I've bought 3 bikes over the last 2 years - adults and kids. I've also referred them to my family and my cousins bought 2 bikes too. Overall I'm very happy with the purchases and very satisfied wi... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Really happy I went with CycleSouq. I was looking for something that wouldn't break the bank but still high quality, and they totally delivered. The staff were professional and the delivery was quick... See more
Company replied
I’ve been a happy customer of CycleSouq.ae for a while now — we’ve bought 5 cycles from them over the years, and each time the experience has been seamless. The quality of their bikes, delivery,... See more
Company replied
i bought a man city bike from KSA. it has been a bit long shipment and with no clear extracosts because of custom duties, however at the end the bike arrived. it's a beauty. the packaging was well... See more
Company details
Written by the company
At CycleSouq.com, we're passionate cycling enthusiasts and online retail pioneers committed to offering a curated selection of top-quality brands. We value the uniqueness of every cyclist and aim to provide a diverse range of products to meet all needs, making each journey enjoyable and distinctly yours. Every interaction with us enhances your cycling experience and brings you closer to your next adventure.
Contact info
Dubai, U.A.E.
- +971551523439
- Hello@CycleSouq.com
- cyclesouq.com
4.3
Excellent
493 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Everything is excellent
Everything is excellent. My order came earlier, exactly on my son’s birthday. Thank you so much ❤️
December 23, 2024
Reply from CycleSouq.com
Glad to hear that! Perfect timing for your son's birthday, hope he loves the gift!
Great value and experience
Great prices. The bike was delivered fully assembled and very quickly.
December 27, 2024
Unprompted review
Reply from CycleSouq.com
Thanks for your feedback! Glad you loved the prices and quick, fully assembled delivery. 🚴♂️✨
I bought my boys new bike from cycle…
I bought my boys new bike from cycle souq and everything was more or less smooth. My only small complaint is they took a long time to return whats app messages.
December 24, 2024
Reply from CycleSouq.com
Glad everything went smoothly! We’re working on improving our WhatsApp response time.
Bought a bike for my daughter for…
Bought a bike for my daughter for Christmas. Tyre's were flat after only 1 use which was disappointing however contacted Cycle Souq and they sent a repair man a few days after who fixed the issue and bike is in good working order now
December 23, 2024
Reply from CycleSouq.com
Glad we could sort it out for you! Hope your daughter enjoys her bike!
Reply from CycleSouq.com
Glad to hear that! Enjoy your purchase! 🚴♂️🎉
In Time Delivery with surprise Gesture.
They do gave you small surprise too !
I have ordered a Spartan helmet to match my Spartan Aline MTB.
I just received my Spartan helmet packed in Cycle Souq printed bag.
Thank you guys.
December 27, 2024
Unprompted review
Reply from CycleSouq.com
Thanks for the lovely feedback! 🎉 We’re thrilled you’re happy with your order. Enjoy the ride! 🚴♂️✨
Unprofessional
Customer service is very unprofessional. They barely answer the messages on whatsapp and it takes them 2 days to reply. I wanted to do a return its been 4 days and i am still waiting for them to pickup the bike and deliver the new one.
November 30, 2024
Unprompted review
Reply from CycleSouq.com
Thank you for your feedback. We sincerely apologize for the delay in our response and the pickup process. The delay occurred because your message was sent over the weekend when our customer service team is unavailable. However, we understand the importance of timely assistance and are actively working to improve our response times and streamline our return processes.
Thank you for your patience and understanding.
Best regards,
The CycleSouq Team
Excellent!
Good prices and speedy deivery. Authentic products. 10/10 would recommend.
November 23, 2024
Reply from CycleSouq.com
Thank you for the fantastic review! 💯🚴♂️ that’s what we love to hear! 😊
Reply from CycleSouq.com
Thanks for your feedback! 🚚✨ Great items and quick delivery – that’s what we love to hear! 😊
Stock misinformation.
After placing the order and making the payment, I got an email that the item I bought is out of stock. Now I have to wait till first week of December and maybe I'll receive it by then. Very disappointing.
But at least they were professional enough to inform me immediately instead of waiting for me to follow up.
I will reupdate here once they fulfill their promise and restock first week of December.
November 20, 2024
Unprompted review
Reply from CycleSouq.com
Thank you for your understanding and patience. We sincerely apologize for the inconvenience caused by the item being out of stock after your purchase. While we strive to keep our inventory updated in real-time, occasional discrepancies can occur. We appreciate your acknowledgment of our transparency in informing you promptly.
Rest assured, we are working diligently to restock the item as promised, and we’ll ensure it reaches you as soon as it becomes available. We look forward to updating you soon and hope to turn this experience into a positive one.
