DWS Legal Reviews 

206
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 79 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, efficiency, and professional approach, making interactions pleasant and productive. The service provided is frequently highlighted as exceptional, with many people appreciating the smooth, stress-free process and clear explanations. Reviewers are particularly impressed with the quick response times and the overall positive user experience, often noting replies within an hour or even minutes. However, some customers also noted issues with communication, describing it as slow, reactive, and unprofessional, leading to delays and frustration. A few other people also felt that the company lacked proactivity and attention to detail, with some experiencing long processing times and a perceived lack of experience in certain areas.

What people talk about most

Service

Reviewers mention positive feedback about service, with many expressing satisfaction with the... See more

Staff

People report positive experiences with staff, highlighting their exceptional support, professionalism, and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the prompt communication,... See more

Response time

Consumers generally report positive experiences with response times, with many praising the swift and... See more

User experience

Clients share positive opinions on user experience, with many expressing satisfaction and recommending the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Second time using DWS and Samantha for the sale of a property. Prompt response to emails, only reason I have given 4 not 5 stars is that I have not been able to speak to anyone over the phone on the... See more

Rated 4 out of 5 stars

Very helpful team in managing the sale of my property and I found the team efficient and diligent . It would have perhaps been useful to be geographically closer ,but overall was very good value fo... See more

Rated 5 out of 5 stars

We worked with Aaliya and Brooke, and we honestly couldn’t have asked for better solicitors. They guided us through every step of the process and helped us understand the legal side clearly, we learn... See more


Company details

  1. Law Firm

Written by the company

We are a law firm in Leicester dedicated to offering service of the highest quality at a competitive price. We strive to provide customer service which is second to none.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

206 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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4.4

All reviews

(206)

73 reviews in the last 12 months

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Rated 5 out of 5 stars

Can't recommend DWS highly enough

Can't recommend DWS highly enough. Dealt with a tricky eviction and sale with the utmost professionalism. At several points during the case, I wasn't sure how things would progress but DWS were there to reassure and guide me through the process. Special thanks to Rebecca Layton, Dilan Ajmeria and Samantha Kavanagh. Thank you !!

June 7, 2022
Unprompted review
Rated 5 out of 5 stars

Very good solicitors

Very good solicitors. Thanks Lorna and Rafik and their help with going through all difficulties during the completion of apartment purchase.

May 19, 2022
Unprompted review
Rated 1 out of 5 stars

Awful!

Awful!
Had the awful experience of being caught up in a chain with this Solicitors. Caused us no end of stress because things were purposely held up and delayed. The solicitor dealing with the sale, Pritesh Patel, would never answer phone calls or emails from our solicitor or Estate Agent it seemed that he wanted to control the whole chain - which he did! It was suggested by him that we all exchange and complete on one day which we did not want to do but ended up doing anyway because he would not agree to any other day and dithered so much that we had no option but to go ahead. We had to move out of our house within 3 days and had to move into temporary accommodation. It ended up costing us so much money - money for accommodation, storage, moving x2, accommodation costs for pets plus the cost of having to dispose of food at the last moment because we could not take it with us and did not have time to give it away. No apology and no thank you. House selling and buying is stressful at the best of times but this was way above the norm - and mostly caused by this company and this horrible man. Please if you value your sanity don't use this solicitors - if you are caught up in a chain with them then I feel sorry for you and hope you don't have the experience we had.

April 26, 2022
Unprompted review
Rated 5 out of 5 stars

We cannot thank DWS enough for their…

We cannot thank DWS enough for their extremely professional work they have completed for us yesterday. 100% from start to finish. Thank you very much Dilan Ajmeria and Chaz Thandi for making a complicated legal experience easy for us to complete.
In much appreciation, Carole Cundill and Alan Eales

April 14, 2022
Unprompted review
Rated 5 out of 5 stars

One of the best conveyancers.

The whole process was done within 2 months. We are very pleased with the service they provided. Very professional, very quick to respond to all the enquiries. Special thankyou to Dilan and Chaz Thandi.

April 11, 2022
Unprompted review
Rated 5 out of 5 stars

Good response and cost effective

House sale was looked after by chaz Chandi team was helpful and cost effective in terms of fees . DIlan was supportive and completed reguired process with in time frame .

April 1, 2022
Unprompted review
Rated 5 out of 5 stars

Great experience

DWS were great in our experience of selling our property. Special thanks for Samantha Kavanagh who was extremely helpful and patient. Will certainly recommend this company to anyway who needs conveyancing.

