Cwtchy Covers Reviews 196

TrustScore 4 out of 5

4.2

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product's quality and its effectiveness in reducing pump noise and improving insulation, leading to lower running costs for hot tubs. Many people are delighted with the ease of fit and the overall design, finding the items well-made and a significant upgrade. However, some customers also noted issues with certain products, describing them as cheap or having poor fit, particularly with hot tub covers. A few people mentioned difficulties with securing frames, the cover sliding on support bars, and the potential for poles to bend, indicating some design flaws despite good insulation.

What people talk about most

Product

People report positive experiences with the product, often praising its effectiveness in reducing energy... See more

Quality

Customers had positive experiences with quality. Many reviewers praised the good insulation, lovely fitting... See more

Based on these reviews

Rated 5 out of 5 stars

Delivery was quicker than expected, and the build quality is clearly very sturdy. Most importantly it reduces the pump noise to a low level background whine, instead of the deafening jet engine soun... See more

Rated 5 out of 5 stars

Highly recommend these covers 5*****. We have a Lay Z Spa St Moritz & we are so happy. Don’t hesitate just buy them they are the best we certainly regret not getting them sooner The under the... See more

Rated 5 out of 5 stars

We ordered an insulated mat for our hot tub from cwtchy after purchasing an insulated jacket previously. We haven't used the mat yet but if it's the same quality as jacket we will be delighted. Very f... See more

Company replied

Rated 5 out of 5 stars

Customer services quick reply reassured that cover would fit the pump with opening to fit round the spa pump pipes WITHOUT having to cut the cover as some reviews had suggested. Delivery was very slow... See more

Rated 1 out of 5 stars

The product, hot tube cover is terrible and cheap, 1st day on it turned the water bright yellow, some chemical must have leached out, unless the cover is very tight it still collects water on top,... See more

Rated 1 out of 5 stars

Really disappointed with the product. No information about how to assemble or how it actually fits. Doesn’t fit well to lazy spa hot tub. Straps had to go under hot tub (I presume) so had to empty the... See more

Company replied

Rated 2 out of 5 stars

Was really hoping this would be a perfect solution following several fails with inflatable lids but although the level of insulation seems good, unfortunately found the cover to be very awkward to use... See more

Rated 5 out of 5 stars

Very good covers, we have a large 7 seater and I was concerned about the heating bills. We had it on for about a week before the base and the side cover turned up and this definitely has cut the time... See more

Rated 5 out of 5 stars

The thermal wrap I bought has matched my high expectations, and for the price paid, you would want it to. It’s clearly made with high grade materials that will protect it as well as lower the running... See more

Rated 5 out of 5 stars

Very happy very good insulation. And lovley fitting cover. Alredy have notice a drop in consumption from my smart plug. Thankyou very much. I will be back for the side cover aswell.

Rated 5 out of 5 stars

Great service and great quality items. Sent out quickly and very impressed with how well they do keep the heat in the hot tub. With the heat off over night it's only loosing 2-3 degrees so will make a... See more

Rated 5 out of 5 stars

My order arrived promptly. I received the correct sized item in good condition. I will not hesitate to use this company again. Thank you Cwtchy.

Rated 5 out of 5 stars

Quick delivery. As of yet we haven't used the item, however I have high expectations after reading other reviews.

Rated 5 out of 5 stars

The base mat was extremely well made and beautifully cushioned. The perfect addition to the hot tub and fitted spot on

Rated 5 out of 5 stars

Looks very well made. Nice thick material. Seems to be helpful in keeping the heat in the hottub

Rated 5 out of 5 stars

Great company to deal with , great product and quick shipping, highly recommend

Rated 5 out of 5 stars

Had our thermal mat for a few weeks just waiting to empty and refill well yesterday was the day emptied cleaned put mat under refilled with hot water temp was reading 38 degrees shocked tub once cover... See more

Rated 5 out of 5 stars

Really great product, second time purchasing. Highly recommended. Fast delivery. Good communication and customer service.

Rated 5 out of 5 stars

Fantastic products and really quick delivery. I live in Scotland and have the Cwitchy wrap, mat and cover - all are greatly reducing my energy bill.

