I ordered a phone, and everything arrived quickly. The phone was brand new, sealed in the box, and in perfect condition. I also contacted customer support and received a prompt reply. Chizaram was ver... See more
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Perkant parašyta 1-2dd pristatymas rašant po 3dd dienų parašo kad bus rytoj nėra ir 4d vnz atsiunčia 5dd gale. Atrašo rašant 4 dieną tai galim gražint pinigus ir atšaukti jojo savaitę pralauki tada pa... See more
Company replied
I'm satisfied, product is correct and price was cheapest in market. Only some activities are missing to get 5 star: wayting time was two weeks and in this period wasn't enough info, what is going on.... See more
I was skeptical since the graphicscard i bought was about 150€ cheaper on dakauf then the next cheapest alternative. Altough I gave it a try and the shippment was very well packed, relatively fast del... See more
Company details
Written by the company
Dakaufilla olemme sitoutuneet tarjoamaan mahdollisimman alhaiset hinnat säilyttäen samalla korkeimman palvelutason. Tavoitteenamme on tarjota laadukkaita tuotteita nopealla toimituksella ja luotettavalla asiakaspalvelulla, samalla pitäen kustannukset alhaisina. Laatua ja edullisuutta ilman kompromisseja.
Contact info
Estonia
- dakauf.eu
4.2
Great
241 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 83% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great communication and services!
The team in customer support is super responsive and friendly. The product arrived faster than expected, the price was great. One of the best buying experiences I had.
October 3, 2022
Unprompted review
AWESOME
AWESOME! At first I was a bit worried how legit this is since they don't have a lot of reviews yet, but I decided to give it a shot anyway. And Dakauf didn't disappoint me. Got my lens earlier than expected and way cheaper than anywhere else. Thank you!!
September 28, 2022
Unprompted review
Thanks! 5+
Serive was very good, respond very quickly.
i was ordered a 35mm 1.4 gmaster lens, and it was 189 euro cheaper then official estonian Sony agency. I was waiting my package exactly 2 weeks, but its not a big problem and worth it to save my money. Thank you Dakauf team:)
September 16, 2022
Unprompted review
Canon eos 90d 18x135 mm kit
Very nice price for Canon eos 90d 18-135mm kit in eastern europe. Delivery time could be a bit quicker, but its ok.
August 26, 2022
Unprompted review
Don't expect to get what you ordered
Ordered and paid for a lens that was in stock. After 10 days, when the shipment should have been delivered, I send a question about the order. I get the answer that they cannot deliver what I ordered. They don't offer a longer delivery time, nor do they explain why they can't deliver the lens.
As an apology, they offer a €10 coupon and immediately refund the purchase price, which is commendable. It may not be superfluous to use PayPal for payment. Who knows?
Otherwise, they answer emails quickly and correctly!
September 9, 2022
Unprompted review
Reply from Dakauf
Dear Andrej,
Thank you for your feedback.
Unfortunately, the product you have ordered was on backorder at the moment of your purchase. When a product is backordered, we usually order it from our suppliers, but due to the current world situation and shortages, it is not always possible. Sometimes it might take quite some time for us and our suppliers to exhaust all possible options and we are not immediately aware that we won't be able to fulfill the order.
However, products that are explicitly marked as "in stock" are available right away, and the delivery time is usually less than 1 week.
We sincerely apologize for any inconvenience you may have experienced and we will do our best to improve our communication process.
Best Regards,
Dakauf Team
Cheap price and fast delivery
Cheap price and fast delivery! Fast support!
August 9, 2022
Unprompted review
Very Good support and reliable!
I received my purchase xf 33mm f/1.4 today and it seems excellent! Support is very good and I'm satisfy for that!
July 22, 2022
Unprompted review
Terrible support.
If you are starting to worry that your delivery is late, good luck connecting with support. Email will bounce back for some reason and on facebook they will read your messages but will not answer to any of them.
July 20, 2022
Unprompted review
Reply from Dakauf
Dear Uģis Mežulis,
Thank you for getting in touch and giving us your feedback. We're sorry to hear that our customer support service didn't meet your expectations.
We've investigated your case and can confirm that there was an internal miscommunication that led to your Facebook messages being unanswered. We recognize that we failed to provide a quality service and understand how frustrating and upsetting it could be. We're really sorry and we will make sure situations like this will never happen in future.
We've also checked our email inbox and couldn't find any messages that were sent from the email address associated with your order. According to information that you provided in Facebook chat, there was a technical issue that prevented your emails from being delivered to us. Unfortunately, we couldn't provide a solution to that technical issue because it occured on your email service provider's end. If this issue occurs again, please try to send us an email via another email service provider (i.e. gmail.com or it's alternatives).
We would like to apologize again, and we hope you will give us a second chance to win back your trust.
Best Regards,
Dakauf Team
I got what I ordered in 2 weeks
I ordered a lens which I got after 2 weeks. After the first week of waiting I sent an email asking about the status, maybe some updatea could be sent automatically.
July 14, 2022
Unprompted review
I purchased Sony a7 IV and had great…
I purchased Sony a7 IV and had great experience with Dakauf team. Best prices and fast delivery plus great support team! Going to purchase more!
May 24, 2022
Unprompted review
Thank You, Dakauf
Bought quite expensive set – Sony a7r IV A + Zeiss 50 1.4, I got everything in time, price is the best. Thank You, Dakauf.
May 19, 2022
Unprompted review
low prices and good service - what not to love?
Good service with fast responses to questions. Prices are lower than competitors and surprisingly they even have hard to get stock! 100% recommend, assuming you can wait for a few days.
May 3, 2022
Unprompted review
Canon BG-R10
I ordered Canon battery grip. Very good experience: fast feedback and delivery. With very good price!
April 29, 2022
Unprompted review
Excellent!!!!!
April 25, 2022
Unprompted review
Can't be better
Can't be better. Answering to all e-mails and questions really quickly. Really fast delivery. All info about how and when is really good.
April 8, 2022
Unprompted review
Fast delivery and great communication
April 1, 2022
Unprompted review
GoPro HERO9 Black
Ordered a GoPro HERO9 Black, very good price and fast delivery, got the camera shipped to Lithuania in 2 days, surprisingly fast. Can recommend this store!
September 22, 2021
Unprompted review
Trusted, new items, good prices
Got few things from this seller, everything is quite 0kay for me. Items are new. The prices are fine! Recomended.
September 9, 2021
Unprompted review
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