Refused to refund money for the product that would not ahear to the tailgate. Wrap would not stay no matter what we tryed and there telling me they won't Refund save yourself time and money Order loc... See more
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I placed an order after seeing they have U.S. location. My credit card was charged immediately. I emailed and sent "chats" several times without a response. Their website does not provide a phone n... See more
Horrible company!!! Do not buy anything, because they just extract your money and never deliver!!! The Customer service simply telling you off with lies, that they "see in their system" that the items... See more
Company replied
Worst shipping on the planet!! 40 days waiting and still not delivered!! Product sat in the “Distribution Warehouse “ for 3 weeks!! Pony Express was faster than this clown show!! If you are dead s... See more
Company replied
2.0
Poor
29 reviews
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Refused to refund money for the product…
Refused to refund money for the product that would not ahear to the tailgate. Wrap would not stay no matter what we tryed and there telling me they won't Refund save yourself time and money Order local or anywhere else. They're scamming money and won't honor their own refund policies. Been fighting with them.since I got product and refuse to.answer in timely manner Avoid there products
June 29, 2026
Unprompted review
My order is has been MIA forever
My order is has been MIA forever. (order: C19376) My father is part of the pastor team at church and I was excited to get this for his 87th Birthday. I have not heard back in over a week and today is now the 26th of Feb and I have not gotten anything, nor are they contacting me regarding a refund.
Next call will be my Bank!
February 6, 2026
Unprompted review
Misleading website (Not in U.S.)
I placed an order after seeing they have U.S. location. My credit card was charged immediately. I emailed and sent "chats" several times without a response. Their website does not provide a phone number. It's been 10 days, the items haven't been shipped and there was no customization requested. Edit:Got an update after 2 weeks. Received order as described after 4 1/2 weeks. I feel the website was misleading.
February 24, 2026
Unprompted review
Horrible Company and even worse…
Horrible Company and even worse customer service Do not order anything from this scam company you will lose your money and will not receive your order. They are a scam I am having them investigated and they will be shut down the owners will be charged for fraud!
April 10, 2024
Unprompted review
A Sentimental Gift
I bought this pillow for the flower girl in my wedding. She’s all grown up now and recently lost her dog. She and her husband loved the sentiment and will cherish the gift.
February 17, 2022
Unprompted review
Reply from Customwitch
It was a pleasure serving you. We really appreciate you taking the time to share your feedback and being so open with us.
We're glad you felt happy with your order.
Reply from Customwitch
Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
It was a hit
I got my granddaughter the Dabbing Unicorn 2nd grade shirt. She loves it. The colors really pop and she was hit on the first day back to school
August 17, 2021
Unprompted review
Reply from Customwitch
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us — we count ourselves lucky for customers like you. We look forward to working with you again in the future!
Reply from Customwitch
Thank you for the great review! We’re so happy you loved your experience.
special picture of our beloved dogs and us
I got a picture with my husband and I and our dogs that have gone to rainbow bridge and they have wings on them, its so awesome! The dogs we still have are also in it but they don't have wings on them yet thank goodness!!
August 17, 2021
Unprompted review
Reply from Customwitch
Thank you for your wonderful feedback! We truly appreciate your kind words. We hope to support you with better service in the future.
I bought a wonderful pillow…
I bought a wonderful pillow commemorating my little dog sprite who passed away. It was softer and nicer than I could’ve ever thought. Wonderful.
August 17, 2021
Unprompted review
Reply from Customwitch
Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
Really beautiful
Really beautiful
Bought a triple goddess necklace from these beauts and received it speedily and with a little extra gift, Thankyou very much! Will be purchasing from here again!
August 16, 2021
Unprompted review
Reply from Customwitch
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us — we count ourselves lucky for customers like you. We look forward to working with you again in the future!
My mom absolutely loved her picture of…
My mom absolutely loved her picture of all her deceased doggies. Great quality
August 16, 2021
Unprompted review
Reply from Customwitch
We really appreciate you taking the time to share your rating with us. We look forward to serving you again soon.
Great quality love it
Great quality love it. Perfect memory for my fur babies!
August 16, 2021
Unprompted review
Reply from Customwitch
Thank you so much for taking the time to leave an excellent rating. We really appreciate it. Please let us know what we can do for you in the future.
The product was nice
August 16, 2021
Unprompted review
Reply from Customwitch
Thank you so much for your 5-star review! We will share this with the store team to let them know to keep up the amazing work.
excellent goods
excellent goods, excellent service. will deffo use again
August 16, 2021
Unprompted review
Reply from Customwitch
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
The shirt was absolutely beautiful
The shirt was absolutely beautiful. Got it for my wife after losing our pet of 16 years. She loved it.
August 16, 2021
Unprompted review
Reply from Customwitch
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone.
Great cushion
Great cushion, but it has a zip closure not an envelope one, and the names are not visible if you put the pillow upright. But a lovely reminder of my pets.
August 3, 2021
Unprompted review
Reply from Customwitch
Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences.
We're glad we were able to meet your expectations!
Worst shipping on the planet!
Worst shipping on the planet!! 40 days waiting and still not delivered!! Product sat in the “Distribution Warehouse “ for 3 weeks!!
Pony Express was faster than this clown show!! If you are dead set on ordering from this company for Christmas order on the 4July. Just avoid the whole company and save yourself the stress.
June 4, 2021
Unprompted review
Reply from Customwitch
Thank you for bringing this to our attention. We’re sorry you had a bad experience. We’ll strive to do better.
This company is horrible and a scam
This company is horrible! Do not buy anything from them! They made my canvas wrong and refuse to fix it. It was very personal to me and that is what makes it even worse.
May 21, 2021
Unprompted review
Reply from Customwitch
We are sorry that your experience at Customwitch didn’t quite match your expectations. We would like the opportunity to investigate your feedback further. Please could you contact us at support@customwitch.com? We’ll work with you to resolve any issues as quickly as possible.
WHERE IS MY PACKAGE!
Been over a month & still have not received. Do not spend the money on this unless you like throwing your money away.
May 11, 2021
Unprompted review
Reply from Customwitch
Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.
Please feel free to reach out to support@customwitch.com, we would love to make things right if you give us another chance.
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