Crystal Clear Ear Clinic Reviews 

321
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 165 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the medical staff for being exceptionally welcoming, professional, and knowledgeable, ensuring everyone feels completely at ease from the moment they arrive. Consumers note that the treatments are extremely quick, entirely painless, and remarkably effective at restoring full hearing and clearing blocked ears. Some reviewers were happy with the thorough aftercare and valuable advice provided to prevent future wax build-up and maintain long-term ear health. People also highlighted that the clinic environment is immaculately clean, pleasant, and well-organized, making every visit a comfortable and stress-free experience.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that the team is extremely welcoming, friendly, and... See more

Service

People report high satisfaction with the service, praising the professional, friendly, and reassuring staff.... See more

User experience

Reviewers mention positive feedback about user experience, highlighting how staff consistently put them at... See more

Customer service

Customers report positive experiences with customer service, consistently praising the staff for being... See more

Quality

Clients share positive opinions on quality, highlighting that treatments are quick, effective, and painless.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First time having the ear wax removing so i was a little apprehensive but I was welcomed by Rebecca who talked me through the procedure. The procedure lasted about 20 minutes and once done I could... See more

Rated 5 out of 5 stars

I was experiencing some hearing loss i both ears made a appointment with Rebecca, who put me at total ease explained the procedure ahead ..no discomfort felt ..impacted wax removed and i can now hear... See more

Rated 5 out of 5 stars

Rebecca is so friendly and makes you feel very relaxed. Her professionalism is obvious as she gently examines you, explains any problems and answers any questions you might have. Finally she carefull... See more

Rated 5 out of 5 stars

Thursday 15th January was my first visit to this clinic and I have to say I was very impressed with Rebecca she is very easy to talk to and caring, she said I needed to have a swab taken at my GP wh... See more


Company details

  1. Community Health Centre
  2. Medical Clinic

Written by the company

We are proud to be offering a fully regulated, Nurse led ear care clinic in the South Tyneside and Sunderland area. We specialise in ear wax removal using Microsuction technology, irrigation and instrumentation. Our clinic is based in the heart of Whitburn Village and provides an environment that is relaxed and responsive to patients needs. We are passionate that ear care should be accessible to all patient groups, by also offering mobile clinics to care facilities and the house bound. Crystal Clear was founded by our experienced registered Nurse Rebecca Shields, with over 17 years of providing ear care in the community. Rebecca always strives to deliver the highest standard of care to patients and prioritises a personalised and holistic approach to ear care and wax removal. Our passion is to collaboratively work with NHS services and enhance ear care within the local community.


Contact info

4.9

Excellent

TrustScore 5 out of 5

321 reviews

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4.9

All reviews

(321)

167 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service

Excellent service. My ear blockage was sorted in no time, was very straight forward and relaxed. Would definitely recommend to others.

July 30, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Made an appointment with Stephanie. She immediately put me at ease with her professional manner and friendly approach.
I had been suffering from a blocked ear and hearing loss. She explained very clearly the procedure that needed to be undertaken, and she performed the microsuction with very little discomfort. She gave very good advice on future ear care and went out of her way to ensure that I was able to go away on holiday with no pain and the ability to hear again.
I will be using the crystal clear ear clinic in future and recommend it unreservedly.

July 27, 2026
Unprompted review
Rated 5 out of 5 stars

What an amazing service

What an amazing service! My mum had been visiting GP nurses and doctors for 5 months who suggested all kinds but nothing worked, 1 visit with Steph and she’s fixed! Ear unblocked, no pain, no downtime and 1 appointment! Amazing thank you x

July 18, 2026
Unprompted review
Rated 5 out of 5 stars

Highly Recommended Top Rate Service

Rebecca was very welcoming and put you instantly at ease. She explained clearly the procedure and showed you the equipment which she would be using. Rebecca ensured you were aware what to do during the procedure and was very careful and gentle. Top rate service and would highly recommend. Thank you Rebecca

July 11, 2026
Unprompted review
Rated 5 out of 5 stars

Supportive and professional service

I choose this clinic following a family recommendation. The appointment was easy to book and was very professionally undertaken.
I saw Stephanie and she was most supportive throughout the whole process.
I will certainly return when needed.
I

July 6, 2026
Unprompted review
Rated 5 out of 5 stars

I was experiencing some hearing loss

I was experiencing some hearing loss i both ears made a appointment with Rebecca, who put me at total ease explained the procedure ahead ..no discomfort felt ..impacted wax removed and i can now hear the grass growing ...I would definitely recommend the clinic a lot gained in a short procedure thank you 😊

June 23, 2026
Rated 5 out of 5 stars

What a great service from opening the…

What a great service from opening the door,made to feel at ease procedure explained very well.
The treatment went way beyond my expectations and result was amazing and of course i had to see what came out shocked to say the word.
So highly reccomendedand a really good experiance top marks!.

July 6, 2026
Unprompted review

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