CysterWigs Reviews 443

TrustScore 2 out of 5

2.1

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Rated 1 out of 5 stars

I am shocked by how unprofessional the owner is. The whole company is this way. They change policies after you have already ordered under the old policy, the owner, Heather, posts such silly and... See more

Company replied

Rated 1 out of 5 stars

All info, address emails & ph # all incorrect, no way to reach this company. Sent wrong wig, attempted to notify their "customer service" via email &/or phone ALL info was wrong. Buyer beware.... See more

Rated 3 out of 5 stars

I had to make a purchase because I had a credit from a previous purchase. I don't like to shop at places that offer only credit and charge a high return fee but I obviously wasn't paying attention and... See more

Rated 5 out of 5 stars

I've had my eye on the Raquel Flirt Alert wig for awhile now. After watching Heather's video and reading reviews I ordered it when it went on sale. I couldn't be happier. The color (shaded cappuccin... See more

Company replied

Company details

  1. Wig Shop

Information provided by various external sources

CysterWigs - Wigs for women. Specializing in wigs for women with Polycystic Ovary Syndrome (PCOS). We are also huge supporters of the LGBT community.


Contact info

2.1

Poor

TrustScore 2 out of 5

443 reviews

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Rated 5 out of 5 stars

Great customer service :)

I've ordered six or seven pieces and have always received great service. Their help desk assisted me with my color questions. Each purchase had a timely turn around time. I'll continue to purchase from Cysterwigs.

August 16, 2019
Unprompted review
Rated 5 out of 5 stars

I received excellent customer service…

I received excellent customer service when I called to seek assistance on choosing a color from a brand I had never used prior to this purchase. The customer service person took the time to check and see if there were any matches and emailed me possible suggestions. Really I could not have asked for better service than that which I received.
A satisfied customer,
SFByrd

August 16, 2019
Unprompted review
Rated 5 out of 5 stars

Choose CysterWigs

I try to purchase a new wig each month, and CysterWigs is still my first choice . I haven’t a single complaint or worry, as they maintain an up to date site and great prices.

August 15, 2019
Unprompted review
Rated 5 out of 5 stars

Love everything

Love everything from the tape on the mailing box to cute wrapping paper to the very thoughtful card included with the order. Best of all quality wigs at great prices with fantastic customer service.

August 14, 2019
Unprompted review
Rated 5 out of 5 stars

I absolutely love my new wig

I absolutely love my new wig! I've finally found the right color and style for me. When I put it on for the first time, I thought "this is me, the way I should look". The cap fits me perfectly and is very comfortable. It really does feel like I'm wearing nothing on my head. Thanks so much CysterWigs.

August 14, 2019
Unprompted review
Rated 5 out of 5 stars

Small business with excellent service and support

Fast and accurate order processing, reasonable shipping times, good communication. Excellent small business!

August 12, 2019
Unprompted review
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Reply from CysterWigs

Hi Bobette!
Thank you for your review, we love to hear what our Cysters think.
I hope you are enjoying your new beauties (:

Have a great day!
Bridgett


Rated 5 out of 5 stars

A new me

I've had my eye on the Raquel Flirt Alert wig for awhile now. After watching Heather's video and reading reviews I ordered it when it went on sale. I couldn't be happier. The color (shaded cappuccino), style, fit and workmanship is awesome. I've already received numerous compliments on my new hairstyle. Now I know I can order with confidence from CysterWigs as my first experience was stellar!

August 12, 2019
Unprompted review
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Reply from CysterWigs

Hi there Ann!
Thank you for your support and trusting CysterWigs with your alternative hair needs.
You have great taste in style, Flirt Alert is one of our most popular gals.
I am happy to hear that you are loving your new 'do! (:

Hugs, Love, & Great Hair!
Bridgett

Rated 5 out of 5 stars

Excellent

Excellent customer service. Excellent communication. Excellent company

August 12, 2019
Unprompted review
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Reply from CysterWigs

Hi there Terri!
We are glad that your experience with CysterWigs has been a good one.
Feel free to send pictures and let us know what you think of your new beauties (:

Have a great hair day!
Bridgett

Rated 5 out of 5 stars

I LOVE Cysterwigs and WigCloseouts!!

I LOVE Cysterwigs and WigCloseouts!!

I have been wearing wigs for a little over a year now due to Androgenic Alopecia, commonly known as male pattern baldness (in men). I consider myself a true Cyster! Heather and her team are absolutely fantastic! They always have something fun going on. It's obvious that she's working hard to keep her clients happy and engaged. If you can't save money on a wig here, you might as well just wear that beautiful bald head you have!

The staff are so nice you might find yourself just writing to them to see how they are doing! They are so personable that I'd love to have them all over for a pool party sometime, if they lived closer!

