Wiggle Cycle Insurance Reviews 

Excellent service! Getting an insurance claim for my stolen bike went so much more smoothly than I thought it would. Thank you for the clear and polite communication and all the help.

I have used Wiggle for a few years, and I am increasingly concerned at the cost and the complex process for arranging this insurance. Last year was a nightmare as I ended up with a series of phone calls and miscommunication about the policies. Result was I have overinsured given what I use my bikes for. So poor advice and too expensive for my needs.

They keep me informed in regards to my insurance premiums, claims and they respond very quickly! The team are professional but treat me as a family member! I know there are cheaper insurers for my bikes but I’ve been with for over 5 years and counting! There’s a personalised approach not machine like! They make me feel secure and appreciated!

Great customer service, awesome guidance through all formalities.

I had an insurance policy and was told across the board that I may not get the money back, despite the fact my bike was stolen by professionals.

Wiggle handled my case with huge amounts of empathy and kindness. They were friendly and lovely the whole way through. With all the things you hear about insurance companies, Wiggle defies all the negatives.

Needed a refund on insurance through no fault of Wiggle. All to do with incommunicative son!!
Refunded efficiently and promptly.
Excellent Customer Service.

Very helpful, efficient service from the claims team on a damaged wheel. Highly recommend.

Continuously badgering me to take a policy when I wanted was just a quote. Loads of telephone calls hounding me and i have now blocked their numerous numbers.
Now that has worked they are sending me numerous emails. Leave people alone I'm not desperate for your product.

Great service - friendly, helpful but not pushy.

After a cycle accident Wiggle Insurance took the outline of events and logged the claim with minimum fuss and maximum empathy
The claims agent took the claim from there with great efficiency and politeness clearly setting out what was to be done and the parameters to move through the claim. I submitted the required photographs and then I was given approval to seek a damage assessment report and financial quotation to repair the cycle at my convenience and to the repair centre of my choice. This happened within days of the accident. The report and assessment was completed and approval with the settlement offer to meet the costs less the excess was provided in writing on the day of the assessment by the same agent who was most personable and client centric. The time for referral to the Underwriters was quick as had been promised, minutes not more and the agent followed through on all they said they would do whilst providing tips on booking in for the assessment etc.
The Wiggle insurance experience is exemplary. The following day I received payment into my account of the agreed settlement figure. This is exceptional service that helps me to get back to cycling as soon as I heal myself as my cycle will be waiting good as new to ride again. Thank you Alain, from Wiggle.

a few years ago I came across the wiggle cycle insurance from the wiggle website, I considered contents insurance & other forms of insurance for my mountain bikes, but none of them were are clearly defined. With wiggle the T&C's are summarised so well, it was the obvious choice & two years on, one fall caused irreparable damage to my frame and within 48 hours and one call-back, it was all sorted. really seamless, efficient & reliable.

I dealt with Carlisle at Wiggle Insurance after I was assaulted whilst riding my bike. The bike was mostly cosmetically damaged apart from a few bent bits. He was very thorough and the process was easy to follow. I was awarded a payout the next day. I cannot rate him or Wiggle Insurance highly enough.

Have used Wiggle to insure my 2 bikes (2x £5k bikes) for approx 5 years. In that time I made a claim after a fall that left a carbon frame cracked and component damage. Started smooth until they started arguing replacement cost of the frame and would only cover components on the damaged side.. meaning they expected me to use a newer.. smaller lever shape on one side and the older larger on the other. Then wanted to pay less for components based on prices they could find but I couldn’t. Ended getting sorted after some messing about. But on the whole a fairly smooth process.

Next… came around to cancelling my policy part way through (not the same year as the claim) as I’d bought a house so was putting the bikes on the house insurance which is considerably cheaper.
Cancelled without issue until I’d realised a payment was taken the day before, refused to refund part of the payment or cover until the end of the paid month. Apparently they would have honoured the month but I had to ask for it on cancelling. Got fobbed off on the phone after a number of promised calls that never happened and had to chase them back.

####UPDATE 29/07/22####

Had another call from customer services.. had reviewed after it had be pasted over to a different team or manager. Have agreed to give a refund for the monthly payment that came out the day before (over the weekend, but didn’t show on my account until the Monday) I cancelled. Can’t really ask for more than that.

I have been in contact with Christian many times and he is absolutely incredible and his customer service skills are the best I have ever seen.

He has been so interested in getting to know the customer and really gives it 110%.

I’d happily call him a friend, and I hope wiggle knows what an asset to the company he is!

The policy requirements around claims for theft (from home especially) are extremely difficult to satisfy and you need to read them VERY carefully in order to determine if you can comply. Don't fully understand why their conditions are so significantly higher than general Home Contents insurance. Unless you are fully aware of these conditions before you buy, the policy becomes essentially junk. Buyer beware! Would be 1 star but I acknowledge it's my own responsibility to have read the details.

Excellent experience with Wiggle Insurance. They dealt with my claim promptly (bike stolen) and quickly arranged cover for my new bike. Very friendly and helpful.

Fantastic! Following a nasty crash, Carlisle at Wiggle was faultless. He made me feel like my case was personal, assisting me and working alongside me claim for bike, clothing and personal injury. Every email was professional but friendly. I would not hesitate to recommend Wiggle insurance, especially after this experience!

I have been usigng Wiggle cycle insurance for about 2 years now. Luckily I have never had to use it. The reason for the 3 stars is simply because there is no online portal to update payment details. Any yes Im lazy I don't want to have to phone them everytime I change or get a new debit card. Get with the times Wiggle Insurance!