Crystalglow (CG Skincare) Reviews 

116
TrustScore 1.5 out of 5

1.5

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Rated 1 out of 5 stars

SCAMMERS ARE BACK! PLEASE DO NOT ORDER THESE PEOPLE TOOK OVER £300 IN 2024 AND NEVER SENT MY ORDER THEN CLOSED DOWN WEBSITE AND NOW BACK.

Rated 1 out of 5 stars

This company used to be legit, but now I believe something has happened. Placed order 15 Feb 2024 and order was never fulfilled. Same as the others are saying, I've messaged and received no replies. T... See more

Rated 1 out of 5 stars

I'm very disappointed with this product as I had such high hopes for it but unfortunately when used as well as following instructions the only thing it'd done is made my complexion slightly darker and... See more

Rated 1 out of 5 stars

This company have no customer heart but just want to have their monies.I purchased from the company from 2st of Dec,till now no communication,No shipping,it’s been 13days,I sent several messages but... See more

Company replied

Company details

  1. Beauty Product Supplier
  2. Beauty Products Wholesaler
  3. Skin Care Clinic
  4. Vitamin and Supplements Store

Information provided by various external sources

A revolutionary skincare company specifying in pharmaceutical-grade ingredients for optimum results.


Contact info

1.5

Bad

TrustScore 1.5 out of 5

116 reviews

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No recent history of asking for reviews

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1.5

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(116)

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Rated 2 out of 5 stars

MSDS not provided

Hi. I still await the MSDS from my order # CG3495GB and this has not been received yet since my last email. I ran into loss due to this and I could dissolve the ingredient the correct way.

I look forward to hearing from you.

Renate

January 3, 2022
Rated 4 out of 5 stars

I have been using the kojic soap bar…

I have been using the kojic soap bar and it works my melasma is less visible where other expensive products only masked the dark spots for a while and I have tried a lot of products all claiming cure for melasma
Kojic acid soap bar works wonders .
I’m satisfied at present with my choice communication is on point and understanding also .
Thank you

December 21, 2021
Rated 1 out of 5 stars

I'm very disappointed with this product…

I'm very disappointed with this product as I had such high hopes for it but unfortunately when used as well as following instructions the only thing it'd done is made my complexion slightly darker and now I'm left wondering how to fix this. I'm not happy at all. I've been using this for the past month so I have given it a good run. It also hasn't done anything for my pigmentation either.

December 14, 2021
Rated 2 out of 5 stars

only positive reviews allowed

Bought several products from their website. The products don't actually work for example I used several bottles of the hair oil over months and nothing changed. I used several packets of the glutathione suppositories and capsules with vitamin c and MSM nothing. I don't drink alcohol and took supporting supplements but nothing. Had the same experience with the glutathione cocktail a really expensive product. I used several packets and months later no result. So after having spend over £2000 with no results I advise folks to know the risks. What they do is stop you posting genuine reviews on their website. So unless you have 5 star reviews your honest reviews are not posted on their site once you give it. There is no communication either if a product is out of stock they don't tell you. You have to chase them after waiting weeks for a delivery with zero communication. If you email them nothing and there is no telephone number either. No one answers the email they do have. Its funny because many black businesses complain about lack of support from the black community. I tried to support this one spending thousands over months but the products don't work, the customer service is non existent they are truly they are not worth the effort.

December 6, 2021
Unprompted review
Rated 1 out of 5 stars

Extremely Pathetic Communication ability!

Communication with this company is VERY stressful!!! I Contacted the customer service team countlessly via email and social media to discuss a refund after returning their products but no one has responded and it’s now been 4 weeks!!!!!! I will not be buying from them any longer!!!! Don’t bother buying and returning purchases to them, it’s just not worth the stress!!!

September 29, 2021
Rated 1 out of 5 stars

Bad experience

Bad experience
I bought their Glutathione suppositories and despite following all the instructions, I was unable to hold them in my rectum for more than 5 minutes due to the urge to empty my bowels immediately after insertion. I have regularly used another brand's Glutathione suppositories of a higher strength and have never had this problem.
Unfortunately, I was tempted by the 30% discount and good reviews on their website, however I ended up wasting £250 as no matter what I do, I am unable to hold this product inside long enough for it to be fully absorbed. It maybe a good product once fully absorbed but at the moment it feels like I would never be able to see the results.
Customer service is also not great as I did not receive a reply to most of my emails.

June 30, 2021
Rated 4 out of 5 stars

The serum was sent to me unsealed and…

The serum was sent to me unsealed and the bottle was half empty. The cleanser I ordered was very liquidy. I feel like the products sent to me have been tampered with and I don't even feel safe using the serum.

