DO NOT BUY FROM THIS COMPANY This is the worst experience I’ve ever had for online shopping. I fell in love with a beautiful dress for a wedding I was attending. When it came it was nothing like... See more
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Been 4 months still no refund, still no dress. Communication with the company offering to resend or refund in good faith I thought I’ll still aim to receive my dress, however got ghosted this company... See more
I ordered 3 dresses, shipping took weeks, then 2 of the dresses arrived nothing like the images and were extremely poor quality. I returned 2/3, the returns process is incredibly difficult and my retu... See more
Company replied
I spent £165 on 3 dresses that were worse than temu! They would not refund me and had pretended to be in a scandnavigan country but its all coming from china. the dresses were disgusting nothing like... See more
Company details
Written by the company
At Dahlia and Grace, we empower you to express your unique style with trendy, high-quality fashion. Our diverse collection fits all shapes and sizes, with a focus on sustainability and great service—making shopping fun, responsible, and confidence-boosting.
Contact info
United Kingdom
- dahliaandgrace.com
Breach of guidelines
Poor Quality and Bad Customer Service!!!!
Please do not waste your money and order from this supplier. The quality is dire and the customer service is absolutely shocking, they try to tell you refunds are not an option then when they do agree, YOU have to pay £30 to send them back to China and once you’ve made the payment and provided the supplier with proof of postage, they tell you the information is incorrect. They’re adamant they need more but Royal Mail has confirmed this is the only information available and required. I’ve messaged the supplier 5 times now to query my refund status, no response which doesn’t surprise me. Please do not waste your time or money with this supplier.
August 22, 2025
Unprompted review
Reply from Dahlia & grace
Hello Sophie,
Thank you for sharing your experience. We’re truly sorry to hear about your disappointment, both with the quality of the items and with your interaction with our support team. This is not the experience we aim to provide.
Please note, as stated in our return policy, returns are the responsibility of the customer. However, we also offer partial refund options. We do our best to respond within 24–48 hours, and we’re sorry if you felt there was a delay in your case.
We kindly ask you to reach out to us again so we can recheck your issue and assist you further. Your concerns are important to us, and we want to make sure this is resolved for you.
Team Dahlia & Grace 💗
I ordered two dresses for £70 odd from…
I ordered two dresses for £70 odd from here which were poor quality, I requested to send them back which cost me £22 two weeks ago and I am still waiting for my refund. Which after reading other people's experiences doesn't seem likely and loosing out on £90 is a lot 😫
August 11, 2025
Unprompted review
Reply from Dahlia & grace
Hello Kimberley,
We’re very sorry to hear about your experience and apologize if the quality did not meet your expectations. We always strive to provide the best to our customers.
As mentioned on our website, return shipping fees are the responsibility of the customer. Once a package is returned to our warehouse, it goes through our inspection process, and when confirmed, the refund is issued.
We can see that a resolution was provided on your case, but if that is not what you have received, we kindly suggest reaching out to us again at service@dahliaandgrace.com so we can review and assist you further.
Thanks again for your feedback.
Team Dahlia & Grace 💗
You wont be shocked to hear...
You wont be shocked to hear.... I haven't revived a refund still from Dahlia and Grace after returning these items on the 10th of August.
I have emailed several times. Amd no reply.
Please be WARY. I will sought after my money via the credit card company if there's no refund soon.
DO NOT order from here.
August 29, 2025
Unprompted review
Reply from Dahlia & grace
Hello Kerrie,
We’re so sorry to hear about your experience and truly apologize for the delay in response. We aim to reply to all messages within 24–48 hours, and we regret that this was not the case for you.
Regarding returns, once an item is received, it goes through our inspection process, and after completing all steps, the refund is issued. If you have not received a reply or update, please reach out to us again at service@dahliaandgrace.com so we can review your case and assist you promptly.
We sincerely apologize for the delay and appreciate your patience.
Thanks again for your feedback.
Team Dahlia & Grace 💗
No refunds, dont use!
Poor quality, return process is dire and you pay the cost to China £20!
