I've bought 3 bikes over the last 2 years - adults and kids. I've also referred them to my family and my cousins bought 2 bikes too. Overall I'm very happy with the purchases and very satisfied wi... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Really happy I went with CycleSouq. I was looking for something that wouldn't break the bank but still high quality, and they totally delivered. The staff were professional and the delivery was quick... See more
Company replied
I’ve been a happy customer of CycleSouq.ae for a while now — we’ve bought 5 cycles from them over the years, and each time the experience has been seamless. The quality of their bikes, delivery,... See more
Company replied
i bought a man city bike from KSA. it has been a bit long shipment and with no clear extracosts because of custom duties, however at the end the bike arrived. it's a beauty. the packaging was well... See more
Company details
Written by the company
At CycleSouq.com, we're passionate cycling enthusiasts and online retail pioneers committed to offering a curated selection of top-quality brands. We value the uniqueness of every cyclist and aim to provide a diverse range of products to meet all needs, making each journey enjoyable and distinctly yours. Every interaction with us enhances your cycling experience and brings you closer to your next adventure.
Contact info
Dubai, U.A.E.
- +971551523439
- Hello@CycleSouq.com
- cyclesouq.com
4.3
Excellent
493 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The shipment arrived with good quality…
The shipment arrived with good quality and in a faster time.
October 7, 2024
Unprompted review
Reply from CycleSouq.com
Thanks for the feedback! We're glad to hear the shipment arrived quickly and in great condition. Enjoy your ride! 🚴♂️✨
Best regards,
The CycleSouq Team
Belle is wonderful to deal with.
Belle is wonderful to deal with.
So professional and supportive.
September 26, 2024
Reply from CycleSouq.com
Thank you for the kind words! We’re happy to hear that Belle provided professional and supportive service. She’ll be thrilled to hear this! 🚴♀️✨
Best regards,
The CycleSouq Team
Support to make changes to the order…
Support to make changes to the order before dilvery and after dilvery was handled very professionally, thank you cycle souq team
September 27, 2024
Reply from CycleSouq.com
Thanks for your feedback! We're glad we could assist with your order changes both before and after delivery. Enjoy your ride! 🚴♂️✨
Best regards,
The CycleSouq Team
Reply from CycleSouq.com
- UNDER REVIEW -
Exceptional Customer Service
This is the first time I made an order with Cycle Souq.
As I’m going for a running camp in Kenya, the schedule delivery was two days after my trip.
I decided to ask for help and text them via WhatsApp so I can receive the packages before my trip.
They were so helpful and kind and I received all of them on time.
Thank you so much ✨
I appreciate all your effort and help.
Gracias 🙏
September 24, 2024
Unprompted review
Reply from CycleSouq.com
Thank you for the wonderful feedback! We're thrilled we could assist in getting your packages to you before your trip. Have an amazing time at your running camp in Kenya! 🚴♀️✨
Best regards,
The CycleSouq Team
Reply from CycleSouq.com
Thanks for your feedback! We're glad you appreciated the pricing and received a product with a long expiry. Enjoy your ride! 🚴♂️✨
Best regards,
The CycleSouq Team
Excellent service
Shipment and delivery and the way how they handled the order is so professional. Will definitely recommend it to anyone who is planning to get a new bicycle. Thank you cyclesouq.com
September 17, 2024
Unprompted review
Reply from CycleSouq.com
Thank you for the great feedback! We're glad to hear the shipment, delivery, and order handling met your expectations. We appreciate the recommendation! 🚴♂️✨
Best regards,
The CycleSouq Team
There is a great support from the staff. Any concern is responded promptly with action. It was a great experience.
There is a great support from
September 12, 2024
Unprompted review
Reply from CycleSouq.com
Thank you for the kind words! We're happy to hear that our team was responsive and took prompt action. Glad you had a great experience! 🚴♂️✨
Best regards,
The CycleSouq Team
I recently had a fantastic experience…
I recently had a fantastic experience at this site! From the moment I started browsing and making my purchase, the staff was incredibly welcoming and knowledgeable. They really took the time to understand my needs and offered great advice. What stood out to me was their honesty and transparency. Not only did they complete the assembly quickly, but they also went the extra mile by providing a thorough service and sharing preventive maintenance tips to help my bicycle last longer. I wholeheartedly recommend Cycle Souq to anyone looking for a dependable and trustworthy bicycle. Their outstanding service and commitment to customer satisfaction have truly won me over.
September 13, 2024
Unprompted review
Reply from CycleSouq.com
Thank you so much for the amazing review! We're thrilled to hear that you had such a positive experience with our team and service. Your recommendation means a lot to us, and we're glad we could help with assembly, advice, and maintenance tips. Enjoy your ride! 🚴♂️✨
Best regards,
The CycleSouq Team
My recent purchase from Cycle Souq…
My recent purchase from Cycle Souq exceeded my expectations in terms of both the product itself and the overall shopping experience.
