Cybertill Reviews 92

I ordered a replacement till after our old J2 bit the dust in a big way and Jean was the member of the projects team tasked with setting up our new order. When the estimated delivery date was too long (our staff are using pen and paper!) Jean went above and beyond to get us slotted in much faster! We are SO grateful, and we really appreciate it. Thank you, Jean!

We have always had an excellent working relationship with Cybertill and having been informed of the e-modules they are now offering as an annual membership, I contacted them for details. Elaine Scott's response to this and every question or query was of the highest standard. Elaine was professional, polite, informative and went out of her way to help. A lovely person on top and a credit to Cybertill. Thank you.

We have been using Cybertill for close to 18 years. They are always very helpful and easy to get hold of. the system runs very nicely and has many useful features. Tahnk you Cybertill, Jenny and all the team there!

Always available at the end of the phone and they respond very quickly and 9 times out of 10 they are knowledgeable enough to handle the query straight away. To be sure their product rarely needs assistance as it is so easy to use

From the very first meeting with Ellie to the installation & training with Carina I have been impressed at the attention to detail from Cybertill.
Their experience shows through, we have been supported through our first steps at what must be a very difficult working time (late 2020) for them as a group.
The level of training has been tailored to our needs and all our staff have had the level of training and reassurance that they require. Many thanks

Right from the beginning, CyberTill have been very informative with no question being too silly/small. Even during the lockdown when everything went on hold, we still had correspondence with them.

Training has been completed with Carina who has been absolutely fantastic with excellent knowledge and very approachable.

I would definitely recommend CyberTill to anyone who is thinking of changing their till system

We had a presentation with Elaine Scott. She was prepared for any question we asked. The presentation took 2 hours, but we would have liked to listen to her more. She has a wealth of knowledge about the ins and outs of the system. She also replied quickly to all our questions afterwards promptly and professionally.

Very happy with the service so far, having just placed our order. It has been a great experience working with Elaine - she explained the system really clearly with great visuals and no question was a silly question! She spent lots of time explaining options and helping us achieve the solution we need within our budget. We were comparing 3 options for our till and feel confident we have selected the best with Cybertill.

Still trying to get a resolution to our credit card machine failure no response after weeks of asking.

We've been with Cybertill for 5 years. The system has always been extremely reliable. Without them we would not have been able to expand so quickly. We've been particularly lucky to have Jenny Murphy as our accounts manager, who's helped us through thick and thin. A Real asset to their team. Cybertill doesn't have the most modern interface out there, but under the hood it's superior to many of the more sleek looking systems like EPOS Now or Vend. Ultimately, Cybertill is a great company to deal with!

Andrew Glover from Cybertill could not have been more helpful with my Loyalty Customer issue. Thanks Andy for your swift and thorough response, all sorted now. Rose - Spirit Fashion

Christina Greene and Andrew Glover gave exceptional service this week regarding a Gift Aid query. I was amazed by their speed to resolve my issue and they were both very friendly and professional too.

Ben Gravener was amazing, he really went the extra mile to assist with our gift aid notifications. Especially with all the current difficult working arrangements, I just couldn't thank him enough he saved me hours of work.

Thank you Ben you are a star!

May I say a big thank you to Andrew Glover for his patience in understanding why when running 2 reports that they did not reconcile to each other. Andrew answered all of many questions, and did not give up until he got to the bottom of the issue.

I wanted to express Clive Mark’s gratitude for all the support we have had from Stephen Shields, Simon Lavery and Chris Jordan! Honestly they could not have been more helpful and supportive throughout this stressful process over the last 5 months. Every weekly project call was informative, personable and anything discussed was thoroughly followed up with any issues being investigated and dealt with. All three that I have mentioned, have been utterly amazing and we genuinely could not have succeeded with the implementation of Cyber Till without them. Stephen has been contactable at all times and assisted in depth with any problems we have come across in terms of the new system, he has helped us answer any queries to be honest he has gone above and beyond to help us. Simon has the patience of a saint and has dealt with difficult situations where 5 managers are in a room disputing one issue or another relying on Simon for an answer, he has been brilliant and the feedback from the Store Manager’s training was incredible. Now we have gone live, with the help of Simons training I have had minimal issues or queries from our store’s in regards to their new till system (with the history of our business, this is amazing!). And finally, Chris. From the moment he came out to do a technical survey in our head office, he has been so helpful due to our lack of technical knowledge and failure to have everything ready in our stores for our printers to be set up, again his patience and kindness has been one of a kind.

Elaine gave us the presentation for Cybertill and I can honestly say she was professional in her approach and knowledgeable in her subject matter. She gave an excellent overview of all functionality, answered all of our questions and exceeded our expectations. 5 stars all the way!
Thank you, Elaine.

Gloria & Louise, Pete's Dragons.

Faye was very efficient in dealing with our till problems. She was extremely professional & helpful and I felt that she went above and beyond to help me out. Faye’s a good advertisement for cybertill and I know where to come if I have any future problems. Thank you so much once again!

I’m usually very sceptical about IT infrastructure providers and the return we got for what can be a significant investment.

I’m really pleased to say that after six months I’ve heard nothing but praise from the team for Cybertill. The planning, installation, ongoing support all went smoothly with blips being sorted quickly.

More importantly, the team - some of whom are a little ‘IT challenged’ have all embraced the new system and the new metrics it collects has allowed us to maximise sales, better allocate stock, increase gift aid reclaims. All so that we can help more people who need hospice care at the end of their lives.

The initial set up wasn’t cheap and it’ll probably be 2/3 years before we get a true ROI but so far....it looks good.

Thank you Cybertill team :)

We are just about to open our first charity shop and we couldn't have done this without the generosity, support and guidance from everyone at Cybertill.

Personally I would like to say a big thank you to John and Dave for all the patience they have shown during the set up process.

Cybertill run a solid epos/website for us. And just of late they (Steve and Michael) have gone above and beyond with the help provided improving our website.