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Curaleaf Clinic Reviews 2,566

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 1,041 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, knowledge, and professional demeanor, often highlighting specific individuals for their exceptional service. Many people are very satisfied with the customer service, noting quick responses to queries and a supportive approach that makes them feel valued and understood. Reviewers also appreciate the variety and quality of products, which are often described as life-changing for managing various conditions. Though some customers expressed dissatisfaction with the service, citing issues with unhelpful agents and a lack of empathy. A few other people also felt that the product availability was inconsistent, leading to concerns about running out of medication. Additionally, some reviewers mentioned problems with appointment punctuality and a perceived lack of follow-up on complaints.

What people talk about most

Staff

People report positive experiences with staff. Many customers praise the helpfulness and professionalism of... See more

Service

Clients share ambiguous opinions on service. Many reviewers praise the excellent, professional, and speedy... See more

Customer service

Customers had positive experiences with customer service. Many reviewers highlighted helpful and friendly... See more

Product

Reviewers mention ambiguous feedback about product. Many customers praise the products, highlighting their... See more

Response time

Consumers find response times to be ambiguous. While some reviewers report super fast and speedy service,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had a problem today about medication but was sorted out super fast 👍 Always a pleasure to deal with the team and just like to thank Craig Herdman / Patient Coordinator For his help today Have a... See more

Company replied

Rated 5 out of 5 stars

Curaleaf have been excellent in my first 4 months as a subscriber. The flower and oils provided have made an enormous impact to my physical wellbeing and subsequently my mental health. Great selection... See more

Company replied

Rated 5 out of 5 stars

I am absolutely blown away by the service this organisation provides. The prices is so reasonable, if not lower than expected. The communication is impeccable, queries answered in hours not days. Load... See more

Company replied

Rated 5 out of 5 stars

Dr Baljinder Randhawa was very knowlegable in STRAINS, TERPINS & T.H.C Levels. Dr Baljinder Randhawa talked about my recent chest scan. Revealing a positive diagnosis of C.O.P.D and how Cannabis dr... See more

Company replied


Company details

  1. Specialized Clinic
  2. Medical Clinic
  3. Pain Management Physician

Written by the company

Curaleaf Clinic - an award winning medical cannabis clinic - helps patients feel confident and empowered in managing their condition. Curaleaf Clinic was the UK’s first clinic to be registered with the Care Quality Commission and are rated "outstanding" for leadership.

Our Promise on Initial Appointments

If it is decided that medical cannabis is not appropriate for you, we will refund your initial consultation fee regardless of your payment plan.

If it is decided that medical cannabis is not appropriate for you, we will refund your initial consultation fee regardless of your payment plan.
We review every application carefully before offering a consultation, so we only book appointments for people who appear likely to be suitable for medical cannabis treatment. If it is decided that medical cannabis is not appropriate for you, we will refund your initial consultation fee regardless of your payment plan. This is provided accurate information and all required medical records are available to the doctor at your first appointment. We believe in keeping the process fair and transparent.

Contact info

Is medical cannabis right for me?

Register with Curaleaf to check your eligibility for a consultation.

4.3

Excellent

TrustScore 4.5 out of 5

3K reviews

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Replied to 99% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Spoke to Jake about an issue with…

Spoke to Jake about an issue with ordering and he was very helpful and polite,resolved the issue quickly, much appreciated thanks.

April 13, 2026
Unprompted review
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Reply from Curaleaf Clinic

Thank you for your kind feedback. We’re really pleased to hear that Jake was able to resolve your issue quickly and provided helpful, polite support.

Rated 5 out of 5 stars

I really have injoyd this and it has…

I really have injoyd this and it has helped me with so much and my fits calmed down thanks Dan for updates and support you give it’s amazing

April 13, 2026
Unprompted review
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Reply from Curaleaf Clinic

Hi Skitzo,
Thank you so much for sharing your experience. We're glad to hear that you’ve felt supported throughout your care.

Rated 5 out of 5 stars

Excellent patient assistance

Excellent patient assistance, understanding and supportive. Brilliant experience from arranging the appointment to the customer service and the Dr who held the appointment - matching the brilliant service experienced by myself for the entire time under their care, pharmacists, Dr's and other staff are all brilliant, together with the general experience with "Curaleaf".
Thank you.

