DO NOT BUY FROM THIS COMPANY This is the worst experience I’ve ever had for online shopping. I fell in love with a beautiful dress for a wedding I was attending. When it came it was nothing like... See more
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Been 4 months still no refund, still no dress. Communication with the company offering to resend or refund in good faith I thought I’ll still aim to receive my dress, however got ghosted this company... See more
I ordered 3 dresses, shipping took weeks, then 2 of the dresses arrived nothing like the images and were extremely poor quality. I returned 2/3, the returns process is incredibly difficult and my retu... See more
Company replied
I spent £165 on 3 dresses that were worse than temu! They would not refund me and had pretended to be in a scandnavigan country but its all coming from china. the dresses were disgusting nothing like... See more
Company details
Written by the company
At Dahlia and Grace, we empower you to express your unique style with trendy, high-quality fashion. Our diverse collection fits all shapes and sizes, with a focus on sustainability and great service—making shopping fun, responsible, and confidence-boosting.
Contact info
United Kingdom
- dahliaandgrace.com
Breach of guidelines
Return/refunds are not available if an…
Return/refunds are not available if an item does not fit only if there is a defect!
I measured to the sizing on the website and was still too big!
Do not order unless your 100% sure the dress will fit, unfortunately I ordered two to try for a wedding and both didn’t fit
September 10, 2025
Unprompted review
Reply from Dahlia & grace
"Hello Kelly,
Thanks for reaching out. We do accept returns, though these must fall within the reasons stated in our return policy. For sizing concerns, each item on our website includes a detailed size chart to help guide you before placing an order. We’re sorry to hear the fit wasn’t right in your case. If you’d like further assistance, please feel free to contact us at support@dahliaandgrace.com, and our team will be happy to help you.
Team Dahlia & Grace 💗
AVOID
AVOID! They use pictures from other websites and then send you out poor quality outfits. I failed to check trust pilot prior to ordering. UPDATE the picture of the dress was from Hollister collection last year
August 15, 2025
Unprompted review
Reply from Dahlia & grace
Hello Louisa,
We’re sorry to hear you feel this way. All product images we use are from our own collections, and we do not intend to mislead our customers. If you believe the item you received does not match your expectations, please reach out to us at support@dahliaandgrace.com with your order details so we can review and assist you directly.
We do aim to respond within 24–48 hours, and your feedback will help us improve further.
Team Dahlia & Grace 💗
Sizing not right, so disappointing, cannot recommend at all.
Was half expecting the dresses I ordered to be ill-made and not what I expected, having read reviews here after purchasing. I was not disappointed. One of the 3 dress (Quentin dress - all same style, but one was bigger sized) were all sized incorrectly. The larger sized was smaller than other sized S. The one dress that is any way fitting for S8-10 is just so cheap in fabric and clingy, I don’t know what to think. I will not be recommending at all, I’ll stay away from any purchase in the future. What can I say though, I really am not surprised. Patricia Ireland and not Poland.
September 9, 2025
Unprompted review
Reply from Dahlia & grace
Hello Patricia,
We’re very sorry to hear about your experience and disappointment. We provide a detailed size chart with every dress, as sizing can vary by design, and we strive to ensure customers have the right information before purchasing. For concerns about fit, material, or overall satisfaction, we always encourage customers to reach out to us directly so we can assist with the right guidance or resolution.
Please feel free to contact us at support@dahliaandgrace.com)with your order details, and our team will be glad to help.
Team Dahlia & Grace 💗
AVOID
AVOID, I ordered a few dresses which looked beautiful in the photos advertised on their website, but was very disappointed when they arrived the dresses were very poor quality and sizing is much bigger then average.
After multiple emails back and forth to arrange a refund and send photograph evidence of package and tracking details I still didn’t receive my refund. So I am now out of pocket for the coast of both dresses and the extra £12 it cost me to return the dresses by tracked delivery.
September 9, 2025
Unprompted review
Reply from Dahlia & grace
Hello Lisa,
We’re sorry to hear about your experience and the disappointment with your dresses. For the quality concerns, we always strive to deliver products as shown and will continue working to improve. Regarding your refund, if you can please share your tracking details and proof of return directly with us at support@dahliaandgrace.com, our team will be able to look into this promptly and assist you further.
We aim to reply within 24–48 hours, and we want to make sure your concerns are properly addressed.
Team Dahlia & Grace 💗
Avoid this company
I placed an order reluctantly trying a new brand after searching for some new dresses, worst decision i've made. The shipping labels were swapped in transport so I received someone else's parcel and they received mine, after the person getting in contact with me, we paid for eachothers shipping to receive our correct parcels. The company accepted no fault in this, when its completely there fault. The customer service is terrible and the quality of the clothes is some of the worst i've seen. Avoid at all costs. Now over £130 down with no wearable dresses. Sizes are nothing like they state either.
