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Curaleaf Clinic Reviews 2,566

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 1,041 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, knowledge, and professional demeanor, often highlighting specific individuals for their exceptional service. Many people are very satisfied with the customer service, noting quick responses to queries and a supportive approach that makes them feel valued and understood. Reviewers also appreciate the variety and quality of products, which are often described as life-changing for managing various conditions. Though some customers expressed dissatisfaction with the service, citing issues with unhelpful agents and a lack of empathy. A few other people also felt that the product availability was inconsistent, leading to concerns about running out of medication. Additionally, some reviewers mentioned problems with appointment punctuality and a perceived lack of follow-up on complaints.

What people talk about most

Staff

People report positive experiences with staff. Many customers praise the helpfulness and professionalism of... See more

Service

Clients share ambiguous opinions on service. Many reviewers praise the excellent, professional, and speedy... See more

Customer service

Customers had positive experiences with customer service. Many reviewers highlighted helpful and friendly... See more

Product

Reviewers mention ambiguous feedback about product. Many customers praise the products, highlighting their... See more

Response time

Consumers find response times to be ambiguous. While some reviewers report super fast and speedy service,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had a problem today about medication but was sorted out super fast 👍 Always a pleasure to deal with the team and just like to thank Craig Herdman / Patient Coordinator For his help today Have a... See more

Company replied

Rated 5 out of 5 stars

Curaleaf have been excellent in my first 4 months as a subscriber. The flower and oils provided have made an enormous impact to my physical wellbeing and subsequently my mental health. Great selection... See more

Company replied

Rated 5 out of 5 stars

I am absolutely blown away by the service this organisation provides. The prices is so reasonable, if not lower than expected. The communication is impeccable, queries answered in hours not days. Load... See more

Company replied

Rated 5 out of 5 stars

Dr Baljinder Randhawa was very knowlegable in STRAINS, TERPINS & T.H.C Levels. Dr Baljinder Randhawa talked about my recent chest scan. Revealing a positive diagnosis of C.O.P.D and how Cannabis dr... See more

Company replied


Company details

  1. Specialized Clinic
  2. Medical Clinic
  3. Pain Management Physician

Written by the company

Curaleaf Clinic - an award winning medical cannabis clinic - helps patients feel confident and empowered in managing their condition. Curaleaf Clinic was the UK’s first clinic to be registered with the Care Quality Commission and are rated "outstanding" for leadership.

Our Promise on Initial Appointments

If it is decided that medical cannabis is not appropriate for you, we will refund your initial consultation fee regardless of your payment plan.

If it is decided that medical cannabis is not appropriate for you, we will refund your initial consultation fee regardless of your payment plan.
We review every application carefully before offering a consultation, so we only book appointments for people who appear likely to be suitable for medical cannabis treatment. If it is decided that medical cannabis is not appropriate for you, we will refund your initial consultation fee regardless of your payment plan. This is provided accurate information and all required medical records are available to the doctor at your first appointment. We believe in keeping the process fair and transparent.

Contact info

Is medical cannabis right for me?

Register with Curaleaf to check your eligibility for a consultation.

4.3

Excellent

TrustScore 4.5 out of 5

3K reviews

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Replied to 99% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Very friendly clinicians

Very friendly clinicians, easy to use app/website, and its amazing how far things have come. I'm very happy to have Curaleaf in my life. Spread the word 😃🥦

March 22, 2026
Unprompted review
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Reply from Curaleaf Clinic

Thank you so much for your kind words, Danaidh! We're delighted to hear that you've had a positive experience with our clinicians and found the app and website easy to use.

Rated 5 out of 5 stars

5 star

Great team, fantastic experience fast and responsive every time.

April 1, 2026
Unprompted review
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Reply from Curaleaf Clinic

Thank you for the great feedback, Dan! We're really pleased to hear you've had a fantastic experience with the team.

Rated 5 out of 5 stars

Iv been with Curaleaf for the best part…

Iv been with Curaleaf for the best part of three years and I have not regretted transitioning from illicit to taxed and regulated medicine. The irradiated method of flower preparation they use is necessary for people who's immune system is compromised, but the technique does detract from the flowers bouquet. Overall though my consultant has been great to collaborate with, us doing a dance to find the right dose. Id recommend Dr James Rucker to people who are seeking medical cannabis for psychological and personal growth purposes. Enjoy the ride!

