Wiggle Cycle Insurance Reviews 

415
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Did a quote, received a call from a lady called Sam, who patiently took me through everything that was required and could not have been more kind, helpful and understanding. She arranged a price ma... See more

Rated 5 out of 5 stars

I was involved in a road traffic accident where a car knocked me over as I was riding home from work. So I put a claim into Wiggle as my bike was quite badly damaged from the accident. From start... See more

Rated 5 out of 5 stars

I had to make a claim after I ran over a screw which embedded itself in my carbon rims. I heard back from Deon in the claims department within 48 hours of submitting my claim and had a solution ju... See more

Rated 5 out of 5 stars

My current cycle insurers renewal quote had gone up quite a bit after I had made a small amendment so I thought I would shop around. The first quote from Wiggle was a joke! almost double my current in... See more

Company details

  1. Insurance Agency

About Wiggle Cycle Insurance

Written by the company

Enjoy your ride in the knowledge that you have the right cover. Wiggle cycle insurance, we’re for the #goodstuff

About Wiggle Cycle Insurance

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

415 reviews

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No recent history of asking for reviews

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4.4

All reviews

(415)

11 reviews in the last 12 months

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Rated 5 out of 5 stars

Zone 3 wetsuit & excellent service

Recently purchased a Zone 3 wetsuit , boots and gloves from Wiggle. All fit perfectly and l relay pleaded with the quality! The ease and speed of service (received my order within 3days) and support from the team has been excellent.

January 15, 2022
Unprompted review
Rated 5 out of 5 stars

It’s been a great experience!

It’s been a fun, quick, easy and overall great experience changing over my insurance. The team are really helpful and great to get along with. Loads of benefits which my previous provider didn’t offer.it

October 22, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service as per usual

I had a lovely chat with Barbara who helped me set up the insurance this time last year, and helped with with renewing it after issues with my credit card meaning that the automatic renewal did not go through.

October 21, 2021
Unprompted review
Rated 5 out of 5 stars

I purchased Wiggle Cycle Insurance

I purchased third party cycle insurance with Wiggle. You hope you never have to use it, however in July I was knocked off my bike. The insurance cover included a sum for private medical/physiotherapy, which I needed to use. Wiggle customer service has been excellent to enable me to access this. From the first phone call to my claim I can honestly say I can't fault the professional service I received.

October 18, 2021
Unprompted review
Rated 5 out of 5 stars

Prompt, no hassle.

Prompt, precise service.
No hassle. Smoooothe, efficient dealing with the query.
As per the sales department- no problems.

October 5, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service

Wiggle dealt with my bike insurance query promptly and efficiently. I've always found them to be very helpful and friendly.

September 1, 2021
Unprompted review
Rated 5 out of 5 stars

What can I say

What can I say! Amazing customer service from start to finish. Great communication and speedy results. Special mention to Oscar who went above and beyond. Thank you so much 10 out of 10

August 26, 2021
Unprompted review
Rated 1 out of 5 stars

I’ve been with this company for years…

I’ve been with this company for years and they have refused to replace the bicycle that was stolen even though it was secured to railings set in concrete using an approved lock I even gave them CCTV video showing a grinder being used to cut the lock I mean what more could they possibly need to know it’s correct to pay me. What a load of crooks

August 25, 2021
Unprompted review
Wiggle Cycle Insurance logo

Reply from Wiggle Cycle Insurance

Hi Carl

We are sorry we could not accept your claim on this occasion.

Our policy makes provision for a range of storage locations while at home but does not provide cover for a bicycle stored outside your home. On this occasion, the storage conditions of the policy were not met, and therefore we could not accept this claim.

Should you wish to discuss this further, please contact us directly on 03300165113 or claims@cycleinsurance.wiggle.co.uk and we will gladly answer any questions you may have

Wiggle cycle insurance

Rated 5 out of 5 stars

Fantastic Customer service!

Fantastic Customer service!

I have been contacting Wiggle Insurance over email and phone for the past few weeks, and talking to their staffs over the phone is so easy and simple to adjust details off my policy! I was genuinely impressed on how efficient it all went and how asking about future potential claims, issues and updates were promptly answered.

I am Happy to give them 5 star rating, as my experience with them has been nothing but great, I do hope that doesn't change :)!

July 2, 2021
Unprompted review
Rated 5 out of 5 stars

Brilliant Customer Service

Brilliant Customer Service and experience albeit in a frustrating situation. Oscar kept me up to date regularly and the claim was resolved extremely swiftly. I would recommend using Wiggle Cycle Insurance to anyone with a bike. Many thanks

May 17, 2021
Unprompted review
Rated 5 out of 5 stars

Great service from the Wiggle Insurance Team

I had a unique experience with my bike being stolen to say the least. I was really impressed by the professionalism and response of the Wiggle Team. Dylan made sure that the communication was both constant and clear, and I knew where we were at every stage of the claim process. I would really recommend Wiggle Cycle Insurance.

May 17, 2021
Unprompted review
Rated 5 out of 5 stars

Claim experience.

Used the insurance for two or three years and found the customer service excellent and the pricing competitive. The proof of course is in claims handling. Unfortunately I had the misfortune of having my bike stolen and needed to make a claim. The process was slick and with a quick resolution. I can't recommend highly enough based on my own experience.

May 13, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent shopping and cycle insurance experience

I have used wiggle for two purposes and each experience was truly great!
Here are some examples:
- Shopping. Wiggle offers very competitive prices and I love their own brand for cycling
- cycle insurance. Great prices and excellent customer service

April 6, 2021
Unprompted review

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