August 19, 2025
Unprompted review
Reply from Dahlia & grace
Hello Hannah,
We’re very sorry to hear about your experience. The shipping label issue should not have happened, and we completely understand how inconvenient that must have been. Please reach out to us at support@dahliaandgrace.com so we can review this in detail and assist you directly.
Our team aims to reply within 24–48 hours, and we want to ensure your concerns are properly addressed. We also apologize if the quality and sizing did not meet your expectations — each dress includes a size chart to help guide selection, but we’ll be happy to look into this further for you.
Team Dahlia & Grace 💗
Awful company to deal with
Awful company to deal with - so misleading. Items are nothing like the photographs and the quality is very poor. Shipping takes 8-12 days so items arrived after event. Contacted for a return and was advised initially not eligible for one. Eventually they offered 25% of my money back which I accepted after numerous emails back and forth with multiple days in between. Very disappointing. Would highly advise against ordering from here. Also still advertising a higher trust pilot rating on their site which simply isn’t true!
September 8, 2025
Unprompted review
Reply from Dahlia & grace
Hello Lauren,
We’re very sorry to hear about your experience and the disappointment it caused. We aim to ensure that the items we sell match what is shown on our website, and we regret if you felt the quality or style did not meet your expectations. Delivery usually takes 8–12 working days, but we’re sorry for any delays you faced in receiving your order.
Regarding returns, as outlined in our policy, we also offer alternative solutions such as partial refunds so customers can choose to keep their items if returning isn’t convenient. We understand this may not have been the resolution you hoped for, and we apologize for any frustration caused. Please also note that our team aims to reply within 24–48 hours, though we’re sorry if our response time felt longer in your case.
Team Dahlia & Grace 💗
Cowboy company
Cowboy company. Dress quality is absolutely dire and nothing like in the photos. Reviews on here are clearly fake and written by AI. Not bothering to return as it costs a fortune seeing as it goes straight back to China. Useless
September 8, 2025
Unprompted review
Reply from Dahlia & grace
Hello Hayles,
We’re truly sorry to hear that you felt this way about your order. The quality of our items should reflect what is shown on our website, and if this wasn’t the case for you, we sincerely apologize. Please be assured that our reviews are genuine and reflect the experiences of many of our customers.
As stated in our return policy, returns are the responsibility of the customer and should be sent back to our warehouse. We completely understand your concerns regarding costs, and we’re sorry if this added frustration. If this isn’t the outcome you had hoped for, we encourage you to reach out to our support team so we can review your case further and see how we may assist.
Team Dahlia & Grace 💗
Appalling customer service
I ordered a beautiful purple dress for a wedding
The dress that i received was nothing like what i ordered
Got in touch with eventually a reply saying sorry about the incorrect dress being sent out.
They would ship out the correct dress
Happy with there reply.
2nd dress arrived it was exactly like the 1st one they sent out
I have messaged them
They are now saying they are the correct dresses they sent out
I really annoyed why that think this is the same dress,it's like they are insulting my intelligence
Still no reply from them
Appalling customer service and consumer rights
September 6, 2025
Unprompted review
Reply from Dahlia & grace
Hello Tammy,
We’re very sorry to hear about your experience and that the dresses you received did not match your expectations. We never intend to cause frustration, and we understand how disappointing it must have been. Our customer service team aims to respond within 24–48 hours, and we’re sorry if you felt unsupported during this time.
Please know we do try to resolve such cases fairly, and we can see that a resolution was indeed provided in your case. If you feel that further assistance is still needed, we encourage you to reach out to our support team again so we can look into this for you.
Team Dahlia & Grace 💗
DO NOT BUY FROM HERE
DO NOT BUY FROM HERE.
I ordered the Isabella dress for my brothers wedding from this website which got delivered to me weeks and weeks later then their expected delivery date. To then turn up and be a completely different dress to the picture. The quality, the colours, the shape, it was all wrong and looked like I could have brought it from Temu. The return process is ridiculous as YOU have to pay £20 + to send it back to china. Really unhelpful staff and overall disappointing process. Avoid at all costs.
September 5, 2025
Unprompted review
Reply from Dahlia & grace
Hello Jessica,
We’re very sorry to hear about your experience and the disappointment caused. Delivery typically takes 8–12 working days, though we regret it took longer for your order. Each item is made to order, but we understand it should meet your expectations, and we’re sorry if this was not the case.
As outlined in our return policy, returns are the responsibility of the customer. We also note that a resolution was provided for your order, but if you feel anything remains unresolved, please don’t hesitate to contact our support team again.
