Biggest load of crap I have ever bought. Trusted Thermomix but this company must be a scam. Blade has a central plastic piece that breaks first use. Contacted them but they said no warranty as I bough... See more
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Products came very quickly, in perfect order inside slightly sqashed boxes, fragile labels on post pack too. Instructions leaflet for free spinsplat was not in English, however pictorially worked it o... See more
Company replied
So pleased to receive my utensil for scooping out food from Thermomix bowl. It’s made of very strong material and is easy to use, ensuring food is removed safely. No more tricky manoeuvres with wea... See more
Company replied
The great thing about the thermo is that it caters to all my food intolerance and more. It's even got my husband and kids making meals, and I don't buy shop brought biscuits, cakes, and muffins. Eve... See more
Company replied
Company details
Written by the company
At Culinary Family, we offer you premium kitchen accessories for exceptional family moments !
Contact info
Australia
- culinary-family.com
3.9
Great
205 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Positive experience with Culinary Family
The products are super useful and other people's positive reviews have given me confidence to place orders with Culinary Family. Thank you!
February 4, 2024
Unprompted review
Reply from Culinary Family
Dear Francis Voon,
We're thrilled to hear that the positive reviews from our community have inspired confidence in your decision to place orders with Culinary Family. It's great to know that you find our products super useful!
Our aim is always to provide high-quality, innovative kitchen tools that make cooking more enjoyable and efficient. Hearing that our customers' experiences have helped guide your choices means a lot to us and reinforces our commitment to excellence.
Thank you for choosing to be a part of the Culinary Family. If you have any questions, need recipes, or tips to get the most out of your new kitchen tools, we're here for you. We hope our products continue to exceed your expectations.
Warm regards,
The Culinary Family Team
I recently ordered the slicer and it’s…
I recently ordered the slicer and it’s saving time in my kitchen everyday. It’s sped up my salad and stir fry meals and I’ve started slicing cucumbers and pickling them. Easy to use and integrates seamlessly with the TM6.
January 31, 2024
Unprompted review
Reply from Culinary Family
Dear Virginia Mitchell,
It's wonderful to hear that the slicer has become such a time-saver in your kitchen! We're thrilled to know it's making your salad and stir-fry preparation quicker and that you've ventured into pickling cucumbers as well. Our goal is to create products that not only enhance the functionality of the TM6 but also integrate seamlessly into your cooking routine, making each task easier and more enjoyable.
Your innovative use of the slicer is exactly what we hope for when designing our kitchen tools. If you're looking for more recipe ideas or ways to make the most out of your slicer, feel free to reach out to us. We love hearing from our customers and are here to support your culinary adventures.
Thank you for choosing our slicer, and happy cooking!
Best regards,
The Culinary Family Team
Exciting delivery!
The product arrived in very secure and well protected packaging. i sent a query to Culinary Family and received a prompt response. I am very pleased with the quality of the cutter/grater - it performs as expected. I love the way it grated cheddar cheese - much better result that in the Thermo Jug. I also sliced fennel, cucumber, celery and green apple for a salad - too easy!
February 2, 2024
Unprompted review
Reply from Culinary Family
Dear Juniper,
Thank you for taking the time to share your positive experience with our product and the Culinary Family team. We're delighted to hear that your cutter/grater arrived safely and that you're pleased with its performance, especially with how it grates cheddar cheese and slices various ingredients for your salads. Ensuring our products are securely packaged and that we provide prompt responses to queries is a top priority for us.
Your satisfaction and enjoyment using our kitchen tools are what we strive for. It sounds like you're making the most out of your cutter/grater, creating delicious meals with ease. If you ever need more recipes or tips, or if you have further questions, please don't hesitate to reach out.
Happy cooking!
Best regards,
The Culinary Family Team
To my surprise the slicer and grater…
To my surprise the slicer and grater arrived really quickly. I was a little skeptical as the marketing was on Instagram and I couldn't find any other customers or people who I am following following or working with the 'Culinary Family'.
