While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Having rented our house out for five years with a new carpet, we paid for the silver service plan as there were many stains and foot fall marks. Our cleaner Tariq was punctual, very thorough, down on... See more

Rated 5 out of 5 stars

Very nice company, prompt replies to the emails, no hidden costs, no trying to sell unwanted extras. The guys, who cleaned the flat, arrived on time, did everything from the checklist, were friendly a... See more

Company replied

Rated 5 out of 5 stars

Fantastic service from start to finish. They managed to fit me in with just two day's notice and they did the full end of tenancy clean with carpets, kitchen appliances, and bathroom left spotless. Th... See more

Company replied

Rated 5 out of 5 stars

I recently had a visit from Tariq & Anne who came to do a deep clean on my house. What a wonderful experience they were both very professional, friendly & made me feel very comfortable. The clean its... See more

Company details

  1. Carpet Cleaning Service
  2. Cleaning Service
  3. Commercial Cleaning Service
  4. House Cleaning Service

Written by the company

We're a friendly, professional, and family run carpet cleaning and deep cleaning company making homes and offices sparkles across South West London and Surrey. We provide a complete range of professional cleaning services for the home and for the office. Whether you are a homeowner, tenant, landlord, or business, we have the cleaning service for you. We can clean just about everything, including homes, flats, offices, shops, lofts, sheds, garages, basements, and much more Our family, businesses, and services are trusted by customers and we help to support local and national good causes. Cullens Cleaning is part of Cullens Services Limited, a registered company in England and Wales, no. 10984086.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

83 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Cullens does a great job

T. the workman from Cullens did a great job. He cleaned my double oven and hob and it was even better than I expected. He was courteous and Covid aware.
I would recommend Cullens anytime. The service I got was efficient and personalised.

October 10, 2020
Unprompted review
Rated 5 out of 5 stars

5* great service :)

I recently had a visit from Tariq & Anne who came to do a deep clean on my house. What a wonderful experience they were both very professional, friendly & made me feel very comfortable. The clean its self was amazing, the communication between myself and the company was great. I would 100÷ recommend Cullens cleaning and will most definitely be having them back. Thank you guys great job :)

January 23, 2020
Unprompted review
Rated 1 out of 5 stars

“End of tenancy clean”

I booked an end of tenancy clean with Cullens and was left extremely disappointed. Advertised as professional deep cleaning service and instead delivered an extremely basic service. After the “deep clean” was complete the house was only marginally cleaner than it was beforehand. There was still dust and crumbs. I asked them to reclean the bathrooms as they had not cleaned the showers and after that I gave up and recleaned the house myself. Would not recommend.

January 21, 2020
Unprompted review
Cullens Cleaning logo

Reply from Cullens Cleaning

Thank you for your feedback.

As a small family run business, taking feedback onboard and taking comments seriously is important to us. We do strive to provide an excellent standard of customer service as well as an excellent standard of cleaning.

It is disappointing to receive such a low score from yourself as our team worked extremely hard to do as good a job as possible in quite challenging conditions. I will try and explain as best as possible potential reasons as to why you may hold this opinion.

When requesting an estimate from us you agreed to our terms and conditions and therefore would have seen our cleaning checklist. In our checklist we state that our service does not include the moving of furniture, appliances, items, or belongings. Unfortunately almost every surface at the property was occupied by belongings. This included window ledges, tables, tops of chest of drawers, bathroom floors, shower floors, bedroom floors, kitchen sideboards, kitchen sink. Our team did move some items, however they were not able to move everything. This is due to the amount of extra time it takes to clear surfaces, as well as the risk of damaging your personal belongings. Our checklist also states that cupboards and drawers need to be empty in order for us to clean inside them, however they were also full of items throughout the property. Because of this our team were unable to clean inside of them.

The bathrooms and showers were cleaned thoroughly however there was one section of the shower that was very difficult to reach due to it being between such a narrow gap. Once you pointed this out to our team they did their best to clean it as much as they could.

I hope this goes some way to explain why we were unable to clean the property more thoroughly.

Kind Regards,

John – MD, Cullens Services

Rated 1 out of 5 stars

BAD experience!

