Cut My Reviews 21,238

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 5,717 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product quality, noting that items are precisely cut to size and meet their specifications, making projects much easier to complete. The ordering process is often described as simple and efficient, with many appreciating the ease of customization and the helpfulness of the technical view. Reviewers also highlight the excellent delivery service, with products arriving promptly, well-packaged, and often ahead of schedule, ensuring items are safe during transit. However, some customers experienced issues with product accuracy, noting incorrect sizing or defects upon arrival, and a few also reported problems with delivery delays or damaged items. There were also instances where orders were not dispatched as promised or faced significant delays, leading to inconvenience.

What people talk about most

Product

Reviewers highlight positive aspects of product, often praising the precise cutting and good quality of items... See more

Quality

Consumers find quality to be positive, with many reviewers praising the precise cutting and high quality of... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the quick and speedy delivery... See more

Order

Clients share positive opinions on order, with many reviewers finding the ordering process easy, simple, and... See more

Service

People report positive experiences with service, often describing it as first-class, brilliant, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I saw cutmy on there website.Thought i would try this type of splash back on my own kitchen i was fitting.Measured and contacted cutmy.I picked up my splash backs both orders within 2 day s and when... See more

Rated 5 out of 5 stars

Never ever had to to have a custom sheet of plastic cut to size with well placed hole for an air conditioning unit exhaust…. But these guys nailed it. Designed by me using an intuitive app on their we... See more

Rated 5 out of 5 stars

I've ordered from Cut My 3 times now and couldn't be happier with the pieces, the price and the delivery speed. It's been so handy just ordering exact measurements so I can get jobs done myself withou... See more

Company replied

Rated 5 out of 5 stars

Instructions online were great. Ordering was efficient and the communication throughout the process was outstanding. We received the items, instructions and tools to put up our perspex glass with t... See more

Company replied


Company details

  1. Do-it-Yourself Shop
  2. Acrylic Store
  3. Home Improvement Store
  4. Plastic Products Supplier
  5. Plywood Supplier
  6. Wood Supplier

About Cut My

Written by the company

Who We Are

Cut My is a UK-based manufacturer and online retailer specialising in cut-to-size plastic and wood, supplying made-to-measure products for home, DIY and trade projects.

We help homeowners, DIY enthusiasts and trade professionals save time by cutting materials accurately to your exact measurements, allowing you to focus on installing and completing your project. All products are manufactured in the UK and cut specifically to order using precision cutting equipment.

We take pride in delivering exceptional work that surpasses your expectations, thanks to our fast turnaround and outstanding customer service. If something isn’t quite right with your order, our Customer Experience team is here to help and will work with you to put it right.

What We Make

At Cut My, our aim is to save you time and effort by supplying accurately cut, made-to-measure materials.

Easy Online Ordering

Our online ordering system lets you enter your measurements and instantly see your product take shape using our built-in visualiser.

Where We’re Based

We’re based in West Sussex, UK. We offer a click-and-collect service. By appointment, you can also come and take a look at our sample selection and speak to our helpful Customer Experience team.

Contact us

For Trade & Professionals

We also offer hassle-free, time-saving solutions for Carpenters, Joiners, Cabinet Makers, Furniture Makers, Builders and Developers. You can order cut-to-size sheet materials, cabinet and shaker doors online, from simple sheets cut and edged to complex CNC cut designs primed and painted, we can help at Cut to Size.

Trade

Wall Panelling

Create feature walls with panelling strips or boards cut to your exact wall dimensions. Kits arrive ready to install and paint.

Replacement Windows and Glazing

Acrylic or Polycarbonate panels cut to size for greenhouses, sheds and garden buildings — lighter and stronger than glass.

Shelving

We offer a large range of made-to-measure shelving solutions from floating shelves to shelf boards in a range of colours and finishes.

Table Tops

Protect both your indoor and outdoor furniture with clear or coloured acrylic table tops.

Splashbacks

Transform your kitchen with our range of made-to-measure acrylic, glass and aluminium composite splashbacks. We cut to any size and can include precise cut-outs for sockets and switches.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

21K reviews

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Rated 5 out of 5 stars

Total novice here… so easy to order

Total novice here… so easy to order. Measured up; entered the details and items delivered a couple of days later almost export packed to keep the items free from damage. Very impressive. Shelves ordered were high quality and fitted perfectly. Thank you.

June 5, 2026
Rated 5 out of 5 stars

A/C Window Seal Acrylic Sheet is a game changer

Had to find a cheaper alternative to installing permanent a/c at the company I work for, so bought a portable unit, then found CutMy for their clear made to measure acrylic sheet air conditioning window seal. Measured up (including the size and position of the hole for the a/c exhaust vent hose) and placed the order. Initial delivery was damaged in transit (not CutMy's fault) so reported it to customer service (with photos of the damage) and they arranged a replacement the same day (delivered a couple of days later). Next delivery was even more securely packed and size and cut out placement were perfect. Now have a very happy team in my office, especially with the temperatures this week! When I come to fit out other offices in my building with similar set up, CutMy will be my go to for the a/c window seal sheets! Great product and responsive customer service

June 9, 2026
Unprompted review
Rated 1 out of 5 stars

Avoid at all costs: Dangerous billing and delivery practices

I am writing this to warn others about this company's dangerous billing and delivery practices. I attempted to order custom panelling, but their website had a severe technical glitch where my order appeared 'canceled' on my profile, despite them charging me. Their system then processed a duplicate 'ghost' order using an outdated address.