Team Dahlia & Grace 💗
DO NOT ORDER FROM HERE
DO NOT ORDER FROM HERE. I made an order, revieved three dresses. None of them fit. Over £100 in total. Returned them and paid the delivery cost £30. This was fine as they were very clear on this. Its now been 1 month and I am yet to recieve a refund on the dresses. I have emailed multiple times and had zero response. £130 spent with no respo
September 4, 2025
Unprompted review
Reply from Dahlia & grace
Hello Nadine,
Thank you for sharing your feedback, and we are truly sorry for the frustration caused. We understand how disappointing it must be to experience delays in receiving your refund. Please note that as mentioned in our policy, return shipping costs are the customer’s responsibility, but refunds are always issued once the return has been received and processed by our team.
We also apologize if our replies did not reach you in a timely manner, as we aim to respond within 24–48 hours. From our side, we can confirm that a resolution was provided regarding your order.
Team Dahlia & Grace 💗
Poor quality
Finally received my dress, poor quality for the price paid. Unaware the company ships from China...so if your looking for a dress in a hurry then look elsewhere!!
September 4, 2025
Unprompted review
Reply from Dahlia & grace
Hello Melissa,
We’re sorry to hear you were disappointed with your order and the quality did not meet your expectations. While our pieces are made to order and shipped from our production warehouse, delivery usually takes 8–12 working days. We understand this may cause inconvenience and we’re sorry it did not arrive in the timeframe you were hoping for.
If you’d like further assistance, please reach out to our support team and we’ll be happy to help you directly.
Team Dahlia & Grace 💗
Absolutely shocking website states…
Absolutely shocking website states money back guaranteed yet they won’t allow my returns which are not sale items . Do it use this Company it just wants to keep your money- shocking service it would be a no star if it would if let me
September 3, 2025
Unprompted review
Reply from Dahlia & grace
Hello Sharon,
Thank you for taking the time to share your experience, and we are very sorry to hear how you feel.
We understand your concern regarding returns. We always aim to be transparent, and our policy is available on our website. We’re also truly sorry if our service left you feeling unsupported, as we do aim to reply within 24–48 hours.
Please note that in your case a resolution was provided, and we hope this helped bring matters to a close.
Team Dahlia & Grace 💗
Do not buy from this company
Do not buy from this company. You cannot return dresses that are not what they look like on the photos. The quality is rubbish. I have tried to return but they will not provide an address or refund. Shocking service 😡
September 3, 2025
Unprompted review
Reply from Dahlia & grace
Hello Emma,
Thank you for sharing your feedback, and we are truly sorry for the experience you’ve had.
We regret to hear that the dresses did not meet your expectations. Each item is made to order, and while we strive to ensure product photos accurately reflect the final design, we are sorry if you felt the quality did not match.
Regarding returns, as a made-to-order brand our return policy is different from standard retailers, but we do offer alternatives such as partial refunds (funnels) for customers who prefer not to return items. We also see that a resolution was given in your case, but if this was not received or does not feel sufficient, please reach out again at support@dahliaandgrace.com so we can recheck.
We’re equally sorry if our service did not meet your expectations—we aim to respond within 24–48 hours and will do our best to support you.
Team Dahlia & Grace 💗
DO NOT ORDER WITH THEM
Terrible terrible! DO NOT USE! DO NOT ORDER FROM THIS WEBSITE. They refuse to refund you and send you a very long winded policy that advises even in perfect, unopened conditions after waiting nearly 3 weeks for the order, they will not put through a refund for you. They say the “items are made to order” (RUBBISH) and they say this because our STATUTORY RIGHTS IN THE UK advise WE SHOULD BE ALLOWED TO RETURN AND RECIVE A REFUND WITHIN 14 DAYS unless an item is made to order.Their sizes are completely off, but they also put within their refund policy that you must check sizing before your order!! Im disgusted. Customer service is shocking!
September 3, 2025
Unprompted review
Reply from Dahlia & grace
Hello Katie,
Thank you for your feedback, and we’re truly sorry to hear about your experience.
Each of our dresses has a detailed size chart provided on the product page to help guide purchases, and we always recommend checking this before placing an order. That said, we are sorry if the fit did not meet your expectations.
For customers who prefer not to return, we also offer alternative resolutions such as partial refunds. We do see that a resolution was indeed offered in your case; however, if that’s not what you received, please reach out again at support@dahliaandgrace.com so we can look into it promptly.
We’re also sorry if our customer service felt lacking—we aim to respond within 24–48 hours and will ensure your concerns are addressed properly.
