Cupcakes London Reviews 

97
TrustScore 3.5 out of 5

3.5

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Rated 1 out of 5 stars

NOT WORTH GIVING A REVIEW! I was looking forward to the first experience I had with this cupcake business, but sadly I was disappointed. The cupcakes were rushed and delivered at time that suited t... See more

Rated 5 out of 5 stars

I ordered cupcakes and a balloon for my sister’s birthday and she loved them! Initially it wouldn’t let me order online for same day delivery but I gave them a call and they were really helpful and so... See more

Company replied

Rated 5 out of 5 stars

We ordered from T Cupcakes ahead of my daughter's 4th birthday celebrations and we found Tim to be extremely polite courteous and warm. He delivered a great variety of red velvet, chocolate and vanill... See more

Company replied

Rated 5 out of 5 stars

I live in Cape Town and wanted my London-based daughter to have something special ON her actual birthday because we can’t be with her to spoil her on the day. @Londoncupcakes delivered to her door on... See more

Company replied

Company details

  1. Cupcake Shop

About Cupcakes London

Written by the company

Cupcakes London is a Luxury same day cake and dessert delivery company

A Family Owned company

Cupcakes London, From the skies to the Oven

Cupcakes London is the UK's best cupcake delivery and wedding cake maker based in the heart of central London

Cupcakes London is a family owned business dedicated to baking the best, freshest and most delicious cake s and cupcakes in London. Our chefs are highly skilled and passionate about baking. Each recipe is carefully crafted by our resident chefs headed by an ingenious passionate baker, cake decorator and sugar craft expert Tim Daibo.

Tim had a career as a Flight Test Engineer primarily testing Jet Fighter and Heavy aircraft for the UK MoD prior to turning his attention to his long lived passion for baking and has since never looked back. Cupcakes London started by baking celebration cake for friends and family in 2009. Tim was then encouraged to take the next leap of setting up Cupcakes London. The business was set up and launched in 2012 delivering cupcakes in London and across the UK ever since.

Here at cupcakes london we pride ourselves on delivering top quality luxury cupcakes, cakes and desserts to you on the same day with lead time as little as 30 minutes. We primarily focus on catering for exclusive same day home delivery cupcake service like no other before bring the finest luxury tasting cakes to your door step. Our third party excellent review speaks for itself

We have been serving extremely satisfied wide range of customers within London with our freshly made delicious luxury handmade cupcakes over the  years where out client includes Virgin media, Tiger Tiger, British Gas, Trlogy Technology also including celebrity such Leona Lewis , Michaela Cole and O-T Fagbenle amongst others

Our bakers headed by Tim himself are innovative and extremely talented working tirelessly over the years to develop the perfect recipes. These recipes have been trialled and lessons learnt from extensive feedback from various events, competitions and tasting surveys have been implemented. Here at Cupcakes London, best is not good enough, we strive for excellence, we constantly improving on our recipes. We source the finest premium ingredients and deliver the finest product to your delight.

Our wedding cake service is aimed at creating unique bespoke cakes suiting individual clients need from modern elegant sugar craft design to traditional piping. Our wedding cakes are not only about looks but promises underneath out impeccable creation also lies great tasting cakes.


Contact info

3.5

Average

TrustScore 3.5 out of 5

97 reviews

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3.5

All reviews

(97)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Cakes arrived on time,which was crucial…

Cakes arrived on time,which was crucial and were very tasty!A good retailer.Will be back.

August 12, 2020
Unprompted review
Cupcakes London logo

Reply from Cupcakes London

Hi Anthony,
we are very pleased you were satisfied with our product and services.
Thanks for taking time out to leave us your review.
We hope to see you again soon.
Tim

Rated 5 out of 5 stars

Delivery was timely and cupcakes was…

Delivery was timely and cupcakes was moist & lovely even by the third day.

August 12, 2020
Unprompted review
Cupcakes London logo

Reply from Cupcakes London

Hi Toyin,

Thank you so much for ordering from us and thanks for taking out the time to leave us a review.

We are glad you were satisfied with our product and services.

We hope to see you again soon.

regards

Rated 5 out of 5 stars

Reliable and caring customer service

Reliable and caring customer service, delicious products of excellent quality. I was more than satisfied with Cupcakes London!

August 12, 2020
Unprompted review
Cupcakes London logo

Reply from Cupcakes London

Hi Maria,

thank you for this lovely review, I do get really excited every time we turn around a happy customer.

Thank you for choosing us and a bigger thank you for sharing your experience with us.

Hope to see you again soon.
Tim

Rated 1 out of 5 stars

Not Worth The Money

I paid a lot and had them delivered but was really disappointed with the quality. If I’m honest, I would have rather just gone to a local shop and bought them myself.

August 11, 2020
Unprompted review
Cupcakes London logo

Reply from Cupcakes London

Dear Sheila,
thanks for sharing your feedback.. We are sorry your experience did not match your expectations. Our cupcakes are hand made, baked and shipped out on the same day to ensure only top quality product only are delivered to our customers. Your experience is highly uncommon with us.
Please feel free to reach out to Sarah Matthews on sarah@cupcakes-london.co.uk with any further comment, concerns or suggestions you wish to share. We would love to convert you to one of our satisfied customers. Please give us another try in the future.
Tim

Rated 5 out of 5 stars

Yummy cupcakes and more...

Yummy cupcakes and more. I’ve ordered cupcakes several times from Australia as a surprise for my daughter in London. Easy ordering process and always delivered in the chosen time frame.
Definitely highly recommend.

August 11, 2020
Unprompted review
Cupcakes London logo

Reply from Cupcakes London

Hi Belinda,

We really appreciate choosing us. We also thank you for taking time to leave us this review. You are one of our favourite Ausie customer and we hope to continue providing our service to you.
Thanks once again
Tim

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