Went to our local dealer, three times, to try and get a van. Ended up speaking with Dan at Crusader who was amazing, everything sorted, everything was easy, nothing too much trouble. Cant say enough p... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I first heard about crusader vehicles through a family member that had used them before at first I wasn’t Sure but until I started speaking to the staff that put my mind at rest they were the most hel... See more
Company replied
I purchased my used WAV from Crusader Vehicles August 2025. I made initial contact after viewing & reading the vehicle details on Auto trader. Simon was helpful at every stage. We agreed on a... See more
Crusader Vans made my first van leasing experience smooth and hassle free. My account manager, Shaun, answered all my questions and kept me updated throughout the process. The van was delivered as pr... See more
Company details
Written by the company
Crusader Vehicles Ltd is a family owned business, operating in the heart of East Sussex for the past 20 years. Our aim is simple; to make acquiring your next vehicle as hassle-free as possible. We do this by combining experience with quality. Having supplied over 18000 vehicles to customers nationwide, we have developed relationships with some of the UK’s best-known vehicle manufacturers, dealer groups and finance companies. This means that we deal direct, negotiating savings on new vehicles through bulk buying power, that our customers can then take advantage of. Our links with dealer groups and manufacturers also mean you can take your vehicle anywhere for servicing or repair and should you have a problem, our relationships will help us to resolve that problem for you. Our team of dedicated staff, have over 25 years of industry knowledge and undergo continuous training to ensure that they are up-to-date on changing legislation and best practice. As a company authorised and regulated by the Financial Conduct Authority, you can be assured that your interests sit at the top of our priorities and that we will go the extra mile to get things right.
Contact info
Crusader House, TN22 4LA, Buxted, United Kingdom
- 01825 701200
- enquiries@crusadervans.co.uk
- crusader-vans.co.uk
4.9
Excellent
355 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service and great…
Excellent service and great communication, very helpful and smooth delivery,thanks Kelly,
July 21, 2026
Unprompted review
Reply from Crusader Vehicles Limited
Hi Mr Whitehead,
Thank you for the great feedback. We're delighted to hear Kelly provided excellent communication and helped make the whole process, right through to delivery, smooth and straightforward.
We'll be sure to pass your kind comments on to Kelly, and we appreciate you taking the time to leave a review.
Kind regards,
Crusader Vans
Great from start to finish
Great from start to finish , my van was written off sadly so I wasn’t planning to change ,but they managed to get the exact van and color /spec which arrived the Day after the insurance van went back , perfect , Thanks Kevin
Highly Recommend
July 7, 2026
Unprompted review
Reply from Crusader Vehicles Limited
Hi Jeff,
Thank you for such a great review.
We're sorry to hear your previous van was written off, but we're delighted Kevin was able to source the exact vehicle you wanted and get it to you so quickly.
We'll be sure to pass your kind comments on to Kevin. Thank you for your recommendation and for choosing Crusader.
Kind regards,
Crusader Vans
Excellent service
Excellent service, Dan was proactive throughout, great deal on the van I ordered. Would certainly order again from Crusader
July 1, 2026
Unprompted review
Reply from Crusader Vehicles Limited
Hi Kevin,
Thank you for the great feedback. We're delighted to hear Dan was proactive throughout the process and that you were pleased with both the service and the value of your new van.
It's especially rewarding to know you'd choose Crusader again in the future. We'll be sure to pass your kind comments on to Dan.
Thank you for your support, and we look forward to helping you again.
Kind regards,
Crusader Vans
Good company, great customer service
I'm so happy to have chosen Crusader to get our van on Contract Hire. Craig was helpful from the start and made the whole process very easy. The paperwork was very manageable and the van was delivered quickly. When our contract runs out I will definitely come back to Crusader for the next one.
June 30, 2026
Unprompted review
Reply from Crusader Vehicles Limited
Hi Kathy,
Thank you for such a lovely review. We're delighted to hear Craig made the whole process straightforward and that everything, from the paperwork through to delivery, went smoothly.
It's especially rewarding to know you'll be returning to us when it's time for your next vehicle. We'll be sure to pass your kind comments on to Craig.
Thank you for choosing Crusader, and we look forward to helping you again in the future.
Kind regards,
Crusader Vans
Excellent service they tried really…
Excellent service they tried really hard to get my exact vehicle, thank you to Kevin who was a super star throughout the whole process and Liz for also keeping me updated. Vehicle delivered and I’m a very happy customer. This is the 3rd Van I’v had from them.
