Cut My Reviews 21,266

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 5,717 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product quality, noting that items are precisely cut to size and meet their specifications, making projects much easier to complete. The ordering process is often described as simple and efficient, with many appreciating the ease of customization and the helpfulness of the technical view. Reviewers also highlight the excellent delivery service, with products arriving promptly, well-packaged, and often ahead of schedule, ensuring items are safe during transit. However, some customers experienced issues with product accuracy, noting incorrect sizing or defects upon arrival, and a few also reported problems with delivery delays or damaged items. There were also instances where orders were not dispatched as promised or faced significant delays, leading to inconvenience.

What people talk about most

Product

Reviewers highlight positive aspects of product, often praising the precise cutting and good quality of items... See more

Quality

Consumers find quality to be positive, with many reviewers praising the precise cutting and high quality of... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the quick and speedy delivery... See more

Order

Clients share positive opinions on order, with many reviewers finding the ordering process easy, simple, and... See more

Service

People report positive experiences with service, often describing it as first-class, brilliant, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I saw cutmy on there website.Thought i would try this type of splash back on my own kitchen i was fitting.Measured and contacted cutmy.I picked up my splash backs both orders within 2 day s and when... See more

Company replied

Rated 5 out of 5 stars

Never ever had to to have a custom sheet of plastic cut to size with well placed hole for an air conditioning unit exhaust…. But these guys nailed it. Designed by me using an intuitive app on their we... See more

Company replied

Rated 5 out of 5 stars

I've ordered from Cut My 3 times now and couldn't be happier with the pieces, the price and the delivery speed. It's been so handy just ordering exact measurements so I can get jobs done myself withou... See more

Company replied

Rated 5 out of 5 stars

Instructions online were great. Ordering was efficient and the communication throughout the process was outstanding. We received the items, instructions and tools to put up our perspex glass with t... See more

Company replied


Company details

  1. Do-it-Yourself Shop
  2. Acrylic Store
  3. Home Improvement Store
  4. Plastic Products Supplier
  5. Plywood Supplier
  6. Wood Supplier

About Cut My

Written by the company

Who We Are

Cut My is a UK-based manufacturer and online retailer specialising in cut-to-size plastic and wood, supplying made-to-measure products for home, DIY and trade projects.

We help homeowners, DIY enthusiasts and trade professionals save time by cutting materials accurately to your exact measurements, allowing you to focus on installing and completing your project. All products are manufactured in the UK and cut specifically to order using precision cutting equipment.

We take pride in delivering exceptional work that surpasses your expectations, thanks to our fast turnaround and outstanding customer service. If something isn’t quite right with your order, our Customer Experience team is here to help and will work with you to put it right.

What We Make

At Cut My, our aim is to save you time and effort by supplying accurately cut, made-to-measure materials.

Easy Online Ordering

Our online ordering system lets you enter your measurements and instantly see your product take shape using our built-in visualiser.

Where We’re Based

We’re based in West Sussex, UK. We offer a click-and-collect service. By appointment, you can also come and take a look at our sample selection and speak to our helpful Customer Experience team.

Contact us

For Trade & Professionals

We also offer hassle-free, time-saving solutions for Carpenters, Joiners, Cabinet Makers, Furniture Makers, Builders and Developers. You can order cut-to-size sheet materials, cabinet and shaker doors online, from simple sheets cut and edged to complex CNC cut designs primed and painted, we can help at Cut to Size.

Trade

Wall Panelling

Create feature walls with panelling strips or boards cut to your exact wall dimensions. Kits arrive ready to install and paint.

Replacement Windows and Glazing

Acrylic or Polycarbonate panels cut to size for greenhouses, sheds and garden buildings — lighter and stronger than glass.

Shelving

We offer a large range of made-to-measure shelving solutions from floating shelves to shelf boards in a range of colours and finishes.

Table Tops

Protect both your indoor and outdoor furniture with clear or coloured acrylic table tops.

Splashbacks

Transform your kitchen with our range of made-to-measure acrylic, glass and aluminium composite splashbacks. We cut to any size and can include precise cut-outs for sockets and switches.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

21K reviews

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Rated 5 out of 5 stars

Good!

Easy to order, sheets were exactly the right size and finished as expected, well packaged and arrived quickly. Recommended.

May 29, 2026
Cut My logo

Reply from Cut My

Hi Fraser,

Thank you for taking the time to leave such a lovely review. It’s fantastic to know that your order was easy and arrived promptly, exactly as you expected. Your recommendation means a lot to us!

