CsgoknivesReviews 

87
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Really good efficient service. I wrote on the order note that it was needed for 3 days as it was my friends birthday, and they made sure it arrived in time. They even went to the extent of contacting... See more

Rated 5 out of 5 stars

Excellent customer service from Charlie, fast responses / delivery and also very helpful. I ordered a Karambit blue by mistake, asked for an exchange and it was all done with no issues Check your ema... See more

Rated 1 out of 5 stars

This site boasts same day shipping tho its been a week since i made the order and its still status (checking) After multiple e-mails with no response i sent a very angry e-mail which told them i will... See more

Rated 5 out of 5 stars

Ordered a Karambit for Christmas but Charlie contacted me to inform me it would most likely not arrive in time so ordered a different one & it arrived the next day ! Great customer service

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4.5

Excellent

TrustScore 4.5 out of 5

87 reviews

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4.5

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Rated 3 out of 5 stars

They need to fix their mails

I bough a huntsman night knife on the 19th of april and still hasn't arrived. They emailed me once telling me that they were dispatching the knife on the 29th of april or the 2nd of may. It's the 10th and the knife is still not here. I've tried to send them emails and nothing has been happening. They never told me anything about the delays or anything. So it'd be nice if they were able to reply to this review.

May 10, 2016
Unprompted review
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Reply from Csgoknives

Hi David,

We reply to all of our e-mails within 24 hours, and we haven't received any correspondence from you.
The original date for shipment was the end of April.

However - as a result of export law changes & unforeseen delays, this has been put back between the 14th-17th at the absolute latest.

We had a message up on our sites home-page for a week and tweeted wherever we could about it, so I'm sorry this information didn't get to you. If you'd like to remove this review and discuss things with us, try sending an e-mail to csgoknivesbusiness@mail.com as we're currently not receiving your correspondence.

Regards
Peter

Rated 2 out of 5 stars

disappointing

so i ordered a knife from CSGOKNIFE.CO.UK april the 22 and i first thought that i was going to get my knife whit in 10 days but i realized that it was a pre-order and it wasn't going to be sent until the last of april, but at that point i had sent them a e-mail but i didn't get a response so i sent another one and noting and today it's the 8 of may and my order still says awaiting processing and i doubt that it will get to me in 2 days and if you see this my order ID is 104219 and pleas answer me

gonna give them 4 stars now because i know now that it ain't their fault because they have some problems with their e-mail

well the day has come where i finally got my knife, and i can't say anyting els than im very very dissapointed

their knife where supposed to sharp mine is as dull a i butterknife and i where going to get a carambit as well but didn't get that and they have never responded to my e-mails even when peter the one who responded said try sending to our buissnes mail. And at this point i hope the can send me an e-mail to me so that i can at least get contact whit them and thats why i give them 2 stars now would have given them one but i at least got my knife

e-mail without spaces coola jimmie @hotmail.com

May 7, 2016
Unprompted review
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Reply from Csgoknives

Hello Jimmi,

All you need to do is e-mail us and we'll be happy to help.

Regarding your order. Our knives can not be super-sharp for safety reasons. We're also sending the complimentary Karambits this week. If you'd like a sharper Bayonet all you need to do is send it back and we'll send a sharper one.

Regards
Charlie

Rated 4 out of 5 stars

Not exactly the best service.

I originally gave them a 3 star, but I bumped them up to 4 because they are currently the cheapest on the market, not the quickest, but certainly the cheapest!

My experience with CSGOknives.co.uk isn't exactly the best, as I was put in a group of people who hadn't received their items, had no contact replies after 1+ months of our order.

It took the company 1month 6days to get my order across to the warehouse, but after a few baits at the company, they did eventually send the order and the karambits was delivered 2 days later.

I cannot recommend the company personally, but I cannpt say that they don't deliver either, because they do, even if it is 1/2/3/4 months later, you get what you pay for.

Communications: 4/10 - They take a fairly long time to reply.

Customer service: 8/10 - They managed to put up with my childish like *baits* behaviour, which I take my hat off to them for keeping their cool.

Products: 10/10 - Thought the marble fade isn't as good looking as the pictures, the vanilla stained is beautiful!

April 28, 2016
Unprompted review
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Reply from Csgoknives

Hey Ben!k

Thanks for your review!
Just so you know, all knives that are not on pre-order are dispatched on the day of purchase (provided purchase is made before 4PM).
Unfortunately we oversold our Vanillas as you know and so we had to wait for more to come in before we could dispatch it.
We were happy to offer a full refund but due to the fact you weren't able to provide this information unfortunately we weren't able to provide recompense in your case.

Regardless, thanks anyway.
And if you do ever want to purchase from us in the future, if you order a knife which isn't on pre/back order - it will be sent on the day of purchase and will always arrive within 48 hours.

Regards
Peter

Rated 1 out of 5 stars

Terrible Service. Reported for nothing.

been waiting well over a month now for 2 knives as i thought i could trust these guys. tried to email but you never ever seem to receive any response, the only way to talk to these guys is by twitter but then if you message them more twice they block you immediately. After multiple emails and multiple tweets to try and finally get an order i had still nothing. i bet if i actually got the items they would be great. but till that time comes IF that time comes i do not ever reccomend anyone ordering with this website. CSGOKNIVES.CO.UK reported this as they have no record of this but please allow me to ask what is happening with Order ID 102186. you will now have record of my details on your website. Do not report this review again when it is 100% Legitimate.

April 26, 2016
Unprompted review
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Reply from Csgoknives

Hi there Abbie,

Order 102186 is in the name - Ricky Tindle, so I'll assume this is you!

As your order states you ordered a:
Karambit Marble Fade
Huntsman Fade (Pre-order).
As the description for this item states, it is not due to be dispatched until April 29th/30th. We can not partially ship orders.

This information has been provided to you twice before and we're very happy to provide evidence of this to you via e-mail if you feel this necessary.

We replied to both of the e-mails you sent within 6 hours on both occasions.

Your order is still due to be sent on the 30th as your tracking link states - this was automatically sent as soon as you purchased on March 24th.
We're happy to manually resend this if necessary - though please let us know so we're able to do this.

As mentioned - we're extremely happy to help, and have replied twice already, so feel this review is not entirely fair, but we won't dispute it, it is disappointing as all information was provided at the point of purchase.

Regards - Peter

Rated 5 out of 5 stars

Some misunderstandings but everything has been resolved.

I wrote a review for this company here earlier, because what i ordered was not in a very good condition. I provided them with photos and they promised me a brand new one.
I never recieved it, because of some emails that i never recieved, regarding delivery.
Despite this, they were generous enough to provide me with yet another free knife, as compensation for all the problems, even though it's neither of our faults.
I would advice anyone, looking for a real life cs:go knife to consider these people, not only because of prices but also because of the phenomenal costumer service.

April 24, 2016
Unprompted review
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Reply from Csgoknives

Hi Nicolai,

Thank you for your incredibly kind words.
We'd literally love to see your Bayonet Tiger Tooth when it arrives with you so please tweet it to us!

All the best and any problems just e-mail or tweet!

Best Wishes - Charlie & All the team!

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