Custom Pet Gifts Reviews 318

Haven’t received my order. It was placed in March.

I ordered on March 8th and as of today April 26th, I still do not have the product. I have sent two emails and haven’t heard anything.

I ordered well over a month ago. Emailed probably 5 times and have gotten one response telling me there’s a delay. I haven’t heard back about my order or where it’s at. My order confirmation is gone in Shopify. Idk what’s going on, I’ve ordered from them before and never had a problem like this. I’m very frustrated with the lack of communication.

I ordered a pet keychain on March 11. I was immediately charged and never received the keychain nor any tracking info.

I never received my package

Took over 2 months to arrived received no response when I emailed them.

I have ordered through this company on three different occasions and it's been great. My recent purchase however, I never received. I ordered Feb. 20 got my confirmation and then nothing. I'm very disappointed and have tried to email them with no help from them. I lost $70.00

I've been reaching out about my orders since February and I haven't gotten a response nor my orders. At this point I want my refund.

Customer support team sucks at responding. I ordered over a month ago and the order still hasn't even been fully processed or shipped.

Order placed 2.2. 25.
Upon inquiry of status update, customer service told me processing time has increased up to 15 business days.
As of 3.23.25, order had not been fulfilled nor a shipping label has been received, and no response to refunding my money.

Ordered a months ago and still not had arrived yet

There is basically zero communication from this company on updates with shipping or processing. Im writing this nearly 2 months after my order was placed, and nobody still won't contact me back about my order... Never ordering from here again.

I placed an order in January and it is now March 13 and I STILL do not have my order and have no updates on when I am going to get it! I want a refund immediately, and honestly I should still get my order for having to wait so freaking long for it!

Thanks - great product.

If you can't honor the timeframes you put on your website, change them. It says 5-10 business days, I'm on the 20th business day. I've emailed customer service 5 times, finally got a response with the 5-10 business day timeline but that they are "running a bit behind" but then also have a policy that you can't cancel. Its a shame, they have a great product, but clearly no idea how to run a business. Oh I also paid extra to "get to the front of the line", the line is clearly too long.

I have been trying to get a hold of customer service because I have gotten no updates on my order. I ordered my stuff back on Black Friday. It was supposed to be Christmas presents for my loved ones, but now I do not know. This is getting ridiculous.

I love the product. It is a gold charm of my war dog Fighter. I was disappointed that it took over 6 weeks to get the charm. I ordered it on Nov 27 and got it on January 10. I wondered if your company was still in business. I will order from you again and I hope I get my order more quickly.

I mean it took a little over a month to get but it was worth it they look amazing and my family loved it