March 31, 2026
Unprompted review
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Reply from Curaleaf Clinic

Hi Paul,

Thank you for taking the time to share your experience.

Many thanks,
Curaleaf Clinic

Rated 5 out of 5 stars

Excellent! Top quality flower and top quality service!

Excellent! Top quality flower and top quality service!
I did hear a lot of bad feedback regarding curaleaf so i was a bit hesitant to sign up with them at first, but wow i’m so happy i went with curaleaf, it does take a couple of months to find the right strain as there are a few that are for beginners shall we say, with no flavour, but when you find the one you like, its smooth sailing. They respond to my queries pretty fast also which is a bonus :). There are a lot of people that want medical that can’t get it due to not having the right medical history, also a lot of street dealers loosing business, I believe these are the people slagging medical off online trying to give it a bad name, as honestly I've had no issues. I’ve been using flower for 27 years so i know what i’m talking about.

March 2, 2026
Unprompted review
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Reply from Curaleaf Clinic

Thank you for sharing such a detailed and positive review!

We’re thrilled to hear that you’ve had a great experience with Curaleaf.

Rated 5 out of 5 stars

Absolutely Fabulous.

Curaleaf is very professional, informative, and friendly clinic, they are aware of your conditions and spend time talking about the different medications. I had no idea this was available until I was told about it. I suffer with dreadful constant pain and anxiety and don't sleep well, it was possible to explore the meds that were right for me. Happy days.

March 27, 2026
Unprompted review
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Reply from Curaleaf Clinic

Thank you so much for your kind words and for sharing your experience. We’re really glad to hear that you felt supported.

Rated 5 out of 5 stars

Very informative

Very informative. Put me at ease. Listened to me. Very hopeful now. Would recommend.

March 28, 2026
Unprompted review
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Reply from Curaleaf Clinic

Thank you for your kind feedback. We’re so pleased to hear that you found your experience informative and reassuring.

Rated 5 out of 5 stars

Great clinic the doctors are really understanding

Great clinic the doctors are really understanding and know there stuff would highly recommended if tablets don't agree with you

March 27, 2026
Unprompted review
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Reply from Curaleaf Clinic

Thank you for your kind feedback, Austin.

We’re delighted to hear that you’ve had a positive experience with our clinic and that our doctors have been understanding and supportive.

Rated 5 out of 5 stars

Dr Baljinder Randhawa was very…

Dr Baljinder Randhawa was very knowlegable in STRAINS, TERPINS & T.H.C Levels.
Dr Baljinder Randhawa talked about my recent chest scan. Revealing a positive diagnosis of C.O.P.D and how Cannabis dries up my mucus on my chest. I informed Dr Baljinder Randhawa that my sleep Apnoa is no longer a problem after 5 Years using the NPAP Machine I now use it intermitently. Dr advised to keep using the NPAP Machine.
My Mental health remains positive as I am socialising more & making positive Decorating and home improvements on my flat.

March 27, 2026
Unprompted review
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Reply from Curaleaf Clinic

Thank you for sharing your detailed experience.

We’re pleased to hear that Dr Randhawa was able to provide knowledgeable and informative guidance.

Rated 5 out of 5 stars

Superb

Just the best service from start to finish, polished, professional, caring and helping people. If I could give 6 stars I would

March 26, 2026
Unprompted review
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Reply from Curaleaf Clinic

Thank you so much, Darren, for your incredibly kind words! We’re delighted to hear that you had such a positive experience.

Rated 4 out of 5 stars

Great company

Overall curaleaf have been fantastic, the medical cannabis has helped alot with my pain management.

March 27, 2026
Unprompted review
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Reply from Curaleaf Clinic

Thank you so much for sharing your experience.