Update:

A new serum has been sent to me right away and it arrived sealed and full so I am positive that the previous one has been tampered with.

Someone explained to me that the cleanser is not supposed to be sealed and it is liquidy because they do not add carbomer (thickener), to their products as this is not good for your skin.

Overall, satisfied with how they handled the situation and I hope that the serum incident does not happen again and advise that they put a seal to all their products so customers are assured that no one tampered with these.

Will be ordering more in the future.

October 14, 2020
Unprompted review
Rated 5 out of 5 stars

I’m very satisfyed

I’m very satisfyed. My skin looks wonderful and fresh. My skin tone is becoming brighter. I recommend it strongly. I’m very happy with it.
But the packaging is very difficult to open.

September 14, 2020
Unprompted review
Crystalglow (CG Skincare) logo

Reply from Crystalglow (CG Skincare)

Hello,

Thank you for trying out our Glutathione Suppositories. We appreciate you taking out time to leave a review and we take all comments into consideration.

Rated 2 out of 5 stars

I was hoping to see more of a result as…

I was hoping to see more of a result as I've used combo set for over a month. Not sure I'd purchase again.

September 2, 2020
Unprompted review
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Reply from Crystalglow (CG Skincare)

Hello,

Thank you for leaving a review. Unfortunately a month is not enough time to see very visible results. You need to give your skin time to renew every 28 days. Most people will see significant results within 3 months of using the Soap & Toner combo. Please let us know if theres anything else we can do for you.

Rated 5 out of 5 stars

So far so good with CG s- acetyl…

So far so good with CG s- acetyl glutathione, Im a repeat customer I believe this product is good and effective, you have to stick with it though. It was also a faster delivery to the US since things are opened up now. I recommend this product , if you want to glow

August 26, 2020
Unprompted review
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Reply from Crystalglow (CG Skincare)

Hello,

Thank you for leaving a review about our S Acetyl Glutathione. We appreiate the feedback.

Rated 5 out of 5 stars

Great product

Great product. I’m beginning to see a positive change to my skin. Cleaner, fresher feeling.

August 18, 2020
Unprompted review
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Reply from Crystalglow (CG Skincare)

Hello,

Thank you for leaving a review about our Kojic Acid Facial Cleanser. We appreiate the feedback.

Rated 2 out of 5 stars

Purchase late arrival

My purchase did not arrive in time. I had to write emails and send dm's on their Instagram page to get attention. However, once I sent the dm I received it 2 days after. The Kojic and Papaya facial cleanser is good so far. It makes the skin feel soft. However, still waiting to see any change on my hyperpigmentation, still early days.

August 17, 2020
Unprompted review
Crystalglow (CG Skincare) logo

Reply from Crystalglow (CG Skincare)

Hello Nakito,

Sorry to hear you were disappointed with our transit time. We have a 12-48 hour processing time and for orders done on the weekend, this is usually closer to 48 hours. I can see your order was shipped in 24 hours and delivered in 4 working days.

We apologize we couldn't get it to you sooner but please understand we have no control over the couriers especially during this pandemic.

Nonetheless, we are glad you are happy with the product so far and can't wait to hear updates.

Please let us know if there is anything we can help with.

Rated 5 out of 5 stars

Great Quality

The quality of their product is great , I have already started to see results 😀
Continue to keep your high standards.

August 17, 2020
Unprompted review
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Reply from Crystalglow (CG Skincare)

Thank you for leaving a review. We are happy to hear you're enjoying our product.

Rated 1 out of 5 stars

It has been a while now I haven't…

It has been a while now I haven't received my order CG1498GB.
Been emailing, leaving massages no one has come back to me.
I am very disappointed by this. It was a big order and am getting frustrated cause it has cost me a lot of money.

August 6, 2020
Unprompted review
Crystalglow (CG Skincare) logo

Reply from Crystalglow (CG Skincare)

Hello Raya,

Thank you for leaving a review. I can see that this item has been delivered already. Unfortunately sometimes we have courier delays and packages can get lost which we have no control over but always do our best to solve. Please let us know if theres anything elsewe can do for you.

Rated 5 out of 5 stars

Kojic Soap and Kojic face wash

Bought Kojic acid soap and Kojic face cleanser and AM IN LOVE. These two combinations works really well for my skin and very effective too.

August 4, 2020
Unprompted review
Crystalglow (CG Skincare) logo

Reply from Crystalglow (CG Skincare)

Thank you for leaving a review. We are happy to hear you're enjoying our product.

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