July 1, 2026
Unprompted review
1st class service
July 1, 2026
Unprompted review
Reply from Crusader Vehicles Limited
Hi Stephen,
Thank you for the great feedback. We really appreciate you taking the time to leave a review and are delighted you had a first-class experience with us.
Kind regards,
Crusader Vans
Dan was very helpful and prompt in…
Dan was very helpful and prompt in gettimg my order processed
June 29, 2026
Reply from Crusader Vehicles Limited
Hi Tawfiq
Thank you for taking the time to leave a review.
We're pleased to hear Dan was able to get everything processed promptly and make the ordering process straightforward for you.
We'll be sure to pass your kind comments on to him.
Kind regards,
Crusader Vans
Kelly was great from crusader
Kelly was great from crusader, really helpful and adjust the order to my needs as it went on.
June 23, 2026
Unprompted review
Reply from Crusader Vehicles Limited
Hi Michael,
Thank you for the great feedback.
We're pleased to hear Kelly was able to support you throughout the process and adapt the order as your requirements evolved. Providing flexible, customer-focused service is something we work hard to deliver.
We'll be sure to pass your comments on to Kelly, and we appreciate you taking the time to leave a review.
Kind regards,
Crusader Vans
Once again a smooth transition.
Once again a smooth transition.
Thanks Josh
May 29, 2026
Unprompted review
Reply from Crusader Vehicles Limited
Hi John,
Thank you for the review and for your continued support. We're pleased to hear Josh was able to make the transition smooth once again.
We'll be sure to pass your comments on to him.
Kind regards,
Crusader Vans
Great customer service
I contacted Crusader about getting a certain van, they gave me a good price on that but also informed me of another van of similar stats but for a better price, for me the bottom line was quite important.
Dan kept me informed throughout the whole process and answered any questions I had.
I decided to go with Crusader because of their price, honesty and service
June 2, 2026
Reply from Crusader Vehicles Limited
Hi Lee,
Thank you for such detailed feedback.
We're delighted to hear Dan took the time to understand your requirements and helped identify the right vehicle for your needs and budget. Providing honest advice and helping customers make informed decisions is something we place a great deal of importance on.
It's also great to hear Dan kept you informed throughout the process and was on hand to answer any questions along the way.
Thank you for choosing Crusader and for recognising the price, honesty and service you received.
Kind regards,
Crusader Vans
Reply from Crusader Vehicles Limited
Hi Gary,
Thanks very much for the feedback. We're pleased to hear you were happy with the service, delivery and value we provided.
We appreciate you taking the time to leave a review.
Kind regards,
Crusader Vans
Overall the experience was good
Overall the experience was good. Only disappointment was being told the car would be delivered in 1 weeks time only to be delayed by a further 2 weeks.
May 12, 2026
Unprompted review
Reply from Crusader Vehicles Limited
Hi Gav,
Thank you for taking the time to leave a review.
We're pleased to hear the overall experience was a positive one, although we appreciate your disappointment regarding the change in delivery timing.
Unfortunately, vehicle delivery schedules can occasionally move outside of our control, but we understand how frustrating this can be when you're planning around an expected date.
Thank you for your patience and for your business. We hope you're enjoying the vehicle now it's been delivered.
Kind regards,
Crusader Vans
Dealing with coral made it so easy i…
Dealing with coral made it so easy i have bought numerous vehicle's of Crusader and will do in the future
May 8, 2026
Unprompted review
Reply from Crusader Vehicles Limited
Hi David,
Thank you for the great feedback. We're delighted to hear Coral made the process straightforward and that you've continued to choose Crusader for your vehicles over the years.
We'll be sure to pass your comments on to Coral, and we look forward to helping you again in the future.
Kind regards,
Crusader Vans
Easier and quicker than buying local!
Went to our local dealer, three times, to try and get a van. Ended up speaking with Dan at Crusader who was amazing, everything sorted, everything was easy, nothing too much trouble. Cant say enough positive things about our experience with Crusader, mainly due to Dans excellent customer service!
June 1, 2026
Unprompted review
Reply from Crusader Vehicles Limited
Hi Jim,
Thank you for such a fantastic review.
We're delighted to hear Dan was able to make the process straightforward and take the hassle out of finding the right van. It's particularly pleasing to know we were able to provide a better experience after your previous attempts to source a vehicle elsewhere.
