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Rated 5 out of 5 stars

Having rented our house out for five years with a new carpet, we paid for the silver service plan as there were many stains and foot fall marks. Our cleaner Tariq was punctual, very thorough, down on... See more

Rated 5 out of 5 stars

Very nice company, prompt replies to the emails, no hidden costs, no trying to sell unwanted extras. The guys, who cleaned the flat, arrived on time, did everything from the checklist, were friendly a... See more

Company replied

Rated 5 out of 5 stars

Fantastic service from start to finish. They managed to fit me in with just two day's notice and they did the full end of tenancy clean with carpets, kitchen appliances, and bathroom left spotless. Th... See more

Company replied

Rated 5 out of 5 stars

I recently had a visit from Tariq & Anne who came to do a deep clean on my house. What a wonderful experience they were both very professional, friendly & made me feel very comfortable. The clean its... See more

Company details

  1. Carpet Cleaning Service
  2. Cleaning Service
  3. Commercial Cleaning Service
  4. House Cleaning Service

Written by the company

We're a friendly, professional, and family run carpet cleaning and deep cleaning company making homes and offices sparkles across South West London and Surrey. We provide a complete range of professional cleaning services for the home and for the office. Whether you are a homeowner, tenant, landlord, or business, we have the cleaning service for you. We can clean just about everything, including homes, flats, offices, shops, lofts, sheds, garages, basements, and much more Our family, businesses, and services are trusted by customers and we help to support local and national good causes. Cullens Cleaning is part of Cullens Services Limited, a registered company in England and Wales, no. 10984086.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

83 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Carpet cleaning following rental of our property

Having rented our house out for five years with a new carpet, we paid for the silver service plan as there were many stains and foot fall marks. Our cleaner Tariq was punctual, very thorough, down on his hands and knees cleaning individual stains plus the carpet cleaning machine. He also offered some good advice. We are very pleased with the results

April 27, 2026
Unprompted review
Rated 1 out of 5 stars

Not a great experience

I booked them to clean some rugs, only to be told that they do not clean rugs. I dont know any carpet company that cannot clean a rug. This person arrived with a small 'henry' cleaner. Was promised a refund but that did not materialise either. Booked the job with another company who did a great job.

November 24, 2025
Unprompted review
Cullens Cleaning logo

Reply from Cullens Cleaning

Thank you for taking the time to leave a review. We’re sorry to hear you feel dissatisfied and would like to clarify the circumstances for accuracy and transparency.

Your booking was made via our online quote system for a lounge carpet, not for rug cleaning. As clearly stated on our website and within our terms and conditions, we do not offer rug cleaning services, as rugs require specialist off-site washing and controlled drying to prevent issues such as mould, browning, or dye bleeding. These terms were agreed to at the time of booking, and a 50% non-refundable deposit was paid accordingly.

Upon arrival, it became apparent that the item presented was a rug rather than a fitted carpet. This was explained immediately. Although we were entitled under our terms to charge the full booking amount, we chose not to do so as a gesture of goodwill.

Regarding our equipment, we follow a professional, industry-standard process which includes thorough vacuuming, targeted stain treatment, and deep cleaning using Prochem professional carpet cleaning machinery. The vacuum used is a commercial-grade unit designed specifically for effective pre-cleaning.

As outlined in our booking terms, the deposit paid was non-refundable. As the service could not proceed due to the item being a rug rather than a fitted carpet, no further charge was taken on the day.

We always aim to be clear, fair, and professional, and we regret that this experience did not meet your expectations.

Rated 5 out of 5 stars

Excellent Service From Start to Finish

Easy to book, good communications, punctual, great advice and an excellent job

August 11, 2025
Unprompted review
Cullens Cleaning logo

Reply from Cullens Cleaning

Thank you so much for your lovely review — we really appreciate it.

As a small, local family-run business, feedback like this means the world to us. Thanks for choosing us!

Rated 5 out of 5 stars

I was fabulous service!so grateful for my end of tenancy…

I was so grateful for my end of tenancy cleaning from Cullens Cleaning.The really did make a silk purse out of a sows ear.Lovely people did exactly what they said they would.Another worry off my mind.Would always use them again!

August 7, 2025
Unprompted review
Cullens Cleaning logo

Reply from Cullens Cleaning

Thanks so much for the great review!

We’re a small family-run cleaning company, so your support truly means a lot. Really glad you were happy with our service 😊

Rated 5 out of 5 stars

Very pleased

Our oven was covered in grease and grime, but they made it look like new. The cupboard doors were greasy, but are now respectable. The sink was covered in limescale, but is now bright and shiny. Very hardworking, very good-humoured. Very pleased. Thank you.

June 2, 2025
Unprompted review
Cullens Cleaning logo

Reply from Cullens Cleaning

Really appreciate you taking the time to leave us such a kind review.

We’re a local, family-run business and feedback like this helps us more than you know. Thanks again!

Rated 5 out of 5 stars

Efficient and excellent service.