February 1, 2024
Unprompted review
Reply from Culinary Family
Dear Julie Grove,
We're thrilled to hear that your slicer and grater arrived quicker than expected and that we could pleasantly surprise you! We understand the skepticism that can come with discovering new products through social media platforms like Instagram, especially in the absence of familiar endorsements.
Our aim is to provide not only quality kitchen tools but also a level of service that reassures our customers of their decision to trust us. We hope that our products will continue to exceed your expectations and become an essential part of your kitchen.
If you have any questions, need recipes, or tips on how to get the most out of your new kitchen tools, we're here for you. Welcome to the Culinary Family!
Best regards,
The Culinary Family Team
Great support
Revived my items and they were great quality - would highly recommended
January 4, 2024
Unprompted review
Reply from Culinary Family
Dear Natalie,
Thank you so much for your positive feedback! We're delighted to hear that you were pleased with the quality of the items you received. Our team works hard to ensure that every product meets our high standards, and it's rewarding to know when we've succeeded.
Your recommendation means a lot to us, and we're grateful for your support. If there's anything else we can do to enhance your experience, please don't hesitate to reach out.
Warm regards,
The Culinary Family Team
Unichop
I recently purchased the “Unichop” from the Culinary Family. It has made my Thermomix even better by chopping ingredients at the bottom of the bowl instead of them ending up all over the place. It’s neater, more economical and much easier to clean.
February 3, 2024
Unprompted review
Reply from Culinary Family
Dear Gail,
Thank you for sharing your wonderful experience with the Unichop from the Culinary Family! We're thrilled to hear how it has improved your Thermomix usage by ensuring a neater chopping process and reducing mess. It's great to know that it has also made cleaning easier for you.
We always strive to enhance our customers' culinary adventures with our products, and your feedback is invaluable to us. Should you need any more tips or have any questions, we're here for you.
Happy cooking!
Best regards,
The Culinary Family Team
Bought some accessories for my TM6 and…
Bought some accessories for my TM6 and they make using it better and more succinct. The uni chop especially saving time and cleaning!
January 31, 2024
Unprompted review
Reply from Culinary Family
Dear Rachel Marie,
Thank you for your positive feedback on the accessories you purchased for your TM6. We are delighted to hear that they have enhanced your experience with your TM6, making it more efficient and enjoyable to use.
It's particularly great to know that the uni chop has been a standout accessory for you, saving you time and making cleaning more manageable. Our goal is always to provide products that not only complement our main appliances but also add significant value to your cooking routine.
Your satisfaction is very important to us, and hearing that our accessories have met your expectations is truly rewarding. If you have any further feedback, questions, or need assistance with any of our products, please feel free to reach out. We're here to help and ensure that you get the most out of your culinary experiences.
Thank you once again for choosing our accessories for your TM6. We look forward to continuing to serve your kitchen needs.
Best regards,
Culinary Family Customer Service Team
The great thing about the thermo is…
The great thing about the thermo is that it caters to all my food intolerance and more. It's even got my husband and kids making meals, and I don't buy shop brought biscuits, cakes, and muffins. Even with the meals, we now enjoy a whole range of recipes from different cultures, after 2 years of having a TM5 I did purchase a TM6 to join my kitchen counter and I am looking at purchasing a third to join the counter and start taking it away more on our holidays.
I'm an enthusiastic and creative cooker and I love to creat meals, deserts and more. I even make my washing machine powder aswell. It's so versatile.
January 30, 2024
Unprompted review
Reply from Culinary Family
Dear Julia,
We are thrilled to hear about your fantastic experience with the thermo products! It's wonderful to know how they cater to your food intolerances and have even inspired your husband and kids to participate in meal-making. The fact that you've stopped buying store-bought biscuits, cakes, and muffins and are enjoying a diverse range of recipes from various cultures is truly impressive.
