Cyprus Villa Retreats Reviews 

163
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 41 reviews, reviewers overwhelmingly had a great experience with this company. Visitors frequently mentioned that the properties were spotlessly clean, exceptionally comfortable, and very well-equipped with all the necessary amenities needed for a truly relaxing family holiday. Travelers also loved the wonderful, convenient locations close to the beach and local shops, while consistently praising the extremely friendly and attentive support team. Some reviewers were not happy with minor maintenance issues, such as faulty appliances, missing items, or wet outdoor furniture upon arrival. However, guests consistently noted that the local customer service and support team were generally quick and efficient to resolve these problems whenever they arose.

What people talk about most

Location

Reviewers mention positive feedback about location, highlighting that the properties are situated right in... See more

Facilities

Clients share positive opinions on facilities, highlighting that the accommodations are well-equipped, clean,... See more

Staff

Reviewers highlight positive aspects of staff, describing them as helpful, friendly, and efficient throughout... See more

Quality

People report positive experiences with quality, highlighting that the accommodations are exceptionally... See more

Holidays

Customers had positive experiences with holidays, expressing deep appreciation for wonderful stays and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This has now been our 3rd holiday in Cyprus with Cyprus Villa Retreats. We returned to Villa Anchora in Carol Bay and stayed in the Villa for 2 weeks in October. Once again from booking the Villa to h... See more

Rated 5 out of 5 stars

From booking the villa to arrival day clear instructions and all information needed given a week prior to arrival. The villa was spotlessly clean, linen used 1st class and and bath towels provided... See more

Rated 5 out of 5 stars

No matter what was going on, any problem big or small - the team were always going above and beyond to make our stay as good as possible. We went to Cyprus to get married, but would return in a heartb... See more

Rated 5 out of 5 stars

Communication was very easy and a pleasure. When we arrived and the pool was a little dirty, we contacted CVR and they were able to get the pool cleaned within 30 mins, The Villa itself is very cle... See more


Company details

  1. Holiday Accommodation Service

Written by the company

Cyprus Villa Retreats offer a large selection of stunning luxury villas in Cyprus. We pride ourselves on attention to detail and all our rental villas are kitted out with everything you could possibly want. Our Cyprus villas offer style, peace and comfort. They are immaculately maintained homes away from home that take all the stress out of your holiday, so that our guests leave feeling that they have had the ultimate holidaying experience .


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

163 reviews

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4.7

All reviews

(163)

39 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic family holiday!!!

We absolutely loved our stay in the villa! It was clean, well equipped and perfectly furnished for a family with three relatively small children. The Cyprus Villa Retreat staff were helpful and extremely polite. Great with the children too. It was reassuring to see how well maintained the hot tub, pool and outdoor area was. Most relaxing family holiday we’d had in a long time!

August 22, 2022
Rated 5 out of 5 stars

Great location and a great villa.

We booked directly with Cyprus Villa Retreats (well worth doing to save £).

We had read other reviews that had mentioned that the pictures online were not a true representation but I can confirm that the pictures are correct and what you will find is a stunning well kept 5-bedroom Villa.

Everything about the Villa was spot on, clean and tidy, with great facilities (we only used the pool but the hot tub looked good). There is plenty of outside space, you won't be wanting for a sunbed or a parasol as there are plenty. We ate out on the patio next to the main living room most nights and used it for cover during the day if we needed to!

The kitchen is complete with a fridge/freezer/kettle and toaster but there is also a filter coffee machine and a pod machine. When you do your shopping the local supermarket (Philippos) even arranges to take your shopping home for you (as well as yourself).

We can not fault our stay, it was a very relaxing 7 days and any questions we had were answered really quickly.

We would all definitely use again.

September 4, 2022
Unprompted review
Rated 5 out of 5 stars

Brilliant Holiday in August

Had a brilliant Holiday here in August staying once again with Cyprus Villa Retreats. Its our 3rd time returning here, each time with friends and their children and we spend the whole year looking forward to it. Villas are always spotlessly clean, local amenities so handy and always someone to reach out to if you need something. We always like to have sundowners at Oniros and grab perfect pictures with the shipwreck, or just to have a relaxed BBQ in the villa at the end of a day by the beach. In previous visits we have driven to the beach on the other side of the mountains and taken a boat out for the day to do some wakeboarding, or just discover some hidden swimming spots. The villas are very tastefully decorated with load of space to store luggage and pantry space for Beers and Wine. Although the hot tub is an optional extra we always think its worth splashing out on, but just be careful about alcohol consumption and the heat. If you want a family holiday in luxury, with accommodation that has everything you need I can't recommend Cyprus Villa retreats highly enough.

