Customprogolf Reviews 

221
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 37 reviews, reviewers had a great experience with this company. Customers consistently praise the company for its excellent products, competitive pricing, and fast, well-packaged delivery. Many people highlight the ease of finding needed parts and the prompt arrival of their orders, often ahead of schedule. Reviewers also appreciate the great service, with some mentioning helpful and knowledgeable staff who provided excellent advice and even personal delivery. However, some customers also noted significant issues with their orders, particularly concerning golf club head covers. These reviewers reported not receiving their items, a lack of shipping notifications, and delays in refunds, leading to frustration and a perception of poor service.

What people talk about most

Product

Consumers find product to be positive, often praising the availability of replacement parts for outdated... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the prompt and quick delivery... See more

Order

Customers had ambiguous experiences with order, with some reporting satisfaction with their purchases, such... See more

Service

Users describe ambiguous interactions with service, with many customers reporting great service, prompt... See more

Price

People report positive experiences with price, often highlighting competitive and reasonable rates. Customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Extremely easy to find the part i needed.Very fast delivery.All spares readily available for my golf cart.Very competitive pricing and delivery

Rated 5 out of 5 stars

I needed a new Control motherboard for my Powakaddy CT6 golf trolley. I ordered this from CustomPro Golf, and it came promptly, well packed, and with complete instructions for how to fit it. Worked... See more

Rated 5 out of 5 stars

Ordered replacement brushes for powakaddy golf trolley. They arrived within days and were well packaged. Fantastic price as well. Will definitely use them again.

Rated 5 out of 5 stars

Great service from Ed, I think I mistakenly gave an incorrect email address when I placed my order for a motocaddy trolley cover. I gave Ed a call and he confirmed that it had been shipped and arrived... See more


Company details


Contact info

4.0

Great

TrustScore 4 out of 5

221 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 10% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.0

All reviews

(221)

33 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Shame you can’t give zero stars

Shame you can’t give zero stars. As per many reviews about this company, NEVER order golf club head covers. Ordered two, never received. Offered refund, NEVER received. All sweetness and light up front, superficial. Absolute rogue company. Tell your mates.

November 25, 2025
Unprompted review
Rated 5 out of 5 stars

PowaKaddy upgrades!

I ordered some winter wheels for my powakaddy cart. They came in a day early. Installed easy and I must say they work great. Can’t thank Customprogolf enough !
Thank you for the great service.

November 14, 2025
Unprompted review
Rated 5 out of 5 stars

Great service from Ed

Great service from Ed, I think I mistakenly gave an incorrect email address when I placed my order for a motocaddy trolley cover. I gave Ed a call and he confirmed that it had been shipped and arrived the following day. Would have no issues using Customprogolf again.

November 1, 2025
Unprompted review
Rated 1 out of 5 stars

Company ceased trading?

Customprogolf is based in Northern Ireland and was dissolved in 2016.

Company House no is NI618954

Not surprising your orders are not received. Will see if there is anywhere to report this

November 10, 2025
Unprompted review
Customprogolf logo

Reply from Customprogolf

No we have not ceased trading, it was not necessary to continue as a Limited company. This was 10 years ago. Maybe you should get facts right before posting. Why not contact us directly (with your real name as we have no order from Sally Reynolds) if you have an issue.

Rated 1 out of 5 stars

Dreadful company -avoid

Similar to other people I ordered a head cover almost a year ago and was advised it was out of stock. Was told I would be refunded if not in but nothing has happened since. Emails not being replied to other the automated response and I left a voicemail and no one returned my call. Dreadful customer service-do not under and circumstances order from this company.

September 6, 2025
Unprompted review
Rated 1 out of 5 stars

AVOID AVOID AVOID.

AVOID AVOID AVOID.

ordered a new putter grip and a head cover, unfortunately found these reviews after I had, emailed after 2 weeks to be told that they were "out of stock" and I was welcome to wait 2 weeks until stock was "expected", or I could have a refund.

Asked for a refund and was told it had "been actioned" and would be in my account in 3-5 days. Currently at +10 days and nothing, luckily I managed to claim back through my bank.

Avoid this absolute scam company.

August 20, 2025
Unprompted review
Rated 1 out of 5 stars

I can’t give minus or I would

I can’t give minus or I would.
I believe these people just take peoples money on false promises. Ordered a head cover , apparently nobody had any stock so offered me a refund or credit to use , I decided to use credit . Guess what still haven’t received anything. 3 months ongoing.
Avoid!!!

June 24, 2025
Unprompted review
Rated 1 out of 5 stars

Why advertise products when they are not in…

Why advertise products when they are not in stock ??? Was told my items were not in stock 10 days after ordering them and i would be refunded within 10 working days, 10 working days have passed and still not received it, i will not use this company again for sure!!! Ordered place 24TH July !

July 24, 2025
Unprompted review
Rated 1 out of 5 stars

Ordered a head cover in December 2024…

Ordered a head cover in December 2024 for Christmas. I never got any shipping notification. I chased and then was told it wouldnt arrive as it was out of stock but I could wait for it to come back in stock. I waited and 7 months later still nothing. I have tried contacting them to get a refund and have been ignored. Diabolically run company. Avoid.

December 13, 2024
Unprompted review
Rated 5 out of 5 stars

We purchased tyres for a Hillbilly…

We purchased tyres for a Hillbilly trolley and we were impressed with the price, which was very competitive, delivery arrived when we were advised and the level of customer service was very good.
This was a birthday gift.
We would use again and recommend.

October 3, 2024
Unprompted review
Rated 5 out of 5 stars

Spot on service

CustomProGolf were excellent. Easy to search web site, part I needed was in stock, ordering process was very simple, part arrived next day. What more could you want?

June 4, 2025
Unprompted review

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