We'll be sure to pass your kind comments on to Dan, and we really appreciate your recommendation and support.
Kind regards,
Crusader Vans
Need a vehicle, speak to Kelly!
Dealing with Kelly for the purchase of our new van was great. She kept us well informed along the process. We had a slight issue with delivery dates but Kelly went above and beyond to get it sorted so we had the van in time for the additional work we had the van booked for. Definitely recommend speaking to Kelly if you’re in the market for a new vehicle.
May 28, 2026
Unprompted review
Reply from Crusader Vehicles Limited
Hi Kevin,
Thank you for taking the time to leave such positive feedback.
We're delighted to hear Kelly kept you informed throughout the process and was able to get everything back on track when the delivery dates became uncertain. We know how important timing can be when vehicles are booked in for additional work, so we're pleased the van arrived when you needed it.
We'll be sure to pass your kind comments on to Kelly, and we really appreciate the recommendation.
Kind regards,
Crusader Vans
NCS Plumbing & Heating…
We at NCS Plumbing & Heating Specialists have always had an excellent experience working with Crusader Vans for our van leasing needs. Kelly consistently goes above and beyond to source the best vehicles to suit our business requirements, ensuring we always have reliable, practical, and professional vans for our team.
Not only is the pricing always competitive, but the service and communication throughout the process are second to none. Any concerns or queries are dealt with quickly and efficiently, giving us complete confidence and peace of mind every time we lease a vehicle.
We wouldn’t hesitate to recommend Crusader Vans to any business looking for a trustworthy and professional leasing partner.
May 21, 2026
Unprompted review
Reply from Crusader Vehicles Limited
Hi David,
Thank you for taking the time to leave such a detailed review.
We're delighted to hear that NCS Plumbing & Heating Specialists continues to have a positive experience working with us. Building long-term relationships with our customers is incredibly important to us, so it's particularly rewarding to receive feedback like this.
We'll be sure to pass your comments on to Kelly, who always works hard to understand each customer's requirements and find the right vehicles to support their business.
Thank you for your continued trust, recommendation and support. We look forward to working with you again in the future.
Kind regards,
Crusader Vans
Maddie was brilliant throughout the…
Maddie was brilliant throughout the whole process — really helpful, responsive, and made everything straightforward from start to finish. Communication was excellent, and nothing felt like too much trouble. Would definitely recommend leasing a car through her!
May 13, 2026
Unprompted review
Reply from Crusader Vehicles Limited
Hi Rhodri,
Thank you for such positive feedback. We're delighted to hear Maddie made the process straightforward from start to finish and kept everything well communicated throughout.
It's great to know you felt supported along the way and that the experience was hassle-free.
We'll be sure to pass your kind comments on to Maddie, and we really appreciate the recommendation.
Kind regards,
Crusader Vans
even with a small issue as normal in…
even with a small issue as normal in the motor trade this was a pain less experience
May 5, 2026
Unprompted review
Reply from Crusader Vehicles Limited
Hi Derek,
Thanks very much for the feedback. We're pleased to hear that, although there was a minor issue along the way, it was resolved quickly and the overall experience remained straightforward and hassle-free.
We appreciate you taking the time to leave a review and thank you for choosing Crusader.
Kind regards,
Crusader Vans
Good overall experience purchasing a…
Good overall experience purchasing a company van from Crusader. The process was straightforward, communication was good and the van was as described. A professional service and we’re pleased with the purchase.
May 20, 2026
Unprompted review
Reply from Crusader Vehicles Limited
Hi Andrew,
Thanks very much for taking the time to leave a review. We’re pleased to hear the process was straightforward, the communication was clear throughout, and that the van met your expectations on delivery.
We appreciate your support and are glad you were happy with the overall experience.
Kind regards,
Crusader Vans
5 stars
Josh helped me arrange my new lease vehicle and made the whole process completely stress-free. He responded quickly to emails, was very attentive, and kept everything running smoothly from start to finish. Highly recommend!
May 20, 2026
Reply from Crusader Vehicles Limited
Hi Andy,
Thanks very much for the great feedback. We’re pleased to hear Josh made the process straightforward and kept everything running smoothly from start to finish.
It’s great to know the communication and support throughout met your expectations, and we really appreciate the recommendation.
Kind regards,
Crusader Vans
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.