Then they use stalling tactics for 2 months so far, saying not sent correct documents, then I enclose yet again correct documents , they thank me, say will escalate and then get same email again. It’s a total scam, I’m sure they have no intention of refunding me! However I’m still trying, 2 months later!
August 29, 2025
Unprompted review
Reply from Dahlia & grace
Hello,
We’re very sorry to hear about your experience and truly apologize if the quality did not meet your expectations. We also apologize for any delays or inconvenience you’ve faced during the return process. This is never the experience we want our customers to have.
Please reach out to us again at service@dahliaandgrace.com so we can review your case in detail and assist you promptly. We are committed to resolving this for you as quickly as possible.
Thanks again for your feedback.
Team Dahlia & Grace 💗
Breaches of Consumer Rights Act (2015) DO NOT BUY FROM HERE
I emailed on 13th August trying to return a dress that was so poorly made and arrived in ripped packaging. Initially I was responded to by AI and then told I would be passed onto a human but never received an email. I chased again on 19th August. I am STILL waiting for a response.
Everyone should avoid this place, not only are the products such bad quality and not as described at point of purchase, the refund process is non-existent and is a breach of the Consumer Rights Act (2015). This act clearly states that a vendor has 14 days to process a refund and MUST provide a full refund if goods are faulty. The goods I purchased were faulty and fraudulent. I provided photographic evidence. I have the original packaging and it has never been worn and yet cannot get a response.
I'm now considering further action as I am sick and tired of drop-shippers taking advantage of customers.
I do not write reviews. I do not write bad reviews of companies even when service is poor or the quality of products is poor. But this experience has been so abhorrent I've felt compelled to push this forward.
REPLY:
I have been reaching out to resolve before I take legal action. On every platform. Including to your parent company. Everyone should be aware that according Dahlia & Grace's own website, the parent company is owned by a Design company, Ms Louise Roe Andersen is the person listed as legally liable and if anyone else intends to file legal complaints she's very easily Googleable and findable across multiple platforms.
August 13, 2025
Unprompted review
Reply from Dahlia & grace
Hello Katya,
Thanks for reaching out
We’re very sorry to hear about the disappointment you’ve experienced and the frustration with communication delays. Please be assured that we take customer concerns seriously and never intend for anyone to feel ignored. Our policy does state that returns must be sent back by the customer, however, if the item you received was faulty or not as described, we do provide resolutions including a refund option once reviewed. We regret if you did not receive timely updates, and we kindly ask you to reach out again to support@dahliaandgrace.com with your details so we can ensure your case is properly addressed.
Team Dahlia & Grace ❤️
Poor quality and poor returns!
I ordered 3 dresses, shipping took weeks, then 2 of the dresses arrived nothing like the images and were extremely poor quality. I returned 2/3, the returns process is incredibly difficult and my return has not yet been processed despite me having to pay out of pocket to ship these items back to china! I sent them on the 25/7/25! I would never order from here again!
July 1, 2025
Unprompted review
Reply from Dahlia & grace
Hello katie,
Thanks for reaching out
We’re very sorry if things didn’t go as smoothly as you expected. As per our policy, returns are shipped back by the customer, and once your parcel arrives at our warehouse it goes through inspection before a refund is processed. This can take a little time, but we always make sure refunds are issued once everything is cleared. We kindly advise you to reach out to us again with your return tracking details so we can check on the status for you. Our team replies within 24–48 hours, and we’ll be happy to assist further.
Team Dahlia & Grace ❤️
Absolutely rubbish customer service.
Absolutely rubbish customer service.
The dresses are nothing like the items advertised. On top of this they are tying anything to stop the return process.
August 26, 2025
Unprompted review
Reply from Dahlia & grace
Hello Jaswinder,
Thanks for reaching out
We’re truly sorry to hear about your experience and that you feel the dresses did not meet your expectations. All of our products are listed with sizing and details under each item, but if you believe the item received is not as described, please do let us know. As stated in our policy, returns are the responsibility of the customer and must be sent back to our warehouse, though we also offer partial refund options if preferred. We never intend to make the return process difficult, and if you feel your case was not handled properly, we kindly ask you to reach out again to support@dahliaandgrace.com so we can assist you further.