August 6, 2022
Rated 5 out of 5 stars

Highly Recommended

Would highly recommend booking through Cyprus Villa Retreats they were extremely efficient and professional from start to finish. We stayed at Villa Rio and it was exactly as described, in fact, it was even better than the photos. We had a wonderful holiday (2 sets of grandparents, parents and two grandchildren) and the Villa was large enough to accommodate us all with ease plus the pool, outside areas and seating were excellent. I would thoroughly recommend the company and the Villa.

July 24, 2022
Cyprus Villa Retreats logo

Reply from Cyprus Villa Retreats

Hi Doreen,

Thank you so much for taking the time to leave your review!

We are very glad that you enjoyed your stay at Villa Rio, and we will be passing your comments on to our whole team.

Looking forward to seeing you again soon 🏖

Kind regards,

Melissa

Rated 1 out of 5 stars

We had a bad experience 2 years ago…

How are they still trading!!! We had a bad experience 2 years ago with them, our villa was broken into and my £20k watch and money was stolen, they wouldn't move us to alternative accommodation despite my two very young girls having sleepless nights (as the thieves got into the villa through an unlocked outside door which wasn’t locked when we arrived whilst we were asleep)! Since then, they have installed safes, so I thought we’d try again.

The villa was tired/tatty, the pool dirty and in need of more water, the lady that met us the day after arrival, just didn’t care (not sure if it was her usual job), said if you need anything to email and there were instructions on the side. We did email re issues and had NO response.

Bearing in mind I paid £7k for a 3-bed villa, it was over £500 to heat the pool for 2 weeks, more for the hot-tub (we didn’t bother so they emptied it before we arrived) and they don’t even clean it whilst you’re there (unless you pay more obviously), they’re like an Easyjet (very basic) charging BA prices – Terrible!

August 17, 2022
Unprompted review
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Reply from Cyprus Villa Retreats

Hi Tremayne,

We are very sorry to hear that you were unhappy once again with your experience, as we try our best to ensure every guest enjoys their stay.

Our Meet and Greet Representative, Angie, was especially disappointed to read your comments. She has been with us for several years and we receive great feedback from guests regarding her service.

I can see that your issue 2 years ago was dealt with swiftly at the time by our Property Manager, who assisted you with contacting the local police and ensured the villa was secure (as you said, the thieves had entered through an unlocked door). At the time we had no other villas available to move you to.

Regarding your recent stay, we are sorry that during your stay we missed a single email from you asking about the temperature of your Heated Pool. (It seems that your email was automatically archived due to an “Out of Office” reply that was received from you, and I have asked our IT department to look into this.) We have a dedicated Guest Support Team who work very hard to respond quickly to all queries, so I’m sorry that we failed with that on this occasion. The only other email we can find is a request for a Late Check Out, which was replied to within 15 minutes of receipt, although sadly we weren’t able to provide the Late Check Out for you.

You were given a discount of 200 GBP on the cost of the Heated Pool as a returning guest. This is an optional extra, as most guests don’t require pool heating in August, when pool temperatures are naturally high anyway.

The hot tub is emptied after every guest for hygiene reasons. If the hot tub is not booked then it is not filled or operational. We’re sorry if this was unclear.

All our base prices are for the rental of a self catered villa, fully prepared with linen, towels, etc. This allows each of our guests to choose any additional services they would like, for a tailor made stay, and keeps our prices reasonable for those who prefer not to book any extra services.

Thanks for taking the time to share your experiences, we do appreciate your feedback.

Kind regards,

Melissa

Rated 5 out of 5 stars

11/10 enough said!

Bearing in mind we booked this holiday pre covid and had to rearrange twice to come on this truly amazing and memorable holiday on 08/22, Cyprus-villa-retreats have been absolutely amazing throughout!! We had a very minor water supply issue (which was not their fault) but the way it was dealt with was very professional and rapid. The villa itself was exceptional, very clean and well maintained and comes with all amenities required. Their recommendations on things outside the villa were always helpful and accurate. We are already considering a return visit in the future and we will be looking no further then Cyprus-villa-retreats to book with! Basically if your wish to book a villa in Cyprus you’ve found the people to deal with!

August 7, 2022
Rated 5 out of 5 stars

Beautiful Villa and area

Vila Silverline was faultless. We had a fantastic stay. Local supermarket does free delivery. We needed to hire a car but only because we wanted to do a lot of exploring, otherwise Coral Bay is a 15to20 min walk for beach and strip or Pathos strip 20 min taxi ride of you want a bigger area. Beautiful clean and peaceful area and Villa. Highly recommend

August 6, 2022
Rated 1 out of 5 stars

Not interested once they have your money!