Team Dahlia & Grace 💗
RIP off! Awful dresses
Awful dresses turned up and were really poor quality, cheap material, badly made, uneven stitching, ill fitting. Sleeves different lengths, dress cups one bigger than the other, falling apart, slip attached to mesh. Was a red flag when delivery notification said coming from china and took 3 weeks to arrive. Would have been better ordering from shein or Ali express at least the reviews are honest and price is reflected.
They have replied below to say the dresses are made to order they are not they are mass made in china and shipped accordingly they then refuse to refund only offering an exchange or store credit. Don’t waste your money!
September 2, 2025
Unprompted review
Reply from Dahlia & grace
Hello Jen,
Thank you for sharing your feedback, and we’re truly sorry to hear about your experience. We never want our customers to feel disappointed.
In terms of quality, all of our dresses go through checks before dispatch, so it’s upsetting to hear that the material and stitching did not meet your expectations.
Regarding delivery, our pieces are made-to-order and ship directly from our warehouse, which can sometimes take a little longer—typically 8–12 working days. We understand that the wait may feel frustrating, and we will continue working to keep shipping times as reliable as possible.
We’re very sorry if your experience felt less than satisfactory. If you’d like us to look into this further, please reach out at support@dahliaandgrace.com, and our team will respond within 24–48 hours.
Team Dahlia & Grace 💗
Return Scam?
I purchased a dress for a wedding but it was so cheaply made, I could never wear it. I tried to return it and the shipping costs was well over $50, certainly not worth returning. It feels kind of scammy to me.
Update: because of how expensive the return shipping is, I opted to get a store credit for 60% of my original purchase. I used it and the dress arrived. Horrible quality! So cheaply made. So now I have 2 dresses I can't wear that I will donate.
August 1, 2025
Unprompted review
Reply from Dahlia & grace
Hello Monica,
We’re truly sorry to hear about your experience and that the dress did not meet your expectations. As clearly stated in our return policy, return shipping costs are the responsibility of the customer.
We do see that a resolution was indeed offered to you, customers who don’t wish to ship items back can still receive compensation while keeping the product.
If you feel the resolution was not satisfactory, please reach out to us again at support@dahliaandgrace.com and we’ll be happy to assist within 24–48 hours.
Team Dahlia & Grace 💗
Seriously terrible quality
Seriously terrible quality! Thin shoddy material and no returns…AVOID AVOID AVOID
September 1, 2025
Unprompted review
Reply from Dahlia & grace
Hello Amy,
We’re very sorry to hear that you were disappointed with the quality you received. That’s certainly not the standard we want for our customers. We can see that a resolution is already being provided on your case, but if you feel it hasn’t been addressed properly, please don’t hesitate to reach out again to us at support@dahliaandgrace.com.
Our team works to reply within 24–48 hours, and we’ll be happy to review your order details once more to make sure you’re supported.
Team Dahlia & Grace 💗
DO NOT USE!
DO NOT USE!
I ordered 2 dresses in my size, both of which are WAY smaller than UK standard sizing.
Return was originally rejected without a clear reason. They then offered me 25% and when disputed 40%...again with no reason provided as to why I cannot get a full refund.
I expect they make most of their money by making their returns process a complete nightmare.
September 1, 2025
Unprompted review
Reply from Dahlia & grace
Hello Carly,
We’re truly sorry to hear about your experience. All of our dresses have a detailed size chart listed under each item, and they are made to be true to size. If your order did not reflect that, we sincerely apologize.
As stated in our policy, returns are the responsibility of the customer, though we do also offer partial refund options should you wish to keep the items. We can see that a resolution was offered, but if you feel this has not been handled properly, please reach out to us again at support@dahliaandgrace.com so we can look into it further and assist you.
Team Dahlia & Grace 💗
Fabric lighter but still nice
Fit is great but fabric is a bit lighter than I thought.
August 18, 2025
Unprompted review
Reply from Dahlia & grace
Thanks a million for your lovely review! We’re so happy you’re enjoying your pieces — you’ve made our day.
Team Dahlia & Grace💗
Awful avoid ordering
Awful avoid ordering! Dress arrived late not when expected dress was nothing like the photo! I’ve emailed the company 4 times and yet no one has come back to me!
Don’t bother wasting your money!
August 23, 2025
Unprompted review
Reply from Dahlia & grace
Hello Abbie,
We’re very sorry to hear about your experience and that the dress did not arrive as expected or match what you had hoped for. That’s not the impression we want to leave.
If you feel your order was not as described, please reach out to our support team at support@dahliaandgrace.com with your order details. Our team responds within 24–48 hours and will be happy to review your case and assist you further.
Team Dahlia & Grace 💗
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