This is an update to a recently submitted review. I finally received my necklace yesterday. It is beautiful. The detail is great and the engraving that included special characters is perfect . In the... See more
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See what reviewers are saying
I’ve attempted to contact customer service twice, never responded. I ordered a custom keychain a month ago. Never heard anything about shipping or processing. This was meant as a gift to my mother. I’... See more
THIS IS A SCAM!!! I ordered a few items more than two months ago, and they were never shipped/I never got any kind of email from the company even though they charged me the money. I wrote a friend... See more
I ordered a keychain at the end of March for a friend who lost her precious pup. I have still not received it, but yet the purchase was taken out of my account right away. I have tried contacting Cust... See more
Company details
Written by the company
🐶Custom Made Pet Gifts out of Austin, TX! 🇺🇸 Free Shipping on orders $100+! 💭Have Questions? We're Here 24/7
Contact info
P.O. Box 3187, 78630, CEDAR PARK, United States
- support@custompetgifts.co
- custompetgifts.co
2.2
Poor
318 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Easy to order and products are great
Easy to order and products are great. Have ordered several for friends as a memory of a pet recently passed away as well as for myself
September 1, 2022
This was the easiest site and the best…
This was the easiest site and the best way to kept part of my family alive and with me !!!
September 1, 2022
Reply from Custom Pet Gifts
We made it easy for you, Chelsey! Thanks for the kind words ;)
Very nice with this
Cause I like the idea of doing this with pets specially as a memory since my pass now my friend dog pass and I’m giving a present with this necklace I hope he received it soon thank you.
September 1, 2022
Reply from Custom Pet Gifts
Thank you for your support, Carmen! Hope your friend will love the gift!
I ordered custom keychain of picture of…
I ordered custom keychain of picture of my dog that was amazing and delivered before time
August 24, 2022
Unprompted review
Reply from Custom Pet Gifts
Glad you like it, Tammy! Now you can carry your furbaby with you wherever you go ;)
Seam busted day one on a pillow I…
Seam busted day one on a pillow I bought. They claimed as long as it came to the right address they weren’t responsible for quality issues. Disappointed.
August 22, 2022
Unprompted review
Reply from Custom Pet Gifts
We're sorry for your trouble, Tess. While we understand the disappointment, please know that CustomPetGifts do not sell pillows so kindly contact the right seller. If you have any questions about us, please email support@custompetgifts.co.
Kyle lewis
Been 6 days and haven’t received a shipping email. I ordered this for my sisters birthday on the 24 and I’m not sure if it will make it in time now. Really cool idea though
August 8, 2022
Unprompted review
Takes a long time to receive…
I paid extra for faster service and still haven’t received a shipping notification two weeks after I ordered.
July 12, 2022
Reply from Custom Pet Gifts
Really sorry for the dilemma, Kristy! Our customer support team will reach out to take care of you right away.
Customer service is outstanding !!
July 9, 2022
Reply from Custom Pet Gifts
We're excited for you too, Dina! Thanks for the feedback.
Reply from Custom Pet Gifts
The pleasure is ours, Albert! Thank you so much for the support.
Way overpriced and small.
Way overpriced, and way smaller than what you are led to believe you are getting. The size is more like a charm for a bracelet. Workmanship is fine, but otherwise I'm disappointed. Will not order from this company again. From the pictures they post, this product is very misleading.
June 15, 2022
Reply from Custom Pet Gifts
Hey Rob, we're so sorry to learn that your order isn't as expected! At CustomPetGifts, we always do our best to ensure 100% customer satisfaction. One of our agents will contact you via email to take care of you right away.
I’m still waiting
I have contacted support. I have been waiting 3 weeks for my item with no updates. I’m still waiting.
June 14, 2022
Reply from Custom Pet Gifts
Really sorry for the unideal wait, Elizabeth! One of our agents will be in touch with you via email right away.
Good
Haven’t gotten an update on my order or where it’s at so not sure what to put here but checkout is nice and easy, customer service is great.
June 8, 2022
Reply from Custom Pet Gifts
Hey Melanie! We trust your order was delivered successfully on June 14, 2022. Hope you enjoy the keychain!
I’ve ordered 2 charms for my precious…
I’ve ordered 2 charms for my precious fur babies that have passed and I am so impressed with how beautiful they came out. Also I would like to say that the customer service is excellent. Anytime I had a question or concern, they contacted me and answered right away. I highly recommend them!!!
June 3, 2022
Unprompted review
Reply from Custom Pet Gifts
Appreciate your support, Diane! Hope you'll treasure your charms forever ;)
Absolutely love this keychain
Absolutely love this keychain! Turned out beautifully! My sister in law was so happy when she saw it! Thank you so much for the great work and artistry!
June 2, 2022
Reply from Custom Pet Gifts
The pleasure is ours, Kristin! Hope we could work together again soon!
The pendant was perfect
The pendant was perfect. Identical to my dog Zico. Excellent service and delivery. You are to be congratulated. It was so good I bought two more today. Thanks.
May 31, 2022
Reply from Custom Pet Gifts
Thank you so much, Gustavo! Your feedback means the world to us!
This will be my third order
This will be my third order. Even though I haven't received this order yet, I'm sure it will be as wonderful as the last two. So I'm already giving it 5 stars.
May 31, 2022
Reply from Custom Pet Gifts
Thank you for believing in us! We appreciate you very much, David!
Warms my Heart
I love the many different products you offer for pet memorials or just as gifts to others. My dog, Emma passed away a week ago and an ad for your page came up on my Tik Tok fyp and I knew I wanted something and can’t wait to receive the products!
May 31, 2022
Reply from Custom Pet Gifts
Hey Channa, thank you so much for your warm support! Sorry about your furbaby's passing ;/
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