Biggest load of crap I have ever bought. Trusted Thermomix but this company must be a scam. Blade has a central plastic piece that breaks first use. Contacted them but they said no warranty as I bough... See more
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Products came very quickly, in perfect order inside slightly sqashed boxes, fragile labels on post pack too. Instructions leaflet for free spinsplat was not in English, however pictorially worked it o... See more
Company replied
So pleased to receive my utensil for scooping out food from Thermomix bowl. It’s made of very strong material and is easy to use, ensuring food is removed safely. No more tricky manoeuvres with wea... See more
Company replied
The great thing about the thermo is that it caters to all my food intolerance and more. It's even got my husband and kids making meals, and I don't buy shop brought biscuits, cakes, and muffins. Eve... See more
Company replied
Company details
Written by the company
At Culinary Family, we offer you premium kitchen accessories for exceptional family moments !
Contact info
Australia
- culinary-family.com
3.9
Great
205 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I love this gadget
I love this gadget - it has literally changed my life! It is quick, easy to assemble, very effective and so easy to clean. I used to say that I used my Thermie at least once per day - with the smart slicer - it has now changed to twice daily!! I missed out on the "offical" one but I actually am very happy that I did now - thanks team - great job!!
November 30, 2023
Unprompted review
Reply from Culinary Family
Dear Alexandra,
We're thrilled to hear how much you love your SmartSlicer® and how it has made such a positive impact on your daily cooking routine !
We're all about making life in the kitchen easier and more efficient, and it's fantastic to know that our product has achieved just that for you.
Thank you for choosing our Smart Slicer, and we appreciate your kind words about our team.
If you ever have any questions or need assistance with anything else, please don't hesitate to reach out.
Happy cooking !
Culinary Family
Reply from Culinary Family
Dear Mandy,
Thank you for your kind words! We're delighted to hear that you found our product to work as expected and that you appreciated our customer service.
Your satisfaction is our top priority, and we're here to assist you with any questions or concerns you may have in the future.
Warm regards,
Culinary Family
smartslicer for TM6
They sent 2 smartslicers. 1 had broken part the other was faulty and didn’t slice/grate just mushed everything into a pulp. Contacted Culinary-family who have informed me that I’ve put the equipment together wrongly (no instructions with products) I’ve not reversed or set the right settings- I have. I need to video the equipment to see what the problem is- but I need to return unused. 🤷🏻♀️ I have asked for returns label but I have to pay for the return and now they’ve said I can’t return as it’s at a promotional price so is not refundable and that they will send new parts. Totally unacceptable the products are not well made. The products are not fit for purpose. I’ve now contacted my bank to dispute the transaction but I have 2 smartslicers which are useless broken and a company who are unreasonable. They also say that they are not affiliated with Thermomix
You have only decided to refund me as I informed my bank and told you I’d write a bad review. Until this time you’ve refused to let me send these goods back, you said I’d purchased them at a promotional price so I couldn’t get them refunded or returned. So my 1 star review stays as is! Be careful if you buy anything off these people they change their policies to suit!
November 29, 2023
Unprompted review
Reply from Culinary Family
Hi Sue, our support team has informed us of your case.
Giving us one star for our first review on Trustpilot is very hard on the service we offered you. As soon as you told us that you couldn't use the SmartSlicer, our team did everything possible to help you in a win-win situation.
You didn't agree to play the game with us, so we gave you a 100% refund (you and your bank don't have to do anything, your money will automatically arrive in your account).
You were able to keep the products free of charge without having to return them and you had a team on hand to help you use our products.
Note also that we sent you new spare parts free of charge so that you can use the SmartSlicer perfectly.
All our customers are satisfied with the quality and have been able to use the SmartSlicer on their TM5 and TM6 without the user guide, even though it is available 24/7 on our website.
We are disappointed with your review as the service we have provided deserves 5 stars.
Yours faithfully
Culinary Family.
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