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CT Skills Reviews 276

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 121 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, including quick response times. However, some customers reported issues with communication, mentioning that their assigned tutor did not answer emails, or that feedback was irrelevant and responses were not received. A few other people also felt that the support was inconsistent, with some experiencing a lack of work or being told what to put in a portfolio by someone without relevant experience.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Many reviewers highlight the supportive,... See more

User experience

Reviewers highlight positive aspects of user experience. Many customers praise the helpful and supportive... See more

Customer service

Consumers consistently report positive experiences with customer service, highlighting the exceptional... See more

Service

Reviewers mention positive feedback about service. Many customers praise the support received, highlighting... See more

Response time

Customers generally had positive experiences with response times. Many reviewers praised tutors for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have completed my Level 2 and undergoing my Level 3 as an Early Years Practitioner. I've had Lucy as my assessor, she is one of the best tutors I have come across. Lucy is super kind, supportive and... See more

Company replied

Rated 5 out of 5 stars

I have now completed two courses with CT Skills. Level 3 Counselling Skills and Level 2 Understanding Behaviour that Challenges. Janet Henderson has been my tutor for both and she is wonderful. I have... See more

Company replied

Rated 5 out of 5 stars

Fantastic learning material. Done several courses with them to date and just starting on another with them . My tutor Janet is awesome and very helpful when needed. She always has time to talk and hel... See more

Rated 5 out of 5 stars

I have recently completed my Level 3 Housing Property Management course and achieved a distinction. Jo Green was a big part of my success. She was very helpful, kind, and easy to talk to. She explaine... See more

Company replied


Company details

  1. Career and Education Provider
  2. Apprenticeship Center
  3. Recruitment Service

Written by the company

CT Skills is a trusted training and recruitment provider with over 25 years of experience supporting individuals and employers to achieve their learning and development goals. We deliver high quality apprenticeships, flexible online courses, and tailored recruitment services, helping people build successful careers while enabling businesses to develop skilled and motivated teams. Our apprenticeships combine practical, on the job training with nationally recognised qualifications in sectors such as Accountancy, Business Administration, Childcare, Customer Service, Education, Housing and Property, Human Resources, Management, Marketing, and Payroll. Learners gain valuable workplace experience while earning a wage, while employers benefit from structured training that strengthens their workforce and makes effective use of funding. We also offer a wide range of Online Courses in IT, Business, Health and Social Care, and Employability Skills. Designed to fit around work and personal commitments, these courses provide accessible opportunities to upskill, retrain, or gain new qualifications with dedicated support throughout the learning journey. In addition, our recruitment services connect employers with motivated, work ready candidates while helping individuals take their first steps into employment and get a strong start in their careers. From promoting vacancies to screening and matching applicants, we support long term success for both learners and businesses.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

276 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 2 out of 5 stars

Ok so I will start like this if your a…

Ok so I will start like this if your a parent who is working full time amongst other things then think long and hard about enrolling especially if it is being offered externally for free and in your own time as soon as you enroll you get a if you do not complete you will be charged £125.00 email and your hit with deadline emails shortly after that I don't know maybe that's just how it works it just seems to me it's only free when you do it in there time even though in some places it's being advertised as the polar opposite they were helpful on the phone when I organised an extension and explained how I felt it had been mis sold so to speak however I have been in hospital the past few weeks and have just recently returned home to find another email saying if no progress is made by the 31st of this month i will be in danger of being charged £125.00 or words to that effect so I will let you draw your own conclusions from that I can see by the other reviews they are obviously doing something right if you have 6 to 8 hrs a day spare there should not be a problem keeping in with there time frames if you don't carefully consider before committing and be under no illusions it's not free free is free end of

July 26, 2024
Unprompted review
CT Skills logo

Reply from CT Skills

Hi Gareth, I'm sorry to hear that you haven't had a positive experience with our free online courses.

We do have information on our website and within the enrolment process that there is a £125 cancellation fee if you enrol and fail to complete or withdraw early from the course. This fee is to cover administration costs. We do encourage everyone to carefully read the declaration on the enrolment form before enrolling.

