Went to our local dealer, three times, to try and get a van. Ended up speaking with Dan at Crusader who was amazing, everything sorted, everything was easy, nothing too much trouble. Cant say enough p... See more
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Review summary
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Reviews shaping this summary
I first heard about crusader vehicles through a family member that had used them before at first I wasn’t Sure but until I started speaking to the staff that put my mind at rest they were the most hel... See more
Company replied
I purchased my used WAV from Crusader Vehicles August 2025. I made initial contact after viewing & reading the vehicle details on Auto trader. Simon was helpful at every stage. We agreed on a... See more
Crusader Vans made my first van leasing experience smooth and hassle free. My account manager, Shaun, answered all my questions and kept me updated throughout the process. The van was delivered as pr... See more
Company details
Written by the company
Crusader Vehicles Ltd is a family owned business, operating in the heart of East Sussex for the past 20 years. Our aim is simple; to make acquiring your next vehicle as hassle-free as possible. We do this by combining experience with quality. Having supplied over 18000 vehicles to customers nationwide, we have developed relationships with some of the UK’s best-known vehicle manufacturers, dealer groups and finance companies. This means that we deal direct, negotiating savings on new vehicles through bulk buying power, that our customers can then take advantage of. Our links with dealer groups and manufacturers also mean you can take your vehicle anywhere for servicing or repair and should you have a problem, our relationships will help us to resolve that problem for you. Our team of dedicated staff, have over 25 years of industry knowledge and undergo continuous training to ensure that they are up-to-date on changing legislation and best practice. As a company authorised and regulated by the Financial Conduct Authority, you can be assured that your interests sit at the top of our priorities and that we will go the extra mile to get things right.
Contact info
Crusader House, TN22 4LA, Buxted, United Kingdom
- 01825 701200
- enquiries@crusadervans.co.uk
- crusader-vans.co.uk
4.9
Excellent
355 reviews
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Replied to 100% of negative reviews
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all round great
February 23, 2026
Unprompted review
Reply from Crusader Vehicles Limited
Hi Andrew,
Thanks for the great feedback — we really appreciate you taking the time to leave a review.
Kind regards,
Crusader Vans
Kevin and the team were faultless from…
Kevin and the team were faultless from the very first enquiry phone call right through to taking delivery.
It was an absolute pleasure to do business, effortless and professional the whole time a real gem. I cannot recommend them anymore highly.
January 26, 2026
Unprompted review
Reply from Crusader Vehicles Limited
Hi Natalie,
Thank you for such kind feedback. It’s great to hear Kevin and the team delivered a smooth experience from your first enquiry through to delivery.
We aim to keep the process straightforward and professional throughout, so it’s good to know that reflected in your experience.
We really appreciate the recommendation and your support.
Kind regards,
Crusader Vans
Good service.
Very easy to order, pricing was clear and easy to understand, full terms were clearly explained, clear communication throughout the process and regular follow ups and check ins. One star dropped as the car originally spec'd was not delivered but this was the dealerships fault, as the order from Crusader was clearly spec'd. Crusader dealt with this issue promptly and offered a few suggestions for resolution which were satisfactory to me. I would use Crusader in the future.
January 26, 2026
Unprompted review
Reply from Crusader Vehicles Limited
Hi Lee,
Thank you for the balanced and detailed feedback. We’re pleased to hear the ordering process, pricing and communication were clear throughout.
We’re sorry the original vehicle specification wasn’t delivered as expected, but we’re glad the team were able to resolve things promptly and reach a satisfactory outcome.
We appreciate your understanding and look forward to assisting you again in the future.
Kind regards,
Crusader Vans
Great experience
Great experience, very helpfull at all stages, process very easy....product even better.
Highly recommend Crusader!!! :)
February 2, 2026
Unprompted review
Reply from Crusader Vehicles Limited
Hi Andy,
Thanks for the great feedback. It’s good to hear the process felt easy at every stage and that you’re happy with the end result as well.
We really appreciate the recommendation and your support.
Kind regards,
Crusader Vans
I first heard about crusader vehicles…
I first heard about crusader vehicles through a family member that had used them before at first I wasn’t Sure but until I started speaking to the staff that put my mind at rest they were the most helpful people. I could honestly say. I’ve been so pleased From start to finish I would highly recommend them if you was to purchase a Vehicle from crusader vehicles you wouldn’t bee disappointed
February 13, 2026
Reply from Crusader Vehicles Limited
Hi Scott,
Thanks very much for taking the time to leave such thoughtful feedback. It’s always great to hear when a recommendation from a previous customer leads to another positive experience.
We’re pleased we were able to put your mind at rest and deliver the level of support you were looking for from start to finish.
