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Crystal Clear Ear Clinic Reviews 

321
•
TrustScore 5 out of 5

4.9

Community Health Centre
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Review summary

Created with AI, based on recent reviews

Looking at 165 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the medical staff for being exceptionally welcoming, professional, and knowledgeable, ensuring everyone feels completely at ease from the moment they arrive. Consumers note that the treatments are extremely quick, entirely painless, and remarkably effective at restoring full hearing and clearing blocked ears. Some reviewers were happy with the thorough aftercare and valuable advice provided to prevent future wax build-up and maintain long-term ear health. People also highlighted that the clinic environment is immaculately clean, pleasant, and well-organized, making every visit a comfortable and stress-free experience.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that the team is extremely welcoming, friendly, and... See more

Service

People report high satisfaction with the service, praising the professional, friendly, and reassuring staff.... See more

User experience

Reviewers mention positive feedback about user experience, highlighting how staff consistently put them at... See more

Customer service

Customers report positive experiences with customer service, consistently praising the staff for being... See more

Quality

Clients share positive opinions on quality, highlighting that treatments are quick, effective, and painless.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First time having the ear wax removing so i was a little apprehensive but I was welcomed by Rebecca who talked me through the procedure. The procedure lasted about 20 minutes and once done I could... See more

Rated 5 out of 5 stars

I was experiencing some hearing loss i both ears made a appointment with Rebecca, who put me at total ease explained the procedure ahead ..no discomfort felt ..impacted wax removed and i can now hear... See more

Rated 5 out of 5 stars

Rebecca is so friendly and makes you feel very relaxed. Her professionalism is obvious as she gently examines you, explains any problems and answers any questions you might have. Finally she carefull... See more

Rated 5 out of 5 stars

Thursday 15th January was my first visit to this clinic and I have to say I was very impressed with Rebecca she is very easy to talk to and caring, she said I needed to have a swab taken at my GP wh... See more

Company details

  1. Community Health Centre
  2. Medical Clinic

Written by the company

We are proud to be offering a fully regulated, Nurse led ear care clinic in the South Tyneside and Sunderland area. We specialise in ear wax removal using Microsuction technology, irrigation and instrumentation. Our clinic is based in the heart of Whitburn Village and provides an environment that is relaxed and responsive to patients needs. We are passionate that ear care should be accessible to all patient groups, by also offering mobile clinics to care facilities and the house bound. Crystal Clear was founded by our experienced registered Nurse Rebecca Shields, with over 17 years of providing ear care in the community. Rebecca always strives to deliver the highest standard of care to patients and prioritises a personalised and holistic approach to ear care and wax removal. Our passion is to collaboratively work with NHS services and enhance ear care within the local community.

Contact info

4.9

Excellent

TrustScore 5 out of 5

321 reviews

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4.9

All reviews

(321)

167 reviews in the last 12 months

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Rated 5 out of 5 stars

Rebecca is always so amazing at what…

Rebecca is always so amazing at what she does and makes sure to meet your needs. Not only is she professional but very friendly and I always enjoy going in to see her! She’s not only helps with my ears but has been so helpful in many other ways as well.

January 13, 2026
Rated 5 out of 5 stars

Excellent service.

GP had diagnosed cause of hearing difficulty in my right ear as wax and prescribed olive oil and subsequently Sodium Bicarbonate as softeners before unsuccessfully attempting to remove the wax. Was advised to continue using softener, but following a recommendation went to Crystal Clear Ear Clinic instead where the wax was successfully removed at first visit.
Very professional, efficient and friendly service. Would not hesitate to recommend.

December 2, 2025
Rated 5 out of 5 stars

Great result

Great result, Rebecca made me feel really relaxed, it’s made a massive difference to my hearing, would definitely recommend, great advice given on aftercare.

December 8, 2025
Rated 5 out of 5 stars

Wax removal

Rebecca is very competent , this is my second visit,and would happily return.
The clinic is immaculately clean.

November 27, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant service

I had a great experience with the lovely Rebecca. Everything was clearly explained in the consultation and my treatment was painless and I have recommended her services to a relative.

November 20, 2025
Rated 5 out of 5 stars

Rebecca made us very comfortable and…

Rebecca made us very comfortable and explained what would happen every step of the way. She also explained the functioning of the ear which was really good. It was my children she seen and she made them feel so comfortable x

November 15, 2025
Unprompted review

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