Banner for CT Skills

CT Skills Reviews 276

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 121 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, including quick response times. However, some customers reported issues with communication, mentioning that their assigned tutor did not answer emails, or that feedback was irrelevant and responses were not received. A few other people also felt that the support was inconsistent, with some experiencing a lack of work or being told what to put in a portfolio by someone without relevant experience.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Many reviewers highlight the supportive,... See more

User experience

Reviewers highlight positive aspects of user experience. Many customers praise the helpful and supportive... See more

Customer service

Consumers consistently report positive experiences with customer service, highlighting the exceptional... See more

Service

Reviewers mention positive feedback about service. Many customers praise the support received, highlighting... See more

Response time

Customers generally had positive experiences with response times. Many reviewers praised tutors for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have completed my Level 2 and undergoing my Level 3 as an Early Years Practitioner. I've had Lucy as my assessor, she is one of the best tutors I have come across. Lucy is super kind, supportive and... See more

Company replied

Rated 5 out of 5 stars

I have now completed two courses with CT Skills. Level 3 Counselling Skills and Level 2 Understanding Behaviour that Challenges. Janet Henderson has been my tutor for both and she is wonderful. I have... See more

Company replied

Rated 5 out of 5 stars

Fantastic learning material. Done several courses with them to date and just starting on another with them . My tutor Janet is awesome and very helpful when needed. She always has time to talk and hel... See more

Rated 5 out of 5 stars

I have recently completed my Level 3 Housing Property Management course and achieved a distinction. Jo Green was a big part of my success. She was very helpful, kind, and easy to talk to. She explaine... See more

Company replied


Company details

  1. Career and Education Provider
  2. Apprenticeship Center
  3. Recruitment Service

Written by the company

CT Skills is a trusted training and recruitment provider with over 25 years of experience supporting individuals and employers to achieve their learning and development goals. We deliver high quality apprenticeships, flexible online courses, and tailored recruitment services, helping people build successful careers while enabling businesses to develop skilled and motivated teams. Our apprenticeships combine practical, on the job training with nationally recognised qualifications in sectors such as Accountancy, Business Administration, Childcare, Customer Service, Education, Housing and Property, Human Resources, Management, Marketing, and Payroll. Learners gain valuable workplace experience while earning a wage, while employers benefit from structured training that strengthens their workforce and makes effective use of funding. We also offer a wide range of Online Courses in IT, Business, Health and Social Care, and Employability Skills. Designed to fit around work and personal commitments, these courses provide accessible opportunities to upskill, retrain, or gain new qualifications with dedicated support throughout the learning journey. In addition, our recruitment services connect employers with motivated, work ready candidates while helping individuals take their first steps into employment and get a strong start in their careers. From promoting vacancies to screening and matching applicants, we support long term success for both learners and businesses.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

276 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thank you to CT skills for helping me…

Thank you to CT skills for helping me achieve my level 3. I was a little behind and Rachel H helped me get back on track! I've received so much support and commendation, as well as understanding when I am unable to complete something.

December 17, 2024
Unprompted review
CT Skills logo

Reply from CT Skills

Hi Alivsi,

Thank you for leaving such a great review, it's wonderful to read. We'll be sure to pass this to Rachel, she'll be so pleased.

All the best in your career.

Rated 1 out of 5 stars

Absolutely terrible!!

Absolutely terrible!!! Avoid avoid a void with all cost! Find a different training provider as this one is awful!
Management are rude and inconsiderate.
Assessors always on anual leave but when you don’t complete something you’ll have a stick up your back. They will not provide you with the appropriate information you need, coursing you more stress than needed. When I asked to make a formal complaint the manager didn’t even bother to respond to me. Pure ignorance. AVIOD AVIOD AVIOD AT ALL COST

October 31, 2024
Unprompted review
CT Skills logo

Reply from CT Skills

Hi Court,

I'm really sorry to hear you had these issues with us. We would love to speak with you more to get more information and see how we can improve our processes.

Could you please email info@ctskills.co.uk with your contact info and a Manager will call you.

Rated 5 out of 5 stars

Lv 4 Apprenticeship under CT Skills

I've recently completed a Level 4 qualification under CT Skills for which they supported me for 18 months. Jo Green was my tutor throughout and was extremely helpful and supportive as was great to have the consistency of one point of contact. Jo presented information in a way that was clear to understand and was always available for queries and organised appropriate training courses for me to undertake as part of the journey. I would highly recommend CT skills if you are looking at a qualification.

November 22, 2024
Unprompted review
Rated 5 out of 5 stars

Level 3 Business Administrator

Throughout the course, I have had Liz Abraham as my tutor who has been nothing but helpful and supportive throughout all of the courses and always brought a friendly and approachable demeanour to meetings and conversations. In addition to this, I never once felt like I wasn't able to ask for help and seek support regardless of how small or daft a question was.

