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Crusader Vehicles Limited Reviews 

355
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 73 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service and the helpful, knowledgeable staff, making the process easy and stress-free. Many also highlight the smooth, efficient delivery and competitive pricing. The overall experience is often described as effortless and professional, with many people highly recommending the company. Reviewers consistently highlight excellent communication, keeping them well-informed. However, some customers mentioned occasional issues with delivery communication or dates, and one instance of an incorrectly delivered vehicle, which was promptly resolved.

What people talk about most

Service

Clients share positive opinions on service, with many reviewers highlighting excellent communication and... See more

Staff

Users describe positive interactions with staff, highlighting their excellent service, communication, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting excellent communication and... See more

Delivery service

People report positive experiences with delivery service, highlighting excellent service, great... See more

Price

Customers generally report positive experiences with pricing, often finding competitive rates and good deals... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Went to our local dealer, three times, to try and get a van. Ended up speaking with Dan at Crusader who was amazing, everything sorted, everything was easy, nothing too much trouble. Cant say enough p... See more

Company replied

Rated 5 out of 5 stars

I first heard about crusader vehicles through a family member that had used them before at first I wasn’t Sure but until I started speaking to the staff that put my mind at rest they were the most hel... See more

Company replied

Rated 5 out of 5 stars

I purchased my used WAV from Crusader Vehicles August 2025. I made initial contact after viewing & reading the vehicle details on Auto trader. Simon was helpful at every stage. We agreed on a... See more

Rated 5 out of 5 stars

Crusader Vans made my first van leasing experience smooth and hassle free. My account manager, Shaun, answered all my questions and kept me updated throughout the process. The van was delivered as pr... See more


Company details

  1. Leasing Service
  2. Car Dealer

Written by the company

Crusader Vehicles Ltd is a family owned business, operating in the heart of East Sussex for the past 20 years. Our aim is simple; to make acquiring your next vehicle as hassle-free as possible. We do this by combining experience with quality. Having supplied over 18000 vehicles to customers nationwide, we have developed relationships with some of the UK’s best-known vehicle manufacturers, dealer groups and finance companies. This means that we deal direct, negotiating savings on new vehicles through bulk buying power, that our customers can then take advantage of. Our links with dealer groups and manufacturers also mean you can take your vehicle anywhere for servicing or repair and should you have a problem, our relationships will help us to resolve that problem for you. Our team of dedicated staff, have over 25 years of industry knowledge and undergo continuous training to ensure that they are up-to-date on changing legislation and best practice. As a company authorised and regulated by the Financial Conduct Authority, you can be assured that your interests sit at the top of our priorities and that we will go the extra mile to get things right.


Contact info

4.9

Excellent

TrustScore 5 out of 5

355 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 48 hours

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4.9

All reviews

(355)

70 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service

This is a great company, this is the second time leading a van and both times was hassel free and quick delivery. Would 100% recommend

October 20, 2025
Unprompted review
Rated 5 out of 5 stars

First class service all round

This is the second time I've used crusader to get a van. Kevin Hampton and his team went above and beyond to get me the van in the particular specification that I required. Nothing was a problem and all done extremely promptly. 5 star service.

October 7, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Highly recommend! This is the 2nd personal vehicle I have had through Crusader Vehicles and all our company vehicles come through Crusader. Outstanding service yet again from Shaun and Liz, thank you both so much!

September 8, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Crusader Vans made my first van leasing experience smooth and hassle free. My account manager, Shaun, answered all my questions and kept me updated throughout the process. The van was delivered as promised and I couldn't be happier with it.

September 10, 2025
Unprompted review
Rated 5 out of 5 stars

Long distance WAV purchase from Crusader Vehicles

I purchased my used WAV from Crusader Vehicles August 2025.
I made initial contact after viewing & reading the vehicle details on Auto trader.
Simon was helpful at every stage. We agreed on a video call so that I could view the car in real time.
The car was in really good condition, low mileage & a gd price.
A highlight for me was that the car could also be delivered as I lived approx 300 miles away and am disabled. (Delivery Fee did apply).
The car was MOT'd, serviced & delivered with Simon maintaining contact throughout the whole process to ensure I was satisfied.
The experience was easy & smooth to navigate.
Many thanks to Crusader Vehicles for their help in helping me retain my independence in the purchase of WAV Peugeot Partner Teepee.

