Banner for Curaleaf Clinic

Curaleaf Clinic Reviews 2,566

TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 1,041 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, knowledge, and professional demeanor, often highlighting specific individuals for their exceptional service. Many people are very satisfied with the customer service, noting quick responses to queries and a supportive approach that makes them feel valued and understood. Reviewers also appreciate the variety and quality of products, which are often described as life-changing for managing various conditions. Though some customers expressed dissatisfaction with the service, citing issues with unhelpful agents and a lack of empathy. A few other people also felt that the product availability was inconsistent, leading to concerns about running out of medication. Additionally, some reviewers mentioned problems with appointment punctuality and a perceived lack of follow-up on complaints.

What people talk about most

Staff

People report positive experiences with staff. Many customers praise the helpfulness and professionalism of... See more

Service

Clients share ambiguous opinions on service. Many reviewers praise the excellent, professional, and speedy... See more

Customer service

Customers had positive experiences with customer service. Many reviewers highlighted helpful and friendly... See more

Product

Reviewers mention ambiguous feedback about product. Many customers praise the products, highlighting their... See more

Response time

Consumers find response times to be ambiguous. While some reviewers report super fast and speedy service,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had a problem today about medication but was sorted out super fast 👍 Always a pleasure to deal with the team and just like to thank Craig Herdman / Patient Coordinator For his help today Have a... See more

Company replied

Rated 5 out of 5 stars

Curaleaf have been excellent in my first 4 months as a subscriber. The flower and oils provided have made an enormous impact to my physical wellbeing and subsequently my mental health. Great selection... See more

Company replied

Rated 5 out of 5 stars

I am absolutely blown away by the service this organisation provides. The prices is so reasonable, if not lower than expected. The communication is impeccable, queries answered in hours not days. Load... See more

Company replied

Rated 5 out of 5 stars

Dr Baljinder Randhawa was very knowlegable in STRAINS, TERPINS & T.H.C Levels. Dr Baljinder Randhawa talked about my recent chest scan. Revealing a positive diagnosis of C.O.P.D and how Cannabis dr... See more

Company replied


Company details

  1. Specialized Clinic
  2. Medical Clinic
  3. Pain Management Physician

Written by the company

Curaleaf Clinic - an award winning medical cannabis clinic - helps patients feel confident and empowered in managing their condition. Curaleaf Clinic was the UK’s first clinic to be registered with the Care Quality Commission and are rated "outstanding" for leadership.

Our Promise on Initial Appointments

If it is decided that medical cannabis is not appropriate for you, we will refund your initial consultation fee regardless of your payment plan.

If it is decided that medical cannabis is not appropriate for you, we will refund your initial consultation fee regardless of your payment plan.
We review every application carefully before offering a consultation, so we only book appointments for people who appear likely to be suitable for medical cannabis treatment. If it is decided that medical cannabis is not appropriate for you, we will refund your initial consultation fee regardless of your payment plan. This is provided accurate information and all required medical records are available to the doctor at your first appointment. We believe in keeping the process fair and transparent.

Contact info

Is medical cannabis right for me?

Register with Curaleaf to check your eligibility for a consultation.

4.3

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 99% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

it helps pain and the people are great

The clinicians are great, they made it easy and and a s un-invasive as possible. 10/10

April 17, 2026
Unprompted review
Curaleaf Clinic logo

Reply from Curaleaf Clinic

Hi Rab,
Thank you for sharing. We're glad to hear that you're happy with the care from our clinicians.

Rated 5 out of 5 stars

Quick reply

Always good help from Molly

April 15, 2026
Unprompted review
Curaleaf Clinic logo

Reply from Curaleaf Clinic

Hi Keith, thank you for your kind words! We're delighted to hear that Molly was able to provide you with helpful support.

Rated 5 out of 5 stars

Subscribe

Hi everything is so easy going when your trying to get help if u have made a mistake they have helped also jake made things a lot easier and wen paying my subscription help thank you I would definitely recommend

April 17, 2026
Unprompted review
Curaleaf Clinic logo

Reply from Curaleaf Clinic

Hi Steffie, thank you so much for your thoughtful review! We're really pleased to hear that Jake was able to make the process easier for you and support you along the way.

Rated 5 out of 5 stars

Well organised and regulated service to…

Well organised and regulated service to finally provide people with the health benefits of cannabis which had been suppressed for years.

April 19, 2026
Unprompted review
Curaleaf Clinic logo

Reply from Curaleaf Clinic

Hi Russel, thank you for your feedback! We're glad to hear you found our service well organised and supportive.

Rated 5 out of 5 stars

Amazing company and staff 🥰

This company is very professional with their jobs. My clinician was so caring and sympathetic, a real asset to the company. Her knowledge of medical Marijuana and health conditions is amazing, she even suggested that I get tested for another condition that I've got symptoms of. So thank you for that and everything else. I appreciate the professionalism and dedication!

April 16, 2026
Unprompted review
Curaleaf Clinic logo

Reply from Curaleaf Clinic

Hi Georgina, thank you for your lovely review! We're so pleased to hear about your positive experience with our team.

Rated 5 out of 5 stars

Felt listened to

Felt listened to, understood, plus speedy service. Curaleaf has helped me greatly!

April 19, 2026
Unprompted review
Curaleaf Clinic logo

Reply from Curaleaf Clinic

Thank you for sharing. We're glad to hear you felt listened to by our team.