When I realized this, I immediately acted to protect my goods and successfully rerouted the parcel to a local depot for secure collection. However, the company actively contacted the courier, overrode my security instructions, and ordered them to dump the items outside the incorrect property without a signature.

Consequently, my custom items are now sitting unsecured on a stranger's doorstep, completely exposed to theft and damage. When I challenged them on this, they refused to take responsibility or issue a refund, effectively forcing a 'successful' delivery resulting from their own software error. Do not use this company.

This is fraud.

Cut my.co.uk's customer service team had previously been responsive, replying without hours, but all has gone quiet for over 24 hours, yet they are taking action behind my back to hide their mistake.

June 21, 2026
Unprompted review
Rated 4 out of 5 stars

The marine ply I ordered was good

The marine ply I ordered was good quality and precisely cut and well packaged to avoid damage. However the adhesive in the same order was damaged in transit. The good news is that Cut My refunded the adhesive cost, but of course this created a delay in my project.

June 4, 2026
Rated 2 out of 5 stars

Promised next day delivery

Promised next day delivery, which didn’t happen, then was told that you hadn’t dispatched the parcel.
When you did dispatch the item it took the courier a week to deliver it.

June 5, 2026
Rated 5 out of 5 stars

Cut perfectly to measure provided

Cut perfectly to provided measure

June 5, 2026
Cut My logo

Reply from Cut My

Hi Tamila,

Thank you for taking the time to share your thoughts. We're thrilled that everything was cut perfectly to your provided measurements — ensuring a precise fit is always our priority.

Kind regards,
Cut My

Rated 5 out of 5 stars

The boards were cut exactly as I’d…

The boards were cut exactly as I’d asked and primed beautifully on both sides. I would definitely use them again in future.

June 5, 2026
Cut My logo

Reply from Cut My

Hi Annie,

Thank you so much for your kind words regarding the boards! We're delighted that they were cut and primed to your satisfaction. If you ever need anything else in the future, please don't hesitate to reach out.

Kind regards,
Cut My

Rated 5 out of 5 stars

I was very happy with the whole…

I was very happy with the whole experience. I needed some wood cut to a particular size to use as painting panels. Everything was easy and smooth from the ordering process through delivery. Packaging was excellent also. Would definitely use you again!

June 5, 2026
Cut My logo

Reply from Cut My

Hi Kevin

Thank you so much for your lovely feedback! It’s wonderful to know that you found the entire process smooth from start to finish. We pride ourselves on providing excellent packaging and service, so it's fantastic to hear that everything met your expectations for your painting panels. Your satisfaction means a lot to us, and we look forward to serving you again in the future!

Kind regards,
Cut My

Rated 5 out of 5 stars

Quick delivery

Quick delivery. Good product. Will use again. Definitely recommend

June 5, 2026
Cut My logo

Reply from Cut My

Hi Simon,

Thank you so much for your wonderful feedback! We’re thrilled to know that our quick delivery and product quality made a positive impression. Your recommendations mean the world to us!

Kind regards,
Cut My

Rated 5 out of 5 stars

Perfectly cut

Perfectly cut, well packaged.

June 4, 2026
Cut My logo

Reply from Cut My

Hi Andy,

Thank you for your wonderful feedback! We're so happy to hear that everything was perfectly cut and well packaged. Your satisfaction means a lot to us.

Kind regards,
Cut My

Rated 5 out of 5 stars

Great fast service

Great fast service. I bought this Perspex sheet to protect the top of a piece of furniture. It arrived promptly and correct size.

June 4, 2026
Cut My logo

Reply from Cut My

Hi Sally,

Thank you for your wonderful feedback! It’s fantastic to hear that the Perspex sheet arrived promptly and was the perfect size for your furniture. We’re always here to ensure our customers receive exactly what they need.

Kind regards,
Cut My

Rated 5 out of 5 stars

Perfect fit.

June 4, 2026
Cut My logo

Reply from Cut My

Hi Clive,

What a lovely review to receive! It’s wonderful to know that you found the perfect fit with your order. Thank you for sharing your experience with us.

Kind regards,
Cut My

Rated 5 out of 5 stars

I would recommend this company

I would recommend this company. Really pleased with the oak laminate door. Perfect size and lovely finish to the oak grain. Customer services are friendly and very helpful. I found the website easy to navigate which is important when accurate measurements are needed. The door was delivered on time and very well packaged.

May 6, 2026
Cut My logo

Reply from Cut My

Hi Julie

Thank you so much for your wonderful feedback about your experience with us! It’s fantastic to hear that you are pleased with the oak laminate door and that it fits perfectly. We strive to ensure our customer service is friendly and helpful, so it’s great to know our team made a positive impression on you. We're also glad that our website was easy for you to navigate — accuracy in measurements is indeed very important, and we want the process to be as smooth as possible for our customers.

If you ever need assistance in the future, please don’t hesitate to reach out.

Kind regards,
Cut My

Rated 5 out of 5 stars

Came within a few days and very well…

Came within a few days and very well packaged

June 3, 2026
Cut My logo

Reply from Cut My

Hi Alan,

Thank you for your wonderful feedback! It’s fantastic to hear that your order arrived quickly and in great condition. We strive to provide a seamless experience, and it's lovely to know we hit the mark for you.

Kind regards,
Cut My

Rated 5 out of 5 stars

Easy ordering and competitive pricing

Easy ordering and competitive pricing. Quick delivery and good quality.

June 4, 2026
Cut My logo

Reply from Cut My

Hi there

It’s wonderful to hear that you found our ordering process easy and appreciated the competitive pricing. We're delighted your order arrived quickly and met your quality expectations!

Kind regards,
Cut My

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