August 4, 2025
Unprompted review
Rated 5 out of 5 stars

Swift prompt and helpful

What can I say? Blown away! After months of contacting and waiting for a response from companies who were advertising the very van I was after (Global vans I asked you three times and several months and several times going down the line you still haven’t come back to me for a van you advertise as having) , I asked a friend who he got his van from? Crusader Vans. I called and spoke to Josh at about 4pm on a Friday afternoon, hoping to hear something back the following week. 40 minutes later Josh called me back with the van I wanted, great spec and fair price. Throughout the process they have been helpful and prompt to respond to all queries.
Their only failing was not to highlight all the other services that they offer, like car leasing and the internal mats and car seats I’m now getting via them for my new van.

I’ve a feeling that it’s Joshes company as he’s the only person who ever answers the phone.

July 1, 2025
Unprompted review
Rated 5 out of 5 stars

Buying a specialist vehicle

From the outset my enquiry was treated with warmth and enthusiasm and I was given a detailed resume of the history, preparation and warranty associated with the vehicle purchase. Staff at Crusader were always polite and ready to answer any query over the week it took to process the purchase.

July 18, 2025
Unprompted review
Rated 1 out of 5 stars

Very disappointing experience!

I had a very disappointing experience with Crusader Cars. I was assured during a phone conversation that my vehicle was ready and would be delivered on a specific date. Based on this, I made arrangements accordingly. However, on the day of delivery, I received an email canceling the order without any prior warning or follow-up, leaving me without a vehicle and no options.

Despite their claims that delays are outside their control and that they spent hours trying to resolve the issue, I found the entire process to be unprofessional and misleading. Interestingly, I was able to source an identical vehicle from Audi within just two days, which suggests that the original delivery timeline was more flexible than they claimed.

Furthermore, I was charged a processing fee despite the service not being delivered as promised. Their justification about hours spent on paperwork and follow-ups doesn’t justify charging a fee for a service that was never fulfilled. I believe I was unfairly penalised for circumstances beyond my control and for their inability to meet their commitments.

Overall, I would not recommend Crusader Cars. Their communication was poor, promises were not kept, and their handling of the situation was unsatisfactory. Potential customers should be cautious before engaging with this company, as you may end up disappointed and out of pocket.

July 7, 2025
Unprompted review
Crusader Vehicles Limited logo

Reply from Crusader Vehicles Limited

Dear Mr. Burgess,

Thank you for taking the time to share your feedback, and I am genuinely sorry to hear that your experience with Crusader Vehicles did not meet your expectations.

I completely understand how frustrating it is to experience delays, especially when you are relying on a vehicle for your day-to-day needs. We always aim to keep our customers informed about any supply chain issues as they arise, and I appreciate that this situation has caused you inconvenience.

Regarding the processing fee, I want to clarify that this fee reflects the significant work our team undertakes on your behalf, including sourcing vehicles, managing your order with dealers, and handling administration throughout the process. This work is carried out irrespective of whether the vehicle is ultimately delivered, and this is outlined in the terms and conditions provided at the time of order.

When your original vehicle was delayed, we did our best to find an alternative with a shorter lead time and kept you updated on changes as we received them from the supplying dealer. I appreciate that you chose to source a different vehicle yourself, and we respect your decision, although this led to the cancellation of your order with us.

We take all feedback seriously, and I am genuinely sorry that the resolution regarding the processing fee has left you feeling dissatisfied. We will take your comments on board as we continue to review how we communicate around supply chain challenges, delays, and the purpose of the processing fee to ensure transparency.

While I understand you are disappointed, I hope you can appreciate the efforts our team made to assist you throughout, and I would welcome the opportunity to work with you again in the future should your circumstances change.

If you wish to discuss this further, please feel free to contact me directly at shaun.wares@crusadervehicles.co.uk

Best regards,
Shaun Wares
Sales Operations Manager
Crusader Vehicles

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