Human company contact from the start. The office did much of the airline stuff for us. The booking, flights, transfers and hotel was absolutely top class. The hotel was immaculately kept, daily roo... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We booked again with Cyprus Paradise this year because the agent ( I’m sure the whole team are very competent too) , Kathleen Esenil has been extremely helpful as usual , attentive , listens to what... See more
Company replied
The contact (Kathleen) at Cyprus Paradise got us through a minefield of problems with an airline's booking system. The telephone is answered by a human (!) and I was delighted and relieved by the know... See more
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Securing our holiday to North Cyprus with Cyprus Paradise has made my partner & i very happy. We'd got the place we wanted at the right price. Dealing with Diane was the best thing we've done in year... See more
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Company details
About Cyprus Paradise
Written by the company
Discover the Mediterranean’s best kept secret with award-winning Cyprus Paradise - expertly packaging incredible holidays for 33 years giving you peace of mind!
With its 200 miles of unspoiled, enchanted coastline, over 300 days of sunshine & 9,000 years of history, Cyprus is a dream destination for relaxing on golden sands & winding down to a blissful island pace...
Cyprus Paradise offering a wide range of hotels in North & South Cyprus, all inclusive holidays & flights to Ercan & Larnaca with great prices & deals!
Contact info
1st Floor Office, 34 Great Queen Street , WC2B 5AA, London, United Kingdom
- 0208 150 6088
- customerservices@cyprusparadise.com
- cyprusparadise.com
4.8
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Reply from Cyprus Paradise
Hi Christine, Thank you for your kind feedback. We’re really glad to hear our team was patient and helpful. We appreciate you taking the time to leave a review and hope to help you again soon!
Customer service
Wanted to fine tune my online booking but was having trouble. Decided to call the office and was promptly put through to Belgin (Belinda). Who was extremely helpful and completed the booking in minutes. Great service and will definitely recommend booking with Cyprus Paradise.
May 22, 2026
Reply from Cyprus Paradise
Hi Oguz, Thank you so much for your lovely review. We’re really pleased to hear that Belgin was able to help you with your booking and make everything quick and easy for you. We’ll be sure to pass your kind words on to her — she’ll be delighted. Thank you again for choosing Cyprus Paradise, and we hope you have a fantastic holiday in North Cyprus!
Honestly I'd have given you 5* but then…
Honestly I'd have given you 5* but then there's no room for improvement & it can cause complacency.
May 19, 2026
Reply from Cyprus Paradise
Hi Karl , many thanks for your review we appreciate your feedback and the strong rating. Ongoing improvement is always a priority for us as a team at Cyprus Paradise . We hope we can assist you again in the future . Kind Regards
Very easy to use booking online
May 19, 2026
Reply from Cyprus Paradise
Hi Jacqui . Thank you for your positive feedback. I’m really pleased to hear you found the online booking process very easy to use. Cyprus Paradise appreciates your comments and we hope to be able to assist again in the future.
Been using Cyprus Paradise for a long…
Been using Cyprus Paradise for a long time and they never let us down always so so nice and helpful the last few years we have Diane Stott who is just amazing and so patient with me' a credit to the company
May 7, 2026
Reply from Cyprus Paradise
Dear Jennifer , thank you so much for your review. We are absolutely delighted to hear that you had such a positive experience with Cyprus Paradise. Your kind words about Diane truly mean a lot to us. She is a valued member of our team, and we are very pleased to know that her support, communication, and dedication made such a difference to your booking experience. — recognition like yours is incredibly appreciated. We look forward to assisting you again in the future and making your next experience just as enjoyable.
Reply from Cyprus Paradise
Hi Andrew , Thank you for your feedback. I’m really pleased you found the service fast and friendly. We always aim to offer the best value available at the time, and I appreciate your comments. Hopefully we can assist again in the future .
A straightforward process with some flexibility
The operator was trying her best to get me the deal I requested and with a little flexibility we got there.
May 8, 2026
Reply from Cyprus Paradise
Hi Deirdre ,Thank you for your lovely feedback. We are really pleased to hear the process felt straightforward and that we were able to find the right deal with a bit of flexibility. we at Cyprus Paradise are always happy to work with you to get the best option available. Have a great holiday !
I have used this company for many years…
I have used this company for many years and always found them helpful, knowledgeable and friendly.
