Everything was great and after 4 months, I was apparently a new customer and had to have the review etc, which took ages to be approved and then nearly 2 weeks for the delu
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Review summary
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What people talk about most
Reviews shaping this summary
Due to DPD not delivering my meds on 2 days,( one of which her car was in the driveway!) I had to pay another £260 for another dosage. I understand this is not Curates fault, but a bit of discount wou... See more
Company replied
e have a lot of problems downloading a current picture as it won't let me use a photo from the computer i has to betaken at the time of ordering and my wife works, so has to be done at weekends. Pay... See more
Very easy process been with curate health now for around 18 months . Process of ordering is really easy just answer some questions and upload 2 photographs . Then wait for approval dispatched by... See more
Company replied
Company details
Written by the company
Curate Health offers prescription medication through their registered internet pharmacy for the treatment of weight loss. The service is fully regulated and genuine medication is dispensed from London based pharmacy.
Contact info
United Kingdom
- support@curatehealth.co.uk
- curatehealth.co.uk
3.9
Great
17K reviews
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Reply from Curate Health
Hi,
We're happy to hear that your ordering experience was easy and that our medical team provided a prompt response. We truly appreciate your positive feedback!
Best,
The Curate Health Team
Very easy to do
Very easy to do, I felt supported and if I needed help I could/can reach out. Nice doing business
July 20, 2026
Reply from Curate Health
Hi,
We're pleased to hear that you found the process easy and felt supported throughout! It's wonderful to know that you had a positive experience doing business with us.
Best,
The Curate Health Team
Shocking customer service had to jump…
Shocking customer service had to jump through hoops the pen was faulty, sent lots of videos never good enough, only used one dose out the pen and it went faulty, they refuse to send out another pen instead sending me money back for the 3 doses.
July 17, 2026
Reply from Curate Health
Hi,
We're sorry to hear that you were unhappy with your experience.
When investigating reports of a faulty pen, we are required to provide the manufacturer with specific evidence in order to process a claim.
Our team sent clear guidance on the type of video required and reached out to you on multiple occasions to explain this, as the videos initially provided did not meet the manufacturer's requirements.
We appreciate that this process can be frustrating, but these steps are necessary for us to investigate the issue properly. We can also see that this matter has now been resolved.
Thank you for your feedback, and we're sorry that your experience did not meet your expectations.
Best,
The Curate Health Team
Quick and easy
July 22, 2026
Reply from Curate Health
Hi ,
Thank you for your valuable feedback.
We genuinely appreciate the time and effort you have taken to review us.
Best,
The Curate Health Team
Great experience on the ordering and…
Great experience on the ordering and communications side of things fully recommend
July 20, 2026
Reply from Curate Health
Hi,
We're so pleased to hear you had a great experience with our ordering process and communication. Thank you for your recommendation!
Best,
The Curate Health Team
From order to delivery good service…
From order to delivery good service fast turn around been with company over 12 months now and feel safe and confident that they are interested in welfare not just money
July 17, 2026
Reply from Curate Health
Hi,
We're glad to hear about your positive experience with our service and fast turnaround. It truly means a lot to us that you feel safe and confident in our commitment to your welfare. Thank you for your continued trust and for sharing your feedback!
Best,
The Curate Health Team
Reply from Curate Health
Hi,
We're happy to hear that you find our team amazing and supportive, and that our shipping is very fast. We truly appreciate your positive feedback!
Best,
The Curate Health Team
Reply from Curate Health
Hi,
We're so happy to hear that you find our service reliable and our delivery fast. Thank you for your positive feedback, we appreciate it greatly.
Best,
The Curate Health Team
Reply from Curate Health
Hi,
We're glad to hear that you found the ordering process easy and our prices to be the most affordable. Thank you for your wonderful feedback!
Best,
The Curate Health Team
Very prompt with all the service
July 17, 2026
Reply from Curate Health
Hi,
We're happy to hear that you found our service to be very prompt! We truly appreciate you taking the time to share your positive feedback with us.
Best,
The Curate Health Team
On the whole a good service. But
On the whole a good service.
But the delivery company they use are not so good.
Only one to two hours notice of the delivery time and don’t always know the day.
If you miss delivery two times it’s returned to curate,
Loyal customer for two years and first time a
I’ve missed a delivery but didn’t want to know.
Just order again
July 17, 2026
Reply from Curate Health
Hi,
Thank you for your feedback and for being a loyal customer over the past two years – we really do appreciate your continued support.
We're sorry to hear that your recent delivery experience was disappointing. While we understand your frustration, we do attempt delivery twice before an order is returned to us, in line with our Terms & Conditions. As our medication must remain within a strict cold chain, once it has been returned to us it can no longer be used or resent, meaning a new order is required.
We appreciate that this isn't the outcome you were hoping for, and we're sorry for any inconvenience caused. We also value your comments regarding the courier service and will ensure this feedback is passed on to the relevant team as we continually review all aspects of our service.
Best,
The Curate Health Team
Always deliver on time
Always deliver on time. The website is very helpful although long winded when you have to complete all your history again to reorder.
July 17, 2026
Reply from Curate Health
Hi,
We're glad to hear we consistently deliver on time! We appreciate your feedback regarding the reordering process and will certainly look into streamlining it for a smoother experience.
Best,
The Curate Health Team
Reply from Curate Health
Hi,
We're happy to hear that your experience was better this time with quick delivery and service! Thank you for your positive feedback.
Best,
The Curate Health Team
Reply from Curate Health
Hi ,
Thank you for your valuable feedback.
We genuinely appreciate the time and effort you have taken to review us.
Best,
The Curate Health Team
Easy to complete health questionnaire…
Easy to complete health questionnaire and order
Quick response for approval and delivery
July 21, 2026
Reply from Curate Health
Hi,
We're happy you found our health questionnaire easy to complete and that you received a quick response for approval and delivery. Thank you for your positive feedback!
Best,
The Curate Health Team
Reply from Curate Health
Hi,
We're glad to hear that your delivery was both easy and quick! Thank you for taking the time to share your positive experience with us.
Best,
The Curate Health Team
Reply from Curate Health
Hi,
We're glad to hear that you found the access and assessment process, as well as the follow-up treatment, to be positive experiences. Thank you for your valuable feedback!
Best,
The Curate Health Team
Excellent from start to finish
July 17, 2026
Reply from Curate Health
Hi,
We are happy to hear that you had such a positive experience with us from beginning to end! Thank you for your wonderful feedback.
Best,
The Curate Health Team
Reply from Curate Health
Hi,
We are glad to hear that you found our website easy to use and that speaking with our doctor was a helpful experience for you. Thank you for your wonderful feedback!
Best,
The Curate Health Team
Excellent product and a great service
July 17, 2026
Reply from Curate Health
Hi,
We are happy to hear that you found our product excellent and our service great! We truly appreciate you taking the time to leave us such positive feedback.
Best,
The Curate Health Team
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