We always look at offering extensions if you are unable to meet the set submission deadline. You can contact your Tutor or our customer service directly and they will be able to support you in completing your course. You can call them on 0115 959 9544 or by email shortcourses@ctskills.co.uk

Rated 5 out of 5 stars

Early years educator level 3

The apprenticeship has been an amazing experience and Donna Weston has been so supportive and provided me with lots of information and thorough support for all my units. CT have provided me with lots of information on afterwards career steps for my next steps and send me list of wellbeing and safeguarding posters to ensure i am fully supported and know who to turn to.

July 18, 2024
Unprompted review
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Reply from CT Skills

Hi Ella, thank you so much for your feedback - wonderful to read!

All the best in your career.

Rated 5 out of 5 stars

Wow where do I start…

Wow where do I start! I have loved working with ct skills and my Assessor Sam! She had made me feel so comfortable throughout my time with them, the support I’ve been given has been amazing and i honestly will miss my meetings with Sam every other month!!!x

July 17, 2024
Unprompted review
Rated 5 out of 5 stars

100% Recommend

Offered time and dedication to myself. Help me progress into completing my apprenticeship and studies. I would definitely recommend CT Skills to anyone who may be interested. Especially, Esther who spent time with myself, and gave me good confidence. I want to say a massive thank you to the team and the staff who have been part of me completing my studies, I really do appreciate the time and effort.

July 1, 2024
Unprompted review
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Reply from CT Skills

Hi Joshua, thank you for the fantastic feedback, it's always so great the read!

All the best in your career.

Rated 5 out of 5 stars

Level 3 Early Years Educator…

Doing my leve 3 Early Years Educator Diploma with CT Skills was great. Rachel always gave me the help that I need it. She provide all the resources so, that I could do the best work and she was always available to help. Her positive feedbacks encourage me to always do my best and improve my skills as an early years practitioner.
Thank you so much to make it possible.

Lucília

July 8, 2024
Unprompted review
Rated 5 out of 5 stars

Great experience,learned a lot

My tutor Rachel was amazing,she was always on hand when I needed help or advice. She was really quick to reply to my emails as well. She helped me a lot managing my expectations and helped me work out how to find time to study around my family.
The course itself was very helpful, I feel more confident talking to parents and generally more confident in doing what I'm doing. I also feel more inspired coming up with ideas educating the children. I'd do the course again if I could,no doubt.

July 8, 2024
Unprompted review
Rated 5 out of 5 stars

Just completed a Level 3 in Housing…

Just completed a Level 3 in Housing and property Management Apprenticeship. Jo was my assessor she was amazing, very supportive all the way through and was mindful of my dyslexia, also answered emails and phone calls quickly when need of help.

July 4, 2024
Unprompted review
Rated 5 out of 5 stars

Level 3 Housing Management

Just completed a Level 3 Housing Management Apprenticeship. Jo was my assessor she was amazing, very supportive all the way through. Was never any trouble when asking for help. Would highly recommend CT skills.

July 1, 2024
Unprompted review
Rated 5 out of 5 stars

Really good and positive experience

Really good and positive experience with Donna Weston at CTskills and have always felt supported. Questions were always answered and help was always given when needed. I have overall really enjoyed my experience and would recommend it to anyone!

June 19, 2024
Unprompted review
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Reply from CT Skills

Hi Elli,

Thank you for leaving such great feedback, it's great to know you had such a wonderful experience.

Best of luck in your career.

Rated 5 out of 5 stars

I have just completed a level 3 TA…

I have just completed a level 3 TA course. I can’t praise Sam enough for her help throughout this course. After falling pregnant during my apprenticeship, Sam was very flexible and helped me to get my qualification in time for my maternity leave. She has been fantastic from start to finish.
Thank you.

June 18, 2024
Unprompted review
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Reply from CT Skills

Hi Leah,

Thank you for the wonderful feedback, it's great to know that you got the support that you needed.

Best of luck in your career.

Rated 5 out of 5 stars

Studying a short course in Data…

Studying a short course in Data Security and the Data Protection act, my tutor is Janet Henderson and I'm really impressed with the course. Over my 35 year career in IT I've taken dozens of courses and this one is excellent. Janet's feedback on my submitted assignments came back within just a few hours, fantastic response and great help. I would highly recommend this course and tutor for exceeding my expectations, thank you!