May 14, 2026
Reply from Cyprus Paradise
Hi Sandra - Thank you so much for your continued support over the years. It’s wonderful to hear that you’ve consistently found us helpful, knowledgeable and friendly. Your loyalty is truly appreciated.
Reply from Cyprus Paradise
Hi Richard - Thank you for your positive comments. I’m pleased to hear you received helpful and friendly service from us.Kind Regards Cyprus Paradise team
Helpful staff
Easy to book online - confirmation came straight away - had issue with checking in online and rang for help - Bergin was really helpful - nothing was too much trouble in resolving my issue - thank you so much
May 14, 2026
Unprompted review
Reply from Cyprus Paradise
Hi Linda - Thank you for your lovely review. I’m so pleased to hear the booking process was easy and that your confirmation arrived straight away. I’m also delighted that Belgin was able to resolve your check‑in issue so quickly — your kind words are truly appreciated.
Had some confusing moments on line…
Had some confusing moments on line connecting with Cyprus Paradise systems but once connected service was excellent ( as previously experienced on earlier bookings) and very helpful with senior moment queries, everyting quickly and effeciently resolved.
Will again recommend to family and friends.
May 14, 2026
Reply from Cyprus Paradise
Hi Peter .Thank you for your positive comments. Although there were some initial online connection difficulties, I’m pleased to hear that the service from Cyprus Paradise was excellent and that all queries were handled efficiently. We place a strong value on delivering great customer service and hope to assist you again in the future.
Second time that I've booked our family…
Second time that I've booked our family holidays on Northern Cyprus and it was so easy to do online on their website. All things sorted in one reasonable price, including flights, airport transfer south to north of the island and hotel room. Great service..Roll on August!
May 13, 2026
Reply from Cyprus Paradise
Dear Victoria - Many thanks for your positive feedback and thank you for booking with us again. I’m so pleased the process was simple and that you found everything you needed in one convenient, great‑value package. Wishing you a fantastic holiday in August. !
Give Good advice and helpful
May 6, 2026
Reply from Cyprus Paradise
Hi Mark - Many thanks for your positive feedback . I’m pleased to hear that Cyprus Paradise provided you with helpful and friendly service .We look forward to welcoming you back .
Reply from Cyprus Paradise
Hi Mr Dervish . Thank you for your positive comments. I’m pleased to hear you found Cyprus Paradise reliable and competitively priced. we look forward to welcoming you back
Best service from best company
May 12, 2026
Reply from Cyprus Paradise
Dear Tahir -Thank you for your kind words! We’re really pleased to hear that you found our service efficient, professional, and helpful. Your feedback means a lot to us and motivates us to keep delivering the best possible experience. We look forward to assisting you again in the future and making your next experience just as enjoyable.
Diane is always professional
Diane is always professional, knowledgeable and friendly, we always look to her for our bookings
April 30, 2026
Reply from Cyprus Paradise
Dear Caroline , thank you so much for your review. We are absolutely delighted to hear that you had such a positive experience with Cyprus Paradise. Your kind words about Diane truly mean a lot to us. She is a valued member of our team, and we are very pleased to know that her support, communication, and dedication made such a difference to your booking experience. — recognition like yours is incredibly appreciated. We look forward to assisting you again in the future and making your next experience just as enjoyable.
Reply from Cyprus Paradise
Dear Faye -Thank you for your kind words! We’re really pleased to hear that you found our customer service great !. Your feedback means a lot to us and motivates us to keep delivering the best possible experience. We look forward to assisting you again in the future and making your next experience just as enjoyable.
Highly recommend Cyprus Paradise
I would not hesitate to recommend Cyprus Paradise. Everything was very well organised and all on time. Staff are friendly and helpful. They are there on the end of the phone if you need them. I will certainly be using Cyprus Paradise again in the future.
April 13, 2026
Reply from Cyprus Paradise
Dear Chris -Thank you for your kind words! We’re really pleased to hear that you found our service efficient, professional, and helpful. Your feedback means a lot to us and motivates us to keep delivering the best possible experience. We look forward to assisting you again in the future and making your next experience just as enjoyable.
Reply from Cyprus Paradise
Hi John .Thank you for your positive comments about Cyprus Paradise and we are pleased to know you felt the service was 5‑star when assistance was required. We look forward to assisting you again in the future
Reply from Cyprus Paradise
Hi Amer - Thank you for your positive comments. I’m pleased to hear the staff at Cyprus Paradise provided polite and helpful service. We place a strong value on delivering great customer service and hope to assist you again in the future.
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