Cycle Exchange Reviews 1,886

I wish all customer-facing businesses were this effective.
The website is clear and informative.
The product is high quality.
The prices are reasonable.
The customer service from the people I spoke to was best-in-class.
The bike arrived on time and looking like new despite being a few years old.
The delivery guy was a bike expert and fit the pedals on for me.
The whole buying experience was very easy and enjoyable.

I purchased a 2025 Trek Domane+ AL5. It was delivered via a dedicated courier and was as described. I had it set up on my turbo trainer the next day and I have been very happy with my purchase.

Excellent service and delivery
Very quick to reply to emails and bike was as described
Highly recommended service

A friend recently bought a road bike from Cycle Exchange and recommended them. I test rode three of the gravel bikes they had in my size (I’m 6ft 3). They were really helpful all through this process. I’ve riden it twice since and loved it. There is a niggle with the gears slipping, which the workshop have identified as a slightly bent hanger. They’re ordering another and will fit it under warranty. A small nuisance but sorted out with charm and no friction. Great sales, great after sales.

My bike was delivered within 24hrs of ordering and was in perfect condition.

Unfortunately not a good experience. I was given a price for my bike which I accepted. A gentleman came round my house and thoroughly checked the bike. There were scratches around the bottom bracket. This was photographed and sent back to Cycle Exchange, there and then. Despite the scratches caused by the chain coming off, the BB had been replaced last quarter of 2025 well after the scratches were caused. Both myself and the gentleman that came to check and collect the bike, agreed that if these scratches had damaged the BB housing, the BB would not have been replaced. When the bike was taken back, it was rejected because of the scratches. It is now on its way back to me after having paid £50 for packing and carriage! Wasted my time with a £50 charge on top. I would have expected the chap that came to inspect, would have had the authority to reject it at the collection point. Would think twice about recommending.

First class service provided by the team at Cycle Exchange. Exchanged my trek to buy a factor on the cycletowork scheme and dealt with Max who was brilliant in explaining the process and making it all very easy. So pleased with the new bike collected in from the shop and even got a complimentary coffee! I would highly recommend purchasing your next bike from these guys.

Excellent bike delivered swiftly - thanks

Plenty of good advice and lots of help. Also, the process of returning a bike I had bought and replacing with a new one was quick and easy. A really good service - thank you.

Another incredibly well executed workshop investigation and remediation by Mo and Todd. Anything I’ve got that wasn’t built by cycle exchange is now getting the pro treatment from them. What a relief to find professionals who have the desire and capability to get it right first time providing useful information along the way.

Very helpful staff who know their bikes!

Very helpful & responsive staff during the buying process. Bike is superb & really appreciated the home delivery. Recommended.

Really great experience! Very customer focussed. Special thanks to Hazel and Max for their assistance and guidance.

Great bike, knowledgeable staff & home delivery

Great Communication, Service & Delivery, Bike arrived well packaged as described and well priced, really happy with everything and now happy out riding!!!

Good bikes, good people, great process

Great experience. Very quick coming back to all my queries. The bike was dispatched very quickly and the delivery option was great, and affordable thanks to the promotion. The bike is as described, almost new really. I'd definitely recommend using Cycle Exchange.

I submitted my application to sell my road bike with Cycle exchange, received a very reasonable quote, that I immediately accepted; thereafter the process of preparing, sending and completion of the sale was faultless - I would definitely recommend Cycle exchange.

Quick delivery and really nice helpful support!

Ordered a SystemSix Hi Mod. I had a few questions which were either answered promptly or I was guided to where to find the information. They were very helpful and delivery was quick. The frame was also well packaged.