Kind regards,
Cut My

Rated 5 out of 5 stars

Very efficient service

Very efficient service, arrived sooner than expected, well wrapped and good quality product

May 28, 2026
Cut My logo

Reply from Cut My

Hi Kreisha,

Thank you so much for your wonderful feedback! We’re thrilled that your order arrived sooner than expected and that the quality met your standards. It’s always our goal to provide exceptional service and products, so it’s heartening to know we hit the mark for you.

Kind regards,
Cut My

Rated 5 out of 5 stars

Very satisfied

Good quality plywood, well cut as I needed some cut-outs and I couldn't have done them as well myself. I have used them twice and very happy with their work.

May 29, 2026
Cut My logo

Reply from Cut My

Hi Ian,

What a lovely review to receive! It's wonderful that you were satisfied with the quality of our plywood and the precision of the cut-outs. Thank you for choosing us twice; we truly appreciate your support and kind words about our craftsmanship.

Kind regards,
Cut My

Rated 4 out of 5 stars

great prices bit expensive on delivery cost

quality great prices great delivery though bit expensive and delivery firm not that good took time to deliver and then didnt look at delivery instructions !

May 29, 2026
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Reply from Cut My

Hi Paul and Mo

Thank you for sharing your feedback with us. It’s wonderful to hear that you found our prices and product quality to your liking! We truly apologise for the issues you experienced with the delivery; we will certainly take your comments on board to improve this aspect of our service.

Kind regards,
Cut My

Rated 5 out of 5 stars

they were very helpful and efficient.I…

they were very helpful and efficient.I received the goods as ordered

May 27, 2026
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Reply from Cut My

Hi there,

What a lovely review to receive! We're thrilled that you found our service helpful and efficient, and that your goods arrived just as you ordered. Your satisfaction is truly important to us, and it's wonderful to hear we could meet your expectations.

Kind regards,
Cut My

Rated 3 out of 5 stars

Very large long heavy desk tops arrived…

Very large long heavy desk tops arrived late and unprotected. No covering no wrapping no nothing in transit. One got dropped during the delivery by one guy . This was a 2 man delivery. You need to ask more questions in the order about access to the property, if I was three stories up with no elevator there would have been an issue. And be aware apparently it says on the website of the product is heavier than a certain amount you are required to help the delivery driver bring it into the property! The lady at customer service was good and the product is good but the delivery, no protection or packaging iis shocking.

May 29, 2026
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Reply from Cut My

Hi there,

Thank you for sharing your experience with us. We're truly sorry to hear about the issues you encountered during delivery and appreciate your feedback regarding the lack of protection for your desk tops. We typically rely on our in-house courier, Stream, for larger orders as we trust them to handle our products with care; however, it’s clear that this situation fell short of our standards.

We are glad to hear that Abigail was able to assist you and has processed a partial refund—your comments have also been communicated to management for review.

If there's anything more we can do to enhance your experience, please don’t hesitate to reach out directly.

Kind regards,
Cut My

Rated 5 out of 5 stars

Good service

Good service. Prompt delivery.

May 26, 2026
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Reply from Cut My

Hi there

What a lovely review to receive! We're thrilled that you enjoyed our service and appreciated the prompt delivery. Your satisfaction means the world to us.

Kind regards,
Cut My

Rated 5 out of 5 stars

Easy

Simple, quick and very well packaged.

May 28, 2026
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Reply from Cut My

Hi Sarah,

Thank you so much for your kind words about your experience with us. It's wonderful to hear that everything was simple and well packaged — we always aim to make the process as smooth as possible!

Kind regards,
Cut My

Rated 5 out of 5 stars

Super fast service and accurate in…

Super fast service and accurate in every detail - many thanks

May 28, 2026
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Reply from Cut My

Hi there

Thank you so much for your kind words about our service! It's wonderful to hear that everything was accurate and delivered swiftly. We truly appreciate your feedback and hope to assist you again in the future.

Kind regards,
Cut My

Rated 5 out of 5 stars

The replacement greenhouse panels were…

The replacement greenhouse panels were a perfect fit and is much safer than normal glass.
Delivery was quick and the customer support was great!
I wouldn't hesitate to use them again.

May 13, 2026
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Reply from Cut My

Hi Phil,

What a lovely review to receive! It’s fantastic to hear that the replacement greenhouse panels fit perfectly and that you found them safer than normal glass. Thank you for highlighting our quick delivery and customer support — we strive to make every experience a great one.

Kind regards,
Cut My

Rated 3 out of 5 stars
Cut My logo

Reply from Cut My

Hi Geoff,

Thank you for sharing your thoughts on the colour of the dark blue. We do recommend ordering a sample to see how it looks in your space, as lighting can affect its appearance.

If you could send us some photos, we’d like to investigate further to ensure our listings are accurate.

Kind regards,
Cut My

Rated 5 out of 5 stars

Brilliant service

Brilliant service, fast delivery and omg so easy to use and 100% better than the darn curtains you get with an air conditioning unit (mobile) highly, highly recommend.