Rated 5 out of 5 stars

Great patient support

I met Sinead O'Hara this week to review my medication and she was very kind, friendly, and professional. Sinead is a credit to Curaleaf which is a great company to work with. Thank you :)

March 23, 2026
Unprompted review
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Reply from Curaleaf Clinic

Thank you so much for your kind words. We’re delighted to hear about your positive experience with Sinead.

Rated 5 out of 5 stars

appointment reschedule

i missed an appointment due to tech difficulties, wifi in the area been terrible for a couple of days. rung up and bloke called Dan was really helpful, got my appointment rescheduled and sorted. top draw

March 27, 2026
Unprompted review
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Reply from Curaleaf Clinic

Hi Shaun,

Thank you for taking the time to share your experience. We’re sorry to hear about the technical difficulties you ran into, but we’re really glad Dan was able to step in and get everything sorted quickly.

Rated 5 out of 5 stars

Genuine Care and Flawless Patient Support

All the staff I’ve communicated with over at Curaleaf are genuine people looking to help people in need. It’s very difficult to find a great working staff like that also including the doctors I’ve spoken with. I’ve been treated like a person and not just a number. I give Curaleaf five out of five stars just because of the staff and doctors. Patient support is are always quick to reply. I can not fault curaleaf clinic in any way.
Thank you to everyone below for all your help and support. 👏

(Doctors)
Dr Fariha Kamal
Dr Janelle Yee

(Curaleaf Supportive)
Claire G.
Jackie F.
Benjamin S.
Amber K.
Vicki R.
Kayleigh H.

(Curaleaf pharmacy)
Grant
Molly

March 17, 2026
Unprompted review
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Reply from Curaleaf Clinic

Thank you so much for your wonderful feedback. We’re truly grateful for your kind words about our team, it means a lot to know that you’ve felt supported throughout your experience with us.

Rated 5 out of 5 stars

I was having difficulty receiving my…

I was having difficulty receiving my parcel it was my own fault but couldn’t thank lynn enough for resolving it all for me

March 25, 2026
Unprompted review
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Reply from Curaleaf Clinic

Thank you so much for your kind words! We’re really glad Lynn was able to help get everything sorted for you.

Rated 5 out of 5 stars

The pharmacy staff at Curaleaf have…

The pharmacy staff at Curaleaf have impeccable customer service, especially Grant, he was understanding & patient with me helped me resolve any issues I had straight away, I cannot fault all the staff at curaleaf thank you for supporting me. Best medical cannabis clinic by far.

March 26, 2026
Unprompted review
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Reply from Curaleaf Clinic

Thank you so much for your wonderful feedback! We’re delighted to hear that Grant and the rest of the team provided such understanding, patient, and efficient support.

Rated 5 out of 5 stars

Quick response to my questions

Quick response to my questions. Akiel was great and explained everything clearly. Thank you 😊

March 26, 2026
Unprompted review
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Reply from Curaleaf Clinic

Thank you for your lovely feedback, Deborah! We’re so pleased to hear you received a quick response and that Akiel was able to explain everything clearly.

Rated 5 out of 5 stars

Helpful customer support

Easy to get customer support of the site.

March 26, 2026
Unprompted review
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Reply from Curaleaf Clinic

Thank you for your feedback, Lisa! We’re really glad to hear you found it easy to get support through the site.

Rated 1 out of 5 stars

Would give this no stars if i could…

Would give this no stars if i could dont go to curaleaf you will just get horrible mouldy cannabis iv been prescribed 3 different strains and 2 of them were mouldy and unsmokable this place needs shutting down before they make someone ill

March 26, 2026
Unprompted review
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Reply from Curaleaf Clinic

Thank you for your feedback.

We’re very sorry to hear about your experience.

Any concerns about product quality should be reported directly to your dispensing pharmacy.

We cannot identify you as a patient from this review. We have requested more information via Trustpilot.

Many thanks,
Curaleaf Clinic

Rated 5 out of 5 stars

Excellent

Excellent, the doctors and pharmacists are very understanding and helpful.
I'd recommend them.

March 26, 2026
Unprompted review
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Reply from Curaleaf Clinic

Thank you for your feedback.

We’re really pleased to hear that you’ve found our doctors and pharmacists understanding and helpful.

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