CUMA Skincare Reviews 150

I returned the order that I was dissatisfied according to their policy and no answer after a month.
Waiting for the refund but response is the same as I asked for e return in the beginning of the returning process!

Maxine responded quickly to my request and fulfilled it.

Awful. Claims everything. Does nothing.

I read reviews after I ordered the product and wanted to return it unopened and unused. I have to send it back to China!!! For postage of $32 and a lot of doubt if I will actually see a credit. Buyer beware!

False advertising, I used it for more than 30 days and nothing happened. The eye puffiness remains. It's difficult to get the out of the tube. It's nothing but grease in a tube and nothing more. I want my money back for this product.

When making my purchase I was not ever given an opportunity to confirm my shipping address and my old address was used. I reported this immediately, but was told it was too late. Be very careful of the shady practices of this company. I will probably never see my purchase.

Maxine was extremely helpful in getting me my refund

No visible change to eye bags after 30 days. Product was stiff and hard to apply even after suggested hand warming. Called compmany five times, hung up on each time. Tried emailing, but couldn't get past six attempts at "I am human". Very poor customer service. I am out $80.00 although website says 90 day money back refund if not satisfied. Impossible to contact and start refund.

Understanding and caring.

TERRIBLE TERRIBLE TERRIBLE FRAUD FRAUD FRAUD. If i can rate it a 0 i would. Cumabalm is a scam and you can't contact anyone to get a refund. Can we start a Class Action Lawsuit

My concern was addressed and handled swiftly. I appreciate the assist in correcting and error I made with my order

Maxine and the CUMA company were on the job immediately to refund a mistaken charge. Great job and great customer service!

Useless product - an absolute waste of money. Don't waste your time with this product. Trying to get a refund was impossible. Do not recommend you engage with this company or buy this product - a huge disappointment overall.

Yes, agree with all the one star reviews, wishing I could give none. Bad product, increases wrinkles under eyes, and did nothing for bags. No response to emails or calls, so must conclude that there is no customer service other than taking your money and processing orders. Don’t waste your time and money, as I did.

This is the worst eye 'cream' I have ever used. It is hard and drags the under-eye area when trying to use it. My eyebags actually look a lot worse. I have given it a fair trial but am now going to return the remaining stick for their promised refund.

If I could, I would give this product 0! It doesn't work. All it is scented chap stick. To make matters worse, the company advertises after 90 days if you're not satisfied, you can return it,return it to China! Check out the BBB!

Would give a zero if possible. Customer service doesn’t honor the refund or refund policy. They won’t get back to you. They take your money and don’t stick to their policy of 90 day return. And the product is ineffective

Quick immediate response to the necessity of a cancelled order. Will definitely reorder shortly.

Customer Service was great and handled my issue immediately. I appreciate the quick response!!