Team Dahlia & Grace ❤️
If i could give no stars I would
If i could give no stars I would.
Parcel took so long to arrive but luckily i had ordered well in advance.
Ordered two dresses, the same but in different colours. Only tried one on. Quality of the material feels so so cheap, not looking much like the picture. The strap snapped as soon as i put it on.
Now i’m struggling to get a refund. I followed the process to email the company. I had a reply from a bot which didn’t answer my query fully and it said that I would shortly receive the return shipping details which i never have. I’ve emailed again, had a reply from someone who said they would “pass it onto the relevant team” and days later still heard nothing.
August 23, 2025
Unprompted review
Reply from Dahlia & grace
Hello Emma,
Thanks for reaching out
We’re sorry to hear about the concerns with your order and understand how frustrating this must have been for you. Our standard delivery is 8–12 working days, though delays can sometimes happen. Please note, as stated in our return policy, returns are the responsibility of the customer and labels are not provided. We can also see that a resolution was offered on your case — if you feel it was not provided or are still unhappy with the outcome, we kindly ask you to reach out again to support@dahliaandgrace.com so our team can look into this further and assist you directly.
Team Dahlia & Grace ❤️
Do Not Recommend
Fabric and shape of the dresses are not reflective of the images.
Customer service is AI, which is ok but doesn’t truly read your email. They tried to accuse me of requesting a refund outside of the grace period, but after I corrected them they were more accommodating.
I don’t trust the company to return the dresses for my higher refund so have to settle for the lower partial refund.
July 14, 2025
Unprompted review
Reply from Dahlia & grace
Hello Sophie,
Thanks for reaching out
We’re sorry to hear you were disappointed with your order and experience. We understand your concern regarding fabric, fit, and the return process. As outlined in our policy, returns need to be sent back to our warehouse by the customer, but we also offer the option of partial refunds if you prefer not to return the item. We’re also sorry if our initial response felt unclear, but we’re glad we could be more accommodating after. If your order was not as described, please reach out to us again at support@dahliaandgrace.com so we can assist further.
Team Dahlia & Grace ❤️
Bought a dress that wasn't true to size…
Bought a dress that wasn't true to size and got told I need to pay to return to China or I can keep the dress and they'll give me 20% off. Rubbish customer service and the quality of the product isn't great either. Waste of money and no easy returns.
August 25, 2025
Unprompted review
Reply from Dahlia & grace
Hello Hannah,
Thanks for reaching out
We’re sorry to hear you weren’t satisfied with your dress. Each item on our website has a size chart under it to help customers choose the best fit, but if you feel the sizing was incorrect, please let us know. As stated in our return policy, returns need to be sent back to our warehouse, and the return cost is the responsibility of the customer. To make things easier, we also offer partial refunds if preferred, so you don’t need to return the item. We’re sorry if you felt any inconvenience, and if there’s an issue with your order not matching what was shown, please reach out to us at support@dahliaandgrace.com so we can help you directly.
Team Dahlia & Grace ❤️
Would rate 0 if i could
Would rate 0 if i could. Contacted the company via email 4 times regarding a return as you cannot generate a returns label without contacting the company. Heard absolutely nothing back for 2 weeks however were quick to respond when purchasing from them. Next step is ombudsman. Avoid.
August 25, 2025
Unprompted review
Reply from Dahlia & grace
Hello Abi,
Thanks for reaching out
We’re sorry for the delay and if your earlier emails went unanswered. As per our return policy, return shipping is the responsibility of the customer, and we do not provide prepaid labels. We completely understand how frustrating this must have been, and we truly apologize if you did not receive a reply on time. Please reach out again to us at support@dahliaandgrace.com with your order details, and we’ll make sure to assist you right away.
Team Dahlia & Grace ❤️
Quality is awful
Quality is awful, they use photos of influencers wearing thereal dresses and send fake and poor quality dresses
I have sent them numerous emails to try and get a return and they will not get back to me even though they have said in their response to contact them for a solution. They try to offer you a 20% discount off your next order instead of returning.