BAD experience! Cullens failed to clean to the standard expected of an End of Tenancy Clean. Items such as crumbs and dirt still in cupboards, dirty toilets, sticky surfaces and dusty skirting. After 4 hrs cleaning and over £300 I expected a much better standard. I have now had to pay for another company to come back and do the job properly. Make sure to read ALL their terms and conditions. They offered to return and try and rectify the issues but the landlord did not want back as the job was so poorly done in the first place. However they still wanted payment in full. A very angry and dissatisfied customer!

November 22, 2019
Unprompted review
Rated 3 out of 5 stars

The clean wasn’t sufficient but good customer service

We booked Cullens clean for an end of tenancy clean on the 30th May.

They sent 2 cleaners who worked hard and I initially thought they had done a good job. However the next day we had the check out inventory check, and the clerk commented that they had only provided us a domestic clean.

Upon hearing this, we got in touch with cullens cleaning and they got in touch with the landlord to arrange a remedy clean.

July 8, 2019
Unprompted review
Rated 5 out of 5 stars

Outstanding cleaning service

I booked Cullens Cleaning to do a deep clean at my mother's house. She was reluctant to have extra help but I spoke to Madeline on the phone who was really on the ball and I liked the fact it's a family run company. Mum now thinks it was a great idea. She said the people who came were friendly and efficient, very thorough and did a wonderful job. The kitchen floor has never looked so clean. Mum is absolutely delighted and would have no hesitation in recommending them.

October 23, 2018
Unprompted review
Rated 5 out of 5 stars

Excellent service all round

Excellent service all round, reliable, friendly, extremely high standard of cleaning, I would recommend this company to anyone. Thank you!

January 26, 2018
Unprompted review
Cullens Cleaning logo

Reply from Cullens Cleaning

Hello Miss Rogerson, thank you for your kind review and for recommending Cullens.

All the best,

Douglas – MD, Cullens Services

Rated 5 out of 5 stars

Absolutely delighted

I booked two of the services offered by Cullens, clearance and deep cleaning, for a very large flat following the death of one of the owners. The state of the flat was such that these were both substantial jobs, and I could not be more delighted with the results. Really nice staff, very experienced, tactful, kind and hard-working, all of them a real asset to the company. The works are organised by the Service Manager who is also efficient and good to deal with. Highly recommended.

January 25, 2018
Unprompted review
Cullens Cleaning logo

Reply from Cullens Cleaning

Hi LJ, thank you for using Cullens. I have passed your comments on to our Service Manager and the team.

Please keep Cullens in mind if you need any further clearances or cleaning.

All the best,

Douglas – MD, Cullens Services

Rated 5 out of 5 stars

Great job

Great job! Thorough, professional, polite, friendly. Refreshing to find a company whose actions reflect their words.

January 15, 2018
Unprompted review
Cullens Cleaning logo

Reply from Cullens Cleaning

Hi Ashely, thank you for the great review. We always strive to go above and beyond. I've passed your comments on to the team.

All the best,

Douglas – MD, Cullens Services

Rated 5 out of 5 stars

I hired Cullens to do a range oven …

I hired Cullens to do a range oven clean in time ready for Christmas. John, who came to clean the oven, arrived on time, was friendly, and left the oven immaculate. I recommend Cullens and will use their service again in the future.

January 7, 2018
Unprompted review
Cullens Cleaning logo

Reply from Cullens Cleaning

Hello Susan, we're delighted that you'd use our oven cleaning service again in the future.

All the best,

Douglas – MD, Cullens Services

Rated 5 out of 5 stars

End of Tenancy clean for rental property

Fantastic service from start to finish. They managed to fit me in with just two day's notice and they did the full end of tenancy clean with carpets, kitchen appliances, and bathroom left spotless. The two British guys that did the clean were very thorough, polite and helpful. Very happy with the service and would highly recommend.

November 17, 2017
Unprompted review
Cullens Cleaning logo

Reply from Cullens Cleaning

Hi Pierre, thank you for your recommendation. It was a pleasure to help.

All the best,

Douglas
MD, Cullens Services

Rated 5 out of 5 stars

the whole experience was easy and very …

the whole experience was easy and very professional. i was recommended by a friend and i will definitely recommend Cullens.
The guys arrived smartly and with checklist and explained everything to me,
they rang 30mins before they finished and went through the checklist again showing me what they had done, the whole place smelt so fresh and was sparkling clean, even better than when i first moved in!!!.
Great job guys and i will be using you again

November 17, 2017
Unprompted review
Cullens Cleaning logo

Reply from Cullens Cleaning

Hi Anne, we're pleased the experience was as easy as possible. Thank you for take the time to give us your feedback.