Company replied

Rated 4 out of 5 stars

Cwtchy covers provide a fairly unique hot tub product. I already owned the jacket bought from them some time ago and now have the insulated cover. Overall a great insulation solution for my inflatable... See more


Company details

  1. Hot Tub Store
  2. Insulation Materials Store

Written by the company

We are a family run insulation company based in Swansea, South Wales. After years in the insulation industry, we decided to delve into the world of inflatable hot tubs. It soon became clear that the issue faced by most inflatable hot tub users was the same- high energy bills! In an attempt to find a solution to this issue our insulating covers were born! Since we’re a Welsh company, we thought it was only fitting to call ourselves Cwtchy (Cu-chee) Covers! Cwtch in Wales means to hug and protect so why not give your tub a hug with Cwtchy Covers? In addition to this, we try our best to keep all of our suppliers local, supporting Welsh business. #CwtchyAmByth


Contact info

4.2

Great

TrustScore 4 out of 5

196 reviews

5-star
4-star
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2-star
1-star

Replied to 66% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Reduced heat loss

Only part of my spa exposed is the pump / heater so wanted something to insulate to reduce heat loss. This item has now been installed on my Lazy Spa pump and is a good fit. It has reduced heat loss from the pump and in turn has reduced the amount of time the heater is on, proven with my Smart meter.
A good price and very good quality.

November 23, 2023
Rated 5 out of 5 stars

Well worth it

Ordering and delivery were absolutely no bother, cover very easy to fit and has dramatically reduced heat loss and therefore heating time. Hot tub is still being used in November as a result!

November 6, 2023
Rated 5 out of 5 stars

What to do with our hot tub during the winter

We were having trouble finding somewhere to put our hot tub for the winter - to heavy and big for loft and a pain to deflate and get dry. Found the website Cwtchy cover and knew this was what i needed. I ordered every item i needed for my Maldives hot tub. The delivery was on time and came well packaged, was exactly what i was expecting - the fit for the tub and pump was exceptional and the insulating mats tie everything together along with the insulating top. Money well spent - highly recommend

October 6, 2023
Unprompted review
Rated 4 out of 5 stars

Pump cover

Good quality the only reason it does not have 5 stars is when you replace lid you have to be careful not to accidentally change settings on tub

October 16, 2023
Rated 5 out of 5 stars

These covers are so well made

These covers are so well made, super strong and very insulating. They've significantly reduced the heat loss of our spa, so much so I'm only losing around 1 - 2 degrees a day in the autumn. So glad we invested in these, they will save us a small fortune in heating up the spa.

September 5, 2023
Rated 5 out of 5 stars

Hot tub pump cover

We purchased a cover for out hot tub pump. It’s excellent quality and we’ve noticed a reduction in our running costs already. Highly recommend.

September 22, 2023
Unprompted review
Rated 5 out of 5 stars

I'd been looking for ages for a thermal…

I'd been looking for ages for a thermal cover for my Lazy Spa Grenada Hot Tub, even emailed Lazy Spa directly!! Then a friend sent me a link for Cwtchy Covers and they had every I could possibly need. Ordering was easy and finding the right product was even easier as they list everything under model type. Delivery was super quick too and well packaged. I would definitely recommend this company who are cheaper than most with great selection and brilliant service. Will definitely be using again next year when I order thermal tub cover.

September 20, 2023
Rated 5 out of 5 stars

Saves money and looks great - what more could you ask for?

I kept looking at the Cwtchy covers but was put off by the price. When I decided to get the hot tub out for the Summer I thought I'd take the plunge (cough) and bought the side, lid and pump cover. After comparing the weeks before and after adding the covers, I can see I am spending approx £2 less per day on electric. So I didn't need to worry about the price, they will pay for themselves soon enough. I have a Lazy-Spa Helsinki with the fake wood effect which I really like - and losing that was something else I wasn't happy about. However, the dark brown Cwtchy covers look so smart and well made I think they have improved the overall look of the hot tub. Basically, if you have a hot tub, get these covers, you'll only regret that you didn't do it sooner.

August 16, 2023

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