August 25, 2025
Unprompted review
Reply from Dahlia & grace
Hello Tara,
Thanks for reaching out
We’re very sorry to hear about your experience and understand your concerns regarding quality and product photos. Please rest assured that the photos on our website are authentic. That said, if the item you received is not as described or has any defects, we’d be happy to look into this for you. You can reach us directly at support@dahliaandgrace.com, and our team will review your case and provide the best possible solution to help.
Team Dahlia & Grace ❤️
Contact Ur bank fraud department for refund
Bringing this back to the top, do not order from this company clothing is extremely poor quality, the good reviews you see are fake! Contact your banks fraud department who will assist you.
July 17, 2025
Unprompted review
Reply from Dahlia & grace
Hello Lorraine,
Thanks for reaching out
We’re very sorry to hear about your experience and that you feel disappointed with your order. We never want our customers to feel misled or unhappy, and we want to assure you that the reviews on our website come from genuine customers who have shared their experiences.
Regarding quality, all of our items are made to order, and while we aim to provide accurate photos and sizing information, we understand that sometimes expectations may not be met. If the item you received was not as described or defective, please get in touch with us directly at support@dahliaandgrace.com so that we can review your order and assist you properly.
We would really like the chance to help resolve this matter for you, as customer satisfaction is very important to us. Please do reach out to our support team so we can look into this and work toward a solution together.
Team Dahlia & Grace ❤️
Absolutely awful quality
Absolutely awful quality, cannot believe they get away with advertising items that are this bad and to top it off if I have to pay out more just to get a refund!!, please don't waste your money on this site it's awful, will be contacting trading standards!!!
August 23, 2025
Unprompted review
Reply from Dahlia & grace
Hello Tara,
Thanks for reaching out
We’re truly sorry to hear that you are unhappy with your order. This is not the experience we want for our customers, and we completely understand your concerns.
As outlined in our policy, the return shipping cost is the responsibility of the customer. That said, if the items you received were not as described or not what you ordered, please contact us at support@dahliaandgrace.com and we will be more than happy to investigate and help resolve this for you.
We want you to feel confident shopping with us, and we’re here to support you with any issues regarding your order. Please don’t hesitate to get in touch so we can work on making this right.
Team Dahlia & Grace ❤️
Awful
Awful! Horrendous quality, terrible sizing. Misleading pictures. You’re better off ordering from SHEIN. I absolutely do not recommend this company and would never purchase from them again. Cheap fabric, cheap finish, sizing is not uk standard even on a bad day. Do not buy from here. Can only imagine the positive reviews are fake.
August 19, 2025
Unprompted review
Reply from Dahlia & grace
Hello Caroline,
Thanks for reaching out
We’re truly sorry to hear that your order did not meet your expectations. That’s not the experience we want for our customers. Each of our dresses does have a detailed size guide listed beneath the product, and our styles are designed to be true to those measurements. We always recommend checking this before placing an order, but we completely understand your disappointment if the fit or quality wasn’t what you expected.
If the item you received is not as described, or if you are unhappy with it in any way, please contact us directly at support@dahliaandgrace.com. Our team will be more than happy to review your case and assist you further to ensure you are properly supported.
Team Dahlia & Grace ❤️
DO NOT ORDER FROM HERE
DO NOT ORDER FROM HERE
ITEM CAME 3 WEEKS AFTER I ORDERED THEN WHEN I TRIED TO RETURN THEY SAID IT WAS OUTSIDE OF RETURNS WINDOW AS IT DIDNT GET TO ME IN TIME TO RETURN WHICH ISNT MY FAULT - SCAMMERS
August 20, 2025
Unprompted review
Reply from Dahlia & grace
Hello Kiera,
Thanks for reaching out
We’re very sorry to hear about your experience and we completely understand how frustrating this must feel. Our standard delivery timeframe is 8–12 working days, though sometimes delays can unfortunately occur due to factors outside our control. We sincerely apologize if your order took longer than expected and caused inconvenience.
We want to assure you that we are not here to cause any difficulty and that your concerns matter to us. Please reach out to us directly at service@dahliaandgrace.com with your order details, and our team will make sure to review your case and assist you with the best possible resolution.
