Crystal Clear Ear Clinic Reviews 

324
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 169 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally friendly, professional, and thorough during every single medical procedure. Reviewers note that appointments are handled very efficiently, leaving individuals feeling fully supported and completely at ease throughout their entire visit. Consumers also deeply appreciate the clear explanations provided every step of the way, which helps reduce any potential anxiety. Additionally, people frequently mention the remarkable improvement in hearing quality alongside the valuable aftercare advice received afterward. Many happy visitors state they would gladly recommend this wonderful local clinic to all their friends and family members.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that the team is extremely knowledgeable, caring, and... See more

Service

Reviewers mention positive feedback about service, highlighting quick appointments, friendly staff, and... See more

User experience

Consumers find user experience to be positive, highlighting that they are made to feel welcome and at ease... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting that staff members are... See more

Quality

Users describe profound satisfaction with quality, noting that treatments are quick, effective, and provide... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First time having the ear wax removing so i was a little apprehensive but I was welcomed by Rebecca who talked me through the procedure. The procedure lasted about 20 minutes and once done I could... See more

Rated 5 out of 5 stars

I was experiencing some hearing loss i both ears made a appointment with Rebecca, who put me at total ease explained the procedure ahead ..no discomfort felt ..impacted wax removed and i can now hear... See more

Rated 5 out of 5 stars

Rebecca is so friendly and makes you feel very relaxed. Her professionalism is obvious as she gently examines you, explains any problems and answers any questions you might have. Finally she carefull... See more

Rated 5 out of 5 stars

Thursday 15th January was my first visit to this clinic and I have to say I was very impressed with Rebecca she is very easy to talk to and caring, she said I needed to have a swab taken at my GP wh... See more


Company details

  1. Community Health Centre
  2. Medical Clinic

Written by the company

We are proud to be offering a fully regulated, Nurse led ear care clinic in the South Tyneside and Sunderland area. We specialise in ear wax removal using Microsuction technology, irrigation and instrumentation. Our clinic is based in the heart of Whitburn Village and provides an environment that is relaxed and responsive to patients needs. We are passionate that ear care should be accessible to all patient groups, by also offering mobile clinics to care facilities and the house bound. Crystal Clear was founded by our experienced registered Nurse Rebecca Shields, with over 17 years of providing ear care in the community. Rebecca always strives to deliver the highest standard of care to patients and prioritises a personalised and holistic approach to ear care and wax removal. Our passion is to collaboratively work with NHS services and enhance ear care within the local community.


Contact info

4.9

Excellent

TrustScore 5 out of 5

324 reviews

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4.9

All reviews

(324)

170 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A very positive experience

This was my first time using the services of Crystal Clear Ear Clinic and I was so very impressed by the whole experience. Rebecca and Stephanie were both so very professional, friendly, reassuring and competent . I was a little nervous about the procedure but Stephanie put me at ease and explained everything throughout. I will definitely use this clinic again and would not hesitate to recommend this service.

September 21, 2026
Rated 5 out of 5 stars

I can hear again

Thank you Crystal Clear Ear Clinic for enabling me to hear again.
Very knowledgeable and caring.
I would give 10 stars if I could.
Thank you so much.

September 12, 2026
Unprompted review
Rated 5 out of 5 stars

Once again another excellent visit to…

Once again another excellent visit to see Rebecca, made to feel very welcome, after a chat for a bit Rebecca explained what the process was and and the procedure was pain free and Rebecca put my mind at ease by mentioning that the inside of my ears are nice and heathy

September 15, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

Made to feel at ease from the moment I entered. Every part of the treatment was explained then dealt with in a very professional manner

September 7, 2026
Unprompted review
Rated 5 out of 5 stars

First time visiting Crystal Clear Ear…

First time visiting Crystal Clear Ear Clinic and I couldn't be happier with the service I received. Stephanie was friendly, patient, and took the time to talk through everything with me before carrying out the procedure. I never felt rushed, and her professional approach immediately put me at ease.
The procedure itself was highly effective, and I noticed a significant improvement in both ears straight away. Stephanie also provided clear, helpful advice on ongoing ear care, which I greatly appreciated.
Overall, the service was excellent from start to finish. I would highly recommend Crystal Clear Ear Clinic to anyone considering a similar procedure.

August 20, 2026
Unprompted review
Rated 5 out of 5 stars

Great service and very professional

Great service and very professional. The staff were friendly, explained everything clearly, and made me feel comfortable. The treatment was quick and effective. I would definitely recommend Crystal Clear Ear Clinic.

August 17, 2026
Rated 5 out of 5 stars

100% recommendation from us

My husband had a 100% wax blockage in one ear and a 50% blockage in the other. What a transformation after treatment. He was treated with utmost respect, kindness and professionalism. He was also given good maintenance advice. I highly recommend Crystal Clear Ear Clinic.

August 17, 2026
Unprompted review
Rated 5 out of 5 stars

Very professional and considerate to…

Very professional and considerate to the patient.expaining the procedure and constantly checking that the patient was not in any discomfort.The procedure was successful and has already made a big positive difference to the patient.many thanks to Stephanie.

August 10, 2026
Rated 5 out of 5 stars

I've improved my hearing with a first time visit

From first contacting the clinic until the completion of my treatment the staff were very sympathetic to my condition .It was the first time in 84 yrs that I had sort professional advice for problems with my ears .On the first visit I was given an examination and the procedure to be carried out described. This improved my condition immediately . A follow up examination in the following three days resulted in a discharge with the problem solved and advice how to continue the further care of my ears. I have no hesitation in recommending the Crystal Clear Ear Clinic .

August 7, 2026
Unprompted review

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