Your journey from the TM5 to the TM6 and now considering a third for your holidays showcases your enthusiasm and creativity in cooking. It's amazing to see how our products have not only enhanced your culinary adventures but also inspired you to create meals, desserts, and even your own washing machine powder! Your story is a testament to the versatility of the thermo products.
Thank you so much for sharing your experiences and passion for cooking. If there's anything we can do to support your culinary journey further, please let us know. We look forward to hearing more about your creative endeavors in the kitchen.
Best regards,
Culinary Family Customer Service Team
Overall great experience! Life changing accessories
The ordering process was easy, the items were shipped in a timely manner, all items received were in good condition and worked perfectly. The accessories have saved us so much time in the kitchen!
November 23, 2023
Unprompted review
Reply from Culinary Family
Dear Rochelle Cotte,
Thank you very much for your positive review of our ordering process and the quality of our products. We're delighted to hear that everything arrived in good condition, worked perfectly, and most importantly, that our accessories have significantly saved you time in the kitchen.
It's always rewarding to hear from satisfied customers, and your feedback is a testament to our team's commitment to providing quality products and efficient service. We hope our products continue to enhance your culinary experiences.
If there's anything else we can do to assist you, or if you have any suggestions, please feel free to reach out. We value your feedback and look forward to serving you again in the future.
Best regards,
Culinary Family Customer Service Team
Ordered on 13/01/24
Ordered on 13/01/24. Paid but never received a confirmation email. No product in the mail. No response to my email enquiry.. heartbroken because I was so excited about the product…
January 13, 2024
Unprompted review
Reply from Culinary Family
Dear Anelle van den Heever,
Thank you for reaching out to us with your concerns regarding your order placed on January 13, 2024. We are deeply sorry to hear that you did not receive a confirmation email and that the product has not arrived as expected. We understand your disappointment, especially given your excitement about our product.
To address this issue as swiftly as possible, we kindly ask you to contact us at contact@culinary-family.info with the necessary details of your order. This will enable us to act quickly and assist you effectively.
Once we have your order details, we will be able to either process a refund or send you a brand new product free of charge. As an apology for this inconvenience, we will also include a small surprise in your package.
Additionally, it's possible that your package was delivered to a pick-up point and you were not notified, particularly if the confirmation email was directed to your spam folder. We suggest checking your spam folder for any missed communications.
Your prompt contact is crucial for us to resolve this issue. We are committed to rectifying this situation to your satisfaction as quickly as possible.
Thank you for your understanding and patience. We look forward to hearing from you.
Sincerely,
Culinary Family Customer Service Team
After terrible service
After terrible service. I was asked to leave feedback. So here it is. Do NOT buy from this company. Shoddy product and really bad service. Thanks for the link to leave feedback. That is the only positive!!
January 18, 2024
Unprompted review
Reply from Culinary Family
Dear Vicky Bevilaqua,
We sincerely apologize for the disappointing experience you've had with our service and product. We understand how frustrating this must have been for you, and we deeply regret any inconvenience caused.
We recently encountered issues with our online chat service, which unfortunately impacted our ability to provide timely and effective support. We are working diligently to resolve these issues and improve our customer service.
Regarding the product, if you have encountered any problems or defects, please know that we are committed to ensuring your satisfaction. We would like to offer you a free replacement of the product, ensuring that you receive an item that meets our quality standards. Your satisfaction with our products is of utmost importance to us.
Please contact us at your earliest convenience with details of any issues you have faced, and we will arrange for the shipment of a new product to you immediately.
Again, we apologize for your negative experience and are here to rectify the situation. Thank you for bringing this to our attention.
Best regards,
Culinary Family Customer Service Team
I ordered 2
I ordered 2, received 2, they did come with no instructions so I googled and easily worked it out, the feeding tube is a little small so you just have to cut potatoes to fit, I love it, it works very well.
December 14, 2023
Unprompted review
Reply from Culinary Family
Dear Karen McComasky,
Thank you for your order and for taking the time to share your experience with our product. We are delighted to hear that you love the slicers and that they are working well for you.
