Daewoo Electricals Reviews 418

TrustScore 4 out of 5

3.8

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers frequently highlight the exceptional customer service, praising the prompt, friendly, and professional communication. Many people appreciate the ease of ordering through the user-friendly website and the fast delivery service, with items often arriving sooner than expected. The overall user experience is described as simple and positive, leading many to express their intention to shop again. However, some customers have experienced issues with product quality, noting instances of missing parts, items arriving damaged, or appliances developing faults after a short period of use. There are also mentions of products not performing as expected, such as air fryers that burn food or coolers that are noisy and ineffective.

What people talk about most

Product

Clients share ambiguous opinions on product quality and performance. Many consumers praise specific items... See more

Quality

Customers consistently note ambiguous experiences with quality. Many reviewers praise certain products,... See more

Delivery service

Consumers find delivery service to be ambiguous. Many customers praise the speedy and efficient delivery,... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently describing it as exceptional, fantastic,... See more

User experience

People report positive experiences with user experience. Many customers found products easy to use, set up,... See more

Based on these reviews

Rated 4 out of 5 stars

I was advised by email that Evri had returned my purchase to Daewoo as I needed to cancel it before delivery. I did wait several days without any refund, hence the initial negative review. Today m... See more

Company replied

Rated 4 out of 5 stars

I ordered a ceramic portable heater which I was looking forward to using as soon as it arrived. However the screws were missing along with wall mountings. I emailed the company and there is a ticket s... See more

Company replied

Rated 5 out of 5 stars

My last Daewoo toaster lasted about 5 years and only died when I dropped it onto a hard tiled floor. I believe if you find something that works well then replace it like for like because there are man... See more

Company replied

Rated 5 out of 5 stars

From order to using my Halogen air fryer, everything was simple. Good communication from Daewoo and good delivery service. I love the halogen air fryer! You can see the food cooking a... See more

Company replied


Company details

  1. Appliance Store

Written by the company

We supply great value home appliances and electricals to customers across the UK. Quality, value and trust are at the centre of everything we do, which is why Daewoo has become a globally recognised brand that our customers love!


Contact info

3.8

Great

TrustScore 4 out of 5

418 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 85% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Excellent next day came my…

Excellent next day came my delivery.Coffe machine very happy with my choice looks very nice in my kitchen and really happy. Good coffee machine recommended

April 11, 2026
Unprompted review
Daewoo Electricals logo

Reply from Daewoo Electricals

Thank you for taking the time to provide us with your valuable feedback! We appreciate your 5* review and comments.

Rated 5 out of 5 stars

We have the microwave air fryer which…

We have the microwave air fryer which we find excellent we asked for a baking tray and they replaced it within a few days and they were so helpful so I recommend them

April 7, 2026
Unprompted review
Daewoo Electricals logo

Reply from Daewoo Electricals

Thank you for taking the time to provide us with your valuable feedback! We appreciate your 5* review and comments.

Rated 5 out of 5 stars

Fantastic products

Fantastic products, great service, easy to do business with, I always love my Daewoo products.

April 2, 2026
Unprompted review
Daewoo Electricals logo

Reply from Daewoo Electricals

Thank you for taking the time to provide us with your valuable feedback! We appreciate your 5* review and comments.

Rated 5 out of 5 stars

Good quality dehumidifier and excellent…

Good quality dehumidifier and excellent customer service. Nice to have a 3 year warranty too.

April 8, 2026
Unprompted review
Daewoo Electricals logo

Reply from Daewoo Electricals

Thank you for taking the time to provide us with your valuable feedback! We appreciate your 5* review and comments.

Rated 1 out of 5 stars

Daewoo soup maker problems

Daewoo soup maker absolutely useless, my first one started turning off and on, sometimes coming back on only displaying half the lights, I gave up and returned the item, I did wonder if it was my fault opening the unit partly through cooking and steam getting into the electrics on the handle. I returned the unit ordered a new, not opening the lid at all during cooking, now today the unit switches off again and after a while resumes cooking, I shall return this one as well, how hard can it be to design a pot that heats up and spins a blending blade, when I contacted customer service the first time was given the impression that there had been numerous returns of this item. Daewoo probably wont read this review again but here's 3 ideas :-
1. Supply a small cheap plastic guard to cover blades when washing and drying.
2. You have a 4 digit LED display on the unit, the unit knows why its turning off, use the 4 digits to display Error Codes to help the customer know what's wrong, maybe there will be less returns.
3. Nobody else seems to do it, but what about a display on the outside of the jug to show the current fill level to avoid overfilling, may be a little bit more convenient than relying on the internal level. indicator.

March 31, 2026
Unprompted review
Daewoo Electricals logo

Reply from Daewoo Electricals

I am sorry to hear that the item appears to be faulty.
As to the manual the item comes with a 2 year EXTENDED warranty (subject to registering within 28 days of purchase).
The 1st 12 months of the warranty are with the retailer as to your statutory rights, so you will need to visit your local store or contact the retailer to arrange an exchange/refund.

If the retailer is unsure of the procedure in regards to the warranty ask them to contact their head office/sales team for further information/clarification.
Once again please accept my sincere apologies
Kind Regards
Customer Services

Rated 1 out of 5 stars

Good product bad customer service

Food warmer / Slow cooker bought for 27.99 and after a couple of uses (good product no issues there), the bottom of box gave away and 2 of the bowls broken. Contacted customer service to request 2 bowls and happy to pay - was redirected by them to go to retailer where I purchased this but they were not helpful. Came back to Daewoo and they want £30 for 2 replacement bowls when the slow cooker with 3 bowls cost around 28 - not sure how that can be justified. So don't expect them to come to help too eagerly if you have an issue.

