Refused to refund money for the product that would not ahear to the tailgate. Wrap would not stay no matter what we tryed and there telling me they won't Refund save yourself time and money Order loc... See more
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I placed an order after seeing they have U.S. location. My credit card was charged immediately. I emailed and sent "chats" several times without a response. Their website does not provide a phone n... See more
Horrible company!!! Do not buy anything, because they just extract your money and never deliver!!! The Customer service simply telling you off with lies, that they "see in their system" that the items... See more
Company replied
Worst shipping on the planet!! 40 days waiting and still not delivered!! Product sat in the “Distribution Warehouse “ for 3 weeks!! Pony Express was faster than this clown show!! If you are dead s... See more
Company replied
2.0
Poor
29 reviews
No recent history of asking for reviews
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Hasn’t replied to negative reviews
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Ordered an Item that did not show up.
Ordered an Item - says it was delivered but have never received the item. Company asked me to go through all the hoops etc. - Nothing. Now they say it is stolen and to go to the police. Seriously - I work from home, am here 24/7 and have never, ever had a package stolen. I order a LOT! Ridiculous - unwilling to do any sort of refund or anything.
Update: Seller reached out to me to pay them another 10.00 USD, for a replacement (which I stupidly did because I really, really wanted it). Of course it never showed up either. Do not order from them.
May 6, 2021
Unprompted review
Reply from Customwitch
Thank you for bringing this to our attention. We’re sorry you had a bad experience. We have talked with you via email about this issue and we’ll strive to do better.
Well I did receive the print I ordered
Well I did receive the print I ordered. It actually would have been very nice except I got the beach scene with 5 dogs, 3 large breeds and 2 small. The small dogs are bigger than the large dogs. As in my chihuahua is pictured larger than the Australian Shepard. When inquired about it they said I should have asked for them to be smaller as that is the default size! Really?? I should know to ask that the chi be depicted as smaller than the Aussie? Damn, I thought that was common sense! Terrible customer service!
April 14, 2021
Unprompted review
Reply from Customwitch
Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We would like the opportunity to talk and investigate your feedback further. Please contact us at support@customwitch.com.
Horrible company!!
Horrible company!!! Do not buy anything, because they just extract your money and never deliver!!! The Customer service simply telling you off with lies, that they "see in their system" that the items were delivered for order C6879!! Yeap, its been 3 months and never ever got a notification for any delivery from any courier company!! I bet they will reply here in public, that please send us your order etc. rubbish what doesn't go further than this!!!! SCAM!!!!
April 12, 2021
Unprompted review
Reply from Customwitch
Thank you for bringing this to our attention. Kindly provide us the order number or the email address associated with your order so we can figure out a way on how we can make it up to you.
TAKES FOREVER TO GET
It’s been almost a month and I have nothing. I just noticed it comes from CHINA.
April 7, 2021
Unprompted review
Reply from Customwitch
Thank you for your review. We're sorry to hear you had a frustrating experience, but we really appreciate you bringing this issue to our attention.
Still waiting for my package a month…
Still waiting for my package a month later was for a friends birthday present. Will not use this store again
March 15, 2021
Unprompted review
Reply from Customwitch
Thank you for your review. We're sorry to hear you had a frustrating experience, but we really appreciate you bringing this issue to our attention. You may reach us anytime at support@customwitch.com. Again, thank you for your feedback!
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