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Rated 5 out of 5 stars

Having rented our house out for five years with a new carpet, we paid for the silver service plan as there were many stains and foot fall marks. Our cleaner Tariq was punctual, very thorough, down on... See more

Rated 5 out of 5 stars

Very nice company, prompt replies to the emails, no hidden costs, no trying to sell unwanted extras. The guys, who cleaned the flat, arrived on time, did everything from the checklist, were friendly a... See more

Company replied

Rated 5 out of 5 stars

Fantastic service from start to finish. They managed to fit me in with just two day's notice and they did the full end of tenancy clean with carpets, kitchen appliances, and bathroom left spotless. Th... See more

Company replied

Rated 5 out of 5 stars

I recently had a visit from Tariq & Anne who came to do a deep clean on my house. What a wonderful experience they were both very professional, friendly & made me feel very comfortable. The clean its... See more

Company details

  1. Carpet Cleaning Service
  2. Cleaning Service
  3. Commercial Cleaning Service
  4. House Cleaning Service

Written by the company

We're a friendly, professional, and family run carpet cleaning and deep cleaning company making homes and offices sparkles across South West London and Surrey. We provide a complete range of professional cleaning services for the home and for the office. Whether you are a homeowner, tenant, landlord, or business, we have the cleaning service for you. We can clean just about everything, including homes, flats, offices, shops, lofts, sheds, garages, basements, and much more Our family, businesses, and services are trusted by customers and we help to support local and national good causes. Cullens Cleaning is part of Cullens Services Limited, a registered company in England and Wales, no. 10984086.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

83 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

Waste of money

I ordered a deep clean, i dont think i received a normal clean. I specified a clean of certain appliances both contained mould after the so called clean. Light fittings covered in cobwebs. One star because the gentleman helped move my bed. I dont recommend this company, waste of money.

Response to your reply: the washing machine dispenser hadnt even been touched , let alone steamed, I cleaned it myself in 10 mins using cleaning agents. Your cleaner also left food in the dishwasher after the supposed clean. I actually had to point this out to her as well as numerous other uncleaned things- I eventually gave up when I realised I was wasting my time. The cleaners were told to clean where was accessible. She could easily have dusted - these areas were accesible. I dusted myself without moving any boxes. All in all a very poor service.

August 2, 2024
Unprompted review
Cullens Cleaning logo

Reply from Cullens Cleaning

it is a shame we were not contacted to try to resolve or at least explain the areas of concern,as on the day You were happy with the standard of clean the team managed to do.
Just need to add that When we arrived there were moving boxes in every available space, to the extent it was difficult to clean effectively and to take delivery of the new bed, which one of the team even carried up the stairs for you.Some boxes we did manage to move, but some were also very heavy.

If you had notified us prior to the clean ,regarding the situation,and informing us that the whole house is full of removal boxes as you were just moving in that morning , we would have been more than happy to rearrange, before the removal team arrived or once you were settled and unpacked.

On some appliances ,mould can stain rubber so while the appliances have been steamed cleaned it may not look as new.

We had been requested to clean a double oven, which was in fact a range. As we do not clean ranges, we removed the cost of the double oven and still gave the range a once over, as a gesture of goodwill we also gave a big discount.

Rated 5 out of 5 stars

Efficient and friendly service

Efficient and friendly service. Maddy and Terry arrived like the cavalry, were prompt and did a fantastic job. Would recommend to anyone!

July 19, 2024
Unprompted review
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Reply from Cullens Cleaning

Thank you so much for your kind words and using us, i will pass your kind words onto them

Rated 5 out of 5 stars

Fantastic clean provided by Cullens…

Fantastic clean provided by Cullens Cleaning could not fault the standard of work provided staff amazing

June 26, 2024
Unprompted review
Cullens Cleaning logo

Reply from Cullens Cleaning

Thank you so much as a small business we do really appreciate this

Rated 5 out of 5 stars

End of tenancy clean was to a very high standard

Cullens cleaning completed an end of tenancy clean, they were very professional & prompt with quotes & communication. The clean was done to a very high standard & staff were lovely & friendly, would definitely use them again & would throughly recommend them, thank you Cullens cleaning 😊

June 17, 2024
Unprompted review
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Reply from Cullens Cleaning

thank you so much for your great review much appreciated

Rated 5 out of 5 stars

First class

Cullen's were very punctual, professional,tidy and polite
They did a first class cleaning job at my property ,nothing was too much trouble, I added a couple of extra things on and they did them without any fuss would highly recommend them

June 21, 2024
Unprompted review
Cullens Cleaning logo

Reply from Cullens Cleaning

Thank you , you are more than welcome.

Rated 5 out of 5 stars

Excellent End of Tenancy Clean

I found Cullens via a Google search and booked with them after seeing all their positive reviews. From obtaining my quote through to the implementation of the clean, Cullens were extremely easy to work with. I added on last minute requests to my clean and they accommodated without any issue. The team are friendly, professional and deliver their service to a high standard. An easy recommendation and I would happily use them again.

May 28, 2024
Unprompted review
Cullens Cleaning logo

Reply from Cullens Cleaning

So glad you were happy with our service. we do really appreciate your kind feedback

Rated 5 out of 5 stars

A REAL DIFFERENCE

Their quote was very clear and the cleaners worked very hard and made a real difference to what was a very dirty property.

March 14, 2024
Unprompted review
Cullens Cleaning logo

Reply from Cullens Cleaning

You are more than welcome, Thank you for your kind feedback

Rated 5 out of 5 stars

I would 100% recommend Cullens

I would 100% recommend Cullens. They are genuinely friendly, helpful, and did a great job and a lower price than any other quotes I had for an end of tenancy clean. I got my full deposit back too. They were flexible with dates and times, which I really needed. Cullens were really helpful when I asked questions about oven cleaning for the future and were so easy to communicate with in general.

January 20, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent experience from booking…

Excellent experience from booking through to completion. All the information I needed was given prior to booking. The team that carried out the deep cleaning job were very friendly (important as the job was for my elderly mother) and they did a fantastic job. Would not hesitate to recommend.

January 13, 2024
Unprompted review
Rated 5 out of 5 stars

They did a great job from the super…

They did a great job from the super responsiveness in setting up the cleaning. Then the cleaners were absolutely excellent- arrived right on time, and were extremely kind, the house looked amazing when finished.

August 25, 2023
Unprompted review
Rated 5 out of 5 stars

Deep Clean I recently used Cullens for an end of…

I recently used Cullens for an end of tenancy deep clean and recommend them without any hesitation. The booking process was very straightforward and friendly. The cleaning team did an excellent job. I will definitely recommend them and would use them again. 5 stars!

June 9, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent

Very thorough job, showed up on time and great communication in advance.

April 25, 2023
Unprompted review

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