I am shocked by how unprofessional the owner is. The whole company is this way. They change policies after you have already ordered under the old policy, the owner, Heather, posts such silly and... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
I am shocked by how unprofessional the owner is. The whole company is this way. They change policies after you have already ordered under the old policy, the owner, Heather, posts such silly and... See more
Company replied
All info, address emails & ph # all incorrect, no way to reach this company. Sent wrong wig, attempted to notify their "customer service" via email &/or phone ALL info was wrong. Buyer beware.... See more
I had to make a purchase because I had a credit from a previous purchase. I don't like to shop at places that offer only credit and charge a high return fee but I obviously wasn't paying attention and... See more
I've had my eye on the Raquel Flirt Alert wig for awhile now. After watching Heather's video and reading reviews I ordered it when it went on sale. I couldn't be happier. The color (shaded cappuccin... See more
Company replied
CysterWigs - Wigs for women. Specializing in wigs for women with Polycystic Ovary Syndrome (PCOS). We are also huge supporters of the LGBT community.
United States
I've ordered six or seven pieces and have always received great service. Their help desk assisted me with my color questions. Each purchase had a timely turn around time. I'll continue to purchase from Cysterwigs.
My favorite place to purchase wigs, they always have the best prices and customer service! Also they run lots of great sales!
I received excellent customer service when I called to seek assistance on choosing a color from a brand I had never used prior to this purchase. The customer service person took the time to check and see if there were any matches and emailed me possible suggestions. Really I could not have asked for better service than that which I received.
A satisfied customer,
SFByrd
I try to purchase a new wig each month, and CysterWigs is still my first choice . I haven’t a single complaint or worry, as they maintain an up to date site and great prices.
Love everything from the tape on the mailing box to cute wrapping paper to the very thoughtful card included with the order. Best of all quality wigs at great prices with fantastic customer service.
I absolutely love my new wig! I've finally found the right color and style for me. When I put it on for the first time, I thought "this is me, the way I should look". The cap fits me perfectly and is very comfortable. It really does feel like I'm wearing nothing on my head. Thanks so much CysterWigs.
Fast and accurate order processing, reasonable shipping times, good communication. Excellent small business!

Reply from CysterWigs
I've had my eye on the Raquel Flirt Alert wig for awhile now. After watching Heather's video and reading reviews I ordered it when it went on sale. I couldn't be happier. The color (shaded cappuccino), style, fit and workmanship is awesome. I've already received numerous compliments on my new hairstyle. Now I know I can order with confidence from CysterWigs as my first experience was stellar!

Reply from CysterWigs
Excellent customer service. Excellent communication. Excellent company

Reply from CysterWigs
I LOVE Cysterwigs and WigCloseouts!!
I have been wearing wigs for a little over a year now due to Androgenic Alopecia, commonly known as male pattern baldness (in men). I consider myself a true Cyster! Heather and her team are absolutely fantastic! They always have something fun going on. It's obvious that she's working hard to keep her clients happy and engaged. If you can't save money on a wig here, you might as well just wear that beautiful bald head you have!
The staff are so nice you might find yourself just writing to them to see how they are doing! They are so personable that I'd love to have them all over for a pool party sometime, if they lived closer!
I will say, the picking of a color is a tiny bit of a problem. I tried going to a brick and mortar store and they were NOT happy to help me because everyone goes to them to simply select a color, then orders online. They are onto this tactic! They do not take that well and I can understand. Heather and her team do their best to show the colors, but you really never know what you're getting until you see it on your head. You can try getting the color ring, but the swatches aren't usually big enough to truly decide.
Still, pretty much the only time I buy from anyone else is if Heather doesn't stock a unit I'm interested in or she's out of the color I want. I just can't resist her sales on the main site as well as the other incentives available. Go sign up with her websites and see for yourself!!

Reply from CysterWigs
They have really excellent customer service and there are always sales going on. They ship and refund promptly but I am disappointed in the high restocking fees. I am new to wigs, uncomfortable and trying so hard to find the right one. I feel bad about returning them because of the inconvenience, but I feel like hell when I lose $20-30 to just try a wig on.
--
I live in small town Michigan. The nearest wig shop is an hour away and they have more fashion wigs, not the nicer brands. I want something that will last a while. I will probably end up buying online again when I can afford to because I still need one. Thanks for the reply.

Reply from CysterWigs
I LOVE shopping for wigs on Cysterwigs.com!!! They have amazingly helpful, honest wig reviews that really make it easy to shop. Their customer service is outstanding and gave me quick responses to my questions so I could place my order. Lots of different wigs available to chose from. I’m a new Cyster Wigs addict!

Reply from CysterWigs
I have never, ever had a problem with Cysterwigs. I’m SO glad I found Heather and her team when my bio hair started thinning. Her videos are so incredibly helpful and her staff is knowledgeable and willing to go the extra mile to help with everything from color selection to processing returns. They have a great selection and I really like the fact that Heather stays on top of the quality. If she feels it isn’t there, she pulls the wig from the site. That makes me feel super confident in my purchases! I recommend Cysterwigs 150%!

Reply from CysterWigs
I have ordered several wigs now from Cysterwigs and their clearance site. I have been very pleased with their service, even though shipping is sometimes a little slow. But I understand why that is so I'm ok with occasionally having to wait a couple weeks. Customer service is great at answering any questions I may have and I appreciate the personal touches with the hand written notes and fun tissue paper. I will definitely continue to order from Heather and her team.

Reply from CysterWigs
Great selection and customer service is wonderful. Great sales and return if needed is easy as well. Have purchased many items and will continue to support this small business.

Reply from CysterWigs
I've ordered two wigs so far and I really like the site. It's reliable and they have a lot of great coupon codes. Shipping is average, usually takes me about two weeks to get my order. But overall I really do recommend this site over others, I don't have to worry about misleading pictures or cheap wigs from china.

Reply from CysterWigs
I love this Cameron wig. I have a few of them so I don’t run out!! This last color I got was Honey Wheat. It’s so pretty!! I don’t have to do anything to it but maybe trim the bangs a smidge. I’ll have to take a picture of it when I wear it. I have a petite head only 20 1/2 “ around so every wig I wear I have to wear a wig grippy. It’s pretty comfortable & it looks the best of all the wigs I got. The style that is.😀😀I would love if they would make a mono top & lace front on this one!

Reply from CysterWigs
Just bought a Charlotte by Tress Allure at a fantastic sale price. It arrived in a few days with no issues. Happy customer.
I appreciate Heather's videos, it really helps take the guess work out of buying online.

Reply from CysterWigs
I bought Reese by Noriko in Almond Spice in the closeout store. I was a little nervous how the wig would come to me but I was very satisfied the condition was perfect Cyster wigs has my trust I will buy again from them. It was my first buy from them!

Reply from CysterWigs
Outstanding customer service, great review videos to help me make an educated purchase. Love CysterWigs!

Reply from CysterWigs
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.