April 10, 2026
Unprompted review
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Reply from Curaleaf Clinic

Hi J. Charles,
Thank you for your thoughtful feedback. We’re delighted to hear that you’ve had such a positive experience with our team.

Rated 5 out of 5 stars

Professional with understanding clinicians

Great service with easy to understand process. Drs and pharmacists make you feel and ease and are extremely professional at all times. The products are tailored to your personal needs and can be adjusted relating to symptoms if they change. Regular check ups and good pricing make this an all round recommend company.

April 12, 2026
Unprompted review
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Reply from Curaleaf Clinic

Hi Lauren,
Thank you for your kind review. We’re pleased to hear that you’ve found the process clear and that our clinicians and pharmacists have helped you feel comfortable and supported.

Rated 5 out of 5 stars

Absolute quality.

The clinic is serious, and clinicians are very competent, professional, and polite. Curaleaf has provided an extremely efficient treatment for my insomnia, which is priceless and has added quality to my life. Strongly recommended.

April 9, 2026
Unprompted review
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Reply from Curaleaf Clinic

Hi Deff,
Thank you for your thoughtful feedback. We’re so pleased to hear that you found our clinicians professional, competent, and polite.

Rated 5 out of 5 stars

The Doctor I spoke with put me at ease…

The Doctor I spoke with put me at ease and is really professional, he understood me and allowed me to explain clearly because of this. I was really anxious before the contact yet within seconds I felt able to talk and be heard.
Just excellent 👍

April 9, 2026
Unprompted review
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Reply from Curaleaf Clinic

Hi Campage,
Thank you for sharing your experience. It’s wonderful to hear that your doctor helped you feel at ease so quickly.

Rated 5 out of 5 stars

Very knowledgeable and helpful

Very knowledgeable and helpful. I suffered horrendous migraines where I would be out of action for at least 72 hours.
Since taking the medication from Curaleaf I haven’t had a single migraine. Changed my life! Thorough and professional, feel safe and valued with Curaleaf.

April 9, 2026
Unprompted review
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Reply from Curaleaf Clinic

Hi Anne,
Thank you for your amazing feedback. It’s great to know you feel safe, valued, and supported by our team.

Rated 5 out of 5 stars

Excellent friendly and knowledgeable

Excellent friendly and knowledgeable

April 9, 2026
Unprompted review
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Reply from Curaleaf Clinic

Hi Chris,
Thank you for your kind words. We’re really pleased to hear you found our team friendly, knowledgeable, and helpful.

Rated 5 out of 5 stars

Totally life changing for me

Totally life changing for me. No more opiate prescriptions

April 10, 2026
Unprompted review
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Reply from Curaleaf Clinic

Hi Kevin,
Thank you for your feedback. We're glad to hear you're doing well.

Rated 5 out of 5 stars

This is such a professional company

This is such a professional company. From the Clinicians you deal with to the east of ordering and delivery.

April 9, 2026
Unprompted review
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Reply from Curaleaf Clinic

Thank you, Colin, for your kind feedback. We’re delighted to hear you’ve had a positive experience with both our clinicians and the ordering and delivery process.

Rated 5 out of 5 stars

AMAZING CUSTOMER SERVICE

thankyou karley for making a confusing situation understandable..very helpful polite and most importantly respectful 🔥💖

April 9, 2026
Unprompted review
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Reply from Curaleaf Clinic

Thank you, Mandy! We’re so pleased to hear that Karley was able to make things clear and support you in such a helpful and respectful way. We’ll be sure to pass on your kind words to her.

Rated 5 out of 5 stars

Curaleaf is a great clinic

Curaleaf is a great clinic - I would recommend them to
Anyone needing to use medical cannabis! Great customer service and always polite and helpful

April 7, 2026
Unprompted review
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Reply from Curaleaf Clinic

Thank you, Helen! We’re so glad to hear you’ve had a great experience with the clinic and that our team has been polite and helpful throughout. We really appreciate your recommendation.

Rated 5 out of 5 stars

Akiel was infornative polite and…

Akiel was infornative polite and responded to my request promptly.