Cyprus Villa Retreats are only interested in taking your money and no after care.
The Villa we stayed at was basic, outdated and in a state of disrepair.
The hot water tank blew up whilst we were there, instead of replacing it a bodge job was carried out and at 4am the tank blew again and water was cascading throughout the villa and no one to answer the emergency call.
We have been back for over 7 weeks and still no response from the ‘management company’.
I’d not give another penny to this company. They are falsely advertising properties and taking above rate payments for poor properties.

July 31, 2022
Unprompted review
Cyprus Villa Retreats logo

Reply from Cyprus Villa Retreats

Hi Nic,

My name is Melissa, and I am Head of Guest Support here at Cyprus Villa Retreats.
Thanks for leaving your review! We weren’t able to find a booking under your name, but we think we know which party you were with, as you have all left several reviews.

We’re sorry that you were disappointed with the villa, and I took some time to look into your points. We do appreciate your feedback, good or bad!

We were especially concerned with your comments about the hot water tank. I wasn’t able to find any record of the hot water tank “blowing up” - I found that there was a report of a leak, that didn’t impact the interior of the villa, but outdoors at the car port area only. I see that our maintenance team attended to resolve this.

We have a 24 hour emergency number, and I personally am on call on this number. I checked the call logs for the night in question, and I wasn’t able to find any missed calls from you.

Here at Cyprus Villa Retreats we do our best to respond to any issues our guests have while they are staying in our villas. It’s very difficult to resolve any issues after you have left 😟

Thanks again Nic for your feedback.


Rated 1 out of 5 stars

Don't be fooled by the website pics!

The directions to Villa Sarah provided by Villa Retreats takes you to a dirt track at the back of the villa with no access! It took 15mins to drive from there to get to the correct road. We were disappointed as the villa did not feel luxury. Instead it's in great need of remodernisation! The bedrooms and bathrooms are basic, minor things needed repairing and the whole villa looks tired and dated. There is a terrace on the upper floor with beautiful views but no furniture. Often there was no hot water due to disrepairs with the hot water tank. The pool area was nice with stunning sunset views but still didn't make it worth the money!

July 26, 2022
Unprompted review
Cyprus Villa Retreats logo

Reply from Cyprus Villa Retreats

Hi Claire,

Thanks for your comments. We weren’t able to find your booking with us, but we do appreciate the feedback.

Roads in Cyprus are a little tricky! We do our best to give the exact co ordinates of the villa, with a Google Maps link. We’re sorry to hear that you had issues with this.

Here at Cyprus Villa Retreats we do our best to respond to any issues our guests have while they are staying in our villas. It’s very difficult to resolve any issues after you have left 😟

Rated 1 out of 5 stars

AVOID AT ALL COSTS

We stayed at villa Sarah in June 2022 and from the start the holiday was a disaster with the directions they gave were wrong, we had no hot water for 5out of 7 mornings with a hot pipe bursting twice. A/C breaking down. The outside of the villa is a health & safety issue if you have children because gates missing and litter over the grounds. Water line stain in the pool at waterline.
This property is in great need of a lot of money being spent on it to bring up to a luxury standard.
Cyprus Villa Retreats do not want to correspond with you when you get back from your holiday when you email them to discuss the problem’s that we had.
I would Never book with this company again.

July 20, 2022
Unprompted review
Rated 5 out of 5 stars

Fully recommend to all!

What a lovely company, with great and efficient customer service. Understanding from the start of our needs, would not hesitate to book every holiday with these guys after this and recommend them to everyone.

July 9, 2022
Unprompted review
Rated 3 out of 5 stars

We stayed at Villa Sara, disappointed with quality

We stayed at Villa Sarah part of the so called Platinum Range booking ref (DHLH-230221) The Villa is fairly basic and no where near the description - "Extremely exclusive, extravagant facilities, will never disappoint". The sunbeds are very old, a number broken and not enough for 14 people. The single oven had one metal tray that fitted, another from another oven that was to small and fell off the the oven shelf rails, so really difficult to cook for the number of people, barbeque the same, way to small for group size.we had to ask for ove gloves tea towels and a large cooking dish.
It has a massive balcony with no furniture or shade so a waste of space. It had an old deck chair, 2 small tables and two bucket plastic chairs, how are you suposed to use this space for 14 people? The bedroom furniture is cheap Ikea quality.
The Villa cannot be found by google maps, it takes you to an off road dirt track that will destroy your hire car if you use it. The Pool Guy knew this but Viilla Retreats did not, very frustrating arrival, half an hour to find alternative route. The Villa is in an elevated position so fantastic views but the road up to it is not great and very long so no walking to any where is not realistic, great beach bar at bottom of the hill. The Villa is not bad but it is basic and way over priced so for the money disappointing.

August 6, 2021
Unprompted review
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