost a year and thinking about subscribing to the boxes for several months. My 6-year-old has always been a builder and this subscription has definitely br... See more

Rated 5 out of 5 stars

The team at Crunchlabs are very efficient. I needed to change my billing address as we have recently moved and the was all fascilitated very quickly and easily via email. Hopefully both the recent o... See more

Rated 5 out of 5 stars

My 8 year old granddaughter was happy and smiling from ear to ear when saw the CrunchLab box ! When I told her she was going to get 11 more boxes, she couldn’t have been happier! She immediately sat d... See more


Company details

  1. Children's Toys Store

Written by the company

CrunchLabs is a STEM subscription box for kids, teens, & adults, designed by former NASA engineer & YouTuber Mark Rober.


Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
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1-star

Replied to 85% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

We got the wrong package shipped

We got the wrong package shipped: hackpack ordered, build box received.

April 3, 2026
CrunchLabs logo

Reply from CrunchLabs

Hi Siyuan,

Sorry to hear that the wrong box was shipped to you. I was able to look up your account, and confirm that you are receiving assistance from one of our team members. They will be able to help create a replacement for you. Please follow up with any further questions there.

best,
Rachel

Rated 5 out of 5 stars

Awesome product

Awesome product. Super easy to order. My now 9 year old got a subscription for his birthday as a joint present from his aunts and uncles. He LOVES it. He enjoyed watching the video and is now showing his disc launcher to the neighborhood kids. Thank you!

April 19, 2026
Rated 5 out of 5 stars

Street cred

My nephew loves this. I get videos showing me his finished product. He is excited for the first of the month when he knows his next project will come in the mail. One video showed him going to the mailbox to see if it was there. Very grateful for this experiential learning option that makes a cool gift idea. Pretty awesome that I’m still a cool Aunt as a result.

December 1, 2025
Rated 2 out of 5 stars

Turret pitch motor

My son received the turret as the first item in the package we purchased. He enjoyed putting it together and playing with it. On the third day of having it the pitch motor was acting up and not longer works properly. Upon research I am being told I need to Get a replacement motor. Spending the money for the package I and my son were both disappointed that is was not working properly so quickly.

April 1, 2026
CrunchLabs logo

Reply from CrunchLabs

Hi Steve,

I am sorry to hear that you received a faulty motor, that stopped working shortly after receiving it. We do have a replacement parts program that can be accessed through the customer account portal, where we help you replace any broken or missing part, free of charge. If you need more details or have other questions about your order, reach out to help@crunchlabs.com.

best,
Rachel

Rated 5 out of 5 stars

Thank you CrunchLabs — you're amazing!

Thank you, Mark and CrunchLabs — you're amazing!
My kiddos are absolutely fascinated by their HackPack! It’s a great way for them to learn and explore even further! Being able to learn the basics of engineering, programming and interacting with AI in such a simple and enjoyable way is one of the best gifts that you have enabled us parents to give our children.
We have an annual subscription to the Hack Pack for teenagers and adults, and we highly recommend it.

April 1, 2026
Rated 1 out of 5 stars

My son and family were very…

My son and family were very disappointed with the first kit they have received. They put the disc thrower together but the motor didn’t work. Is it possible to send another disc kit to her?

April 10, 2026
CrunchLabs logo

Reply from CrunchLabs

Hi Cheryl,

Sorry to hear that your daughter's Disc Launcher is not working as intended. Please reach out to help@crunchlabs.com for some troubleshooting guidance. They will also be able to create a replacement for any broken pieces.

best,
Rachel

Rated 1 out of 5 stars

The red wire was stripped from the…

The red wire was stripped from the battery pack. Pretty disappointing for my little dude who received the first box for his 7th birthday. We ordered a replacement on Amazon.

April 3, 2026
CrunchLabs logo

Reply from CrunchLabs

Hi David,

Sorry to hear that the battery pack was broken upon arrival. I am glad to hear that you were able to find one on amazon to replace it. For the future boxes, CrunchLabs offers a replacement parts program, and will replace anything that is missing or broken for free. For more details, and if you have any other questions, please reach out to help@crunchlabs.com.

best,
Rachel

Rated 5 out of 5 stars

Best birthday present!

This was my daughter’s favorite birthday present! She turned 10 in March and a CrunchLabs subscription was the only thing she really wanted. She said she wants to be an Engineer in the future so that she can build and invent cool, new things. My 5 yr old son now wants one for his birthday in November. 10/10 recommend it!

April 7, 2026

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