In the dark ages, once they have your money very, very difficult to retrieve it. Helpline staff do not have the knowledge to deal with the simplest of enquiries. My advice avoid the heart ache & fru... See more
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Tried many times to start electronic accounts with the Cumberland. Robotic voice kept stating to press 9 for 4-digit code which did not come after 3 straight attempts. It is possible to accidently... See more
Fallen behind technologically with apps and online banking. Their customer service, which was a selling point a few years ago, is now generic and poor. Historically, their business team acce... See more
The Cumberland have let me down in the past after they withdrew an ISA I’d booked in to apply for and I thought it was unfair they wouldn’t honour it. I didn’t write a review then. I’m writing one now... See more
Company details
Written by the company
We’re your building society and we’re owned by you. Unlike banks, we don’t have public or private shareholders, which means we can invest 100% of our profits back into our business. As a result, our business is purpose-led, financially strong, socially responsible and always focused on our people, planet and communities. Our purpose is to deliver 'kinder banking’ by ensuring we uphold the following three commitments. 💚 People. Banking that welcomes us all and respects each person’s needs. 💚 Planet. Banking that nurtures the countryside we love and depend on. 💚 Community. Banking that builds stronger communities, now and in the future.
Contact info
CA3 0JF, Carlisle, United Kingdom
- 01228 141 403
- help@cumberland.co.uk
- cumberlandbuildingsociety.co.uk
1.9
Poor
68 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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A bank account with a caring building society
The Cumberland have let me down in the past after they withdrew an ISA I’d booked in to apply for and I thought it was unfair they wouldn’t honour it. I didn’t write a review then. I’m writing one now as they have truly proven they’re a proper building society and want to look after their members. They have waived overdraft interest during this difficult time with Coronavirus. The Nationwide are still charging customers 18/19% and are not showing the considerate thoughts that a building society should. Well done Cumberland. You’ve earned a fan today.
May 29, 2020
Unprompted review
Too slow
They tell you a mortgage application typically takes weeks not months.
When it took me 3 months, and hefty penalties ticking from the previous lender, they suggested that normally, it would still take weeks.
There is nothing abnormal about my house or finance needs.
What's abnormal is when they cannot get attachments opened, or facts checked, or fail to highlight any additional costs and fees, and how these can slow you down.
Their conveyancer is appalling. I ask them to check my paperwork and they don't even bother to tell you a week later they found one address incomplete.
The communication between Cumberland and the conveyancer is the opposite of smooth. Why is it suddenly my job to chase their subcontractor, after I have paid a 1,999 service fee.
October 25, 2019
Unprompted review
Amazing customer service
Amazing customer service and personal touch when needing advice and assistance
October 2, 2019
Unprompted review
The Cumberland Building Society’s…
The Cumberland Building Society’s Postal Mortgage Team is a breath of fresh air!
I have had my mortgage with the Cumberland for just under eight years now and have received good service and have been happy with them to date.
I recently experienced health problems and The Cumberland Postal Mortgage Team have been excellent every time I have had contact with them. I have mainly spoken to Ryan ( Team Manager) and Sandra (Collections) who have both been very understanding and gone out of their way to accommodate my circumstances which has been amazing.
I know not all Mortgage Companies would go out of their way and provide a professional, yet personalised service to react to my current situation.
A fantastic service received and I would certainly recommend them.
October 1, 2019
Unprompted review
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