I will say, the picking of a color is a tiny bit of a problem. I tried going to a brick and mortar store and they were NOT happy to help me because everyone goes to them to simply select a color, then orders online. They are onto this tactic! They do not take that well and I can understand. Heather and her team do their best to show the colors, but you really never know what you're getting until you see it on your head. You can try getting the color ring, but the swatches aren't usually big enough to truly decide.

Still, pretty much the only time I buy from anyone else is if Heather doesn't stock a unit I'm interested in or she's out of the color I want. I just can't resist her sales on the main site as well as the other incentives available. Go sign up with her websites and see for yourself!!

August 9, 2019
Unprompted review
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Reply from CysterWigs

Hi there Sherry!
Thank you for your support, we're glad to be apart of your hair journey!
The wig world is amazing and something so special, there are tons of sellers out there and you chose to be apart of OUR Cysterhood! (:
Any time you need a little more help trying to get a better visual on colors feel free to contact our CCHD team. They're super knowledgeable on products, and great about sending pictures and videos of styles Heather and CysterWigs bloggers review. We'll do all we can to help a Cyster out ;)

Have a great hair day!
-Bridgett

Rated 3 out of 5 stars

They have really excellent customer…

They have really excellent customer service and there are always sales going on. They ship and refund promptly but I am disappointed in the high restocking fees. I am new to wigs, uncomfortable and trying so hard to find the right one. I feel bad about returning them because of the inconvenience, but I feel like hell when I lose $20-30 to just try a wig on.
--

I live in small town Michigan. The nearest wig shop is an hour away and they have more fashion wigs, not the nicer brands. I want something that will last a while. I will probably end up buying online again when I can afford to because I still need one. Thanks for the reply.

August 9, 2019
Unprompted review
CysterWigs logo

Reply from CysterWigs

Hi there.
Thank you for your review, we love to hear from our Cysters about what they like and what they feel we can improve on.
I am happy to hear that you are satisfied with the customer care you have received; our CCHD team works hard to make sure your experience with CysterWigs runs smoothly.

Please allow me to take a moment to explain why this return/inspection fee is a practical policy.

By the time we process, fulfill, and ship your order, we will have utilized the labor of at least six different employees. Add to that the shipping and sales tax (which we pay on behalf of our customers most of the time), and the wholesale cost of the product (which is usually $100 or more for a single synthetic), and you can see that by the time a single wig reaches your door, we've already invested quite a lot of money into just getting it to you. We would lose all the profits that these orders would generate if people did this without keeping money in the store via exchanges, so we charge fees specifically to avoid this situation.

We often tell people that if you need to try on a lot of stuff before you buy, brick-and-mortar stores are honestly your best bet. While online prices are lower, they are often lower because you, the client, accept more of the risk for items that may or may not work for you, and you do 100% of the research and styling on your own. Another trade-off is that you have to wait to see the product, whereas you often get to try on and walk home with your hair on the same day at a B&M. Brick-and-mortar salons charge more because they remove this guess work while also helping to customize the hair to fit you better. They have much less overhead than an online retailer and they have more ability to give you hands-on help.

Another thing to consider is a mixed solution of the two. It might suit you to get the primary wig experience at a B&M, and then once you know what works, you can move into buying online to save some money.

We are here to help you on this journey that we know can be a little overwhelming. Feel free to give CCHD a call or email for questions and advice, they are happy to assist you in any way that they can.

Thank you for your support.

Rated 5 out of 5 stars

Outstanding customer service!

I LOVE shopping for wigs on Cysterwigs.com!!! They have amazingly helpful, honest wig reviews that really make it easy to shop. Their customer service is outstanding and gave me quick responses to my questions so I could place my order. Lots of different wigs available to chose from. I’m a new Cyster Wigs addict!

August 8, 2019
Unprompted review
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Reply from CysterWigs

Hi Carol!
A new wig is one of the best gifts to give yourself, right? (:
I am delighted to hear that you are pleased with the service you have received, our CCHD Team works hard to make sure all of our Cysters needs are met in this alternative hair journey.
Be sure to sign up for our newsletters if you haven't, that's where you'll hear about all the new products that are about to roll out and special sales.

Thank you for being apart of our Cysterhood. <3
-Bridgett

Rated 5 out of 5 stars

Cysterwigs

I have never, ever had a problem with Cysterwigs. I’m SO glad I found Heather and her team when my bio hair started thinning. Her videos are so incredibly helpful and her staff is knowledgeable and willing to go the extra mile to help with everything from color selection to processing returns. They have a great selection and I really like the fact that Heather stays on top of the quality. If she feels it isn’t there, she pulls the wig from the site. That makes me feel super confident in my purchases! I recommend Cysterwigs 150%!