September 12, 2024
Unprompted review
Reply from CycleSouq.com
Thank you for the wonderful feedback! We're thrilled to hear your purchase and shopping experience exceeded expectations. Enjoy your new ride! 🚴♀️✨
Best regards,
The CycleSouq Team
Excellent Service and prompt delivery
Excellent Service and prompt delivery . Rahul and team have been fantastic in providing alternatives and suggestions of products .
September 9, 2024
Unprompted review
Reply from CycleSouq.com
Thank you for your kind words! We're glad our team could assist you with great service and suggestions. Enjoy your ride! 🚴♂️✨
Best regards,
The CycleSouq Team
great deals and products
great deals and products! excellent customer service!
September 12, 2024
Unprompted review
Reply from CycleSouq.com
Thanks for the great feedback! We're glad you enjoyed our deals, products, and excellent customer service. Enjoy your ride! 🚴♀️✨
Best regards,
The CycleSouq Team
They provide better and quality…
They provide better and quality products and assistance on their customers.
August 18, 2024
Unprompted review
Reply from CycleSouq.com
Thank you for your feedback! We're happy to hear you appreciated the quality of our products and customer assistance. Enjoy your ride! 🚴♂️✨
Best regards,
The CycleSouq Team
Very informative and knowledgeable
September 4, 2024
Unprompted review
Reply from CycleSouq.com
Thanks for the feedback! We're glad you found our team informative and knowledgeable. Enjoy your ride! 🚴♂️✨
Best regards,
The CycleSouq Team
Buyer beware
I purchased two bikes, advertised as assembled in the UAE, for 486 and 370 AED. Delivery was an extra 140 AED. There was no mention of additional charges. The bikes ship separately and there was an additional delivery and customs fee of 328 SAR on the single bike that was advertised for 486 AED. Between the delivery fee from the store, the outrageous shipping company fees and the cost to assemble, the fees will be more than the cost of the bikes. Buyer beware.
Update - the second bike finally arrived missing the basket, screws for the brakes and with a bulge in one tire. I’ll update this review if I receive a refund for this horrible purchase.
September 10, 2024
Unprompted review
Reply from CycleSouq.com
Thank you for bringing this to our attention. We regret that your order was delivered through Shipa, as we’ve recently discovered that they were charging additional hidden fees not communicated to us or our customers. Rest assured, we’ve raised this issue with their higher authorities and are addressing it seriously. Your trust and our reputation are important to us, and we are committed to preventing this from happening again.
We appreciate your understanding and are here to assist further if needed.
Best regards,
The CycleSouq Team
The service was perfect but the worst…
The service was perfect but the worst thing was the delivery it took around one week Do you need to improve that
August 24, 2024
Reply from CycleSouq.com
Thank you for sharing your experience with us. This is the third review in the last 24 hours regarding delivery issues with Shipa, and we are actively investigating the matter. To assure you, we have decided to discontinue working with Shipa and are transitioning back to our previous courier service to avoid such delays in the future. Your feedback is invaluable in helping us improve.
Best regards,
The CycleSouq Team
Reply from CycleSouq.com
Thanks for the great feedback! We're glad you enjoyed our top-notch service. Enjoy your ride! 🚴♀️✨
Best regards,
The CycleSouq Team
Highly Recommended
Punctual in their Delivery and overall a very smooth experience..
August 21, 2024
Unprompted review
Reply from CycleSouq.com
Thank you for the kind words! We're glad to hear you had a smooth experience and appreciated our punctual delivery. 🚴♂️✨
Best regards,
The CycleSouq Team
The delivery was on time and the…
The delivery was on time and the updates were perfect, the cusotmer experience is very good
August 22, 2024
Reply from CycleSouq.com
Thank you for your feedback! We're happy to hear the delivery was on time and the updates were helpful. Enjoy the ride! 🚴♂️✨
Best regards,
The CycleSouq Team
Cyclesouq.com, the best online platform for any and all sports essentials
If you want quality sports products and a 5-star service, the answer simply is Cyclesouq.com. I have never experienced such an impeccable service from any other online retail store, they have all sports products ranging from great quality cycles (for adults and kids), to sports watches and what not. Huge thanks to Belle who is so efficient with any requests and has taken an extra mile to deliver an outstanding service which has prompted me to write a positive review, I believe she is a great asset for the company. Thank you once again Cyclesouq.com team, you guys just rock!
August 28, 2024
Unprompted review
Reply from CycleSouq.com
Thank you for the fantastic review! We're thrilled to hear you had such a great experience with our products and service. Belle will be happy to hear she made such an impact. Enjoy your ride and everything else from CycleSouq! 🚴♂️✨
Best regards,
The CycleSouq Team
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