Team Dahlia & Grace ❤️
Don’t buy from here if u might have to send returns
The clothes took a long time to arrive and when they did it was too late for the occasion they were being bought for. The return policy is that they will refund you 20% and plant a tree if you keep the item. Otherwise you must return them to China but they don’t tell you the address . Stay away from this shop if you think u might have to return anything
August 18, 2025
Unprompted review
Reply from Dahlia & grace
Hello G,
Thanks for reaching out.
We’re sorry to hear about your experience and the delay with your order. Our standard delivery timeframe is 8–12 working days, though sometimes courier delays can unfortunately occur. Regarding returns, our policy does state that customers may either keep the item with a partial refund or return it at their own cost to the designated return address we provide. We understand this may not be convenient, and we’ll always ensure you’re given the correct address when processing a return request.
If you feel your case has not been fully resolved, please contact us at service@dahliaandgrace.com with your order details, and we’ll be happy to assist further.
Team Dahlia & Grace 💗
Poor quality not as described
Item arrived after 2 weeks after order. dress came in 2 parts which was not stated in description. Dress is also very poor quality and material is terrible. Photos are used across multiple different websites so clearly not their own photos. “Luckily” I bought item before they changed the policy on no returns on sale items. Asked them if I could return as I had bought before they changed this and they said “ Please note that returns sent to any other address may result in the package being destroyed and will not be eligible for a refund” (basically saying it could “accidentally” get lost and your not getting a refund) or they would over 20% refund and that they plant trees for every 3 orders? Bizarre.
August 18, 2025
Unprompted review
Reply from Dahlia & grace
Hello Fran,
Thanks for reaching out
We’re sorry to hear about your experience and understand the frustration with the quality and description concerns. Delivery usually takes 8–12 working days, though we regret if yours felt delayed. Regarding returns, our policy does state that return costs are the customer’s responsibility, and items need to be sent back to the correct address to ensure a refund is processed smoothly. We also provide the option to keep the item with a partial refund if preferred.
If you believe your case hasn’t been fully resolved, please contact us at service@dahliaandgrace.com with your order details, and we’ll gladly review it again.
Team Dahlia & Grace 💗
Site is a blatant scam.
Site is a blatant scam.
Dresses are ripped from other websites - do a Google image search and see for yourself.
Dresses are crap quality, be better wearing a bed sheet.
Returns are 2 options. 20% of the price refunded or return at own cost to CHINA. so to return it costs +£20! This information is squirreled away in the policy section of their website, to wording on the ads seems like it's quick, easy and full money refund.
Avoid! Avoid! Avoid!
August 6, 2025
Unprompted review
Reply from Dahlia & grace
Hello Christopher,
Thanks for reaching out
We’re sorry to hear about your experience and the disappointment with your order. We understand your concerns and regret if the quality did not meet your expectations. Our policy does provide two options for customers — either to keep the items with a partial refund offered or return them with shipping costs covered by the customer. This is clearly outlined in our return policy, though we’re sorry if it felt unclear at the time of purchase.
If you’d like us to review your case again, please reach out to us at service@dahliaandgrace.com with your order details, and we’ll be glad to assist further.
Team Dahlia & Grace 💗
WORST COMPANY EVER!
WORST COMPANY EVER!!
None of the dresses look like the photos. They are so cheap and made from really flammable material.
The most unhelpful customer service, takes 24/36 hours to get back to you.
I’m battling for a refund and they are making it extremely difficult.
I can’t believe they are allowed to trade the way they are. I’m so annoyed I fell for the trap and paid for the crap they sent. It also arrived in the smallest packages possible.
Fuming, avoid like the plague and don’t get sucked in like I did.
July 30, 2025
Unprompted review
Reply from Dahlia & grace
Hello Jorden,
Thanks for reaching out
We’re sorry to hear about your experience and sincerely apologize for the disappointment. We understand how frustrating it must have been to feel the items did not meet expectations and for the delays in communication. While our team aims to reply within 24–48 hours, we regret if this felt unhelpful in your case.
We can confirm that returns are processed in line with our policy, and resolutions are always offered. If you’re still waiting on a response, please email us at support@dahliaandgrace.com with your details so we can review your case and assist you further.
Team Dahlia & Grace 💗
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