Rated 5 out of 5 stars

Excellent service at a reasonable cost

Excellent service at a reasonable cost. Clinicians are knowledgable and put you at ease.

April 16, 2026
Unprompted review
Curaleaf Clinic logo

Reply from Curaleaf Clinic

Thank you for sharing. We're glad to hear you're happy with the service.

Rated 5 out of 5 stars

My meds were unavailable

My meds were unavailable. Jake at the clinic sorted my issue out quickly. Recommended

April 17, 2026
Unprompted review
Curaleaf Clinic logo

Reply from Curaleaf Clinic

Hi Peter,
Thank you for your feedback. We’re really pleased to hear Jake was able to resolve your issue quickly.

Rated 5 out of 5 stars

Fully supported

Fully supported. This company for me is a god send. They really do listen to you and advise what they think would help. I have spoke to their Dr's on more then 5 occasions for support and advice and each time they listen and help. My own doctors haven't helped me this much. I would highly recommend anyone struggling with pain to try Curaleaf. 🙂

April 17, 2026
Unprompted review
Curaleaf Clinic logo

Reply from Curaleaf Clinic

Hi Deborah,
Thank you so much for your kind words. We’re really pleased to hear that you’ve felt fully supported by the team.

Rated 5 out of 5 stars

I’ve had nothing but good experience…

I’ve had nothing but good experience with this place. Went there today is a matter of fact. I ordered online and got a pretty good price 40% off. So I ordered. When I went to pick it up it was like 12 bucks more than I expected. I mentioned I got a different price online got my stuff and was about ready to leave when the counter person said wait a sec and went and got I guess the manager. I ended up paying a few bucks less than what was in my cart. Awesome place nothing but good experiences.

April 16, 2026
Unprompted review
Curaleaf Clinic logo

Reply from Curaleaf Clinic

Hi Vern,
Thank you for your feedback. We’re really glad to hear you’ve had a positive experience and that the team were able to help resolve the pricing query.

Rated 5 out of 5 stars

Jake = great help and support

Great help and support from Jake who talked me through the issue I was having at the time prior to making an appt with the service. Made it personable and casual to put me at ease

April 16, 2026
Unprompted review
Curaleaf Clinic logo

Reply from Curaleaf Clinic

Thank you for your kind feedback. We’re really pleased to hear that Jake was able to support you and talk you through everything clearly.

Rated 5 out of 5 stars

Very good consultant

Very good consultant. She spoke in easy to understand terms. She also went through some other products with me and we’ve agreed to try some different ones. She explained this treatment clearly to me and really listened. Very happy with my consultation today

April 16, 2026
Unprompted review
Curaleaf Clinic logo

Reply from Curaleaf Clinic

Hi Noelle,
Thank you for your thoughtful feedback. We’re really pleased to hear that your consultant took the time to listen.

Rated 1 out of 5 stars

Clearly don’t care if you have complex health issue

I’ve just been refused, their reason was because I need to explore all medical options.

Clearly the person in a ten minute video call didn’t listen and the team you use to make decisions didn’t read anything because I HAVE NO OTHER MEDICAL OPTIONS!

Clearly have no understanding of complex medical conditions and I’m being completely fobbed off! Looks like I’m not the only one to be either.

They say will look into it but I doubt it. Everyone I’ve spoke to sounds like they would rather be somewhere else.

April 15, 2026
Unprompted review
Curaleaf Clinic logo

Reply from Curaleaf Clinic

Hi,

We're sorry you didn't get the outcome you were hoping for. We can see you have raised this with our team and they'll be in touch with more information.

Many thanks,
Curaleaf Clinic

Rated 5 out of 5 stars

Had a issue today with some…

Had a issue today with some documentation and Jake helped me clear this up and put me at ease with what to do next top guy would remecond this place to anyone

April 15, 2026
Unprompted review
Curaleaf Clinic logo

Reply from Curaleaf Clinic

Hi Sarah, thank you for your kind feedback. We’re really pleased Jake was able to help resolve the issue and put you at ease. We’ll be sure to pass this on to him.

Rated 5 out of 5 stars

Jake (IT admin) was so quick to respond…

Jake (IT admin) was so quick to respond to my request to update my details. Extremely polite, friendly and efficient!

April 14, 2026
Unprompted review
Curaleaf Clinic logo

Reply from Curaleaf Clinic

Hi Christina, thank you for your kind words. We’re pleased Jake was able to assist you quickly and efficiently — we’ll make sure your feedback is shared with him.

Rated 5 out of 5 stars

Jake -Patient Services Coordinator

Jake -Patient Services Coordinator

Thank you Jake for your comprehensive help.

Thank you
Michael

April 14, 2026
Unprompted review
Curaleaf Clinic logo

Reply from Curaleaf Clinic

Hi Michael, thank you for your feedback. We’re glad Jake was able to provide comprehensive support — we’ll be sure to pass this on to him.

Rated 5 out of 5 stars

I have been a patient for over 3 years…

I have been a patient for over 3 years now and all my experiences have been so positive. It’s so easy for travel documentation. Easy for prescriptions and overall I’ve never had anything negative happen. Well done team.

April 13, 2026
Unprompted review
Curaleaf Clinic logo

Reply from Curaleaf Clinic

We’re delighted to hear that your experience has been consistently positive. Thank you for sharing.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look