June 18, 2024
Unprompted review
CT Skills logo

Reply from CT Skills

Hi Bercilak,

What wonderful feedback, thank you! It's so great to know how highly you rate the course and Janet.

Best of luck in your career.

Rated 5 out of 5 stars

I have recently completed my Teaching…

I have recently completed my Teaching assistant level 3 qualification, I received so much help and support from CT skills. i needed to complete my maths functional skills, I attended maths works shops with Jayne Calver and 1-1 sessions with my assessor Sam Shipston, I received so much support and encouragement from her I feel she went above and beyond to help me succeed.

June 13, 2024
Unprompted review
CT Skills logo

Reply from CT Skills

Hi Laura, it's so great to know that you received the exact support you needed!

Best of luck in your career.

Rated 5 out of 5 stars

Level 3 Early Years Educator apprenticeship

I have been doing my Level 3 Early Educator apprenticeship with Lucy Caughtry. She has been a massive help, and has supported me throughout. She has always given me her full support and time and helped me the best she can whenever i’ve needed it. I’ve had a l great experience.

June 13, 2024
Unprompted review
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Reply from CT Skills

Hi Faye, thank you for your feedback - it's lovely to read such a great review.

Best of luck in your career.

Rated 4 out of 5 stars

Donna was really helpful when I needed…

Donna Weston was really helpful when I needed support and gave me a clear understanding of my work and how I needed to present it.

June 12, 2024
Unprompted review
CT Skills logo

Reply from CT Skills

Hi Eve, thank you for the feedback, its appreciated.

Best of luck in your career.

Rated 5 out of 5 stars

Level 5 Leaderships with Lucy Caughtry

I have been completing my Level 5 Leaderships with Lucy Caughtry and I can't put into words how amazing she has been throughout completing my course. Lucy has really helped and supported me to the best of her ability she gave me a lot of her time, always offered reassurance and guided me throughout. I really don't know how I would of done this course without the help of Lucy.

June 12, 2024
Unprompted review
Rated 5 out of 5 stars

Great

Very helpful and informative and always making sure you know what you are doing, where you are up to and also putting your wellbeing first.

May 16, 2024
Unprompted review
Rated 5 out of 5 stars

I want to say a huge thank you to Sam…

I want to say a huge thank you to Sam Shipston. During my apprenticeship experience I felt so much support from Sam, if i had any issue or any question I feel more than comfortable to go to her for help. During some tough times through my apprenticeship Sam made me feel like I could do this and helped me push through to be in the position I am now. I would recommend CT Skills and Sam Shipston to anyone beginning their apprenticeship journey.

June 3, 2024
Unprompted review
CT Skills logo

Reply from CT Skills

Hi Cerise, thank you for your feedback, it's wonderful to hear!

Best of luck in your career.

Rated 1 out of 5 stars

Lesley was very rude

Lesley was very rude, need to sort her attitude out.

May 11, 2024
Unprompted review
CT Skills logo

Reply from CT Skills

Morning Dave, I'm sorry to hear you haven't had a good experience with us. I'm going to send you a request for more information if you could please let us know what has happened. Or alternatively if you could email info@ctskills.co.uk I could contact you to discuss.

Rated 5 out of 5 stars

L3 Teaching Assistant

My assessor, Sam Shipston, has been brilliant. Very supportive and gave me great feedback which helped me see which of the apprenticeship criteria I was meeting with every piece of coursework. I would definitely recommend to anyone looking to complete an apprenticeship!

March 22, 2024
Unprompted review
Rated 5 out of 5 stars

I have never felt more supported with…

I have never felt more supported with an apprenticeship company! After going with an apprenticeship company in my last role, I felt lost. I felt reassured as soon as I stepped on a call with Jo Pickard. Throughout the entire course she has been there every second to support me. After some pushbacks on my end, she made me feel as though I could complete this course and I couldnt be happier!

May 14, 2024
Unprompted review
CT Skills logo

Reply from CT Skills

Hi Tia, thank you for leaving such a great review, it's so wonderful to hear!

We'll pass this to Jo :-)

Best of luck in your career.

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