DWS Legal Reviews 

206
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 79 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, efficiency, and professional approach, making interactions pleasant and productive. The service provided is frequently highlighted as exceptional, with many people appreciating the smooth, stress-free process and clear explanations. Reviewers are particularly impressed with the quick response times and the overall positive user experience, often noting replies within an hour or even minutes. However, some customers also noted issues with communication, describing it as slow, reactive, and unprofessional, leading to delays and frustration. A few other people also felt that the company lacked proactivity and attention to detail, with some experiencing long processing times and a perceived lack of experience in certain areas.

What people talk about most

Service

Reviewers mention positive feedback about service, with many expressing satisfaction with the... See more

Staff

People report positive experiences with staff, highlighting their exceptional support, professionalism, and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the prompt communication,... See more

Response time

Consumers generally report positive experiences with response times, with many praising the swift and... See more

User experience

Clients share positive opinions on user experience, with many expressing satisfaction and recommending the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Second time using DWS and Samantha for the sale of a property. Prompt response to emails, only reason I have given 4 not 5 stars is that I have not been able to speak to anyone over the phone on the... See more

Rated 4 out of 5 stars

Very helpful team in managing the sale of my property and I found the team efficient and diligent . It would have perhaps been useful to be geographically closer ,but overall was very good value fo... See more

Rated 5 out of 5 stars

We worked with Aaliya and Brooke, and we honestly couldn’t have asked for better solicitors. They guided us through every step of the process and helped us understand the legal side clearly, we learn... See more


Company details

  1. Law Firm

Written by the company

We are a law firm in Leicester dedicated to offering service of the highest quality at a competitive price. We strive to provide customer service which is second to none.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

206 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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4.4

All reviews

(206)

73 reviews in the last 12 months

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Rated 5 out of 5 stars

mr chaz thandi solictor from DWS is…

mr chaz thandi solictor from DWS is very helpful much appriciation mr thandi is brilliant as always and all team from dws they are proffesional efficient and processing is very fast we r first time litlle bit problems but mr thandi always was helping us thx u so much mr chaz thandi and dws team briiliant solictors 👍👍

May 5, 2023
Unprompted review
Rated 5 out of 5 stars

Although I was impatient at times…

Although I was impatient at times Hilary was always quick to reassure me that everything was going fine with my selling and buying process, indeed from having an offer on my house, finding a new one it was only 12 weeks to completion.
Thanks Hilary

April 28, 2023
Unprompted review
Rated 5 out of 5 stars

We have just been dealing with Hilary…

We have just been dealing with Hilary Cruz Conveyancing Executive. She was friendly professional informative and helped us an awful lot with the sale of my late mothers house. We both really appreciate her attention to detail and the fact she kept us informed about every stage of the sale. would recommend her and DWS to all going forward.
Many thanks
Paul Michele Lancaster
Re; 19 topfield.

April 2, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service
Hilary was amazing, she guided us through everything in our process of buying our home. She was always professional and helpful and answered all our questions . We couldn’t ask for more.
Thank you Hilary xx

March 17, 2023
Unprompted review
Rated 5 out of 5 stars

Hilary has been by far the easiest…

Hilary has been by far the easiest conveyancer to work with for a long time. Always picked up the phone happy to help with all queries. Overall a pleasure to work with and gets the job done. Look forward to working with her in the future

December 8, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service

Hilary was our conveyancer and we can only say that she was by far the best that we have ever interacted with. She was diligent, courteous, kept us informed and responded to queries in a very timely manner. We really couldn't ask for more.

December 2, 2022
Unprompted review
Rated 5 out of 5 stars

DWS are excellent

DWS have progressed the sale of our property in a professional and friendly manner. Chaz Thandi and his team have responded to phone calls and emails immediately. A big thank you to all of them.

August 30, 2022
Unprompted review
Rated 1 out of 5 stars

I regret using DWS

I believe that working with this firm caused many delays and I had to have the estate agent step in with advice to keep the conveyancing moving forward on at least two occasions. The solicitor assigned to me did not do basic research or make particular effort to keep it moving (such as hiring a firm to do searches when they were available much cheaper and months earlier by going right to the source). She also failed to properly chase documentation with the seller and the missing documents delayed our move by many weeks and led to unnecessary stress. The estate agent in this instance was the one who discovered the problem and revealed it to the solicitor – the information had been there all along if only she had taken the time and made the effort to find it. The management of the firm also failed to respond effectively to my complaints throughout and after the process. In fact, a detailed complaint explaining the issue with my solicitor and DWS in general went unanswered, and the manager assigned to oversee the case because of its problems failed to provide an evidence of oversight. Though I appreciate the thoroughness of working through all documents and not proceeding with the sale without key papers, I found my solicitor ineffective in her communication and wanting in her effort.

November 19, 2021
Unprompted review
Rated 1 out of 5 stars

Totally unreliable and uncommunicative…

Totally unreliable and uncommunicative says it has done things that it has not. I have brought and sold numerous properties and have never had such poor service from any other solicitor I would suggest this one is to be avoided if you need a good job in a reasonable time

August 16, 2022
Unprompted review
Rated 4 out of 5 stars

Hilary Cruz did an excellent job

Hilary Cruz dealt with our sale and purchase very professionally and did an excellent job. We were warned by our estate agent that conveyancing companies were struggling with extra cases and fewer staff and to not expect a reply to an email for 3 days, this was not the case at all with Hilary - she often responded in less than an hour and always on the same day and was the same returning our calls. We know that she was often working very long days. We felt that she look at everything in detail and that she had our best interests at heart throughout. She was very pleasant to chat to as well and took a lot of the stress out of the situation. We would recommend her and DWS to anyone.

July 20, 2022
Unprompted review
Rated 5 out of 5 stars

Great service for great value

I would positively recommend DWS to anyone especially Chaz Thandi and Dilan Ajmeria who were dealing with our house buying process. No communication issues during the process and they were very helpful.
Thank you!

June 23, 2022
Unprompted review
Rated 5 out of 5 stars

I recently used the services of DWS…

I recently used the services of DWS Legal, specifically Dilan Ajmeria, Chaz Thandi and Samantha Kavanaugh, as I sold my UK property. Living in the US made the process challenging due to the time difference and location. However, I enjoyed a thoroughly professional experience and would recommend DWS to anyone in a similar situation.

June 17, 2022
Unprompted review

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