Best regards,
The CycleSouq Team
Love my bike!
Love my bike! Ordered in the sale and was looking for a city bike with a basket. Have reveived many compliments on it. Wanted the pink colour but was sold out so got the black instead. Delivery was within 3 days and they delivered it made up with protective packaging around the basket and frame. Very happy and will be ordering another bike for my husband and some accessories too!
November 10, 2024
Unprompted review
Reply from CycleSouq.com
Thank you for your wonderful feedback! 🚴♀️ We’re thrilled you love your new city bike and that it arrived quickly and well-packaged. We can’t wait to help you pick out a bike for your husband and some great accessories. Happy cycling! 🖤✨
Great product but had to chase them as…
Great product but had to chase them as there was no confirmation on delivery date. I would say that the procedures and customer service need to be updated. Once the order was placed there was no follow up at all from the company.
October 24, 2024
Reply from CycleSouq.com
Thank you for your feedback. We’d like to clarify that our communication process is mostly automated—customers receive both WhatsApp and email confirmations for order placement, along with updates on dispatch and delivery. If you missed any of these updates, we apologize for any inconvenience caused and will review to ensure smoother communication in the future. 🚴♀️✨
Great selection of items, quick delivery!
The website has an extensive list of cycles and accessories. The prices are good and the delivery is quick.
October 25, 2024
Reply from CycleSouq.com
Thanks for the awesome feedback! 🚴♂️🛒 Great products, great prices, and speedy delivery – that’s what we aim for! 😊✨
quick turn around time
October 29, 2024
Unprompted review
Reply from CycleSouq.com
Thank you for your feedback! We’re glad you appreciated our quick turnaround time. Looking forward to serving you again! 🚀😊
I ordered Helmet that is not available…
I ordered Helmet that is not available in my country and cyclesouq delivered it as promised, company is legit and trustworthy.
October 15, 2024
Unprompted review
Reply from CycleSouq.com
Thank you for trusting us! 🚚💨 We're glad we could deliver your helmet hassle-free. Enjoy the ride! 🚴♀️✨
Excellent service and excellent product
Excellent service and excellent product
October 14, 2024
Unprompted review
Reply from CycleSouq.com
Thank you for your kind words! We're thrilled to hear you had a great experience. We look forward to serving you again soon! 🚴♂️✨
Great customer service and excellent…
Great customer service and excellent product
October 14, 2024
Unprompted review
Reply from CycleSouq.com
Thank you for your kind words! We're thrilled to hear you had a great experience with our customer service and loved the product. We look forward to serving you again soon! 🚴♂️✨
Mount
The delivery was on time, I was given proper updates on what time of the day, and his location too.
The product had arrived and opened the package. Assembled and found that the mount was not proper fit. I had checked the description from the website and was mentioned that it should fit. I had checked with the customer service and mentioned that something is missing but it was explained that the “spacer” is sold separately. I was misled a little bit. Anyway, i ordered a different mount (110) separately just to let the item work. Paid and waited for the item but i was surprised that it was also sold out. I was left with no option but to refund that part order and was told that they will cancel and refund me the payment.
I ordered the mount from another dealer which came from Germany just to let the existing set work. At the same time, i got a response from technical team by treefrog and said that there should have been an option to choose the mount size of that particular model. I received the part and replaced / installed the new part. It is properly working and the product is great.
Almost 3 weeks passed, i am still waiting for the refund though.
September 26, 2024
Reply from CycleSouq.com
Thank you for your detailed feedback. We’re glad to hear the delivery was smooth and that you're satisfied with the product after installation.
Regarding the spacer and thru axle, these bike racks don’t come with these parts, as they need to be purchased separately based on your bike's fork mount size. We apologize for any confusion this caused. As for the refund, it was processed from our side, and occasionally it can take longer depending on the bank. We appreciate your patience while this is resolved.
Thank you for choosing CycleSouq, and we're here if you need further assistance.
Best regards,
The CycleSouq Team
I order my bike from this website and…
I order my bike from this website and at least for your customer pls assemble the brake and gear cable to the mount at least so your custome just only left to assemble the body. And they didn’t gave enough part for the brake cable and I have to buy and then send to the bike shop myself.
October 12, 2024
Unprompted review
Reply from CycleSouq.com
Thank you for your feedback. However, this review appears to be misleading, as we were unable to verify the reviewer’s order or contact details despite our attempts to investigate further.
To clarify for our customers, all bikes undergo thorough inspection and calibration of brakes and components before being shipped to ensure top-quality service and satisfaction.
Best regards,
The CycleSouq Team
Reply from CycleSouq.com
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