DWS Legal Reviews 

206
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 79 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, efficiency, and professional approach, making interactions pleasant and productive. The service provided is frequently highlighted as exceptional, with many people appreciating the smooth, stress-free process and clear explanations. Reviewers are particularly impressed with the quick response times and the overall positive user experience, often noting replies within an hour or even minutes. However, some customers also noted issues with communication, describing it as slow, reactive, and unprofessional, leading to delays and frustration. A few other people also felt that the company lacked proactivity and attention to detail, with some experiencing long processing times and a perceived lack of experience in certain areas.

What people talk about most

Service

Reviewers mention positive feedback about service, with many expressing satisfaction with the... See more

Staff

People report positive experiences with staff, highlighting their exceptional support, professionalism, and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the prompt communication,... See more

Response time

Consumers generally report positive experiences with response times, with many praising the swift and... See more

User experience

Clients share positive opinions on user experience, with many expressing satisfaction and recommending the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Second time using DWS and Samantha for the sale of a property. Prompt response to emails, only reason I have given 4 not 5 stars is that I have not been able to speak to anyone over the phone on the... See more

Rated 4 out of 5 stars

Very helpful team in managing the sale of my property and I found the team efficient and diligent . It would have perhaps been useful to be geographically closer ,but overall was very good value fo... See more

Rated 5 out of 5 stars

We worked with Aaliya and Brooke, and we honestly couldn’t have asked for better solicitors. They guided us through every step of the process and helped us understand the legal side clearly, we learn... See more


Company details

  1. Law Firm

Written by the company

We are a law firm in Leicester dedicated to offering service of the highest quality at a competitive price. We strive to provide customer service which is second to none.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

206 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.4

All reviews

(206)

73 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic conveyancing solicitors

Wow. So today we completed on the sale of our (leasehold flat). Thank you so much to Michaela and the team for a 5 ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ service. DWS came highly recommended and they did not disappoint.
From start to finish she has been professional, experienced. efficient and everything has been done at speed. 3 months for the full sale. I never had to chase and have always received the relevant regular updates. I felt Michaela really championed us as a client and pushed for us when it was needed. The process was seamless. Thanks again to DWS and to Michaela and the team we are extremely appreciative of all of your hard work on what was not the simplest of sales. Excellent all round and I cannot recommend DWS enough.

December 19, 2024
Unprompted review
Rated 5 out of 5 stars

Very efficient and helpful

I was recently recommended to DWS Legal for a private matter and cannot recommend highly enough the service which has been received.

The staff were extremely helpful and made my dealing with the Firm very straight forward and easy to understand all matters.

December 11, 2024
Unprompted review
Rated 5 out of 5 stars

Rebecca Layton recently acted for me on…

Rebecca Layton recently acted for me on a difficult litigation matter. At all times she was most professional and helpful. She kept me informed of all developments and secured the result I was seeking. I am most grateful for Rebecca's help.

November 27, 2024
Unprompted review
Rated 1 out of 5 stars

Avoid - unresponsiveness causes issues.

Absolutely terrible choice for conveying - long periods of radio silence from the "solicitor" in question within absolutely no recognition of the impact of their delays on the chain and a repeated failure to respond to queries - resulted in delays and near collapse of the chain.

Having been through buy / sale 4 times, DWS's involvement has made my recent on the worst.

Don't use them - they are cheap and their performance is commensurate with this.

November 18, 2024
Unprompted review
DWS Legal logo

Reply from DWS Legal

Dear Rob,

We would ask you kindly reach out to us directly if you were indeed a client of our firm to provide more details on this matter, so that we may assist or provide further clarification on any points.

Regards
DWS Legal




Rated 2 out of 5 stars

Extremely Disappointing Service – No Real Legal Support Provided

I am extremely disappointed with the service I received from this firm during the sale of my property last month. I expected professional guidance, but I received none. Rather than being supported through the process, I was left feeling like I had to be a property law expert just to keep things moving forward.

The service was essentially a glorified admin function. There was no valuable legal advice or attention to detail; the only thing they did consistently was forward my emails to the buyer's solicitor and vice versa. I even had to point them to the correct sections in legal documents myself when questions arose, only for them to then pass my comments along without any real input or clarification.

If you're looking for solicitors who will actually guide you through the process and provide meaningful support, I would highly recommend looking elsewhere.

October 1, 2024
Unprompted review
Rated 1 out of 5 stars

Disappointing experience with DWS…

Disappointing experience with DWS customer care appears very low on their agenda along with a lack of attention to detail verging on incompetence
We are now in danger of our entire property transaction falling apart due to their negligence, They have as yet failed to take responsibility for their lack of action as conveyancing clerk, manager and CEO are always unavailable.
You may be one of the lucky ones but don't leave anything to chance use an alternative firm

October 18, 2024
Unprompted review
Rated 5 out of 5 stars

I cannot recommend Aaliyah highly…

I cannot recommend Aaliyah highly enough for her outstanding work in handling my recent conveyancing transaction. From start to finish, her professionalism, knowledge, and dedication were truly exceptional.
Aaliyah's communication throughout the process was exemplary.