November 14, 2024
Unprompted review
CT Skills logo

Reply from CT Skills

Hi Sam, thank you for leaving such wonderful feedback!

It's so great to hear you felt completely supported throughout your learner journey, we'll pass this onto Liz.

All the best in your career.

Rated 1 out of 5 stars

Locked out

I am still waiting for my course to be unlocked.
I was first told wait for 5 to 10 days then I got an email asking why I want to do the course since then absolutely nothing, no replies to my emails asking for help to unlock.

November 9, 2024
Unprompted review
CT Skills logo

Reply from CT Skills

Hi Shiron, our apologies for this. I've passed this onto the team Manager Mandy and asked her to get in contact with you.

Rated 5 out of 5 stars

Lucy C at ct skills is amazing

I’ve had the best experience with ct skills whilst doing my level 3. Lucy C has been amazing and i can’t ever thank her enough for how much she’s helped me and how much she’s pushed me to get where i am today. She’s the most amazing person and i would recommend her to anyone, not only does she help you amazingly to do succeed and pass your course she’s always there if you’re struggling or just need someone to talk to. She’s always there to help and doesn’t make you feel uncomfortable or wrong asking for help. i’m a lot more confident now then i was at the beginning and i want to thank Lucy C for helping me boost my confidence. I would highly recommend Lucy C when completing an apprenticeship or course at CT skills.

November 8, 2024
Unprompted review
CT Skills logo

Reply from CT Skills

Hi Issy,

What wonderful feedback! Thank you for taking to time to share your experience, we'll pass this onto Lucy.

Best of luck in your career.

Rated 5 out of 5 stars

Team Leader/Supervisor Level 3

In the final stages for completing my Level 3 Team Leader/Supervisor apprenticeship with CT Skills. The course is set out in modules making it more manageable and the support to finish the course has been wonderful. would recommend to anyone to attend the workshops provided as they are informative and well organised. Would recommend CT Skills.

November 6, 2024
Unprompted review
CT Skills logo

Reply from CT Skills

Hi Nikki, thank you for your feedback. It's great to hear that you enjoyed the course!

Best of luck in your career.

Rated 1 out of 5 stars

Experience with applying with an apprenticeship

I was applying for an apprenticeship for a hr level 3 role a few months ago, spoke to a woman called Lesley. absolutely the rudest and most intimidating person ever, very judgemental whilst creating my application. Do not apply for anything through this company unless you want to deal with this behaviour. I will not specify the date this occurred as I want to stay anonymous.

June 27, 2024
Unprompted review
Rated 5 out of 5 stars

I had a good experience with CT skills

I had a good experience with CT skills. They encouraged me with time management, the importance on reflecting on what I’ve learnt through off the job training and gave me support throughout. They went through the struggles of starting up my level 3 again when I had cancelled it prior, and I was able to proceed from where I left off. Over all very happy with my experience 😊.

October 24, 2024
Unprompted review
CT Skills logo

Reply from CT Skills

Hi Leah,

That's great to hear, so glad we could help you! Thank you for leaving such wonderful feedback.

Best of luck in your career.

Rated 3 out of 5 stars

I did get what the website promised

The start was hard. The customer service was not as helpful as they promised on the website.
But after when I said enough, and I want to leave they helped me with my questions.
I did not get the course what the course name was, and I do not like it, but now I will finish it.

October 26, 2024
Unprompted review
CT Skills logo

Reply from CT Skills

Hi Gabor,

Apologies for the delay in getting your modules unlocked, and for the support issues you've experienced during your communications with us.

The courses are absolutely real, they have been really popular this month and the team are working through everyone's inductions.

If you could email info@ctskills.co.uk so I have your contact information I will ask the Manager to contact you directly.

Rated 1 out of 5 stars

I filled out the enrolment form as…

I filled out the enrolment form as asked on 20th October for Level 3 Diploma in Counselling Skills. I have completed the online induction, but when I go to open the units they are locked.
I have sent messages, emails and phoned no answer except one saying I need to finish my enrolment. Not feeling very confident I am going to be doing this course and was really looking forward to doing it.
Can someone help please.

October 22, 2024
Unprompted review
CT Skills logo

Reply from CT Skills

Hi Susan,

Apologies for the delay in getting your modules unlocked, the courses have been really popular this month and the team are working through everyone's inductions.

Tanya from our Customer Service team will be calling you today to get this sorted.

Rated 5 out of 5 stars

Brilliant customer service

I had issues it was sorted out easy and fast. I can thank customer services more for how fast and hassle free it was. Thanks so much.