We apologize for the oversight regarding the missing instructions in your package. We understand how essential clear guidance is for the optimal use of our products. To remedy this, we would be more than happy to send you the instructions via email. This way, you can have easy access to all the information needed to make the most out of your slicers.
Please let us know if you would like us to send the instructions to your email address. Your satisfaction is our top priority, and we want to ensure that you have all the resources for a pleasant and efficient experience with our product.
Thank you once again for your feedback and for being a valued customer. If there is anything else we can assist you with, please don't hesitate to reach out.
Best regards,
Culinary Family Customer Service Team
Had to email the company to receive the user guide.
I received the slicer but was disappointed it did not come with instruction. Because it is a slicing machine, I feel this was crucial. After emailing the company, they promptly replied with the user guide attached.
January 12, 2024
Unprompted review
Reply from Culinary Family
Dear Rachel,
Thank you for your feedback regarding your experience with our slicer. We appreciate you taking the time to reach out to us for the user guide. We understand the importance of having clear instructions, especially for a slicing machine, and we apologize for any inconvenience caused by this oversight.
We are glad to hear that our team was able to promptly respond to your email and provide you with the necessary user guide. Your satisfaction is important to us, and we are here to ensure that you have all the information and support you need to enjoy our product to its fullest.
If there's anything more we can assist you with or if you have any further suggestions, please don't hesitate to contact us. We value your input as it helps us improve our service and customer experience.
Best regards,
Culinary Family Customer Service Team
Received my smart slicer and mat and…
Received my smart slicer and mat and can’t wait to get into it. I don’t generally eat flour or sugar so I rely on all the help I can get to make foods taste nice.
January 12, 2024
Unprompted review
Reply from Culinary Family
Dear Sylvia Stuart,
We are so pleased to hear that you have received your Smart Slicer and mat !
It's great to know that you're excited to start using them. Understanding your dietary preferences, we're glad that our product will be a helpful tool in your kitchen to enhance the flavors and enjoyment of your meals without relying on flour or sugar.
Your enthusiasm and anticipation are exactly what we strive for when creating our products. We hope the Smart Slicer makes your culinary adventures even more enjoyable and convenient.
If you have any questions, need tips, or want to share your experiences once you start using it, please feel free to reach out to us. We're always here to support and celebrate your journey in making delicious, healthy foods.
Best regards,
Culinay Family Customer Service Team
The Smart slicer is a quality product…
The Smart slicer is a quality product that works perfectly. So easy to use and clean.
Grates cheese perfectly and in seconds
I have sliced red radish, celery, carrots, potatoes! They turned out perfect!!
December 29, 2023
Unprompted review
Reply from Culinary Family
Dear Joanne Steller,
We are thrilled to hear that you are enjoying your experience with the Smart Slicer !
It's wonderful to know that the product has met your expectations in terms of ease of use, cleanliness, and its ability to perfectly grate cheese and slice various vegetables like radish, celery, carrots, and potatoes.
Your satisfaction with our product means a lot to us. We always strive to deliver quality products that enhance our customers' culinary experiences. Thank you for taking the time to share your positive feedback.
If you have any more insights, tips, or if there's anything else we can assist you with, please don't hesitate to reach out.
Best regards,
Culinary Family Customer Service Team
inexistent customer care
I received the slicer. No instructions. Does not seem to have 4 different options. Customer care is inexistent. I had trouble with the delivery. Sent 4 emails and never received a reply. I will not recommend buying from them.
January 10, 2024
Unprompted review
Reply from Culinary Family
Dear Marzia Mattioli,
Thank you for sharing your concerns regarding your experience with our slicer and our customer service. We deeply apologize for any inconvenience you have faced.
We want to inform you that the end-of-year period was exceptionally challenging for us, as we experienced an unprecedented influx of customers. This unfortunately impacted our response times, and we are truly sorry that we were unable to provide the timely assistance you deserved.