May 28, 2026
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Reply from Cut My

Hi there

Thank you so much for taking the time to share your wonderful feedback! It's fantastic to hear that you found our service easy to use and appreciated the quick delivery. Your recommendation truly means a lot to us, and we’re thrilled that our curtains have made such a positive impact.

Kind regards,
Cut My

Rated 5 out of 5 stars

Superb great service

First class all shelves were made exactly to my sizes given when ordering, packaging, postage great. I cannot fault you guys, will be ordering from you in the future. Many thanks

May 28, 2026
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Reply from Cut My

Hi Stephen,

Thank you so much for your kind words about our service! We're delighted that the shelves were made to your exact specifications and that the packaging and postage met your expectations. We truly appreciate your support and look forward to assisting you with your future orders.

Kind regards,
Cut My

Rated 5 out of 5 stars

Ordered a rectangle of 3mm perspex for…

Ordered a rectangle of 3mm perspex for privacy to fit inside our clear motorhome washroom window. Product was delivered quickly of good quality and perfect for the job. A big thank you from a happy customer.

May 28, 2026
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Reply from Cut My

Hi Ross,

Thank you for sharing your wonderful feedback with us! It’s fantastic to hear that the 3mm perspex was just what you needed for your motorhome washroom window. We’re really pleased that the quality met your expectations and that everything arrived promptly. Your satisfaction is important to us, and knowing we contributed to a better experience in your space means a lot.

If you have any other needs or questions in the future, please don’t hesitate to reach out!

Kind regards,
Cut My

Rated 1 out of 5 stars

Goods not delivered

Advice: Sort by recent and filter to one stars.

Goods never delivered and refund refused. Have raised a fraud claim with bank. I advise not to use this service, they seem to be scammers. I think they are using an AI chatbot to handle complaints too... very peculiar customer service. Avoid this company.

Update: Offered full refund. The main issue seems to be with the delivery company CutMy uses. Delivery cost was two thirds of the order price. I would have been far more forgiving if the delivery cost wasn't so absurd and the service so awful. Over priced, over promised, under delivered.

June 4, 2026
Unprompted review
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Reply from Cut My

Hi Adam,

Thank you for taking the time to share your experience with us. We sincerely apologise for the inconvenience regarding your order and understand how frustrating it must be when delivery doesn’t go as planned. It's important to us that our customers feel valued, and we're sorry if you felt that wasn't the case in this instance.

We utilise an AI email responder to provide prompt information, but a human will always follow up to ensure clarity. After looking into your situation further, it seems there was proof of delivery; however, we understand that receiving deliveries can sometimes lead to unfortunate circumstances beyond our control - such as packages being taken by the wrong person. We are sorry that this has happened, and we can see that you spoke with Megan via email, who has refunded your order in full.

If there's anything more we can do to assist you or discuss this matter further, please don’t hesitate to reach out directly.

Kind regards,
Cut My

Rated 5 out of 5 stars

Excellent choice of product

Excellent choice of product, quick delivery and good quality so cannot ask for much more.

May 15, 2026
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Reply from Cut My

Hi Paul,

Thank you so much for your wonderful feedback! It’s fantastic to know that you found our product choices excellent and that the delivery was quick. We truly appreciate your support and hope to serve you again in the future.

Kind regards,
Cut My

Rated 5 out of 5 stars

Excellent service

Excellent service, quick delivery

May 28, 2026
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Reply from Cut My

Hi Shaun,

What a lovely review to receive! Thank you for your kind words about our service and quick delivery; we’re thrilled everything met your expectations.

Kind regards,
Cut My

Rated 5 out of 5 stars

Well made product

Well made product, very well packaged.

May 28, 2026
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Reply from Cut My

Hi Sam,

Thank you for your lovely feedback on our product! We're so pleased that you found it well made and appreciated the careful packaging.

Kind regards,
Cut My

Rated 5 out of 5 stars

Exactly what I wanted

Exactly what I wanted, how I wanted, delivered with care, and quickly. Good value for money.

May 28, 2026
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Reply from Cut My

Hi Salmon,

Thank you for your wonderful feedback! It's fantastic to hear that everything was delivered with care and that you found great value in our service. We strive to meet our customers' expectations, and it's always rewarding to know when we've succeeded.

Kind regards,
Cut My

Rated 5 out of 5 stars

Great quality and delivery

Helpul and great quality.

May 27, 2026
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Reply from Cut My

Hi Malcolm,

What a lovely review to receive! Thank you for highlighting the quality of our products and the helpfulness of our service. We’re so pleased you had a great experience with us.

Kind regards,
Cut My

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