April 9, 2026
Unprompted review
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Reply from Curaleaf Clinic

Thank you for your feedback! We’re pleased to hear that Akiel was informative, polite, and able to respond to your request promptly. We’ll be sure to pass this on to him.

Rated 1 out of 5 stars

Not given a chance to give a complete…

Not given a chance to give a complete explanation of my full symptoms and dismissed out of hand with no opportunity to give my side, treated like I’m a liar and make things up. Extremely poor service .

March 31, 2026
Unprompted review
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Reply from Curaleaf Clinic

Hi Mike,

We're sorry to hear you were unhappy with the service.

We cannot identify you as a patient from this review. We have requested more information via Trustpilot to look into this.

Rated 1 out of 5 stars

Terrible the ordering system is ancient…

Terrible the ordering system is ancient all they want is to charge you more for consultations than the actual product

April 9, 2026
Unprompted review
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Reply from Curaleaf Clinic

Thank you for your feedback. We will take this on board to support future service improvements.

Rated 5 out of 5 stars

Speaking with a very friendly Jake…

Speaking with a very friendly Jake today at Curaleaf. He came across very considerate and fully understood some concerns i had.He dealt with them very quickly and reassured me immediately.

April 8, 2026
Unprompted review
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Reply from Curaleaf Clinic

Thank you for your kind feedback. We’re really pleased to hear that Jake was able to support you with understanding and reassurance, and that your concerns were addressed quickly.

Rated 1 out of 5 stars

prescribed with prior diagnosis, suddenly changed their mind

decided to cancel my care due to my trauma not being on record and a diagnosis that was on my record prior to prescribing me over one and a half kilos of flower

dont appologise take responsability
you prescribed me in the knowledge of my diagnosis
the medication worked
and then suddenly you changed your mind after an extended period leaving me dependant on class 2 medication without any mediation or communication this is borderline illegal

i was very clearly discriminated against
mislead into conversations about my past in the knowledge this would cause me PTSD
asking irrelevent open ended questions then denying me access without any conversation as to why

"risks" isnt an excuse to expell someone youve Dealt over a kilo to

" Presented as psychotic during telephone consultation with prescribing clinician; - Persecutory delusions: neighbours poisoning children, GP and police conspiring against him; - Distrust of healthcare professionals; - Initially affable but became agitated when discussing delusional content; "

i asked him what he would like to clarify he said nothing im removing your medicine

clearly targetting me because i dont have my abuse on record

john corbett from kent
sam warnock from devizes
these are 2 of the predators that were allowed to pray on me
my local services are preventing records and making me out as delusional

they sent this clinic a letter that was full of JIBBERISH
and they ran with it

THIS IS A DISCRIMINATE ACT.

08/04/26
the neghbours got charged for drug possesion and had social services around for consuming meth in a home with children inside

prooving i was right in the first place

the psychosis diagnosis came from me being poisioned by the nghbour producing meth in their premiss

it is TRULY inappropriate the way i was treated

called in 14/04/26
will not change decision
from what i can tell
prescribed a psychotic individual class 2 without any due diligence for over 1.5 kilos and have caused further sickness
-clinical harm

December 25, 2025
Unprompted review
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Reply from Curaleaf Clinic

Thank you for sharing your concerns.

To ensure your situation is handled appropriately, please contact our Patient Support team directly.

Rated 5 out of 5 stars

Great help from Jessica today

Great help from Jessica today, was able to help me quick!

April 8, 2026
Unprompted review
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Reply from Curaleaf Clinic

Thank you for your kind feedback. We’re pleased to hear that Jessica was able to help you quickly—she’ll really appreciate your comment.

Rated 5 out of 5 stars

Very fast and efficient,delt with…

Very fast and efficient,delt with issues quickly and resolved the issue

April 8, 2026
Unprompted review
Curaleaf Clinic logo

Reply from Curaleaf Clinic

Thank you for your feedback! We’re glad to hear that our team was able to resolve your issue quickly and efficiently.

Rated 5 out of 5 stars

EXCELLENT CUSTOMER SERVICE FROM KARLEY

April 8, 2026
Unprompted review
Curaleaf Clinic logo

Reply from Curaleaf Clinic

Thank you for your kind words! We’re thrilled to hear you had an excellent experience with Karley – we’ll be sure to pass on your praise.

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