We really appreciate the recommendation and your trust in choosing Crusader.
Kind regards,
Crusader Vans
Very friendly and helpful throughout…
Very friendly and helpful throughout the whole process, they make it an easy process from beginning to end with excellent support. I would highly recommend the Crusader Vehicles team to all.
February 5, 2026
Unprompted review
Reply from Crusader Vehicles Limited
Hi John,
Thanks very much for taking the time to leave a review. We’re pleased to hear you found the process straightforward from start to finish and felt well supported throughout.
We really appreciate the recommendation and your support.
Kind regards,
Crusader Vans
Ordered the new kia pv5
Ordered the new kia pv5, josh was great, explained everything sent me the information straight away. Price was great, I would highly recommend crusader vans
February 11, 2026
Reply from Crusader Vehicles Limited
Hi Darren,
Thanks very much for the feedback. We’re pleased to hear Josh explained everything clearly and got the information over to you promptly.
It’s great to know you were happy with the price and we really appreciate the recommendation.
Kind regards,
Crusader Vans
Adam was super helpful and…
Adam was super helpful and knowledgable. He gave me great, no pressure advice and kept me informed throughout the process. Cannot recommend enough. I have dealt with so many car sales men trying to find a car with a wheelchair accessible back and this was a cut above the rest. Great price on the car too!
January 31, 2026
Unprompted review
Reply from Crusader Vehicles Limited
Hi Debbie,
Thank you for such a detailed and positive review. We’re really pleased to hear Adam was able to offer clear, no-pressure advice and keep you informed throughout, especially when helping you find the right vehicle to meet specific accessibility needs.
It’s great to know the experience stood out and that you were happy with the price as well. We’ll be sure to pass your feedback on to Adam.
Thanks again for choosing Crusader and for taking the time to recommend us.
Kind regards,
Crusader
Outstanding service from Craig at crusader
Outstanding service from Craig at Crusader vans! Really attentive and went out of his way to make sure things were running smoothly, even over the manic Christmas period. Love my new van! Highly recommend.
January 22, 2026
Unprompted review
Reply from Crusader Vehicles Limited
Hi Jayde,
Thanks very much for the great feedback — we’re really pleased to hear Craig went the extra mile to keep everything running smoothly, especially during such a busy time of year.
It’s great to know you’re enjoying the new van, and we really appreciate the recommendation.
Kind regards,
Crusader Vans
Excellent deal
very helpful to deal with backed up by an excellent deal. Thank you
January 15, 2026
Unprompted review
Reply from Crusader Vehicles Limited
Hi David,
Thanks very much for the feedback — we’re pleased to hear the process was straightforward and that you were happy with the deal.
We appreciate you taking the time to leave a review and thank you for choosing Crusader.
Kind regards,
Crusader Vans
A bad experience - BEWARE THEIR FEES
I recently ordered a new Kia PV5 through Crusader Vans. At the outset, everything was positive – I dealt with Josh Chipps, who was professional, responsive, and genuinely helpful. The deal looked good, I placed the order, and paid the £199 + VAT contract processing fee. At that stage, all seemed straightforward.
Unfortunately, shortly afterwards I had a personal issue arise which meant the van was no longer suitable for me to lease, so I needed to cancel the order. This is where you really find out what a company is like.
I was informed that cancelling would incur a £350 + VAT cancellation fee. To be fair, Crusader Vans did offer to offset the original £199 + VAT processing fee against this as a gesture of goodwill, so the amount was slightly reduced. However, a cancellation fee of over £350 + VAT still feels very steep, and it is not something that is made particularly clear at the start of the process.
I’m sure the response to this will be that it’s “in the terms and conditions” – and yes, technically it is – but realistically very few people read every line of small print in full when ordering a van. I think this is the kind of cost that should be highlighted far more clearly upfront.
I will pay the outstanding balance simply because I don’t have the time or inclination to fight it, but I felt it was important to let others know that once you sign on the dotted line, you are effectively committed to the £199 + VAT admin fee and a £350 + VAT cancellation fee if circumstances change.
As a result of this experience, Crusader Vans have not only lost me as a customer, but I’ve also advised a friend who was looking to upgrade a fleet of vans to look elsewhere. It’s disappointing, as the sales experience started off well, but the cancellation policy has left a very sour taste.
January 12, 2026
Unprompted review
Reply from Crusader Vehicles Limited
Hi Charles,
Thank you for taking the time to leave a detailed review, and for recognising the positive experience you had initially with Josh — that’s appreciated.
We’re sorry that a change in your circumstances meant the order could not proceed. The cancellation fee was set out in the order documentation and contract process that was accepted at the point of order, and it was applied in line with those agreed terms.
