CycloTricity Reviews 1,106

I found the support from Cyclotricity (Elaine) to be friendly and professional. I initially had a problem with the payment section of the order and then with the delivery. Both were answered and resolved quickly.

The website has a nice amount of options and information. I would happily recommend this company to others.

Very helpful customer service.

2017 Cyclotricity front wheel conversion on a 20" wheel low-step tandem is the most reliable of the 3 e-bikes I use. It gives enough power to get us up hill and gives a pleasant ride, with a slight hum from the motor. The only failure has been the fuse blowing on the battery (one I already had not from Cyclotricity). One thing to be careful of is to keep the throttle clear of H'bar bends as a bend can distort the mounting and create friction. Added a LCD display which works well, but a bit tricky to set up. Downloaded some extra info on the internet and support were helpful in sorting it out. Now planning a Cyclotricity conversion on a solo bike, with display and battery, so everything goes together.

Great product,great price,great customer service,what more Can I say,only thank you for a speedy delivery after being badly let down by another well known company.

Just fitted Ebike kit to my wife's old folding step over shopper bike no problem all good took bit longer than expected as had to adapt one or two things due to age of bike but working well now! good response to emails and quick shipping arrived as stated in 5 days . Kit looks good quality First time with Cyclotricity would definitely recommend

i make contact using email.
I get a fast reply and the problem has been quickly resolved.
well done.

Prompt helpful friendly advise and communication.

I recently had to travel to bristol from Penzance to fix the problem with my daughters bike. Not knowing exactly the problem I aranged for all possible spares to be sent to Bristol. Eilaine on the support desk aranged for them to arive on time and I was able to solve the problem. I then returned the unused spares and was given a full refund . Excelent support and friedly replies via email from Eilaine she was realy helpfull.

Amazing customer support with quick replies and throurougg explanation. I needed to get refund my purchase for external reasons and they made this process very easy.

Will be purchasing from in the future!

Thanks again, especially Elaine :)

Always kept in touch.The Kit is excellent and instructions spot on

Fantastic response to all of my questions, even a year out from purchase. Delivery and product were without issues and as advertised. Really appreciated their level of service

A bit disappointed that I had to buy a new battery as I didn't appreciate that it would fail if not used regularly. However, the support from Elaine to guide me through the fault finding process was excellent. Great customer service when it was required.

Great service from Elaine at Cyclotricity. A great help as I fitted a kit to my existing bike. The kit itself is great once fitted correctly and would fully recommend the product and would highly commend Elaine who helped me through the process. Well done Elaine.

Excellent customer service from Elaine. DHL had a problem at their distribution centre and Elaine was very professional and reply to my query very quickly. Product very good value.

Excellent customer service, good quality product, but not being able to select a delivery day when you order is a pain. Had to ring customer services and ask them to ship my parcel on a certain day to make it likely to turn up when I wanted. Elaine Macanas was brilliant and able to answer all of my questions, but would have been better if it were not necessary. Also, they don't send you an invoice, you have to follow a link to make an account, and when I did so my invoice was not there. Nothing their customer services couldn't sort out, but again, shouldn't be necessary.

Amazing service nothing was a problem.

Many thanks to Elaine who dealt with everything -SO GOOD.

Service here has been fantastic. Have communicated right through the process. Would definitely recommend
Was also the best price could find and on cycle to work too

Ordered bike, prompt delivery, can't really criticize cyclotricity at all, back up info with Elaine if I needed it. Recommend them to anyone considering buying a lecky bike.

This is my second time purchasing Cyclotricity products and once again straight forward. Placed order then within 5 days I received my kit. The kit is now fitted to my bike and no problems what so ever. Elaine from customer services once again very helpful. a good experience from my side