All the best,

Douglas
MD, Cullens Services

Rated 5 out of 5 stars

Super job

Very nice company, prompt replies to the emails, no hidden costs, no trying to sell unwanted extras. The guys, who cleaned the flat, arrived on time, did everything from the checklist, were friendly and polite, the flat was super clean when they left. We ordered the end of tenancy cleaning and the fact that it was fast and straightforward to arrange and the cleaning was good made moving from house to house easier. Would definitely use again and recommend.

November 9, 2017
Unprompted review
Cullens Cleaning logo

Reply from Cullens Cleaning

Hi Maria, we're glad we helped to make moving that little bit easier! Thank you for your great feedback.

Kind Regards,

Douglas
Managing Director
Cullens Services Limited

Rated 5 out of 5 stars

Cullens provides an excellent service

Cullens provides an excellent service - from the enquiry, booking process through to the end of tenancy clean which was done to a very high standard. Everybody was helpful and friendly and I thought competitively priced. I would definitely recommend and use them again. Lisa Woldingham Surrey.

November 9, 2017
Unprompted review
Cullens Cleaning logo

Reply from Cullens Cleaning

Lisa, thank you for your wonderful review.

Kind Regards,

Douglas
Managing Director
Cullens Services Limited

Rated 5 out of 5 stars

I've just moved out of my London house …

I've just moved out of my London house back to Dublin and got Cullens to do a end of tenancy clearance and clean. I was unable to be back in London so had to arrange everything over the phone and email. A friend was able to be at the house to check it all over. Cullens were very helpful throughout and the landlord was very happy with the condition of the house. Pretty good price too. Could not fault them.

October 31, 2017
Unprompted review
Cullens Cleaning logo

Reply from Cullens Cleaning

Thanks Simon for your review.

It was a pleasure to help. We hope the rest of your move went smoothly.

Kind Regards,

Douglas
Managing Director
Cullens Services Limited

Rated 3 out of 5 stars

The two gentleman that cleaned our flat …

The two gentleman that cleaned our flat we're friendly and polite. At first look everything was beautifully cleaned. Once looking more into the cleaning none of the cupboards were cleaned inside or built in wardrobes so was a little disappointed.

October 30, 2017
Unprompted review
Cullens Cleaning logo

Reply from Cullens Cleaning

Dear Tabitha,

Thank you for your honest comments.

I am sorry to hear that you are a little disappointed with our service. We always strive to learn from any and all feedback from our customers.

Our team does work to provide an excellent standard of customer service as well as an excellent standard of cleaning.

For all of our deep cleans, our cleaning teams do follow a thorough cleaning process and require sign off while at the property with the customer. Any issues that arise at this point, our team can do a quick re-clean to rectify any issues.

With our end of tenancy cleaning service, on top of the quick re-clean while at the property, we do offer a 72 hour re-clean guarantee where if anything is missed, we can come back and do a free re-clean to help sort any of those issues out.

We understand that not everything always goes to plan or that customers may miss things when they verbally signing-off on a property so we always try to work with all our customers to ensure a high standard.

I have passed your comments on to the cleaning team, and our office team will follow this up with you.

Again, I am sorry for any inconvenience this may have caused.

Kind Regards,

Douglas
Managing Director
Cullens Services Limited

Rated 5 out of 5 stars

End of tenancy deep clean

I've just moved abroad out of my old house and hired Cullens to do a full deep clean also cleaning the carpets. They did a fantastic job especially as I have now moved and was out of the country. Great to know it's all done now. A company I recommend.

August 17, 2017
Unprompted review
Cullens Cleaning logo

Reply from Cullens Cleaning

Thank you, Miss Loots, for recommending us.

Kind Regards,

Douglas
Managing Director
Cullens Services Limited

Rated 5 out of 5 stars

Brilliant all round

I booked Cullens Cleaning for an end of tenancy clean and I must say the whole experience was wonderful.

The team arrived promptly and got straight to work. I left them too it while I went to work and when I got back the house was sparkling. Would definitely use again if needed and would highly recommend.

Thank you so much!

August 12, 2017
Unprompted review
Cullens Cleaning logo

Reply from Cullens Cleaning

Thank you for your kind review, Andy.

Kind Regards,

Douglas
Managing Director
Cullens Services Limited

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look