Once an order is placed, there are genuine administrative and third-party costs involved in progressing both the vehicle and the finance arrangements. In this case, we did apply discretion by offsetting the original processing fee against the cancellation charge to reduce the overall amount payable.
While we appreciate that this wasn’t the outcome you had hoped for, we thank you for sharing your experience.
Kind regards,
Crusader Vans
AMAZING !!!
this is my 5th van from crusader , really pulled all the stops out this time, as I had a vehicle written off and they got a new one to me within 5 days on the lead up to xmas !!
January 6, 2026
Unprompted review
Reply from Crusader Vehicles Limited
Hi Matt,
Thanks very much for the great feedback — and for choosing Crusader again. Five vans is a strong endorsement and we really appreciate the continued trust.
We know how disruptive a write-off can be, especially so close to Christmas, so it’s great to hear the team were able to turn things around quickly and get you back on the road within days.
Thanks again for your support, and we look forward to helping with the next one when the time comes.
Kind regards,
Crusader Vans
Reply from Crusader Vehicles Limited
Hi Ryan,
Thanks for taking the time to leave a review — great to hear you received such good service from Jon.
We’ll be sure to pass your feedback on to him, and thanks again for choosing Crusader.
Kind regards,
Crusader Vans
Amazing service as always
I am very pleased with the over all service from Crusader Vehicles. This is our 4th vehicle from them. A minor hiccup along the way with a seat belt malfunction from the manufacture but josh was very helpful and communicated thoroughly through the slight delay. I would highly recommend to all :)
December 3, 2025
Unprompted review
Reply from Crusader Vehicles Limited
Hi Jordan,
Thanks very much for taking the time to leave a review and for choosing Crusader again — a fourth vehicle is something we don’t take lightly.
It’s good to hear that, even with the minor issue from the manufacturer, Josh kept you informed and supported things through to resolution. Clear communication is something we place a lot of importance on, especially when there are factors outside our control.
Thanks again for the recommendation and for your continued trust — we look forward to helping again when the time comes.
Kind regards,
Crusader Vans
Brilliant service!!
Josh and the team was brilliant, definitely recommend them to people.
November 21, 2025
Unprompted review
Reply from Crusader Vehicles Limited
Hi Mr Robbins,
Thanks for the great feedback — we’re really pleased to hear Josh and the team delivered such a positive experience.
We appreciate the recommendation and your support.
Kind regards,
Crusader Vans
Jon was incredible when I leased my new…
Jon was incredible when I leased my new mini aceman. Nothing was too much trouble and he found me the perfect car working with budget. Thanks so much for everything.
November 28, 2025
Unprompted review
Reply from Crusader Vehicles Limited
Hi Caroline,
Thank you for such a kind review — it’s great to hear that Jon was able to make the process straightforward and find the right Mini Aceman within your budget.
We’ll be sure to pass your feedback on to him, and thanks again for choosing Crusader. Enjoy the new car.
Kind regards,
Crusader Vans
Mercedes
Excellent professional service, provided a competitively priced vehicle and kept me fully informed and delivered on time
November 26, 2025
Unprompted review
Reply from Crusader Vehicles Limited
Hi Richard
Thanks very much for the feedback. We’re pleased to hear you found the pricing competitive and that the process was clear and delivered as promised.
We appreciate you taking the time to leave a review and thank you for choosing Crusader.
Kind regards,
Crusader Vans
Fabulous service
Fabulous service, friendly and accommodating business with great communication. The whole process was simple and straight forward
November 20, 2025
Unprompted review
Reply from Crusader Vehicles Limited
Hi Clare,
Thanks very much for the kind feedback. We’re pleased to hear you found the process simple and straightforward, and that the communication met your expectations throughout.
We really appreciate you taking the time to leave a review and thank you for choosing Crusader.
Kind regards,
Crusader Vans
Excellent service yet again
Excellent service yet again. Never fail!
November 10, 2025
Unprompted review
We have just taken delivery of another…
We have just taken delivery of another vehicle from Crusader Vehicles, and as always, the service has been exceptional. We have been working with Simon and Liz for over 11 years now at All Seasons Roofing Group Ltd, and their professionalism, reliability, and dedication continue to set the benchmark.
Every vehicle delivery is smooth, efficient, and stress-free — spot on every time. Simon and Liz consistently go above and beyond to make sure we get the right vehicles for our needs, and their communication and support throughout the process is second to none.
We couldn’t ask for a better leasing partner. Highly recommend Crusader Vehicles to any business looking for trustworthy, friendly, and first-class service.
October 30, 2025
Unprompted review
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