She was always prompt in responding to my queries, ensuring I was kept informed every step of the way. Her clear explanations and guidance made what can often be a complex process feel much more manageable.

What truly set Aaliyah apart was her genuine care and kindness. She went above and beyond to ensure the transaction was as smooth as possible, always considering my best interests. Her positive attitude and willingness to help made a significant difference in my experience.

Thanks to Aaliyah's expertise and support, the entire conveyancing process was stress-free and efficient. I felt confident in her abilities and knew that my property purchase was in good hands.
If you're looking for a conveyancer who is not only skilled but also compassionate and dedicated, I wholeheartedly recommend Aaliyah. Her exceptional service has exceeded my expectations, and I'm grateful for her contribution to making my home-buying experience a positive one.

September 30, 2024
Unprompted review
Rated 5 out of 5 stars

excellent conveyancing process

I cannot recommend Aaliyah highly enough for her outstanding work in handling my recent conveyancing transaction. From start to finish, her professionalism, knowledge, and dedication were truly exceptional.

Aaliyah's communication throughout the process was exemplary. She was always prompt in responding to my queries, ensuring I was kept informed every step of the way. Her clear explanations and guidance made what can often be a complex process feel much more manageable.

What truly set Aaliyah apart was her genuine care and kindness. She went above and beyond to ensure the transaction was as smooth as possible, always considering my best interests. Her positive attitude and willingness to help made a significant difference in my experience.

Thanks to Aaliyah's expertise and support, the entire conveyancing process was stress-free and efficient. I felt confident in her abilities and knew that my property purchase was in good hands.

If you're looking for a conveyancer who is not only skilled but also compassionate and dedicated, I wholeheartedly recommend Aaliyah. Her exceptional service has exceeded my expectations, and I'm grateful for her contribution to making my home-buying experience a positive one.

September 30, 2024
Unprompted review
Rated 5 out of 5 stars

I highly recommend Pam Halliday

Pam Halliday took over my file from a colleague who "moved on" and I certainly noticed a vast improvement in all aspects of how my file was handled. Thank you
Pam is a most reliable, well informed, knowledgeable and kind worker. On my behalf, she steered a frustrating and demanding situation to completion. I highly recommend her.

July 18, 2024
Unprompted review
Rated 5 out of 5 stars

DWS helped us purchase out first house…

DWS helped us purchase out first house they were very professional and quick to respond to any queries we had. Brooke and Aaliya were always easy to reach and were very friendly and explained everything for us. The whole process was so smooth I would definitely recommend these solicitors.

May 31, 2024
Unprompted review
Rated 5 out of 5 stars

Friendly and Efficient Service

I recently had my Will prepared for me by Shalina Shaikh and I would like to say that the advice provided to me was excellent.

I would highly recommend DWS Legal and their services.

May 17, 2024
Unprompted review
Rated 5 out of 5 stars

Dws legal

I’ve been putting off doing a will for sometime as I thought it would be a complicated procedure , however dws legal made the experience effortless, I was so pleased with how helpful the staff were and how quick and easy the will was complete , would recommend to anyone looking for a reliable law firm In the East Midlands

May 14, 2024
Unprompted review
Rated 5 out of 5 stars

House purchase

Hilary and the team were very professional, easy to get hold of and happy to assist and answer queries. Very affordable would recommend to anyone for purchasing a property!

April 24, 2024
Unprompted review
Rated 1 out of 5 stars

Avoid if you want a speedy purchase.

Took nearly 5 months to complete the purchase of a vacant house with no chain involved. Very slow to respond to vendor's solicitors enquiries. Seemed to keep raising objections in order to sell indemnity policies.

April 12, 2024
Unprompted review
DWS Legal logo

Reply from DWS Legal

Hello Tony,

Whilst we note your comments in relation to this, we would advise that in this instance, you were not a client of this Firm and therefore you are not able to review our services.

Our client had no complaint in relation to the service which was provided to them and we would therefore direct you back to your own solicitors.

We wish you well in the future.

Kind regards
DWS Legal

Rated 5 out of 5 stars

Chaz Thandi’s team

Samantha, in Chaz Thandi’s team at DWS, dealt with sale of my flat in a swift & professional manner.
I was impressed with quick responses to emails & actually being able to speak to her or a colleague when requested.

February 20, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent communication

Excellent communication and professional conveyancing service from Chaz Thandi's team, especially Samantha. I'd definitely use them again.

February 23, 2024
Unprompted review
Rated 5 out of 5 stars

Conveyancing

DWS handled the sale of my flat, during what was a long and frustrating transaction (none of which was caused by DWS)

Chaz Thandi's team (especially Samantha) handled all aspects extremely professionally with great attention to detail - Many thanks

Nick L

February 9, 2024
Unprompted review

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