Efficient and excellent service.

May 24, 2025
Unprompted review
Cullens Cleaning logo

Reply from Cullens Cleaning

Thank you so much for your lovely review — we really appreciate it.

As a small, local family-run business, feedback like this means the world to us. Thanks for choosing us!

Rated 5 out of 5 stars

Friendly and professional service

Very happy with the service received from booking through to the end result. The work undertaken was to a high standard and very thorough. Great customer service and communication with helpful updates and advice.

April 22, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great communication and very reliable service.

April 7, 2025
Unprompted review
Cullens Cleaning logo

Reply from Cullens Cleaning

Thanks so much for the great review!

We’re a small family-run cleaning company, so your support truly means a lot. Really glad you were happy with our service 😊

Rated 5 out of 5 stars

Always very pleased with them

Always very pleased with them! They do a thorough job and are friendly and efficient - no complaints.

March 15, 2025
Unprompted review
Cullens Cleaning logo

Reply from Cullens Cleaning

Thank you so much for your lovely review — we really appreciate it.

As a small, local family-run business, feedback like this means the world to us. Thanks for choosing us!

Rated 5 out of 5 stars

Excellent

Excellent, friendly service - just what was required to clean our Mum's carpets! Very efficient and thoroughly recommended.

March 7, 2025
Unprompted review
Cullens Cleaning logo

Reply from Cullens Cleaning

Thanks so much for the great review!

We’re a small family-run cleaning company, so your support truly means a lot. Really glad you were happy with our service 😊

Rated 5 out of 5 stars

Brilliant service!

I have been so impressed and so pleased with the wonderful service we received from Cullens. From quote to completion of the job they were friendly and efficient. Very reasonably priced and very friendly and helpful. Thank you

March 7, 2025
Unprompted review
Cullens Cleaning logo

Reply from Cullens Cleaning

Really appreciate you taking the time to leave us such a kind review.

We’re a local, family-run business and feedback like this helps us more than you know. Thanks again!

Rated 5 out of 5 stars

Brilliant service, property immaculate!!

This is our second deep clean by Cullens. Excellent work, especially as they work around my dad who has dementia and put everything back in place when completed. Can't speak highly enough of Madeline and the team

February 21, 2025
Unprompted review
Cullens Cleaning logo

Reply from Cullens Cleaning

Thanks so much for the great review!

We’re a small family-run cleaning company, so your support truly means a lot. Really glad you were happy with our service 😊

Rated 5 out of 5 stars

Pre sale clean

Completed a pre-sale clean of flat with particular emphasis on very grubby kitchen area. Team picked up key from estate agents and did a great job, leaving place sparkling.

January 31, 2025
Unprompted review
Cullens Cleaning logo

Reply from Cullens Cleaning

Really appreciate you taking the time to leave us such a kind review.

We’re a local, family-run business and feedback like this helps us more than you know. Thanks again!

Rated 5 out of 5 stars

Great end of tenancy cleaning service

Using them for a second time for end of tenancy cleaning. Great service, especially the carpets refresh, no complains from landlords. Madeline was very helpful and accommodating of an additional request we made on the day. Very happy, and will use them again

January 6, 2025
Unprompted review
Cullens Cleaning logo

Reply from Cullens Cleaning

Thanks so much for the great review!

We’re a small family-run cleaning company, so your support truly means a lot. Really glad you were happy with our service 😊

Rated 3 out of 5 stars

Cullens Cleaning provides polite and…

Cullens Cleaning provides polite and professional customer service and is easy to work with. They were punctual and accommodating when it came to extra requests. However, the quality of cleaning was inconsistent; some areas were left with stains and mould, and certain spots were not cleaned thoroughly. Despite providing helpful cleaning advice, there were issues with thoroughness. Overall, the service was mixed, leading to an average experience.

November 12, 2024
Unprompted review
Cullens Cleaning logo

Reply from Cullens Cleaning

Please remove as we never carried out a clean for you

Rated 5 out of 5 stars

Cullens Cleaning services are highly…

Cullens Cleaning services are highly professional, efficient and fairly priced!

October 22, 2024
Unprompted review
Cullens Cleaning logo

Reply from Cullens Cleaning

Thanks so much for the great review!

We’re a small family-run cleaning company, so your support truly means a lot. Really glad you were happy with our service 😊

Rated 3 out of 5 stars

Generally great with one lingering issue

Really great and polite customer service in the run up and after the clean. I live abroad, so got a comprehensive photo-update of pre- and post-clean.

Only issue that came up was that residual water reacted with some cleaning products to give strange rust spotting on the kitchen sink area and metal hob cooker, which seems to have resolved itself apart from some heavy staining on the hob. Cullens gave some good tips for cleaning it off if it remains.

October 9, 2024
Unprompted review
Cullens Cleaning logo

Reply from Cullens Cleaning

Sorry there was an issue , as mentioned we do not know how this could have happened

Glad you were happy with the overall service
Thank you

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