August 7, 2019
Unprompted review
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Reply from CysterWigs

Hello there Lori!
Thank you for trusting Heather and the CysterWigs team to help you with your alternative hair needs. We love our Cysters and are willing to go the lengths to make sure you have the best experience.
It's good to hear that our Cysters are happy (:

Have a great hair day!
-Bridgett

Rated 5 out of 5 stars

Great Customer Service and Quality Products

I have ordered several wigs now from Cysterwigs and their clearance site. I have been very pleased with their service, even though shipping is sometimes a little slow. But I understand why that is so I'm ok with occasionally having to wait a couple weeks. Customer service is great at answering any questions I may have and I appreciate the personal touches with the hand written notes and fun tissue paper. I will definitely continue to order from Heather and her team.

August 7, 2019
Unprompted review
CysterWigs logo

Reply from CysterWigs

Hi there Denise!
Hair mail is the best,right? It's no fun waiting for something so fabulous, so thank you for understanding. Hopefully in the near future we have the opportunity to offer express shipping.
Thank you for being apart of our Cysterhood and trusting us with your hair needs!

Hugs, Love, & Great Hair!
-Bridgett

Rated 5 out of 5 stars

Great selection and customer service is…

Great selection and customer service is wonderful. Great sales and return if needed is easy as well. Have purchased many items and will continue to support this small business.

August 7, 2019
Unprompted review
CysterWigs logo

Reply from CysterWigs

Hello Sari,
We are glad to hear that your experience with CysterWigs has been so wonderful.
I hope you are enjoying your "gals" (:

Have a great hair day!
-Bridgett

Rated 5 out of 5 stars

Trustworthy & Good Selection

I've ordered two wigs so far and I really like the site. It's reliable and they have a lot of great coupon codes. Shipping is average, usually takes me about two weeks to get my order. But overall I really do recommend this site over others, I don't have to worry about misleading pictures or cheap wigs from china.

August 6, 2019
Unprompted review
CysterWigs logo

Reply from CysterWigs

Hey Alexa!
Thank you for your review, we love hearing our Cysters opinions on how we are doing.
Be sure to sign-up for our newsletters, *whispers* that's where the best coupons and sales are promoted! ;)

Have a great hair day!
-Bridgett

Rated 5 out of 5 stars

I love this Cameron wig!!🥰

I love this Cameron wig. I have a few of them so I don’t run out!! This last color I got was Honey Wheat. It’s so pretty!! I don’t have to do anything to it but maybe trim the bangs a smidge. I’ll have to take a picture of it when I wear it. I have a petite head only 20 1/2 “ around so every wig I wear I have to wear a wig grippy. It’s pretty comfortable & it looks the best of all the wigs I got. The style that is.😀😀I would love if they would make a mono top & lace front on this one!

August 6, 2019
Unprompted review
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Reply from CysterWigs

Hey there Amy!
Isn't new hair the best?
I see that you love bob styles from your previous beauties; so do I !
Please send us a picture, we'd love to see your new 'do!
Thank you for your review and being apart of our Cysterhood! (:

-Bridgett

Rated 5 out of 5 stars

Great Price and Customer Service

Just bought a Charlotte by Tress Allure at a fantastic sale price. It arrived in a few days with no issues. Happy customer.
I appreciate Heather's videos, it really helps take the guess work out of buying online.

August 6, 2019
Unprompted review
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Reply from CysterWigs

Hello Denise!
Thank you for your comment.
Heather makes it her mission to educate our Cysters on their alternative hair journey.
Charlotte is one of my favorite short styles, i love love love layers (:
I hope you enjoy your new beauty.

Have a great hair day!
-Bridgett

Rated 5 out of 5 stars

I bought Reese by Noriko in Almond…

I bought Reese by Noriko in Almond Spice in the closeout store. I was a little nervous how the wig would come to me but I was very satisfied the condition was perfect Cyster wigs has my trust I will buy again from them. It was my first buy from them!

August 3, 2019
Unprompted review
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Reply from CysterWigs

Hi there!
Thank you for trusting CysterWigs to take care of your alternative hair needs.
Reese is gorgeous, I love the bangs and layers <3

Hugs, Love, & Great Hair
-Bridgett

Rated 5 out of 5 stars

Outstanding customer service

Outstanding customer service, great review videos to help me make an educated purchase. Love CysterWigs!

July 26, 2019
Unprompted review
CysterWigs logo

Reply from CysterWigs

Thank you for your review, Karla.
We appreciate your support and love that our Cysters feel like they can gain good knowledge on the products we offer.

Hugs, Love, & Great Hair!

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