March 30, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent Experience

I had an excellent experience of DWS conveyancing our house purchase. I’d like to give particular thanks to Martyna Gawel who did a really outstanding, professional and thorough job in a lengthy and difficult chain. Thank you.

March 29, 2022
Unprompted review
Rated 5 out of 5 stars

Luke Shipley has been excellent

We have in the past used DWS to make our wills, so when we decided to move house we used them again. Our luck began when we were assigned to Luke Shipley who throughout a long and difficult process was totally professional displayed empathy and understanding always replied promptly to emails and any telephone enquiries. Most importantly he always gave sound and correct advice to protect us and our needs at every stage. We cannot recommend him highly enough.

March 9, 2022
Unprompted review
Rated 1 out of 5 stars

We recently moved and the solicitor at…

We recently moved and the solicitor at the bottom of the chain was DWS ,Martyna Gawel, There was zero communication and it seemed like the whole process was deliberately held up so she had more control emails sent no replies would not take phone calls . The chain nearly collapsed twice due to lack of communication, Other solicitors involved in this chain expressed there concern over her conduct and may take further action.
Moving house is stressful at the best of times but throw this company in the mix and it becomes a nightmare, I won't advise people not to use this company but be aware before instructing this solicitor.

February 16, 2022
Unprompted review
Rated 2 out of 5 stars

Poor communication and service

Two solicitors at this firm did the paperwork for a recent sale and purchase. While they were thorough, their communication was inconsistent and their lack of initiative delayed our moving date. One of their office managers was, at the very end, quite rude to me, and a case manager had promised to supervise the sale process after I complain. They also overlooked some contacts that would have helped them get the correct paperwork sooner and gave me incorrect timelines, which through my and the agent's research, revealed to be incorrect. I would not work with them again. Due to their poor communication and performance, the process was, I believe, longer, more difficult, more stressful and more confusing than it needed to be. Their service was far worse, in my opinion, than that of a previous law firm I have used.

January 20, 2022
Unprompted review
Rated 5 out of 5 stars

Dilan Ajmeria and Chaz Thandi who were…

Dilan Ajmeria and Chaz Thandi who were working on my application file where they had kept good communication every time and provide all information straight away via email . Thanks lots both of you and its very appreciated to work with you .

January 13, 2022
Unprompted review
Rated 5 out of 5 stars

I would like to thank Dilan and Chaz…

I would like to thank Dilan Ajmeria and Chaz Thandi for their professionalism and the great service they provide, always there for the customer, you get reply to your emails within a minute.

Highly recommended

December 21, 2021
Unprompted review
Rated 5 out of 5 stars

DWS Legal

DWS Legal acted for us in respect of both proposed sale and purchase of residential properties. The paralegals, Dilan Ajmeria and Samantha Kavanagh, we’re both diligent and professional in their dealings and kept us informed throughout- I would not hesitate in recommending them to anyone

December 16, 2021
Unprompted review
Rated 5 out of 5 stars

Professional courteous service throughout

We recently used DWS for an important legal matter which took some time to finalise and come to a conclusion. This was due in part to the current situation regarding the Covid impact on legal affairs. We were dealt with throughout in a professional manner and kept informed of progress of the matter. I would not hesitate to recommend this company to anyone looking for good service and reliability in any legal matter

December 2, 2021
Unprompted review
Rated 5 out of 5 stars

I used DWS for a 3rd times property…

I used DWS for a 3rd times property purchase.Excellent service. I would highly recommend to family and friends.Everything outstanding.My solicitor name is Chaz Thandi .
we definitely any legal matters we call DWS Legal.

November 26, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent and efficient service - Chaz Thandi & Team

I would highly recommend DWS Legal they are extremely Brilliant on Very efficient and frequent email updates - good service and good communication. process was handled by Chaz Thandi / Dilan Ajmeria / Luke Shipley exceptionally well. I'll definitely be using them again for future property dealings.

November 12, 2021
Unprompted review
Rated 5 out of 5 stars

Hilary Cruz - Exceptional Support and Service

Hilary undertook the legal work to sell my mother's property. I am a solicitor myself and can confirm Hilary is a very breed in the world of conveyancing: precise, proactive, diligent and incredibly responsive. Throughout the various swings and roundabouts of the sale (which ended up taking over 12 months), Hilary was the one person I always had total faith in to deliver. Instruct her. You will not be disappointed.

October 29, 2021
Unprompted review

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