Cyrus Rugs Australia Reviews 

506
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 50 reviews, reviewers had a great experience with this company. Customers frequently mention that the staff are exceptionally helpful, highly knowledgeable, and always ready to patiently assist shoppers with finding the ideal rug for their homes. People also deeply appreciate the remarkably wide selection of quality products available in store and the smooth, enjoyable shopping process from start to finish. However, some people mentioned issues with product quality, such as colours fading over time or items arriving with minor defects. Some reviewers were not happy with customer service responses regarding unhelpful return processes and strict store credit policies.

What people talk about most

Product

People report positive experiences with product quality, noting that the rugs look beautiful and transform... See more

Staff

Reviewers highlight positive aspects of staff, praising their exceptional helpfulness and deep product... See more

Service

Consumers find service to be positive, highlighting outstanding support and knowledgeable staff from start to... See more

Quality

Users describe ambiguous interactions with quality, as experiences vary widely among buyers. Many customers... See more

Customer service

Customers had positive experiences with customer_service, consistently praising the knowledgeable staff and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Went into Rockhampton store after seeing some potential rugs I liked on the website. The man in this store was very helpful and showed me lots of different options based on what I was looking at. Al... See more

Company replied

Rated 5 out of 5 stars

​My recent visit to Cyrus Rugs in Rockhampton was an absolute pleasure, and I can't recommend them highly enough. We were impressed by the huge and fantastic range of rugs on display. It was great to... See more

Company replied

Rated 5 out of 5 stars

Best experience service Lady name was Julie, only intended on buying one rug due to her knowledge I ended up buying 2 rugs .. ... Great customer service incredible lady.. Thank you 💐 I'll be back bec... See more

Company replied

Rated 5 out of 5 stars

After finding the right rugs on the website I visited the Rockhampton store to buy them. There was very limited stock and they had to be ordered in. Mark from Rockhampton was genuinely so helpful and... See more

Company replied


Company details

  1. Rug Store
  2. Decoration and Interior Design Store
  3. Furniture Accessories

Written by the company

Cyrus Rugs is the largest independent rug retailer in Australia, first commencing business on the Gold Coast in 1988. Cyrus Rugs is a family owned company lead by Cyrus Mollaian, a man with a passion for rugs, who moved to Italy in 1978 and established a rug business that counted royalty amongst it's clientele. Cyrus's family still continues the operation there, with collaborative buying leading to economies of scale that not only reflect great savings, but also brings you the world's best ranges, styles and trends in modern carpets and rugs. With more than 32 years in business, Cyrus is a man that is known for his reputation and is well respected in both business circles and the wider community at large. Cyrus Rugs is a growing company that employs locals in each of it's 20 stores and works with numerous organisations to support the community. Stay tuned, we have more stores opening soon. https://www.cyrusrugs.com.au


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

506 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically takes over 1 month to reply

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4.4

All reviews

(506)

67 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

When it finally arrived I loved it.

I’m 100% happy with the rug and the salesperson was absolutely amazing — friendly, knowledgeable and a pleasure to deal with.

Unfortunately, my experience with Cyrus Rugs’ processes and procedures surrounding the order and logistics was a complete disappointment. It’s frustrating when the product and salesperson are excellent, but the overall customer experience is let down by the company’s systems and processes.

June 20, 2026
Unprompted review
Rated 5 out of 5 stars

Many thanks

The gentleman who served us was very helpful, and quite happily exchanged my first carpet as it didn’t suit…many thanks for that. We love our one we have now.

June 23, 2026
Unprompted review
Rated 4 out of 5 stars

Very helpful and knowledgable re products

Great helpful customer service.
Knowledgeable about product.
Huge range available. Easy parking.
Would highly recommend. I had previously purchased a very large rug and they shipped it to our city in a timely manner.

March 6, 2026
Unprompted review
Rated 5 out of 5 stars

I bought 4 rugs

I bought 4 rugs, 2 from the Morayfield store and 2 from the Burpengary store. At each store, the man behind the counter, so to speak, was ultra helpful, polite, patient and professional. It was fun looking at the choices and making a decision. Both guys were terrific and the range of choice was great. Happy shopping!

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

Great staff

Great staff, extremely helpful and did not try to rush us into making a choice. Will be returning to Carseldine store soon to buy another one.

March 26, 2026
Unprompted review

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