October 12, 2024
Unprompted review
CT Skills logo

Reply from CT Skills

Good morning,

Our apologies for this miscommunication, could you please get in touch with us directly to discuss and get this sorted with you, our contact number is 0115 959 9544


Rated 5 out of 5 stars

I have been studying for my level 3 TA…

I have been studying for my level 3 TA apprenticeship, it's been a great experience working with CT skills. I've gained my level 2 English and Maths with them aswel, although I found maths tricky I still had lots of support from my assessors to help me gain a pass! I would recommended CT skills as all the staff I dealt with were all friendly, polite and understanding (as some times life does get in the way lol)

October 11, 2024
Unprompted review
CT Skills logo

Reply from CT Skills

Hi Stacey,

Thank you for leaving such great feedback! It's great to hear that you enjoyed the course and felt supported by the team :-)

Best of luck in your career.

Rated 5 out of 5 stars

Team Leader / Supervisor Level 3

The staff at CT Skills have been wonderful throughout my studies. While I changed tutors towards the end of the course, there were no difficulties, and I have been supported throughout. Everything that I needed to do was explained thoroughly and I received regular feedback to improve over time.
The apprenticeship itself is divided into multiple topics but begins with Self-Awareness and Managing Self, which acts as a good foundation to build on as you apply your learning to those in your team.
I found the material very useful and have used what I learned regularly since, especially regarding time management and leadership styles.
I highly recommend CT Skills as an apprenticeship provider, and am looking forward to continuing my studies at some point in the future at a higher level.

September 25, 2024
Unprompted review
CT Skills logo

Reply from CT Skills

Hi Hannah,

Thank you so much for your feedback, it's wonderful to hear!

Best of luck in your career.

Rated 2 out of 5 stars

Level 3 Accounting Issues

After completing my level 2 accounting apprenticeship with CT Skills which ran smoothly with no issues, I enrolled to complete the level 3.

After only dealing with 1 tutor at level 2, for the level 3 I had 4 tutors at various points, with 2 being temporary which made studying much more difficult. The course ended up taking 21 months, when it should've only taken 15. At one point we were told they forgot to teach my class!

Then, for the apprenticeship part of the course, my tutor for the coursework didn't have an accounting background but was telling me what I should and shouldn't include in a portfolio despite no previous experience within accounting.

September 23, 2024
Unprompted review
CT Skills logo

Reply from CT Skills

Hi Noah,

I'm really sorry to hear that you didn't have a good experience with us during your apprenticeship.

Your feedback is really important and will help us to improve our delivery going forward.

If you'd be willing to discuss this we would appreciate it, the head of the team has been made aware of your feedback and his contact email is trevor.buchan@ctskills.co.uk

Rated 5 out of 5 stars

Esther made my whole experience and I…

Esther made my whole experience and I couldn't thank her enough! She is a superstar and helped me the whole way and she really built my confidence!

September 5, 2024
Unprompted review
CT Skills logo

Reply from CT Skills

Hi Sophia,

Thank you for your feedback it's really appreciated, Esther will be delighted!

Best of luck in your career.

Rated 4 out of 5 stars

Review

I enjoyed learning about all the different topics, there was lots of support around me.

August 21, 2024
Unprompted review
CT Skills logo

Reply from CT Skills

Hi Emma,

Thanks for the feedback, really glad you enjoyed the course.

If you're thinking to do another course just get in touch.

All the best, CT Skills.

Rated 1 out of 5 stars

I needed some support and rarely got…

I needed some support and rarely got any support or feedback from anyone and I was diagnosed with a long term health condition sent emails and had 0 response from anyone. In the end I was removed from the course without any feedback to my email stating that I had recently been diagnosed with a long term health condition. No support whatsoever wouldn't recommend if you are disabled or have a long term health condition.

May 27, 2024
Unprompted review
CT Skills logo

Reply from CT Skills

Hi Neaveeda,

Thank you for your feedback, I'm sorry that you don't feel like you've had support from our team. We do take all feedback seriously and I've spoken with them prior to this response.

We have seen feedback from your Tutor on the course module you submitted and that seven emails have been sent automatically from the system as well as five directly from our customer service team. We've searched both direct and team inboxes for your emails and can not see any.

We would like to correct this situation and make sure you receive the help and support that you need. If you could please call our customer service on the following number it would be greatly appreciated, 0115 959 9544.

Rated 5 out of 5 stars

I've just completed my level 5…

I've just completed my level 5 Operations Management Apprenticeship with CT Skills ... I'm now just waiting on the outcome of my EPA. (eeekk!!)
I want to give a shout out to Sinead who picked up the very end of my course due to my previous Tutor leaving - not ideal for her at all as time was against us for a final deadline of completion. I referred to myself as the 'awkward Annie' as I was on the old assessment so appreciate it was confusing at times ... but Sinead persevered with me, reassured me and gave me lots of very useful hints and tips for the EPA. Thanks sooo much for your patience Sinead! You really helped me digest what was needed at an overwhelming time.

July 29, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look