DWS Legal Reviews 

206
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 79 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, efficiency, and professional approach, making interactions pleasant and productive. The service provided is frequently highlighted as exceptional, with many people appreciating the smooth, stress-free process and clear explanations. Reviewers are particularly impressed with the quick response times and the overall positive user experience, often noting replies within an hour or even minutes. However, some customers also noted issues with communication, describing it as slow, reactive, and unprofessional, leading to delays and frustration. A few other people also felt that the company lacked proactivity and attention to detail, with some experiencing long processing times and a perceived lack of experience in certain areas.

What people talk about most

Service

Reviewers mention positive feedback about service, with many expressing satisfaction with the... See more

Staff

People report positive experiences with staff, highlighting their exceptional support, professionalism, and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the prompt communication,... See more

Response time

Consumers generally report positive experiences with response times, with many praising the swift and... See more

User experience

Clients share positive opinions on user experience, with many expressing satisfaction and recommending the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Second time using DWS and Samantha for the sale of a property. Prompt response to emails, only reason I have given 4 not 5 stars is that I have not been able to speak to anyone over the phone on the... See more

Rated 4 out of 5 stars

Very helpful team in managing the sale of my property and I found the team efficient and diligent . It would have perhaps been useful to be geographically closer ,but overall was very good value fo... See more

Rated 5 out of 5 stars

We worked with Aaliya and Brooke, and we honestly couldn’t have asked for better solicitors. They guided us through every step of the process and helped us understand the legal side clearly, we learn... See more


Company details

  1. Law Firm

Written by the company

We are a law firm in Leicester dedicated to offering service of the highest quality at a competitive price. We strive to provide customer service which is second to none.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

206 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.4

All reviews

(206)

73 reviews in the last 12 months

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Rated 5 out of 5 stars

We just completed on our first house…

We just completed on our first house purchase with the help of DWS. The communication was amazing with quick responses via email, regular updates, extra help if needed with understanding paperwork. Couldn’t of asked for more thank you Hilary.

December 15, 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommend

After an awful experience with a different solicitor 4 years ago i was nervous about using anyone. I was recommended to try DWS.
I was appointed Hilary Cruz she was so helpful, professional and responded quickly to any email matters i sent across. Thank you for getting me over the line!
Highly recommend

November 17, 2023
Unprompted review
Rated 5 out of 5 stars

We received very efficient service from…

We received very efficient service from Hilary.
We used DWS for the conveyancing on my late mother in laws' property and Hilary gave us good advice and dealt with everything in a very prompt manner, making sure that everything went smoothly.
Excellent transaction.

November 10, 2023
Unprompted review
Rated 5 out of 5 stars

Great!

DWS have been an absolute breath of fresh air to work with! As experienced investors, we've found Lorna Hegarty and the team fast, efficient, responsive and cost effective. Having dealt with numerous firms previously, and having experienced issues with nearly all, DWS have proved to us the conveyancing process can be simple and straight forward. We'll be looking to place future deals solely with them...... thank you DWS, and well done!

November 10, 2023
Unprompted review
Rated 5 out of 5 stars

Sale

Great service and smooth transition to the sale of my property. Kept me informed of progress throughout.

November 1, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic Service thank you so much …

Fantastic Service thank you so much for helping us purchase our new home. Instant communication, very efficient, clear
help was always there when needed. Thank you so much to the DWS team and Chaz Thandi especially. I would highly recommend.

October 23, 2023
Unprompted review
Rated 5 out of 5 stars

5 star mortgage solicitors

Michaela was brilliant all through our application. She would be communicated by email and would respond in a timely way. I applied for a non-conventional/ Halal mortgage and Michaela was very supportive and behaved professionally throughout the excruciating process. The application was about to fail but Michaela didn't give up and told me to persevere and even got me an extension with the lender. She deserves a raise.

August 1, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing Samantha Kavanagh

Samantha at DWS has worked on numerous cases that I am involved with and she has always been helpful and professional, BUT on one of my cases she went BEYOND the need to progress and update. She sent multiple emails to a leasehold management company on a daily basis and continuously updated myself and my client, without Samantha I can honestly say this sale would not have completed without her determination to get to the finish line
Thank you Sam

October 13, 2023
Unprompted review
Rated 4 out of 5 stars

Efficient paper chase, but communication could be improved

Whilst the conveyancing itself was efficient and effective, communication could have been a little more personally oriented and informative. I occasionally felt 'in the dark' regarding some of the processes and requirements and a more thorough explanation on occasion may have alleviated some of my anxieties at the time.

September 21, 2023
Unprompted review
Rated 5 out of 5 stars

Consistent and reliable

I wasn't over the moon when I had to send everything via post since I knew of friends/relatives who didn't.. Now looking back on the process with Chaz and his team, I can safely say that it was good. My feedback would be to get your customers on the phone earlier as a 10 minute conversation can go along way when you end up having to exchange many emails in quite a stressful scenario (mine was atleast). Chaz was always consistent with his comms and was supportive along the way. Good guy - good business.

August 1, 2023
Unprompted review
Rated 5 out of 5 stars

ilary Cruz really knows how to work…

ilary Cruz really knows how to work professionally in her clients best interest. It has been so stressful selling my home ,delays so I was left with the only operation to get a bridging loan.
Thanks to Hilary Cruz I would happily, highly recommend using D W Solicitors, much appreciated, all the support, understanding along with polite advice during my whole experience. OUTSTANDING SERVICES

August 31, 2023
Unprompted review
Rated 5 out of 5 stars

Hilary Cruz really knows how to work to…

Hilary Cruz really knows how to work to her clients best interest.
I would highly recommend using DWSolicitors, the professionalism and support from Hilary was very much appreciated, during my whole experience when buying my new home.
Miss S Irvine

August 7, 2023
Unprompted review
Rated 5 out of 5 stars

Chaz Thandi and the team did a…

Chaz Thandi and the team did a professional and very friendly job regarding the sale of the property,they kept me informed all the way.
Excellent service from D W S Legal, I would definitely recommend them.
Thank you.
Mr R Handley.

July 27, 2023
Unprompted review
Rated 5 out of 5 stars

I would like to say a big thank you to…

I would like to say a big thank you to Martyna Gawel and her team at DWS Legal for a very professional and efficient way they dealt with our conveyancing requirements. We sold our mum's house in Coventry through YOPA and DWS Legal was recommended by our agent. The DWS team were on the ball with all the paperwork and responded to our emails and phone calls quickly and patiently. I would not hesitate to recommend them.

May 11, 2023
Unprompted review

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