Original order was placed with Robert dyas Order Confirmation - Order #1223162023. (Adding asbRequested by Daewoo. I contacted them and they asked me to check with Daewoo as they dont have spares)

March 31, 2026
Unprompted review
Daewoo Electricals logo

Reply from Daewoo Electricals

Hi, We cannot find any order details under Daewoo Electricals, can you please provide your order number that starts with WEB so we can look into this further ?
Kind Regarsd
Customer Services

Rated 5 out of 5 stars

Brilliant, just Brilliant

Ordering process was simple and efficient. Delivery fantastically speedy and FedEx, delivery company were brilliant.
I purchased the smaller food mixer which, having now been used is very very impressive. It's action is efficient and quick. I like the way the beater slots in and secured. The mixer is exceptionally quiet. The proof is in the eating....the cake has been gone down extremely well - it is light and moist and has received rave reviews from those who have tried it.

All in all an extremely positive experience.

March 19, 2026
Unprompted review
Daewoo Electricals logo

Reply from Daewoo Electricals

Thank you for taking the time to provide us with your valuable feedback! We appreciate your 5* review and comments.

Rated 5 out of 5 stars

I bought this microwave for my mother

I bought this microwave for my mother. She absolutely loves it for its ease of use and also it's power. She also loves the unique colour.

March 20, 2026
Unprompted review
Daewoo Electricals logo

Reply from Daewoo Electricals

Thank you for taking the time to provide us with your valuable feedback! We appreciate your 5* review and comments.

Rated 4 out of 5 stars

Quite pleased with purchase.

Products look nice although a little clunky.
The kettle level is difficult to read.
Good value for money.

March 25, 2026
Unprompted review
Daewoo Electricals logo

Reply from Daewoo Electricals

Thank you for taking the time to provide us with your valuable feedback! We appreciate your 4* review and comments.

Rated 5 out of 5 stars

Absolutely the best customer service…

Absolutely the best customer service ever. There was a broken piece in the microwave and they fixed it immediately and sent a new one

March 24, 2026
Unprompted review
Daewoo Electricals logo

Reply from Daewoo Electricals

Thank you for taking the time to provide us with your valuable feedback! We appreciate your 5* review and comments.

Rated 5 out of 5 stars

Customer service was exceptional

Customer service was exceptional. There was a fault in one area of the decorative finish on the toaster I ordered. I emailed customer services and they replied very quickly and organised a replacement to be sent out straight away. Fantastic customer care.

March 6, 2026
Unprompted review
Daewoo Electricals logo

Reply from Daewoo Electricals

Thank you for taking the time to provide us with your valuable feedback! We appreciate your 5* review and comments.

Rated 5 out of 5 stars

No Hassle

I thought I might have hassle with my warranty claim because no phone number BUT no.

I emailed them & they responded very quickly & sent me replacement.

March 9, 2026
Unprompted review
Daewoo Electricals logo

Reply from Daewoo Electricals

Thank you for taking the time to provide us with your valuable feedback! We appreciate your 5* review and comments.

Rated 5 out of 5 stars

Excellent customer service from this…

Excellent customer service from this company. Quick to respond to queries and resolve matters. Very impressed.

March 6, 2026
Unprompted review
Daewoo Electricals logo

Reply from Daewoo Electricals

Thank you for taking the time to provide us with your valuable feedback! We appreciate your 5* review and comments.

Rated 4 out of 5 stars

Good product

Good product, good price, fast efficient delivery, i am going to register for the extended warranty now thank you

March 4, 2026
Unprompted review
Daewoo Electricals logo

Reply from Daewoo Electricals

Thank you for taking the time to provide us with your valuable feedback! We appreciate your 4* review and comments.

Rated 5 out of 5 stars

It's a great vacuum cleaner

It's a great vacuum cleaner. Very lightweight compared to my old one. It has a good clean up power. Well worth the money. Highly recommended.

February 25, 2026
Unprompted review
Daewoo Electricals logo

Reply from Daewoo Electricals

Thank you for taking the time to provide us with your valuable feedback! We appreciate your 5* review and comments.

Rated 5 out of 5 stars

Daewoo Vintage kettle and Toaster

Amazing value and cheaper than anywhere else. This is the best kettle and toaster that I have ever owned in my life - where have you been!!!

February 9, 2026
Unprompted review
Daewoo Electricals logo

Reply from Daewoo Electricals

Thank you for taking the time to provide us with your valuable feedback! We appreciate your 5* review and comments.

Rated 4 out of 5 stars

Took ages to find how it works.

Took ages to find how it works and still have not used it. But what is a pain is having to do Trust Pilot reviews as nobody takes any notice! Can I not just buy a tin opener?

February 17, 2026
Unprompted review
Daewoo Electricals logo

Reply from Daewoo Electricals

Thank you for taking the time to provide us with your valuable feedback! We appreciate your 4* review and comments.

Rated 1 out of 5 stars

Purchased an airfryer

Purchased an airfryer. However, after 3 months, the electronic panel started to glitch and I had to return it. Whilst it cooked the food well, the fact that it started playing up after such a short period is concerning. Not recommended. Hopefully I'll have better luck with the ninja airfryer

February 16, 2026
Unprompted review
Daewoo Electricals logo

Reply from Daewoo Electricals

I am sorry to hear that the item appears to be faulty.
As to the manual the item comes with a 2 year EXTENDED warranty (subject to registering within 28 days of purchase).
The 1st 12 months of the warranty are with the retailer as to your statutory rights, so you will need to visit your local store or contact the retailer to arrange an exchange/refund.

If the retailer is unsure of the procedure in regards to the warranty ask them to contact their head office/sales team for further information/clarification.
Once again please accept my sincere apologies
Kind Regards
Customer Services

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