To address the issue of the missing instructions, we invite you to request the user guide by emailing us. Please send your request to our dedicated support email, and we will promptly send you a detailed user guide in PDF format.
We are committed to improving our customer service and ensuring that your concerns are addressed. Your satisfaction is very important to us, and we hope to resolve your issues swiftly.
Thank you for your understanding and patience. We look forward to serving you better in the future.
Best regards,
Culinary Family Customer Service Team
CULINARY FAMILY SMART SLICER
Received my slicer the other day, no instructions and the blade does not flip, reverse, so that you can do fine and think. Tried to Google how to use and video only showed thick slice. Tried to grate carrot and was a mush on top of blade. I contacted them several times and been totally ignored. Wouldn’t recommend them to purchase from. Especially since Alyce Alexander and Vorwerk are the same price. I’ll give them a day to respond then I’m off to the bank to dispute the transaction.
January 5, 2024
Unprompted review
Reply from Culinary Family
Dear Valued Customer,
Thank you for bringing this issue to our attention. We sincerely apologize for any inconvenience you've experienced with our slicer and for not receiving the attention you deserve from our support team.
Please know that if your product is damaged, we are committed to providing a brand new replacement at no cost, just like we do for all our customers. Your satisfaction is our top priority.
Regarding the missing user guide, we understand how important clear instructions are for the optimal use of our products. To rectify this, please contact us at contact@culinary-family.info, and we will promptly send you the user guide in PDF format.
We appreciate your patience and are dedicated to resolving these issues to your satisfaction. Please reach out to us at your earliest convenience so we can ensure a swift and satisfactory resolution.
Best regards,
The Culinary Family Customer Service Team
I have the slicer for the thermomix
I have the slicer for the thermomix. It’s cheaply made, comes with only 1 disk so you cannot adjust thickness, the feeding tube is small so no slicing of potatoes. They took a great idea and ruined it.
December 24, 2023
Unprompted review
Reply from Culinary Family
Dear Veronica Young,
Thank you for sharing your feedback regarding the SmartSlicer for the Thermomix. We understand your concerns about its construction and versatility.
We'd like to inform you that the slicer does offer options for both slicing and grating. This can be achieved by simply flipping the reversible disc provided. Additionally, for finer slicing, you can increase the speed of your Thermomix to speed 4. This adjustment should enhance the functionality and give you the desired results.
We hope this information improves your experience with our product. If you have any more questions or need further assistance, please feel free to reach out.
Best regards.
Never received my order
Never received my order. According to them my address was wrong even though it was right on the conformation email.
I sent several emails with little response at first. Not sure if it was just busy due to being over the Christmas period.
I finally got a response and am getting a refund.
October 12, 2023
Unprompted review
Reply from Culinary Family
Hello Erin,
We've just checked with the after-sales service. Remember that you gave the wrong delivery address.
The parcel has therefore been returned to our warehouses and your new parcel is on its way as planned.
We've also added a surprise to your parcel.
Best regards.
You need this product.
Great product I have now bought another slicer for my daughter in law for Xmas. It works wonderfully just need to go slow first time to get used to it. I also bought two scrapers best design yet plus they don’t get torn by the blades. Thermomix are out of stock of the slicers this product is exactly the same much cheaper and does the job. Highly recommended great customer service too!
November 16, 2023
Unprompted review
Reply from Culinary Family
Dear Sue,
Thank you for taking the time to share your feedback with us !
We truly appreciate your positive review and your recommendation.
We're delighted to hear that you find our slicer and scrapers to be great additions to your kitchen. It's wonderful to know that you've had a positive experience with our product and our customer service.
If you have any questions or need assistance with anything in the future, please don't hesitate to reach out. We're here to help !
Wishing you a fantastic holiday season, and we hope your daughter-in-law enjoys her slicer as much as you do !
Best regards,
Culinary Family
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